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moderated Notify all Owners (and Moderators with the Billing privilege) when Billing Cycle Up #suggestion
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Bruce Bowman
Mark -- Please check my understanding on the following topic that recently came up in GMF:
-- A group can have only one Payor -- That Payor (and he alone) is notified when a group's billing cycle is up. -- The group's co-Owners are notified only if the Payor's account has been deleted. (The key point here). -- A Moderator with the Billing privilege is never notified at all, unless he happens to be the current Payor. Ref: https://groups.io/helpcenter/ownersmanual/1/about-groups-io-billing What if a Payor has died? Will his heirs know to log in and delete his account? No...his account remains active; so all notifications and warnings continue to be sent there. Ultimately, the group gets silently downgraded. Unless there's a fine point that I'm missing (or hasn't been adequately documented), it seems appropriate to send the warning messages to more people than just the current Payor when a billing cycle runs into a glitch. Thanks for your consideration, Bruce |
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Hi Bruce, On Thu, Oct 14, 2021 at 8:21 AM Bruce Bowman <bruce.bowman@...> wrote: Mark -- Please check my understanding on the following topic that recently came up in GMF: That is correct. Unless there's a fine point that I'm missing (or hasn't been adequately documented), it seems appropriate to send the warning messages to more people than just the current Payor when a billing cycle runs into a glitch. You've brought up a good point. I've changed it so that the one week past due warning gets sent to all moderators as well as the two week past due downgrade notice. Thanks, Mark |
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Hello Mark, quite a few years ago, I was alerted of a co-owners payment method no longer being valid wouldn't that be the same as unable to make a payment as we are discussing below seems like to me it would be. Seems how I received the same message that he did.
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On Fri, Oct 15, 2021 at 9:13 PM Joseph Hudson <jhud7789@...> wrote: Hello Mark, quite a few years ago, I was alerted of a co-owners payment method no longer being valid wouldn't that be the same as unable to make a payment as we are discussing below seems like to me it would be. Seems how I received the same message that he did. Are you referring to a credit card being expired? We no longer send those messages out; people would get confused and/or angry about them. Mark |
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Oh OK, yeah that would be it. I know I didn't get angry about having that notification. I just reached out to the owner himself and asked him about the credit card. That's all I did but that's good.
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On Oct 18, 2021, at 4:12 PM, Mark Fletcher <markf@corp.groups.io> wrote: |
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On Oct 14, 2021, at 10:57 AM, Bruce Bowman <bruce.bowman@...> wrote: What if a Payor has died? Will his heirs know to log in and delete his account? No...his account remains active; so all notifications and warnings continue to be sent there. Ultimately, the group gets silently downgraded.This is another ramification of there being no Owner Succession feature. |
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