Date   

moderated Re: Site updates #changelog

 

On Fri, Nov 11, 2016 at 03:47 pm, Mark Fletcher wrote:
NEW: You can now reorder database table columns.

Great! 
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Member notices

 

Another thing that could use some straightening out (IMHO): you can "reject" or "delete" a pending message. What is the difference, and is there any notification for "delete"?

(This reminds me of a previous thread in which uses of the various terms cancel, delete, and discard were said to be confusing. But sorting them out in general is perhaps for another day?)
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Member notices

Steph Mathews <smathews@...>
 

The thing that I find bothering is that for groups that sends out membership guidelines to pending members you have to paste them in the pending subscription text or send them out yourself.  In the pending subscription below the guidelines I have my pending membership form.  I would like to see things under pending subscription.  That would be my suggestion.  Steph

Sent: Friday, November 11, 2016 5:15 PM
Subject: [beta] Member notices

Hi all,

I've revamped the member notices and I have a question. Member notices are the welcome, leave, pending subscription, etc messages that you can customize. I've made a couple of changes. One, I've added a new one for rejecting messages. Also, you can now have any number of each of these messages, and select a default one that will be used in automated operations. Finally, when rejecting a message or pending sub on the website, you can choose which (if any) message to send with the rejection (and customize it at that time).

My question involves an inconsistency in the current messages (you know how I don't like inconsistencies!). The welcome, pending sub, goodbye, banned user, and rejected sub messages all currently behave the same in that you can define the entire message that gets sent out.

The invite message, direct add message, and (new) rejected message and rejected sub messages are different, in that you specify a chunk of text that's included within a predefined message. Don't understand what I'm getting at? Go to the invite page and write a custom message. What you write is embedded within a template that you cannot change.

All of these messages can be customized in the same interface on the Member Notices page. My question is, is this inconsistency ok and understandable? Or should I also embed the welcome, leave et al messages within a predefined message, to make everything consistent?

Thanks,
Mark


moderated Site updates #changelog

 

Changes to the site this week:

  • NEW: Chat is out of beta and available for everyone.
  • CHANGE: Dates in digests are now converted to your specific timezone.
  • NEW: Scrolling up in a chat will load previous history now.
  • NEW: You can now reorder database table columns.
  • NEW: Catching a new quoted message header.

Have a good weekend everybody. Be nice to each other.

Mark


moderated Re: Member notices

 

On Fri, Nov 11, 2016 at 3:35 PM, J_Catlady <j.olivia.catlady@...> wrote:

Are these live yet? I don't see where to add alternate notifications.

Sorry, not live yet.
 

In theory the inconsistency doesn't bother me, but so far I've been unable to get to what you're talking about. Is the key "used in automated operations"? I'm not sure what that means, either (and maybe it's the reason I can't see the changes)?

That means, which leave message is used when someone unsubscribes. Or which rejection message is used when you reject a pending subscription by email. There are a bunch of instances where you don't have the opportunity to select which message to use, so a default is needed since in the new system you can have multiple versions of each type of message.

BTW: Is there any chance of adding a "removed" notification in addition to "banned"? We have removed people but hardly ever banned them.

Good idea. Will add.

Thanks,
Mark 


moderated Re: Member notices

 

Are these live yet? I don't see where to add alternate notifications. In theory the inconsistency doesn't bother me, but so far I've been unable to get to what you're talking about. Is the key "used in automated operations"? I'm not sure what that means, either (and maybe it's the reason I can't see the changes)?

BTW: Is there any chance of adding a "removed" notification in addition to "banned"? We have removed people but hardly ever banned them.

--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: AOL problem

 

On Fri, Nov 11, 2016 at 11:21 AM, Duane <txpigeon@...> wrote:
There's been a recent discussion about this on the GMF group.  Yahoo is doing the same thing.  Currently no workaround known, other than training users to check their spam folder.
https://groups.io/g/GroupManagersForum/topic/messages_marked_as_spam/3045581


Yeah, I'm not happy with the current situation. Part of it is that everything is opaque to me. I think we get punished if we don't unsubscribe people that we get reports about. But I don't know for certain. And I don't know what, if any, thresholds there are for any of this. And it probably varies by company. Also, I don't know if someone marking a groups.io message as spam affects the spam filter for other people at the same service (my guess is yes, but ::shrug::). And it appears that some services do batch processing of spam issues, so we get a bunch of reports about someone at the same time, instead of perhaps when the messages were actually marked as spam.

