Date   

moderated Re: Non - Member Posts #suggestion

Glenn Glazer
 

On 02/02/2021 10:31, Mark Fletcher wrote:
On Tue, Jan 26, 2021 at 8:05 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
If a group is set to allow posts by non - members any such post is placed in Pending with a badge attached to inform any passing owner or moderator that the post is from a non - member. However, that badge uses the letters NM against the standard blue background. As such, unless examined more closely, it looks very like the NMM badge so the possibility of confusion cannot be ruled out. When the post is opened for checking before release (or rejection) then the badge is expanded to read Non Member against the same colour blue background. Obviously this is rather less easy to misinterpret.

I've changed the badge color to red for NM and Non Member respectively.
 
Suggestion 2: Somehow flag up the fact that any given post is from a non - member for both web UI & email reading. Perhaps use a default Display Name of Non Member or a message level #hashtag advising a non - member message.

This is trickier and not quite obvious to me how to handle. What if a message is sent by a non member, and then later that person becomes a member? Does the badge stay on the message when viewing the website? And vice-versa, if a member sends a message and then leaves the group, should a badge be displayed then?

Thanks,
Mark 

Both approaches happen in the field and I think epitomize the difference between email and UI approaches.

An email, once sent, is immutable. One cannot change how it looks in other people's inboxes. Thus, a tag or whatever is asserted to be true at the time of sending, but not either before or later.

Conversely, consider Slack, which has status icons. Changing the icon changes the icon for all posts past and future until it is changed again.

Personally, I prefer the former. The latter is too revisionist for my tastes.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: Minor member-list Actions tooltip display issue #bug

 

On Mon, Feb 1, 2021 at 12:58 PM Christos G. Psarras <christos@...> wrote:

While in the member list admin page, I noticed two of the multi-select Action menu items have inconsistent tooltips, see attached.

This has been fixed.

Thanks,
Mark 


moderated Re: Non - Member Posts #suggestion

 

On Tue, Jan 26, 2021 at 8:05 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
If a group is set to allow posts by non - members any such post is placed in Pending with a badge attached to inform any passing owner or moderator that the post is from a non - member. However, that badge uses the letters NM against the standard blue background. As such, unless examined more closely, it looks very like the NMM badge so the possibility of confusion cannot be ruled out. When the post is opened for checking before release (or rejection) then the badge is expanded to read Non Member against the same colour blue background. Obviously this is rather less easy to misinterpret.

I've changed the badge color to red for NM and Non Member respectively.
 
Suggestion 2: Somehow flag up the fact that any given post is from a non - member for both web UI & email reading. Perhaps use a default Display Name of Non Member or a message level #hashtag advising a non - member message.

This is trickier and not quite obvious to me how to handle. What if a message is sent by a non member, and then later that person becomes a member? Does the badge stay on the message when viewing the website? And vice-versa, if a member sends a message and then leaves the group, should a badge be displayed then?

Thanks,
Mark 


moderated Re: "Private" setting not maintained in drafts, although "Private" prefix is #bug

 

On Sat, Jan 30, 2021 at 9:53 PM J_Catlady <j.olivia.catlady@...> wrote:
If you start to create a private message and then go out and do something else, when you come back to the draft it is no longer set to "private." Obviously this can be pretty dangerous! Also, although the private setting is not maintained, the "private" prefix is still there. So if you notice that the message is no longer set to private and reset it, that results in two "private" prefixes.

This should be fixed now.

Thanks,
Mark 


moderated Re: Disallow concurrent "special notices" and "following only" #suggestion #bug

 

p.s. Great solution to make it the default.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Disallow concurrent "special notices" and "following only" #suggestion #bug

 

On Tue, Feb 2, 2021 at 08:17 AM, Christos G. Psarras wrote:
they can unwittingly become a "NoEmail" user by selecting FO but no suboption (since the current defaults are unchecked); they'll never receive anything except special notices, even if they send-in a new topic message themselves.
Yes and I think I mentioned that. In any case, even if I haven't mentioned this problem in beta, I've already issued an explicit warning to my group members because I've seen some people do exactly that. I used the phrase "unlike in some other forums," because in some venues, for example FB, if you reply to a thread you automatically follow it. That's not the case in groups.io so it needs to be made explicit. Immediately after I issued the warning in my group, a few people immediately went in and added "auto-follow replies" to their settings, showing that they had misunderstood and made the assumption that this was like other platforms, where replying automatically means following. This warning of course applies to all members, not just people who only use email (and whom you have termed "email only," even though there is currently no technical definition or category for that).
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Disallow concurrent "special notices" and "following only" #suggestion #bug

 

>>> 3. You would still need to deal with the issue someone here brought up (I think it was Andy?) of setting these options in a different place. Would need coordination, clarity, and the fix there as well as here.


