Date   

locked Re: Auto-responder for group owners/moderators, does it exist?

 

Christopher,

Well, it could be set up on a pwer owner basis?
That's likely possible. But I think the question then is what happens when more than one moderator is on vacation? Does the member get a notice from each of them? That seems a bit overkill.

But I think the real problem is that gives the wrong impression if there are other moderators still active - the member probably doesn't care *which* moderator handles his/her message; but getting a "vacation" response from one (or more) implies that no one is handling the inbound messages (that's the usual meaning for an email box).

So perhaps one could set it up so that the vacation response is issued only if *all* of the owner/moderators are on vacation. But that too has problems if some have gone permanently inactive, unless other mods can set/unset that status on their behalf.

The other option is to have it be a single setting on behalf of the whole moderation team. That way they present a united front to the members. But the individual moderators may have imperfect knowledge of each others' status. So that too has problems if one moderator sets it but others are still active, or if everyone goes on vacation but no one thought they were the "last one out".

There may be an obviously right answer to this, but I haven't thought of it (yet?).

At the moment I'm leaning towards each moderator having their own setting, and the message sent only if all are "on vacation". This has the property that if there's only one owner/mod it works as expected.

Each mod's status should be shown in a column of the Moderators list so that the management team can be aware of each other's status. Probably there also an ability to set the status on behalf of an inactive moderator.

Another idea: maybe instead of just a vacation checkbox, it should be a date/time field that lets each moderator set an "I'll be back on" date, with "Off" and "Never" both being available choices.

Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum


locked Re: Auto-responder for group owners/moderators, does it exist?

Christopher Hallsworth <challsworth2@...>
 

Well, it could be set up on a pwer owner basis? I know groups.io currently can distinguish who is owner, who is moderator and who is member, so you could set up an autoresponder for the main owner, but not for the other owners or moderators. So yes, I'm thinking a per owner setting could be implemented.

On 15 Nov 2016, at 21:43, Mark Fletcher <markf@corp.groups.io> wrote:

Hi Chris,

On Sun, Nov 6, 2016 at 11:36 PM, Christopher Hallsworth <challsworth2@icloud.com> wrote:

The subject line says it all. So is there a way to set up auto-responders for group owners and or moderators? For example, say one or more owners and or moderators are away on vacation and cannot access email, an auto-responder could be set up to notify either the entire group or its individual members that the owners and or moderators is or are away and will approve your request on a given date or when they return home and regain access to email. If not, then just a suggestion but could this be implemented in the not too distant future?

We don't currently have that feature. How would you want it to work in a situation where a group has more than one moderator?

Thanks,
Mark


locked Re: Add ability to report or flag a post #suggestion

 

Mark,

For these notifications, I'm guessing that there should be a new
notification checkbox for mods/owners to opt-in/out of these?
Yes, in groups with multiple mods it is reasonable to imagine that only some of them would handle these.

Too, once there is a notification overhaul for the web interface some mods may prefer to see these notices there rather than get them by email.


A possible pair of radio buttons for the flag dialog itself: whether to report the problem to the group mods or to Groups.io support. That might suit a distinction between reporting a group rule violation versus a Groups.io TOS violation. Assuming you'd be willing to have such a thing.

In Y!Groups Photos section (but oddly, not messages or other sections that I recall) there's a Report Photo function whose icon is a red flag. It lets the user know that his/her email address will be included in the report (and displays the address), has a 200 character max text box, and the "Report to" radio buttons:

o Moderator

I think this content isn't appropriate for our Group. This includes
rants and insulting other group members. The Group owner and/or
moderator is responsible for maintaining their community and can
address these issues.

o Yahoo

I think this violates the Terms of Service. This includes : harm to
minors, violence or threats, harassment or privacy invasion,
impersonation or misrepresentation, fraud or phishing


Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum


locked Re: Add ability to report or flag a post #suggestion

Maria
 

I'd add that rather than "flag" it should be "report" as "flag" may be misinterpreted as "bookmark" or "favorite".

I think having pre-set reasons that a group can pre-define is great - but also an "other" for anything not pre-defined.

But I am fine for a plain text feature the user can just write something in to, too.

Also - it should be clear that when you report something you are not doing so anonymously; that the mods/owners will know that it came from you.

Maria


locked Re: Add ability to report or flag a post #suggestion

 

I vote for the text feature. Or you could have a few set reasons and allow "other" as one of them, with an opportunity to elaborate. I hate it when my reason for something is not included in a dropdown! (Recent example in returning shoes to amazon: too small, too large, item not as described, defective, etc. Nowhere did it say "just didn't fit"!;)

On Tue, Nov 15, 2016 at 4:07 PM, Mark Fletcher <markf@corp.groups.io> wrote:
On Tue, Nov 15, 2016 at 4:05 PM, J_Catlady <j.olivia.catlady@...> wrote:

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 

Ah, got it. Thought I was missing something.

Ok. For the dialog box, should it just have a text field to enter an optional reason, or should it also have a dropdown with a set of reasons? And if so, what should those reasons be?

