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moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Mark,

To clarify, by "nothing to do with gmail" I meant that the bounce message is, or may be, as in my group's case, simply coming from a groups.io moderator attempting to get the member to unbounce by clicking on the link. The member's email (gmail) may be, as in the case of all of my gmail members, now working fine bt the bouncing status may be simply a remnant of yesterday's outage that just needs to be flipped.

I was unaware that Google still hasn't fixed this, but in the case of my group at least, members have unbounced and are now receiving emails. They all received a "you are bouncing" message this morning only because I sent it to them.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Hi All,

Like I said, it's an issue with Gmail, not us. Other email services are still reporting seeing this, so it appears that Google hasn't quite fixed things yet.

Mark


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

lloyd lehrer
 

Google itself was down yesterday twice. That was probably the issue.

lloyd lehrer, (310)951-9097

On Mon, Dec 14, 2020, 11:13 PM Shal Farley <shals2nd@...> wrote:
Dave,

 > Do I take it from your timings that there was a
 > second outage much later in the day?

It looks like that to me.

First thing in the morning Pacific (UTC-0800) I found that the copy of
Thunderbird I'd left running overnight was no longer authorized to
access my Gmail accounts. My receipt of messages from Groups.io via
those accounts was not interrupted at that time.

In the mid-afternoon my more active Gmail address went on Bouncing
status and I missed the receipt of several messages in both GMF and
Beta. I also missed the Bounce Probe (that I assume was attempted) and
only discovered my bouncing status because I visited the web site.

In GMF's Activity log the bouncing of Gmail accounts began around 2:45
pm Pacific and continued until about 3:41 pm.

The possible connection between the two events is that the bounce reason
was "The email account that you tried to reach does not exist". Not
exactly an authentication issue (inbound rather than outbound), but
still related to my Gmail account identity.

Shal







moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

John Pearce
 

I think it's too bad that moderators can not unbounce someone when you know it was temporary.  If you send a new bounce probe and it is received then we should be able to unbounce them.

John P


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Nimer Jaber
 

It certainly seems to be impacting primarily Gmail users. I run a list of nearly 1,400 members, and 259 were suddenly bouncing, almost all, if not all with Gmail addresses, and all within the last day or so, and I was one of those users suddenly bouncing. I am sure this had to do with the outage yesterday, as soon as Groups.io was unable to deliver messages, it put those email addresses in a bouncing state. So I would attribute this to the Gmail outage, but if I'm wrong please correct me.

Thanks.


On Tue, Dec 15, 2020 at 9:06 AM J_Catlady <j.olivia.catlady@...> wrote:
On Tue, Dec 15, 2020 at 08:59 AM, Tom Biggs GFCA wrote:
Still bouncing today.  I received a message less than 30 minutes ago that I was bouncing
That has nothing to do with gmail. AFAIK google/gmail is back up. That was a message from groups.io. You will not receive group messages until you yourself "unbounce" your account (set it to non-bouncing status), either via the link you were sent or by going to the site and unbouncing.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu



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moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

On Tue, Dec 15, 2020 at 09:01 AM, Joseph Lee wrote:
Based on a message from a moderator of a forum I manage: the bounce probe should include a link to unbounce yourself
That is the whole point of the message.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

On Tue, Dec 15, 2020 at 08:59 AM, Tom Biggs GFCA wrote:
Still bouncing today.  I received a message less than 30 minutes ago that I was bouncing
That has nothing to do with gmail. AFAIK google/gmail is back up. That was a message from groups.io. You will not receive group messages until you yourself "unbounce" your account (set it to non-bouncing status), either via the link you were sent or by going to the site and unbouncing.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Hi,

Based on a message from a moderator of a forum I manage: the bounce probe should include a link to unbounce yourself (to verify that you got the message). According to Groups.IO owner’s manual, owners can’t do that – they can only send direct messages and bounce probes to affect3ed members, among other actions.

Cheers,

Joseph

From: main@beta.groups.io <main@beta.groups.io> On Behalf Of Tom Biggs GFCA
Sent: Tuesday, December 15, 2020 8:59 AM
To: main@beta.groups.io
Subject: Re: [beta] Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Still bouncing today.  I received a message less than 30 minutes ago that I was bouncing, albeit a message from this group, so gmail does not seem to have corrected the situation.  Could this be bigger?  I also had to re-authorize a comcast e-mail account from my cell phone yesterday for no apparent reason.
--
Tom Biggs
GFCA


moderated Re: SORBS Spam has groups.io blacklisted again #misc

 

Hi All,

Following up on this, as the SORBS site is finally back up and I was able to figure out what happened. The listing was the result of 3 groups moving from Yahoo to us. Two of the groups sent invites to email addresses that turned out to be SORBs honeypot addresses. The third group did a direct add of an SORBs honeypot address. In all cases, the email addresses had been members of their Yahoo groups. I don't know if the addresses were bouncing at Yahoo or not.