There are actually two places that are affected, MyGroups icon->Actions menu, and Admin->Members->Actions menu->dialog:

NewUserSettingsMenu_CURRENT.jpg

Which is rather serendipitous because it's screaming "I'm already here!"; since we would need to also adjust the admin dialog for the new option layout, might as well also tweak it so it works for either user or admin, so we can then use it to also tie-in the user MyGroups Actions menu to the new layout:

NewUserSettingsMenu_NEW.jpg

The admin Actions menu route to this dialog stays the same.

For the user menu route, as Shal suggested, remove the Special Notices from there, but replace it with "More Options/Settings ...", or maybe with a separator and "Finetune Email Delivery ...", something like that.  In this case, the existing options become "quick shortcuts" but to get to ALL the available settings you select the new item we added. 

NewUserSettingsMenu_U_NEW_v1.jpg

As to what to leave on there as shortcuts, maybe even nothing, we could also totally simplify it and it now becomes the same as the admin route:

NewUserSettingsMenu_U_NEW_v2.jpg

Or "Change Sub Settings ...", whatever.  One benefit of using the the minimal approach, is that adding more options to that menu in the future could create the issue of possible impracticality (the menu becomes too tall & busy) which would then require to remove something; with this, adding is not an issue.

Either way, one of the end result-benefits with this whole revamp, is that the [admin or user] can now set ALL available sub settings for as many [members or groups] as they want in one operation, they cannot do that currently unless if they do it one at a time.

Cheers,
Christos



moderated Re: Disallow concurrent "special notices" and "following only" #suggestion #bug

 

>>> (1) Following Only needs to specify that they also receive Special Notices
>>> (2) Digests and Daily Summary need to clarify that Special Notices are still sent as individual emails


Sorry for the delay, I finally got the chance to update the proposal graphic with the latest suggestions, plus added back the Signature suggestions as well for a fuller picture.

Even if not required, I also took the liberty of adding the corresponding badges next to the applicable setting as that should help to better visually tie things together when the user has visited the settings and is now in the MyGroups screen, or vice versa; easily relocated to the explanation text or taken out :)

I think it was mentioned earlier but there still remains one more invalid potential issue for the (possibly-inexperienced) email-only user who wanted to try out the FollowingOnly setting; they can unwittingly become a "NoEmail" user by selecting FO but no suboption (since the current defaults are unchecked); they'll never receive anything except special notices, even if they send-in a new topic message themselves. 

In our suggested redesign we have left the current unchecked default, but if instead we set it to where when one clicks on FollowingOnly for the very first time, the Replies suboption would default to checked, possibly FirstMessage as well.  This way it helps cover the uninitiated ones and if someone deliberately clears the suboptions, they deliberately want to receive less messages.

Let me know what you guys think and I'll update the graphic.

Cheers,
Christos



moderated Re: Per-member pricing rollout delayed again #update

Duane
 

On Mon, Feb 1, 2021 at 04:35 PM, Mark Fletcher wrote:
It will now happen on Monday, February 8th at 9am Pacific Time.
Probably!?! ;>)  Take care of the family first.

Duane


moderated Re: Pricing change question #misc

 

On Mon, Feb 1, 2021 at 02:37 PM, Maritza wrote:

(it's only if we want to upgrade again at any point in the future after Feb. 2 that we would lose our unlimited membership and go into the pay-per-member plan. Yes?)

You will never lose the unlimited free members on the basic plan. If you upgrade again after February 8th, you will be on the per-member pricing for the premium plan.