Thanks,
Mark 



--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Add ability to report or flag a post #suggestion

 

On Tue, Nov 15, 2016 at 4:05 PM, J_Catlady <j.olivia.catlady@...> wrote:

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 

Ah, got it. Thought I was missing something.

Ok. For the dialog box, should it just have a text field to enter an optional reason, or should it also have a dropdown with a set of reasons? And if so, what should those reasons be?

Thanks,
Mark 


locked Re: Add ability to report or flag a post #suggestion

 

On Tue, Nov 15, 2016 at 03:58 pm, Mark Fletcher wrote:
I'm thinking it would apply in the case of the previously posted email address. 

I don't understand this sentence. Can you elaborate?

Mark,

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Add ability to report or flag a post #suggestion

 

Hi all,

Just getting to this.

On Sun, Nov 6, 2016 at 8:23 AM, J_Catlady <j.olivia.catlady@...> wrote:
I'm thinking it would apply in the case of the previously posted email address. 

I don't understand this sentence. Can you elaborate?

For these notifications, I'm guessing that there should be a new notification checkbox for mods/owners to opt-in/out of these?

Thanks,
Mark 


moderated Re: clarification on the new member notification system

 

On Tue, Nov 15, 2016 at 2:08 PM, Mark Fletcher <markf@corp.groups.io> wrote:

The only two member notices where defaults don't apply are two of the new ones: removed member and message to member. I can remove the default displays for those two if it'll make things more clear.


Actually this is wrong. Because you cannot currently select which notice is used when removing a member, the default one is used (remember if there is no removed member notice, nothing is sent when you remove a member).

So right now, defaults apply to all notice types except messages to members.

Mark 


moderated Re: clarification on the new member notification system

 



On Tue, Nov 15, 2016 at 2:02 PM, J_Catlady <j.olivia.catlady@...> wrote:
The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, 

But you can set names for all the types right now.  By "really only applies" do you mean "has an actual effect only in those cases"?

You can change the name of a notice, and it's set in the database, and it's displayed in the Member Notices page. But the name is just for you. It is not seen in the outside world.

Whichever message is set as the default, will be used. Also applies to the other message types.

Ok. More questions.

How do you change the default (I have two messages set and can't find where to change which one is the default).

Click on the notice in the Member Notices page to edit it. The edit page includes a check box to set it as default.
 

Also, this doesn't really apply to "the other messages types" if you include the ones with dropdowns. Right? So why even have a "default" in those cases?

Because I love me my consistency?

The only two member notices where defaults don't apply are two of the new ones: removed member and message to member. I can remove the default displays for those two if it'll make things more clear.

Thanks,
Mark


moderated Re: clarification on the new member notification system

 

Could each type just have checkboxes, and the one checked is the one sent? This could apply to the automated (e.g., welcome) and non-automated (e.g., invite) types. Just a thought.

J

On Tue, Nov 15, 2016 at 2:02 PM, J_Catlady <j.olivia.catlady@...> wrote:

On Tue, Nov 15, 2016 at 01:41 pm, Mark Fletcher wrote:

And I have answers! :)

LOL.

The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, 

But you can set names for all the types right now.  By "really only applies" do you mean "has an actual effect only in those cases"?

Whichever message is set as the default, will be used. Also applies to the other message types.

Ok. More questions.

How do you change the default (I have two messages set and can't find where to change which one is the default).

Also, this doesn't really apply to "the other messages types" if you include the ones with dropdowns. Right? So why even have a "default" in those cases?

Maybe the types with dropdowns (vs. defaults) should not even use the word "default" and just have a dropdown? Or is the dropdown going to let you toggle between the default and others? Or will the dropdown *change* which one is set as the default? 

Maybe I still need some more coffee. ;)

--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu



--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: clarification on the new member notification system

 

On Tue, Nov 15, 2016 at 01:41 pm, Mark Fletcher wrote:

And I have answers! :)

LOL.

The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, 

But you can set names for all the types right now.  By "really only applies" do you mean "has an actual effect only in those cases"?

Whichever message is set as the default, will be used. Also applies to the other message types.

Ok. More questions.

How do you change the default (I have two messages set and can't find where to change which one is the default).

Also, this doesn't really apply to "the other messages types" if you include the ones with dropdowns. Right? So why even have a "default" in those cases?

Maybe the types with dropdowns (vs. defaults) should not even use the word "default" and just have a dropdown? Or is the dropdown going to let you toggle between the default and others? Or will the dropdown *change* which one is set as the default? 

Maybe I still need some more coffee. ;)

--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Old pending messages

Steph Mathews <smathews@...>
 

I have a suggestion regarding this.  Couldn't you set the server to automatically do that for you after 14 days?  Just a suggestion.  Steph

Sent: Tuesday, November 15, 2016 3:31 PM
Subject: [beta] Old pending messages

Hi All,

Starting this evening, I will be deleting pending messages older than 14 days. The pending message notification email has always said that pending messages would be deleted after two weeks, but I was never actually doing it.

