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moderated Add info about confirmation request to Email Commands FAQ in Help #suggestion


 

Mark,

In the FAQ section of the Help page there is a list of the Email Commands. It strongly implies is that all one need do is send the command for the action to take place:
https://groups.io/static/help#what-are-the-available-email-commands

For most (all but +help and +owner) one must also receive and reply to a confirmation message sent by Groups.io in response to the command. Not knowing this, many members miss that confirmation request and believe that the command is broken. This is most often reported with the +unsubscribe command.

The description in help, and in the upcoming manual for Members, should include this important fact.

Sample wording:
-----
Using these commands is a two-step process:
1. Send the command from your email address,
2. Receive and reply to Groups.io's Confirmation request email.
The command will not take effect until you complete the second step.
-----
cf: http://yahoogroupedia.pbworks.com/Using-Email-Commands

The manual could have more complete wording, including an explanation about why the confirmation step is necessary.

Shal


 

Hi Shal,

On Sat, Mar 7, 2020 at 10:05 PM Shal Farley <shals2nd@...> wrote:

Sample wording:
-----
Using these commands is a two-step process:
  1.  Send the command from your email address,
  2.  Receive and reply to Groups.io's Confirmation request email.
The command will not take effect until you complete the second step.
-----
cf: http://yahoogroupedia.pbworks.com/Using-Email-Commands

I've added this.

Thanks,
Mark