I do know that if someone is subscribed to a group, and some portion of their emails are going to spam without them knowing, that's a bad experience. So there's definitely some advantage to having these feedback loops if we can help people understand that that is happening.

Thinking out loud here.... For a service to 'punish' us for ignoring spam reports, ...guessing... they'd have to see that we continue to send messages and they continue to get marked as spam. What if I came up with a system that looked like this:

- We get one or more spam reports about a user in a given day, we send an email to them saying, "hey, you're not getting all your messages because some are going into spam, please check your spam folder, mark any misidentified messages as not spam, and then reply to this message to acknowledge you got this. or, you're trying to get off the group, here's a link."
- For each day that we get at least one spam report from a user, we continue to send those messages, up to a total of N days.
- We log in the activity log when we send one of these messages, along with the count of messages sent to the person.
- If we get a reply from one of the messages, we reset the counter to 0.
- If we reach N days, we unsub the user.

I was writing as I was thinking, so I haven't thought this through completely. But how does this sound?

Thanks,
Mark


moderated Member notices

 

Hi all,

I've revamped the member notices and I have a question. Member notices are the welcome, leave, pending subscription, etc messages that you can customize. I've made a couple of changes. One, I've added a new one for rejecting messages. Also, you can now have any number of each of these messages, and select a default one that will be used in automated operations. Finally, when rejecting a message or pending sub on the website, you can choose which (if any) message to send with the rejection (and customize it at that time).

My question involves an inconsistency in the current messages (you know how I don't like inconsistencies!). The welcome, pending sub, goodbye, banned user, and rejected sub messages all currently behave the same in that you can define the entire message that gets sent out.

The invite message, direct add message, and (new) rejected message and rejected sub messages are different, in that you specify a chunk of text that's included within a predefined message. Don't understand what I'm getting at? Go to the invite page and write a custom message. What you write is embedded within a template that you cannot change.

All of these messages can be customized in the same interface on the Member Notices page. My question is, is this inconsistency ok and understandable? Or should I also embed the welcome, leave et al messages within a predefined message, to make everything consistent?

Thanks,
Mark


moderated Re: AOL problem

Duane
 

There's been a recent discussion about this on the GMF group. Yahoo is doing the same thing. Currently no workaround known, other than training users to check their spam folder.
https://groups.io/g/GroupManagersForum/topic/messages_marked_as_spam/3045581

Duane


moderated AOL problem

 

Sorry if this is old news. I confess I don't always keep up with the beta group emails. Some of my members are saying AOL marks the group messages as spam and then automatically unsubscribes them from my group.  (IDG@groups.io) Is there a workaround for this? I think it's happening with some others as well.

Thanks!
Rae
--------------------------------------
Rachel Rice, MA 
Professional Indexer and Editor






moderated Re: Digests last night

 

I would do them now, and then again this evening, if possible. But probably no biggie either way.

J

On Fri, Nov 11, 2016 at 9:49 AM, Mark Fletcher <markf@corp.groups.io> wrote:
Hi all,

As some of you may have noticed, digests did not run last night. As part of the downtime last night, I upgraded the Linux distribution on the machines, and that changed the timezone on those machines from Pacific to UTC. Which pushed the time way past to when the digests were scheduled to run, so it didn't happen.

I can run the digests now, or I can just let them run at their normal time this evening (10pm Pacific). Thoughts?

Thanks,
Mark



--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Digests last night

 

Hi all,

As some of you may have noticed, digests did not run last night. As part of the downtime last night, I upgraded the Linux distribution on the machines, and that changed the timezone on those machines from Pacific to UTC. Which pushed the time way past to when the digests were scheduled to run, so it didn't happen.

I can run the digests now, or I can just let them run at their normal time this evening (10pm Pacific). Thoughts?

