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moderated Re: Groups.io Allegedly Blacklisted #misc

 

On Mon, Oct 26, 2020 at 8:11 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:

Mark; when Groups.io gets blacklisted do you receive any formal notification or are you reliant on one of us flagging the problem up here or via the support email address?

I do not get any notification. There are three indicators: complaints on beta@, mail queues filling up, and error messages from email servers when we try to send messages to them.

With Spamhaus, we've now been blocked 3 times in the last week. They give me the times that they've seen spam, within +/- 5 minutes. I've gone through the logs and tried to correlate email addresses that we've sent messages to during those times. That has resulted in 2 email addresses, both of which are legit and long term subscribers to multiple groups that have received a lot of email over the past several days.

It could be that messages are being delayed as they're routed to Spamhous, so the time frames given may be incorrect. Or something else. Clearly I'm missing something.

They responded to my email yesterday afternoon with a canned response about checking for malware on my server. I responded immediately, and have not gotten anything back as of yet. They say do not try to send multiple emails to support, so I've been holding off.

There was an instance maybe a year and a half ago, where a group transferred from Yahoo. One of the email addresses was a honeypot email address for the Trend Micro blocklist. That email address had been on the Yahoo Group for years previously. But when the group moved over here, that triggered a block. I wonder if something similar is happening here.


Mark


moderated Re: Groups.io Allegedly Blacklisted #misc

Robert Oshel
 

It would appear that not all email providers are blocking Groups.IO messages because of the Spamhaus action.  Apparently some, including Gmail, are simply putting some or all of them in Spam folders.  For example, I've started getting a fair number of Groups.IO messages placed erroneously in my Gmail spam folder which previously almost never happened. 

   Bob


On Mon, Oct 26, 2020 at 11:01 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
On Mon, Oct 26, 2020 at 02:30 PM, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.
I'm sorry but you are missing the point here. The problem is that Spamhaus has blacklisted Groups.io and service providers are reacting accordingly by bouncing Groups.io traffic in its entirety, not shunting it into individual's spam boxes.

At the moment it seems to be OK, but who knows what the next few hours will bring...

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Mon, Oct 26, 2020 at 02:26 PM, Mark Fletcher wrote:
We were blocked again by Spamhaus last night for a few hours.
BT have also restored normal service - for now anyway!

Mark; when Groups.io gets blacklisted do you receive any formal notification or are you reliant on one of us flagging the problem up here or via the support email address?

Chris


moderated Removed for Marked as Spam member notice #suggestion

John Pearce
 

I would like to suggest that a mechanism be added to allow moderators to resend the message with the re subscription message in a fashion similar to bouncing email notices.

John P


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Mon, Oct 26, 2020 at 02:30 PM, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.
I'm sorry but you are missing the point here. The problem is that Spamhaus has blacklisted Groups.io and service providers are reacting accordingly by bouncing Groups.io traffic in its entirety, not shunting it into individual's spam boxes.

At the moment it seems to be OK, but who knows what the next few hours will bring...

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Bärbel Stephenson
 

Thank you Bob, yes, will do if it continues.  I just find it "strange" that this seems to happen while io groups is facing blacklisting in various places.  I usually only have real spam in the spam folder.
Barbara

On 10/26/20 14:27, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.

   Bob

On Mon, Oct 26, 2020 at 7:48 AM Bärbel Stephenson <Lismibaebi@...> wrote:
During the last couple of days I have noticed that quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

Robert Oshel
 

You can set a filter in Gmail so it never sends messages from Groups.IO to spam.

   Bob


On Mon, Oct 26, 2020 at 7:48 AM Bärbel Stephenson <Lismibaebi@...> wrote:
During the last couple of days I have noticed that I quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

 

Hi All,

We were blocked again by Spamhaus last night for a few hours. They have not been helpful as of yet, and I have not been able to isolate what address is causing the blocking. 

