We require every member to include their email address in their message. Sometimes (often) they don't; sometimes (often) we'll add it in for them. It used to be easy to copy/paste it from the edit page of the pending message (click arrow next to name, highlight and copy the email address). Recently, we've noticed that although we're able to highlight it at that point, the dropdown box disappears right after, making it impossible to actually "capture" the email address for copying. If you then click the arrow again, it will show the email address highlighted, and you can copy it. But it consistently is taking 2 tries now. I've seen this on both the groups I moderate. (The third time the arrow is clicked, it shows as un-highlighted)
Thanks, Sally