Edit: save and send to group function #bug


Sarah Procter Abbott
 

When I edit old messages and save the edit, it works fine. However, when I edit and click the "save and send to group" option, the messages are not being sent to the group.

Please could someone check this and this if there is a glitch that needs to be fixed.

Very grateful for the wonderful io groups every day!

Sarah


Andy Wedge
 

On Tue, Nov 16, 2021 at 01:32 PM, Sarah Procter Abbott wrote:
When I edit old messages and save the edit, it works fine. However, when I edit and click the "save and send to group" option, the messages are not being sent to the group.
When you say not being sent to the group, does your edited message appear in the Archive? Did you check your Activity Log as suggested by Chris when you raised this on GMF? Also, have you checked your email delivery history just after you did the "Save and Send"?  If details of that message are in the "Most Recent Successful Delivery" section then Groups.io has delivered the message to your mail provider and it's between you and them to sort out.  If a reference to the message appears in either Unsuccessful or Bounces section, the the details there will guide your next steps.  As I mentioned on GMF, I tested this on one of my groups and it worked OK for me.

Regards
Andy


 

Works fine for me.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Chris Jones
 

On Tue, Nov 16, 2021 at 01:32 PM, Sarah Procter Abbott wrote:
When I edit old messages and save the edit, it works fine.
Is this the same problem that you raised on the GMF or a subtly different one? I ask because here you talk of edit old messages while your GMF query related to When we edit and save messages, with no mention of their being "old". In practice it might make no difference, but I'm curious about which it is.

Chris


 

On Tue, Nov 16, 2021 at 07:03 AM, Chris Jones wrote:
talk of edit old messages while your GMF query related to When we edit and save messages, with no mention of their being "old".
Haven't seen the GMF post (I'm not in there), but what's the difference? If you're editing and saving, that kinda implies the message already exists, i.e., is "old."
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Chris Jones
 

On Tue, Nov 16, 2021 at 03:19 PM, J_Catlady wrote:
If you're editing and saving, that kinda implies the message already exists, i.e., is "old."
It can also imply editing during moderation...  sometimes required unfortunately.

Chris


 

On Tue, Nov 16, 2021 at 07:22 AM, Chris Jones wrote:
It can also imply editing during moderation...  sometimes required unfortunately.
But in that case you wouldn't refer to "save and send."
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Sarah Procter Abbott
 

Andy

Thx for your reply.

In answer to your qus below:

1.  Yes, my edited message appears (edited) in the archive, still under it's original # no. 

2. Yes, it shows on the activity log as "edited message" via web

3. Just after I did the "save and send" twice for the edited message, I sent other messages (also via web) which showed up immediately. Only the "send" part of the edited "save and send" isn't going through.

4. In the activity log it just shows edit, not send.

5. I can't find a separate "most recent successful delivery" section of the Groups.

6. I've just tried again using a different day and different browser but have just the same problem still. I edit the old post, click "save and send". It gets saved but not sent. When you tested it out, are you sure you did exactly the same? If so, it's a really annoying mystery and I need to use this function a lot in the next few weeks. (I had never tried it before).

Thx for your help. Yes, after posting here I wrote to GMF as I thought I might have posted to the wrong group!

Sarah

>When I edit old messages and save the edit, it works fine. However, when I edit and click the "save and send to group" option, the messages are not being sent to the group.
When you say not being sent to the group, does your edited message appear in the Archive? Did you check your Activity Log as suggested by Chris when you raised this on GMF? Also, have you checked your email delivery history just after you did the "Save and Send"?  If details of that message are in the "Most Recent Successful Delivery" section then Groups.io has delivered the message to your mail provider and it's between you and them to sort out.  If a reference to the message appears in either Unsuccessful or Bounces section, the the details there will guide your next steps.  As I mentioned on GMF, I tested this on one of my groups and it worked OK for me.

Regards
Andy

 Andy

Thx for y


Sarah Procter Abbott
 

Chris

Same. Editing and sending old messages.

Sarah

On Tue, Nov 16, 2021 at 01:32 PM, Sarah Procter Abbott wrote:
When I edit old messages and save the edit, it works fine.
Is this the same problem that you raised on the GMF or a subtly different one? I ask because here you talk of edit old messages while your GMF query related to When we edit and save messages, with no mention of their being "old". In practice it might make no difference, but I'm curious about which it is.


Chris


Andy Wedge
 

On Thu, Nov 18, 2021 at 03:46 AM, Sarah Procter Abbott wrote:
I sent other messages (also via web) which showed up immediately. Only the "send" part of the edited "save and send" isn't going through.
Did that edited message have a hashtag with the 'No email' attribute set?  If so, Groups.io would not email it.

I can't find a separate "most recent successful delivery" section of the Groups.
It's not a separate section for the group as a whole, it is your individual information and can be found via your subscription settings for that group:



You can also see a full list of bounces that may have occurred for your account and all the groups you are subscribed to via your Account details:




after posting here I wrote to GMF as I thought I might have posted to the wrong group!
GMF (and Group_Help) can be used for general queries and discussions that people have about the Groups.io system and is a good place to start. If there's a bug or a suggestion that may help improve Groups.io it can be posted here on Beta. There are separate subgroups on Beta for the Groups.io app, API and documentation.

Regards
Andy


 

Sarah,

I went through and traced the Saved/Sent edit you did yesterday, and it was indeed sent to everybody, including you. And I verified that we replace the Message-ID in the sent out email to ensure that tricky email programs don't treat it as a message already seen. So, you should have it. Please make sure it's not in your spam folder or that a filter rule moved it somewhere else.

Thanks,
Mark