Date   

moderated Re: "Subscriber was removed for marking a message as spam" notification #suggestion

Michael
 

In my experience, nobody has ever decided to leave the group by marking a message as spam, rather, it is always their email *client* deciding something is spam and causing them to be dropped. 

Then they come to me wanting to know why they aren't getting messages, or I mention to them, if I don't miss the notice, and they are confused, because they got no notice, (perhaps it went into the spam folder too).

The "dropping them like a hot potato" because of an automated spam message situation causes headaches for admins and users alike.


moderated Re: "Subscriber was removed for marking a message as spam" notification #suggestion

Andy Wedge
 

On Tue, May 12, 2020 at 01:02 AM, Bruce Bowman wrote:
More generally, we need some way that a group Owner can resend that link to the [ex-]member.
My understanding is that the link to resubscribe is personalised to the member that was removed. In that sense, receiving a copy of it would suggest getting an element of control over an account that may not be appropriate. Having the ability to resend the link could be useful though and perhaps sending it as a personal or private message rather than a system message from Groups.io would reduce the chance of it being treated as spam at the receiver's end.

Andy


moderated Re: Email only footer for users without http/s access #suggestion

Dave Sergeant
 

Most email clients will recognise a hyperlink in a plain text email and
make it clickable. They don't always get it right....

I think what was being asked was that the email commands for
unsubscribing etc should be shown so they can be used (clickable
mailto: or whatever, remember if they are they they can still be
manually typed in a new email). The existing links to the web interface
are no use for email only users who have never set a password for web
access.

Dave

On 11 May 2020 at 18:40, Bruce Bowman wrote:

By definition, the plain text messages sent by groups.io cannot contain
hyperlinks. If recipient's email client sees a link address and converts
it to a hyperlink, that's another matter...but that behavior is not in
groups.io's control.

http://davesergeant.com


moderated Re: "Subscriber was removed for marking a message as spam" notification #suggestion

Dave Sergeant
 

That seems a sensible suggestion Bruce.

As an aside, we currently have one member with Virgin Media who gets
unsubscribed regular. He has clearly sorted out what happens since he
resubscribes in just a few minutes each time, and has not contacted me
to complain. But is there a specific issue with Virgin Media at the
moment?

Dave

On 11 May 2020 at 16:08, Bruce Bowman wrote:

It would be useful of the notification sent to the +owner address when
someone is unsubbed for this reason contained the same "resume
subscription" link that was originally sent to the affected member. That
way, if he panicked and deleted the resume message, I could forward him
the notification I received and help get him back into the group that
way.

http://davesergeant.com


moderated Re: Email only footer for users without http/s access #suggestion

Peter Mott <peter@...>
 

Raw source below.  It is reasonable for an email client to hyperlink the unsubscribe link, there is no way the user can unsubscribe using email.

-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-

Groups.io Links: You receive all messages sent to this group.

 

View/Reply Online (#9): https://groups.io/g/zmh292/message/9

Mute This Topic: https://groups.io/mt/74013589/547764

Mute #sked: https://groups.io/mk?hashtag=3Dsked&subid=3D8279501

-=3D-=3D-

 

-=3D-=3D-

Group Owner: zmh292+owner@groups.io

Unsubscribe: https://groups.io/g/zmh292/unsub  [peter@northlandmaritimerad=

io.nz]

-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-=3D-

 


moderated Re: NC Status Clarification #bug

 

Mark,

Not true. Only confirmed users can create groups.

Ok, I guess something different happened.

I'll admit I didn't click through to prove that I could. I just took the site's word for it. There does seem to be some confusion here. When first claiming one could create groups I hadn't noticed the big headline:

Screenshot
        of NC Signup

The address in question is invalid. In fact it is in Bouncing status (but not NC) per shalstest's Pending Members list. I expected it to be both.

So I'm not sure how this address escaped NC status, unless there was some automatic response from my email service that "smelled" like a reply to the confirmation request.

Shal



moderated Re: NC Status Clarification #bug

 

On Mon, May 11, 2020 at 07:14 PM, Shal Farley wrote:
I think that's it: easier to create the account on the spot so that the user can go ahead with filling in their options & profile while they wait for the confirmation to arrive.
I think that it is more literally because it's a placeholder in the sense that creating the account a priori prevents anyone else from signing up with the same email address while it's in process.

It behaves like it is perfectly real
That's a matter of definition. There are things it does do and things it doesn't do. I think the word "real" is meaningless.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: NC Status Clarification #bug

 

J,

I would think of these NC “accounts” as placeholders.
That's a reasonable view.

It’s probably just easier for Mark to create an “account” before the
dust has settled, but it’s not a “real” account yet.
I think that's it: easier to create the account on the spot so that the user can go ahead with filling in their options & profile while they wait for the confirmation to arrive.

It behaves like it is perfectly real, in much the same way that a Bouncing (or Bounced) account is still real, but can't receive group postings by email until the NC status is cleared.

