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locked Re: Pricing Changes #update

Russell Courtenay
 

I understand there are costs but I operate a large number of enthusiast groups from which I make no money, I do it because I enjoy the topic. Some of these groups get big, some don’t, some donate to cover expenses, some don’t get the concept that electrons are free but hosting costs money. 

If this was my commercial enterprise, I would include such costs in ‘cost of doing business’, no problem, how do we stay in touch with something that is not profitable but still very valuable?


moderated Atachment Removal #suggestion

billsf9c
 

Attachment removal seach in ~Groups Management list had no solution but agreements. I post a well stated excerp;

"IIRC Mark was considering / looking at ways of preventing duplicates being stored but I don't know if it came to anything or if it is still in the Pending Tray.

Suggestions for beta, I think.

Chris"

(For the present I am trying to learn how to remove repeated attachments without deleting an entire message.)

BillSF9c


moderated Combination of "hashtags required" and "messages moderated" sometimes causes posts to disappear #bug

Bruce Bowman
 

Mark -- The following bug was recently reported by a user in GMF ( https://groups.io/g/Group_Help/message/1870 ).

If you require hashtags in the group and an incoming email does not meet those criteria, the message is held as a Draft until that person logs in and corrects the subject line. But if the message is also supposed to be moderated, it does not go into moderation after being fixed, nor does it bypass moderation and post. It simply disappears.

This occurs whether the message originated from a regular Member or an Owner. I've confirmed this with the following settings:
Spam Control > Message Moderation > All messages are moderated
Message Policies > Hashtags Required
Message Policies > Hashtag Permissions > Messages from members can only be tagged with existing hashtags, otherwise the message is bounced

I suspect that some other obscure combinations of settings could lead to the same behavior.

Regards,
Bruce


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

On Thu, Dec 17, 2020 at 09:27 AM, Chris Jones wrote:
there is no corresponding activity in the Activity Log, which is a bit inconsistent.

And arguably irksome.
Right, the total lack of logging owner messages has been *irksome* for a long, long time! When is this going to change?
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


locked Re: Pricing Changes #update

 

On Thu, Dec 17, 2020 at 3:10 AM Malcolm Austen <malcolm.austen@...> wrote:

Mark, I wonder whether I am right in my reading of these changes - I think I see an implication that it will no longer be possible for a (current) free group to pay for one month to gain access to Direct Add or to import an archive and then revert to the previous free status (only to the new-rules free status). Am I reading this correctly?

No, nothing changes with that. You can upgrade for a month, do your direct add, and then downgrade again to free. Note that we have always asked groups to pay for a year of premium for us to import archives.

Thanks,
Mark 


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Mark,
Thanks.


On Dec 17, 2020, at 9:27 AM, Mark Fletcher <markf@corp.groups.io> wrote:


On Thu, Dec 17, 2020 at 8:18 AM J_Catlady <j.olivia.catlady@...> wrote:
I have no more members listed as bouncing, but I sent an owner message to a member who has not responded, which is unusual for him, and I wonder if it bounced. His email delivery history shows no bounces and he's subscribed via digest. Would a bounced owner message show up in his history?

Yes, it should.

Mark 

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Chris Jones
 

On Thu, Dec 17, 2020 at 04:18 PM, J_Catlady wrote:
Would a bounced owner message show up in his history?
Having just tried it, yes. The Bounced Message is listed as "Post to Member" for which there is no corresponding activity in the Activity Log, which is a bit inconsistent.

And arguably irksome.

Chris


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

On Thu, Dec 17, 2020 at 8:18 AM J_Catlady <j.olivia.catlady@...> wrote:
I have no more members listed as bouncing, but I sent an owner message to a member who has not responded, which is unusual for him, and I wonder if it bounced. His email delivery history shows no bounces and he's subscribed via digest. Would a bounced owner message show up in his history?

Yes, it should.

Mark 


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

I have no more members listed as bouncing, but I sent an owner message to a member who has not responded, which is unusual for him, and I wonder if it bounced. His email delivery history shows no bounces and he's subscribed via digest. Would a bounced owner message show up in his history?

Thanks.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


locked Re: Pricing Changes #update

Sandi D <sandi.asgtechie@...>
 

It's nice to see that the large non profits are covered with a discount. Thanks. Hoping someday that our smaller ones will be offered a discount at the Premium levels.
--
Sandi Dickenson
ASG Volunteers Group
A verified educational 501(c)(3)


moderated Re: Allow members to mute other members #suggestion

Glenn Glazer
 

Couldn't they just use whatever MUA they are using to filter out mail from the other person?

Best,

Glenn

On 12/16/2020 21:18, David Bennett via groups.io wrote:
There is a member in my group who has taken an intense dislike to another member. Both members are respectful in their postings, and neither member violates the terms of membership.

However, the dislike is so strong that one member has left groups.io because he can't stand seeing posts from the other member.

To be able to keep both members in the group, there needs to be an option for the first member to mute the second member (and thus, never see the second member's posts). It would probably be easiest to implement by making the muting two-way. That is, the second member won't ever see the first member's posts, either, and thus won't be in a position of trying to reply to the first member when the reply will never be seen by the first member.


--
PG&E Delenda Est


moderated Allow members to mute other members #suggestion

David Bennett
 

There is a member in my group who has taken an intense dislike to another member. Both members are respectful in their postings, and neither member violates the terms of membership.

However, the dislike is so strong that one member has left groups.io because he can't stand seeing posts from the other member.