Good news is that I've gotten word from Charter that they have removed the block. So, some progress.

Thanks,
Mark


moderated File Sync typo #suggestion

coprosowner
 

Hello Mark,

It appears that there's a typo in the "File Sync" area "Note: No emails will sent to people when they are removed."

I'm guessing you want that to read:  "Note: No emails will be sent to people when they are removed."


Thanks,
---
Peter Keenan
coprosowner@...


moderated Re: Groups.io Allegedly Blacklisted #misc

Marina
 

Mark Fletcher wrote:

It appears most places are no longer blocking us because of this listing,
although an ISP in Italy is still blocking us.
I mentioned the problem long ago in GMF.
Italian ISP Telecom (which owns email providers alice.it, aliceposta.it, tin.it) has been rejecting Groups.io messages for months with the following error message:
"smtp.aliceposta.it: 550 mail not accepted from blacklisted IP address [66.175.222.12] "

Nearly all my members in hard bounce status have an account linked to Telecom.
I didn't find a way to contact Telecom about this and eventually I gave up trying.

Thank you for all your work, Mark.

Marina


moderated Re: Groups.io Allegedly Blacklisted #misc

Bärbel Stephenson
 

During the last couple of days I have noticed that I quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Sun, Oct 25, 2020 at 09:28 PM, I wrote:
on the plus side my own service provider is passing mails through normally, at least for now.
And they have stopped again. :( This was first drawn to my attention by a moderator on a different group who got the same error message as yesterday at 0843 UK time; I had a message for moderation through at 0900 but the post moderation release was bounced at 0949.

Grrr

Chris


moderated Problems replying to digest messages? #misc

 

I'm not sure whether or not this is a bug. I don't use the digest in any of my groups, so I am unfamiliar with the way it is supposed to work, but this seems to be a problem. A member of one of my groups complained to me about it and told me she noticed it recently and that "it didn't used to do this."

The situation is that she's trying to reply to an individual message via email within a digest, and this is what she says happens: 
"When I click on Reply to Group on the message it opens a completely blank new tab in my email program (Thunderbird) (not even send etc. fields) and I can't use it to respond. Any idea what's going on? I used to be able to respond directly from the messages or digests in Yahoo and I'm pretty sure I've done so in io also, but for a while now this is how it's behaved."

I suspected, but have not yet determined, that she may not have been logged into groups.io when she did this, or that she was logged into the wrong account. To test that, I set myself up to digest mode in my test group and sent 12 messages to generate a digest. I received the digest in my email (gmail under safari, not the safari mail program) and tried to reply to a message in it while being logged into a groups.io account that's not a member of that group. The message just went into a black hole. It does not appear anywhere except in the gmail sent file.

I then logged out and logged into the account that is a member of the group, and tried the same thing, and the message went through.

So to reply via email to a digest message, do you have to be logged into groups.io in that same browser in order for the message to post, and otherwise the message just disappears? This seems wrong. And what's going on with her Thunderbird email, which seems to behave in an even weird way? As I said, I still need to check to see whether she was logged into groups.io (and the "correct" account), but either way, there seems to be a problem, or problems, here.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Sun, Oct 25, 2020 at 07:41 PM, J_Catlady wrote:
Are the group members showing up as bouncing, or is this invisible?
I can only readily use my own record as a detailed reference, and there were 3 recorded "bounces" this afternoon, but they didn't get me a blue flag. I can find no bounces recorded (for anyone) in my group's activity log for today either. The Owner's Manual does not explain the determination of bouncing status in any detail so looking for a clue there proved fruitless. It may be that as the error code was not the same as a "true bounce" that Groups.io interpreted the return differently.

It's all something of a Black Art... on the plus side my own service provider is passing mails through normally, at least for now.