Thanks,
Mark


moderated Pricing change question #misc

Maritza
 

Howdy all,
I just want to double check that if we switch our current premium plan that was opened after Jan. 15 and downgrade after Feb. 2 whether it's in a few months or years, that we'll be downgraded to the free basic plan with unlimited members and most of the features except subdomains.  Is that right?  

(it's only if we want to upgrade again at any point in the future after Feb. 2 that we would lose our unlimited membership and go into the pay-per-member plan. Yes?)

Thanks,
Maritza
[Mod Note: Edited the message subject, which only contained a hashtag]


moderated Per-member pricing rollout delayed again #update

 

Hi All,

Due to some unexpected child-care challenges, I once again need to push back the rollout of the per-member pricing change. I just haven't had enough time to complete the changes. It will now happen on Monday, February 8th at 9am Pacific Time.

Thanks,
Mark


moderated Minor member-list Actions tooltip display issue #bug

 

Hi Mark,

While in the member list admin page, I noticed two of the multi-select Action menu items have inconsistent tooltips, see attached.

Cheers,
Christos


moderated Inconsistent Activity Log entry when a message is flagged as from a non-member #bug

Andy Wedge
 

Hi Mark,

When we get a message sent to our restricted main group from a non-member it's flagged in the Activity Log as 'Non-member <emailaddress> attempted to send message <subject> via email' which is as expected.  However, a member of our main group sent a message to the Committee subgroup of which they are not a member and the Activity Log entry is 'Non-member sent "<subject>" requiring approval because it was sent by a non-member via email'.

There is no indication of the main group member's name or email address so we seem have two formats of the Activity Log entry depending upon whether the incoming message is bounced (as in the main group) or held for moderation (as in the subgroup).  Could we show the email address of the sender in both cases?

This member is registered on the main group with a gmail address and the message to the Committee subgroup was sent from their googlemail address. From previous conversations with this member, it's possible the googlemail address is an alias of the gmail address and if that's the case then it should also be possible to show the member's name also.


Regards
Andy



moderated Re: Limit number of group aliases #suggestion

Duane
 

On Sat, Jan 30, 2021 at 08:09 PM, Christos G. Psarras wrote:
I don't know the origins, maybe it was just a convenience gifted to the paid groups due to an Enterprise request
Probably.  It was originally only available on Enterprise groups:

On Wed, Nov 23, 2016 at 05:38 PM, Mark Fletcher wrote:
NEW: For enterprise groups, you can set up group aliases, which redirect to your group (for misspellings, prevent sound-alike squatters, etc).
A few months later, it was allowed on Premium groups:

On Fri, Mar 3, 2017 at 11:11 PM, Mark Fletcher wrote:
CHANGE: Premium plans now support having group aliases (previously this was an Enterprise plan only feature).
Duane


moderated "Private" setting not maintained in drafts, although "Private" prefix is #bug

 

If you start to create a private message and then go out and do something else, when you come back to the draft it is no longer set to "private." Obviously this can be pretty dangerous! Also, although the private setting is not maintained, the "private" prefix is still there. So if you notice that the message is no longer set to private and reset it, that results in two "private" prefixes.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Rethink the messaging when user from banned domain tries to subscribe #misc #suggestion

 

Furthermore, you can ban email addresses (or domains) preemptively, before they've been a member or even applied for membership. It makes no sense to notify those banned email addresses or domains a priori.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Rethink the messaging when user from banned domain tries to subscribe #misc #suggestion

 

This decision was made years ago and IIRC, the majority of people were strongly in favor of not notifying people when they are banned. If you feel differently, you're free to set up an active Banned Member notice to be automatically sent to any member you ban.


On Sat, Jan 30, 2021 at 6:23 PM Starchild <sfdreamer@...> wrote:

     What is the point of trying to mislead people about why they can't join groups? If a ban is legitimate, then I see no good reason to hide it. Letting people know what behavior or actions result in bans produces less of that kind of behavior, which, presumably, is the goal. And in the cases where a mistake has been made, letting people know a ban exists allows them to appeal it and try to get the error corrected.