To be able to keep both members in the group, there needs to be an option for the first member to mute the second member (and thus, never see the second member's posts). It would probably be easiest to implement by making the muting two-way. That is, the second member won't ever see the first member's posts, either, and thus won't be in a position of trying to reply to the first member when the reply will never be seen by the first member.


locked Re: Pricing Changes #update

Malcolm Austen
 

On 16/12/2020 22:50:55, Mark Fletcher <markf@corp.groups.io> wrote:

<snip> Notes: <snip> 

Malcolm Austen: 
Mark, I wonder whether I am right in my reading of these changes - I think I see an implication that it will no longer be possible for a (current) free group to pay for one month to gain access to Direct Add or to import an archive and then revert to the previous free status (only to the new-rules free status). Am I reading this correctly?

Keep safe, Malcolm.


locked Re: Pricing Changes #update

Mark Irving
 

As a co-owner of a legacy Free group with a lot of members, I am relieved that these new prices won't affect me. I am concerned that they will put off potential new groups and upgrades of old groups.

For me it's a contribution to a low-budget hobby; when looking for a group host site as we moved off Yahoo! Groups two or three years ago, a $3000/year cost for a Premium plan would have ruled out Groups.io completely. (My personal spending on vintage sewing machines, for which I help look after more than one group, is less than $100 per year. Yes, donations might cover some of the costs, but wouldn't arrive until after signing up and paying out first.)

Would it be realistic to charge a per-member cost which decreased with larger groups? For example, less than $0.55/year for members after the 800th for Premium groups?

Of course I appreciate that Mark has to raise the costs of running his business. I also appreciate the excellent system he has created and is maintaining. Thank you!

 - Mark


locked Re: Pricing Changes #update

Andy Wedge
 

On Wed, Dec 16, 2020 at 10:50 PM, Mark Fletcher wrote:
Collaboration Suite
What is meant by this? I see no reference to that term in the manuals?

Regards
Andy


locked Re: Pricing Changes #update

 

On Wed, Dec 16, 2020 at 3:15 PM J_Catlady <j.olivia.catlady@...> wrote:

The question: how will you determine the number of group members? Ours, for example, is in a constant state of flux. What if somebody creates a group with 400 members, and immediately afterwards they add one? And then the next week, or month, they go back down again? Just curious.

I will count the number of members at the time of invoicing, either every month or every year.

Thanks,
Mark 


locked Re: Pricing Changes #update

 

Mark,

Sounds good to me. Being legacy, I'm not affected by any of this but I have one comment and one question.

The comment: premium also includes the "past members" list.

The question: how will you determine the number of group members? Ours, for example, is in a constant state of flux. What if somebody creates a group with 400 members, and immediately afterwards they add one? And then the next week, or month, they go back down again? Just curious.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


locked Pricing Changes #update

 
Edited

Hi All,

I mentioned a year ago that I was considering changing to a per-member based pricing scheme for new groups. This would align our revenue with our costs; the larger the group, the more it costs us to host. It's also industry standard.

For groups upgraded after Monday, February 8th, 2021 at 9am Pacific Time, the pricing plans will be based on the number of members in the group. The base costs of the different existing plans are not changing. The change is that above a certain number of members, the per member pricing kicks in. Here is the run down:

Free

  • Up to 100 members
  • 1GB storage
  • Single mailing list only

Premium

  • Starting at $20/month or $220/year
  • Up to 400 members, then $0.05/member/month or $0.55/member/year for each member above that
  • 30GB storage
  • Subgroups
  • Collaboration Suite
  • Donations
  • Direct Add

Enterprise

  • Starting at $200/month or $2200/year
  • Up to 1000 members, then $0.20/member/month or $2.20/member/year for each member above that
  • 1TB storage
  • Enterprise features

Notes:

  • These changes only apply to groups upgraded after Monday, February 8th, 2021at 9am Pacific Time; existing premium and enterprise groups will keep their legacy pricing. If a premium group opts to downgrade and then upgrades at some point in the future, they will be subject to the new pricing changes.
  • The non-profit Enterprise discount will continue; $100/month or $1100/year, with the per member pricing being either $0.10/member/month or $1.10/member/year.
  • The plan price is calculated using the member count at the time of invoice, either monthly or yearly. For this calculation, a member is defined as a confirmed, non-pending, non-banned member of your main group.
  • Premium groups will now have 30GB storage. Existing premium groups will get this storage bump as well.
  • The 100 member limit for free groups only applies to groups that are created after Monday, February 8th, 2021 at 9am Pacific Time. Existing free groups will be unchanged.
  • If a group created after Monday, February 8th, 2021 at 9am Pacific Time upgrades to premium, gains more than 100 members, and then later downgrades back to free, the group will be locked until the member list is reduced to 100 members.
  • Some very large groups recently transferred from Yahoo to us. I requested that they sign up for the existing Enterprise plan. If any additional very large groups transfer over before Monday, February 8th, 2021, I reserve the right to also ask that they sign up for the existing Enterprise plan.

Please let me know if you have any questions.

Thanks, Mark


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Chris Jones
 

On Wed, Dec 16, 2020 at 05:06 PM, Mark Fletcher wrote:
I just unbounced googleemail addresses.
Many thanks for that. I can confirm that our list of Bouncing members just shrank a bit. :)

Chris


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Hello,

I just unbounced googleemail addresses. 

It looks like Gmail has fixed their problem. I will continue to treat the 'account not existing' error as a temporary error at least for the rest of today.

Thanks,
Mark

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