Shal


moderated Re: NC Status Clarification #bug

 

John,

It shows that an account with an incorrect email address is created
and changed without being admitted to the group or being confirmed.
It's still in NC and pending emails to both addresses bounced.
That's because NC only refers to whether the user has confirmed the email address that they typed into the Sign-up page. It has nothing to do with their activity on the web.*

Shal
*Perhaps except as later clarified by Mark concerning group creation.


moderated Re: Email only footer for users without http/s access #suggestion

Bruce Bowman
 

On Mon, May 11, 2020 at 08:50 PM, Peter Mott wrote:
The group is already set to Plain Text Only in the message formatting block, but message footers still contain clickable hyperlinks to http pages.
By definition, the plain text messages sent by groups.io cannot contain hyperlinks. If recipient's email client sees a link address and converts it to a hyperlink, that's another matter...but that behavior is not in groups.io's control.

Regards,
Bruce


moderated Re: Email only footer for users without http/s access #suggestion

Peter Mott <peter@...>
 

Hi Bruce,

The group is already set to Plain Text Only in the message formatting block, but message footers still contain clickable hyperlinks to http pages.

regards

Peter


moderated "Subscriber was removed for marking a message as spam" notification #suggestion

Bruce Bowman
 

It would be useful of the notification sent to the +owner address when someone is unsubbed for this reason contained the same "resume subscription" link that was originally sent to the affected member. That way, if he panicked and deleted the resume message, I could forward him the notification I received and help get him back into the group that way.

More generally, we need some way that a group Owner can resend that link to the [ex-]member. Seven days of expiration does not help if the one and only message sent to him is irretrievably lost.

Thanks for your consideration,
Bruce


moderated Re: NC Status Clarification #bug

Duane
 

On Mon, May 11, 2020 at 02:39 PM, Mark Fletcher wrote:
I've changed the text from 'Logged in:' to 'They accessed the web from:'.
Typo sneaked in, forgot the 'y' in They (or a bug ate it?).

Thanks much,
Duane


moderated Re: NC Status Clarification #bug

 

On Sun, May 10, 2020 at 6:42 PM J_Catlady <j.olivia.catlady@...> wrote:
I think the problem is semantics. The language used for NC members is that they "don't yet have an account." That should read "don't yet have a confirmed account." I don't know all the places that language exists, but it floats around here and there and should probably be clarified.


If you see any instances of this on the web or in notifications, please let me know and I'll clarify.

Thanks,
Mark 


moderated Re: NC Status Clarification #bug

 

On Mon, May 11, 2020 at 4:14 AM Duane <txpigeon@...> wrote:

It should more correctly be labeled something like "Accessing the web from". 

I've changed the text from 'Logged in:' to 'They accessed the web from:'.

Thanks,
Mark 


moderated Re: NC Status Clarification #bug

 

On Mon, May 11, 2020 at 1:38 AM Andy Wedge <andy_wedge@...> wrote:

So, an account that Groups.io has not received confirmation from is allowed to create groups?  Interesting. I'm not sure I see the logic of allowing that.

Not true. Only confirmed users can create groups.

Thanks,
Mark 


moderated Re: Redirect on Google login omits subdomain #bug #fixed

RFS
 

Confirmed...working now.

Thanks!


moderated Re: Redirect on Google login omits subdomain #bug #fixed

 

On Sun, May 10, 2020 at 7:56 PM RFS <rschend@...> wrote:
My 2 yr old group has a single subdomain, which was added last year. I don't know if the start of this issue coincides with that or not.

When trying to navigate directly to a message thread (like clicking on the View/Reply Online footer link in a message email notification), if I'm not already logged in, it works fine. But if I'm not already logged in, I'm prompted to do so. Upon logging in via Google, Groups redirects back to the message, but drops the subdomain from the URL, resulting in the "Sorry, but that group does not exist" error.

This should be fixed now.

Thanks,
Mark 


moderated Re: NC Status Clarification #bug

 

I would think of these NC “accounts” as placeholders. It’s probably just easier for Mark to create an “account” before the dust has settled, but it’s not a “real” account yet.


On May 11, 2020, at 9:11 AM, John Pearce <jponsalt@...> wrote:

Funny this application for membership happened just today.  It shows that an account with an incorrect email address is created and changed without being admitted to the group or being confirmed.  It's still in NC and pending emails to both addresses bounced.

Message
Pending subscription notice: Pending Subscription
Attempted
9:06am
Response
MX lookup returned: lookup gtempaccount.com on 173.255.241.5:53: no such host

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: NC Status Clarification #bug

John Pearce
 

Funny this application for membership happened just today.  It shows that an account with an incorrect email address is created and changed without being admitted to the group or being confirmed.  It's still in NC and pending emails to both addresses bounced.

Message
Pending subscription notice: Pending Subscription
Attempted
9:06am
Response
MX lookup returned: lookup gtempaccount.com on 173.255.241.5:53: no such host