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Bob Bellizzi
 

Trulyl no good deed goes unpunished.
Mark, thank you for your hard and unrelenting efforts.
You deserve far more praise than you receive.
--

Bob Bellizzi


moderated Re: Groups.io Allegedly Blacklisted #misc

 

Hi All,

On Thursday evening, Spamhaus blocked our main email server for 4 hours. They did so again starting around 12:24am this morning, pacific time. When this happens, the only information I'm given is the approximate time they received a suspect message and that they had received only one message in the 24 hour period.

When this happened on Thursday night, I spent the evening trying to isolate the email address that may have triggered the listing. Given that we send upwards of 17M emails a day, this can be tricky. I came up with a set of possible email addresses. I disabled those accounts, and sent each an email message directly, asking them to verify that they wished to be on a Groups.io email group.

Clearly I did not locate the correct email address, and we were listed again. I'm going through the logs, looking for the needle, but it's challenging. I have attempted to contact Spamhaus. I hope they get back to me.

It appears most places are no longer blocking us because of this listing, although an ISP in Italy is still blocking us.

Unrelated, Charter.net has not been accepting email from our main email server since Friday. I have been trying to contact them.

I'll update when I know more.

Thanks,
Mark


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Sun, Oct 25, 2020 at 05:24 PM, Mark Fletcher wrote:
We are not currently blocked by them, but it appears that some places cache this.
Just to let you know that BT (a UK provider) now seems to have stopped bouncing Groups.io traffic.

Fingers crossed...

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

 

Are the group members showing up as bouncing, or is this invisible?


On Sun, Oct 25, 2020 at 9:00 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
A group of which I am a member posted a message to say that messages sent by the Group were not being delivered.

Similar email delivery problems have manifested themselves on a group I Moderate, and examination of my own email delivery history shows my service provider bouncing emails from Groups.io because...

mx.lb.btinternet.com: 522 email sent from 66.175.222.12 found on industry IP blacklists (Spamhaus/Invaluement/ReturnPath) on 2020/10/25 15:20:41 GMT. To protect our customers, we use leading industry providers of blacklists to ensure only good senders can send email to us. If believe this is a mistake, please contact them directly as there is nothing our Postmaster will be able to do.

I don't know how many mail service proividers may have acted upon this erroneous blacklisting. FWIW this problem seems to have arisen recently, such as this morning UK time. Other than on the group I moderate my Groups.io activity is via the web UI so I have no means of knowing how widespread this problem might be.

Chris


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Changing subject line in Edit Poll screen is misbehaving #bug

Bruce Bowman
 

Unlike Edit Message, the Edit Poll screen allows you to change the subject line.

If you do change it and click Update Poll, the subject line of the topic is unaffected. But the change is stored somewhere, because if you click Edit Poll again, the change you made shows up, and these changes do appear in the activity log. 

It would be more straightforward (and consistent with Edit Message) if this entry field was simply disabled and you had to click on the "Topic Properties" button to update it.

Thanks for your consideration,
Bruce


moderated Re: Groups.io Allegedly Blacklisted #misc

Paul Evans W4/VP9KF
 

As you should know by now, the list of 'bad' IP addresses is fetched by e-mail server admins from Spamhaus. The rate at which this is done (under a cron process) is, within reason, as often as they like. In practice the default is often every 24 hours. How long they live in the receiving e-mail server is also set at a decay pace by the admin., so if the timing is just 'right' and addresses are injected while Spamhaus has them 'up', it could take 1-2 days for a server to clear out definitions (often using a TTL algorithm). Unless, of course, an admin manually flushes the cache, although it's normally 'all or nothing' so they must remember to fetch manually from Spamhaus for fear of getting a bunch of real trash thru until the next fetch.

In practice, it'll last as long as it takes. The only thing you can ever do is inform Spamhaus that it's really not correct and make sure it at least cannot be included on the next fetch by any given e-mail server...... It certainly used to run by IP addr., so it's most annoying when used on sources that are using Shared servers or VPSes. That often blocks out many domains!

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