moderated #suggestion Member Notice for Donations or Sponsorships #suggestion


Andrea McGhee
 

I would like an acknowledgement notice sent automatically when ever someone sponsors or donates
to a group. I appreciate the the way a notice is automatically sent when someone leaves the group.

Thank you for your consideration.
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Wam Regards,
Andi


Andy Wedge
 

On Wed, Nov 3, 2021 at 08:31 PM, Andrea McGhee wrote:
I would like an acknowledgement notice sent automatically when ever someone sponsors or donates
to a group.
Per my message on this subject on GMF, I received a notification when I tested the sponsorship feature.  How would your user-defined member notice differ?

Regards
Andy


Andrea McGhee
 

My members have reported that they never received an acknowledgment for receipt or a sponsorship on groups.io.

Can you show me what you received? Are you moving the conversation over to GMF? I am new here and I don't know
what is supposed to happen after making a suggestion :-)
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Wam Regards,
Andi


Andrea McGhee
 

Andy,
I think you have misunderstood my intent. I want the member sponsor to receive an acknowledgement of their sponsorship.
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Wam Regards,
Andi


Andy Wedge
 

On Thu, Nov 4, 2021 at 01:01 AM, Andrea McGhee wrote:
I think you have misunderstood my intent.
No. I didn't misunderstand your intent. I received a message after I made a sponsorship. What I didn't pick up on initially was that the message was sent to me as an Owner/Mod of my group not as the member.

This leads me to other thoughts on using Member Notices for this purpose though. What I would want as a member who sponsored a group is an acknowledgement of that sponsorship that shows the amount.  The amount will vary between members but there is no facility at present to define variables or symbolic parameters in a Member Notice where the amount could be inserted.

I agree with you that it would be helpful for members to receive an acknowledgement of sponsorship but think that a fixed format notification rather than a free format Member Notice allowing substitution of variable amounts would be simpler and quicker to implement.

Regards
Andy


Duane
 

On Wed, Nov 3, 2021 at 07:58 PM, Andrea McGhee wrote:
My members have reported that they never received an acknowledgment for receipt or a sponsorship on groups.io.
I'm sure that an acknowledgment/receipt to the member for sponsorship or a donation would be appreciated.  In the meantime, any member, once signed in to the site, can go to https://groups.io/account?page=billing to see a summary of any payments they've made.  This is covered in the Members Manual, https://groups.io/helpcenter/membersmanual/1/sponsoring-groups-to-help-cover-their-hosting.

Duane


 

Hi All,

I agree that something needs to be added. How about this:

- For donations and sponsorship payments, we send out an acknowledgement email with the amount, group name, etc. Very similar to the invoice email we send out now when we bill a group.
- I also add a member notice that gets sent upon a group sponsorship.

What I'm not sure about is with donations, since you can have multiple different donations. It seems like there's a mismatch with the member notifications, which are group wide, and not specific to a particular donation request.

Thanks,
Mark


Duane
 

On Tue, Nov 9, 2021 at 03:07 PM, Mark Fletcher wrote:
How about this:
 
- For donations and sponsorship payments, we send out an acknowledgement email with the amount, group name, etc. Very similar to the invoice email we send out now when we bill a group.
- I also add a member notice that gets sent upon a group sponsorship.
That would work for me.  It sounds like the first part would go to group owners/mods and the second to the member.  If the member notice doesn't include the amount, it could include a link to the member's Billing page so they could verify it.  That same format/link could be used for automatic acknowledgement of Donations instead of a separate notice type.

Thanks,
Duane