Namaste,

((( starchild )))

-----Original Message-----
From: J_Catlady
Sent: Jan 30, 2021 10:44 AM
To: main@beta.groups.io
Subject: Re: [beta] Rethink the messaging when user from banned domain tries to subscribe #misc #suggestion

The other thing I encountered when investigating (aka quizzing Nina about :) what a banned member or domain sees upon trying to join the group was a bad error message when a banned member actually tried to go to the group home page - for example, if someone had sent them a link to it. Nina informed us this morning in Docs that the error has now been fixed, because she had seen it as well and reported it to Mark. I tested this and found that now, when a banned member goes to the group home page, they see "You are not a member of this group." So maybe something like that could happen when an email address with a banned domain tries to apply to the group. It doesn't entirely make sense, because obviously, if they're trying to join the group, they already know they're not a member of it. But the same holds for a banned member trying to visit the group's home page. Perhaps the language could be adjusted slightly so that the same messaging could be applied to both situations, and so that an email addresss with a banned domain would not be explicitly told they can't join the group with that domain.

OTOH, I don't know from domains. I banned the one ex-member's domain because it was his private domain and I know that I didn't want him or anyone from his company joining the group. That is probably not the norm.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Rethink the messaging when user from banned domain tries to subscribe #misc #suggestion

Starchild <sfdreamer@...>
 


     What is the point of trying to mislead people about why they can't join groups? If a ban is legitimate, then I see no good reason to hide it. Letting people know what behavior or actions result in bans produces less of that kind of behavior, which, presumably, is the goal. And in the cases where a mistake has been made, letting people know a ban exists allows them to appeal it and try to get the error corrected.

Namaste,

((( starchild )))

-----Original Message-----
From: J_Catlady
Sent: Jan 30, 2021 10:44 AM
To: main@beta.groups.io
Subject: Re: [beta] Rethink the messaging when user from banned domain tries to subscribe #misc #suggestion

The other thing I encountered when investigating (aka quizzing Nina about :) what a banned member or domain sees upon trying to join the group was a bad error message when a banned member actually tried to go to the group home page - for example, if someone had sent them a link to it. Nina informed us this morning in Docs that the error has now been fixed, because she had seen it as well and reported it to Mark. I tested this and found that now, when a banned member goes to the group home page, they see "You are not a member of this group." So maybe something like that could happen when an email address with a banned domain tries to apply to the group. It doesn't entirely make sense, because obviously, if they're trying to join the group, they already know they're not a member of it. But the same holds for a banned member trying to visit the group's home page. Perhaps the language could be adjusted slightly so that the same messaging could be applied to both situations, and so that an email addresss with a banned domain would not be explicitly told they can't join the group with that domain.

OTOH, I don't know from domains. I banned the one ex-member's domain because it was his private domain and I know that I didn't want him or anyone from his company joining the group. That is probably not the norm.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Limit number of group aliases #suggestion

 


I remember/know of one case so far where a group wanting to move from Yahoo couldn't use the old group name.  A 'competitor' used it as an alias here just so the group moving couldn't.  There are liable to be more of these as GIO grows, so I hope Mark has something in place to handle it.  Allowing aliases isn't something I'd do at all because of the ensuing headaches, but a low limit should help.

I would agree with zero as the limit. Name squatting, like domain name squatting, is pretty evil.
 
 
This group alias issue is one of those bits that can get somewhat complicated.

If the aim of the no-more or limited aliases is to disable or discourage/curb squatting (malevolent or not for that matter), that can easily be defeated and the same net effect achieved by smartly creating & configuring groups, it would just be a bit more work; you can't (easily) stop/discourage someone knowledgeable from malevolently doing what that owner did, neither here nor on the net. 

You can however monitor them for recurring/suspect behavior.

I don't want to start a philosophical discussion on the ethics of group name (or domain) parking, there are valid points from both sides of the debate.  Plus after all, Mark implemented it here (and it has remained, so far), apparently it must have some type of value to him.  I don't know the origins, maybe it was just a convenience gifted to the paid groups due to an Enterprise request, I don't know; only Mark knows about the value of this feature to him and whether taking it away could present the potential impact of removing a convenience feature for prospective clients.  And if applied retroactively it could cause complications to existing Enterprise groups using it, so if that was to be avoided it may be yet another grandfathered thing now that needs tracking.

Cheers,
Christos

PS: One of my other selves, the green-eyed one, whispered to my ear "paid optional feature", but he's known to be a troublemaker, I don't know, maybe I should throw him out of the room.

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