Thanks,
Mark


moderated Downtime this evening

 

Hi All,

I will be doing some maintenance on the site this evening, starting at 9pm Pacific time. I expect it to last about an hour. Mail will be queued up during this time and sent when we're back on-line.

Thanks,
Mark


locked Re: Problem with invalid email address?

larryjohn216@...
 

On Mon, Nov 7, 2016 at 09:32 am, Mark Fletcher wrote:
Jeff's right. I've removed the code in question and contacted the person having problems registering, as they should be able to register now.

Thanks,
Mark 

Mark, I am one of the persons that was having trouble registering at groups.io due to an "invalid email address." I received an email from you that I was the victim of some overactive anti-spam measures that have been fixed. I was able to register at groups.io with no problem now. Thanks for your help Mark.


locked ability for moderators to see attempted messages to locked topic #suggestion

 

It would be helpful, after a particularly controversial topic is locked, to see not only the log entry that someone has tried to send a message to it, but also to see what was contained in the message. Can the attempted message be saved, perhaps in the member's activity page?
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Problem with invalid email address?

 

On Mon, Nov 7, 2016 at 7:12 AM, Jeff Powell <jrpstonecarver@...> wrote:

To answer your original question directly, yes, I've seen this before with a perfectly valid email address. The groups.io developer has some code in place to look for spam addresses and reject them, and that code takes some tuning, apparently. The address you listed (which I have obscured below) is perfectly valid, but the software doesn't think so for some reason. Send an email to support@groups.io with the details and it will get resolved. That's what we did. And with luck the code gets tuned a bit more each time and this issue goes away.

Jeff's right. I've removed the code in question and contacted the person having problems registering, as they should be able to register now.

Thanks,
Mark 


locked Re: Problem with invalid email address?

Jeff Powell <jrpstonecarver@...>
 

To answer your original question directly, yes, I've seen this before with a perfectly valid email address. The groups.io developer has some code in place to look for spam addresses and reject them, and that code takes some tuning, apparently. The address you listed (which I have obscured below) is perfectly valid, but the software doesn't think so for some reason. Send an email to support@groups.io with the details and it will get resolved. That's what we did. And with luck the code gets tuned a bit more each time and this issue goes away.

--jeffp


On Sun, Nov 6, 2016 at 06:20 am, Roy Barnes wrote:

I have a potential member, from one of the Yahoo groups I moderate, who has had trouble getting registered for Groups.io. He reported in a Yahoo group a problem joining groups.io groups. His email address is xyzzy@....

I just tried to invite this email address to one of my groups here and get an error message: "Invalid email address"

Anyone know what the problem is or know of a way to work around this issue?


 


locked Auto-responder for group owners/moderators, does it exist?

Christopher Hallsworth <challsworth2@...>
 

Hello everyone.

The subject line says it all. So is there a way to set up auto-responders for group owners and or moderators? For example, say one or more owners and or moderators are away on vacation and cannot access email, an auto-responder could be set up to notify either the entire group or its individual members that the owners and or moderators is or are away and will approve your request on a given date or when they return home and regain access to email. If not, then just a suggestion but could this be implemented in the not too distant future?

Thanks for any responses. Very much appreciated.

Kindest regards Chris


locked Re: Add ability to report or flag a post #suggestion

 

Totally agree on all points.
J

On Sun, Nov 6, 2016 at 8:35 AM, Duane <txpigeon@...> wrote:
On Sun, Nov  6, 2016 at 08:23 am, J_Catlady wrote:

>
> I'm thinking it would apply in the case of the previously posted email
> address.
>

Good idea, if the person that posted it doesn't delete the post.

It would be handy if there were a few choices of why it's being reported, but a text box at the minimum.  Even if nothing was entered, the moderator(s) could take a look to see if there was a valid concern, but I don't think an entry should be required.

Duane





--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Add ability to report or flag a post #suggestion

Duane
 

On Sun, Nov 6, 2016 at 08:23 am, J_Catlady wrote:


I'm thinking it would apply in the case of the previously posted email
address.
Good idea, if the person that posted it doesn't delete the post.

It would be handy if there were a few choices of why it's being reported, but a text box at the minimum. Even if nothing was entered, the moderator(s) could take a look to see if there was a valid concern, but I don't think an entry should be required.

Duane

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