Thanks,
Mark


locked Re: Auto-responder for group owners/moderators, does it exist?

 

Hi Chris,

On Sun, Nov 6, 2016 at 11:36 PM, Christopher Hallsworth <challsworth2@...> wrote:

The subject line says it all. So is there a way to set up auto-responders for group owners and or moderators? For example, say one or more owners and or moderators are away on vacation and cannot access email, an auto-responder could be set up to notify either the entire group or its individual members that the owners and or moderators is or are away and will approve your request on a given date or when they return home and regain access to email. If not, then just a suggestion but could this be implemented in the not too distant future?

We don't currently have that feature. How would you want it to work in a situation where a group has more than one moderator? 

Thanks,
Mark 


moderated Re: clarification on the new member notification system

 

On Tue, Nov 15, 2016 at 1:32 PM, J_Catlady <j.olivia.catlady@...> wrote:

I noticed the new notification system this morning and I have some questions.

And I have answers! :)
 

I see that there is a place for a name of each message. Is this what goes into the subject line of the email?

No. The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, because with those, you can select which one to use at the time of the action, via a dropdown.
 

I also see that it's possible to set more than one welcome message (for example), and the first one created is automatically set to be the default. How do you choose which one is sent out to a new member, since this is an automatic process? I can understand having more than one invite message, etc., and choosing which one to send when you do an invitation. But the welcome-message choice baffles me.

That's the whole default thing. Whichever message is set as the default, will be used. Also applies to the other message types.

Re: invites, right now you can't select which invite to use at the time you send invites, it'll just populate the page with the default invite. But I will add a dropdown to that page so you can select at that time.

I don't think I really emphasized the new 'message to member' notifications. If you find that you're responding to member's +owner messages with the same replies over and over, you can now create new notifications and then select from a drop down which to use. Same with if you're moderating messages and find you're rejecting messages for the same set of reasons. Hopefully it will save some time.

I do wonder if I should change the name of 'Member Notices' to something more like 'Response Templates'.

Thanks,
Mark


moderated Re: Prompt Browser Refresh #suggestion

 

Hi Maria,

On Mon, Nov 14, 2016 at 7:36 AM, HR Tech via Groups.io <m.conway11@...> wrote:

Would it be possible to prompt users ( who use tabs in browsers) to refresh their browsers if new activity has happened since they last tabbed in to their group?

I am seeing that I don't see the number of new activity in chats that are awaiting my review unless i refresh my browser.

What I want to do is have all those numbers (number of pending messages/subs/new chat messages/etc) be refreshed dynamically. But that will require a bit of work and rolls into the notification overhaul, which I hope to do first part of next year.

Thanks,
Mark


moderated clarification on the new member notification system

 

Mark,

I noticed the new notification system this morning and I have some questions.

I see that there is a place for a name of each message. Is this what goes into the subject line of the email?

I also see that it's possible to set more than one welcome message (for example), and the first one created is automatically set to be the default. How do you choose which one is sent out to a new member, since this is an automatic process? I can understand having more than one invite message, etc., and choosing which one to send when you do an invitation. But the welcome-message choice baffles me.

I will probably have more questions later. I just saw this whole thing about three minutes ago, got a new member in my group, and wondered what went out to him.
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Old pending messages

 

Hi All,

Starting this evening, I will be deleting pending messages older than 14 days. The pending message notification email has always said that pending messages would be deleted after two weeks, but I was never actually doing it.

Thanks,
Mark


moderated Updates to Trello

Beta Integration <beta@...>
 

[Beta] New comment on card "Change Reply to Sender/Reply to Group buttons to be one button that's the group default, with a smaller button for the other option." by Mark Fletcher:

No longer relevant. Archiving.


[Beta] The card "Change Reply to Sender/Reply to Group buttons to be one button that's the group default, with a smaller button for the other option." was archived.


[Beta] New card "For locked topics, record messages attempted in the activity log." was added to list "Messages and Archives".


[Beta] The blue label "Messages & Archives" was added to the card "For locked topics, record messages attempted in the activity log.".


[Beta] New comment on card "Message Rejection Boilerplates" by Mark Fletcher:

Done.


[Beta] The card "Message Rejection Boilerplates" was archived.


[Beta] The card "Link in message footer to 'Reply on the web'" was archived.


[Beta] The card "Ability to show/hide different columns when viewing a table." was archived.


[Beta] The card "Non-sequential addition of database columns" was archived.


locked Re: ability for moderators to see attempted messages to locked topic #suggestion

 

On Tue, Nov 8, 2016 at 10:42 AM, J_Catlady <j.olivia.catlady@...> wrote:
It would be helpful, after a particularly controversial topic is locked, to see not only the log entry that someone has tried to send a message to it, but also to see what was contained in the message. Can the attempted message be saved, perhaps in the member's activity page?

Hmm.  That would require some substantial changes to the database. I'll add it to trello, but I'm not sure when I'd be able to get to it.

Thanks,
Mark

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