I've requested that SORBs delist us. I've also ensured that we will not send email to these addresses (and others like them) again.

Thanks,
Mark


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Tom Biggs GFCA
 

Still bouncing today.  I received a message less than 30 minutes ago that I was bouncing, albeit a message from this group, so gmail does not seem to have corrected the situation.  Could this be bigger?  I also had to re-authorize a comcast e-mail account from my cell phone yesterday for no apparent reason.
--
Tom Biggs
GFCA


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Thanks, Shal.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

J,

Can someone please tell me the title of the bounce probe message, so I
can alert people what to look for?
Subject: Your Groups.io Account Is Bouncing
https://groups.io/g/GroupManagersForum/wiki/10614

That example was collected over a year and a half ago, so there may have been changes since. I didn't collect a fresh example because, for whatever reason, I didn't receive a bounce probe - I learned my account was in Bouncing status when I went to the web site.

Depending on how promptly the first Bounce Probe is sent, it may also bounce, which is what I believe happened to mine (it did not go into Spam, Trash, or other Gmail folders).

I would not be surprised if so many bounce probes are going out that
they're now being judged as spam and going into spam folders.
Seems possible. Fortunately (?) this incident affected Gmail users, and Gmail tends to be better about discerning spam versus ham than most.

Shal


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

p.s. The members are responding offlist that they can't find the bounce probes in any folder whatsoever, even though I resent them all a few minutes ago. But one member went to the site and saw the "unbounce" banner and fixed it. So I'll at least let the others know about that.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

I've sent and resent bounce probes to my bouncing members but nobody has responded (one of them did respond, but he was bouncing earlier in the day and perhaps was from the "first wave"). I'm now trying to contact people outside the system to tell the to look for the bounce probes. Can someone please tell me the title of the bounce probe message, so I can alert people what to look for? I can't test for this myself because you can only send bounce probes to bouncing members and I'm not bouncing. I would not be surprised if so many bounce probes are going out that they're now being judged as spam and going into spam folders.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

David Haun
 

The news this morning is reporting a "worldwide outage" yesterday of the internet.
Davíd


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Michael Chopra
 

Hi. I can also confirm that I was also bounced, however I got the email from Groups.io about the fact I was bouncing and resolved it.
Thanks.
From Michael.


From: main@beta.groups.io <main@beta.groups.io> on behalf of Shal Farley <shals2nd@...>
Sent: Tuesday, December 15, 2020 8:13:31 PM
To: main@beta.groups.io <main@beta.groups.io>
Subject: Re: [beta] Dozens of gmail members suddenly bouncing - what's going on? #misc
 
Dave,

 > Do I take it from your timings that there was a
 > second outage much later in the day?

It looks like that to me.

First thing in the morning Pacific (UTC-0800) I found that the copy of
Thunderbird I'd left running overnight was no longer authorized to
access my Gmail accounts. My receipt of messages from Groups.io via
those accounts was not interrupted at that time.

In the mid-afternoon my more active Gmail address went on Bouncing
status and I missed the receipt of several messages in both GMF and
Beta. I also missed the Bounce Probe (that I assume was attempted) and
only discovered my bouncing status because I visited the web site.

In GMF's Activity log the bouncing of Gmail accounts began around 2:45
pm Pacific and continued until about 3:41 pm.

The possible connection between the two events is that the bounce reason
was "The email account that you tried to reach does not exist". Not
exactly an authentication issue (inbound rather than outbound), but
still related to my Gmail account identity.

Shal







moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Dave,

Do I take it from your timings that there was a
second outage much later in the day?
It looks like that to me.

First thing in the morning Pacific (UTC-0800) I found that the copy of Thunderbird I'd left running overnight was no longer authorized to access my Gmail accounts. My receipt of messages from Groups.io via those accounts was not interrupted at that time.

In the mid-afternoon my more active Gmail address went on Bouncing status and I missed the receipt of several messages in both GMF and Beta. I also missed the Bounce Probe (that I assume was attempted) and only discovered my bouncing status because I visited the web site.

In GMF's Activity log the bouncing of Gmail accounts began around 2:45 pm Pacific and continued until about 3:41 pm.

The possible connection between the two events is that the bounce reason was "The email account that you tried to reach does not exist". Not exactly an authentication issue (inbound rather than outbound), but still related to my Gmail account identity.

Shal


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

Dave Sergeant
 

The widely reported outage at Google (an account authorisation issue)
happened late morning yesterday in the UK and was cleared within a
couple of hours or so. Do I take it from your timings that there was a
second outage much later in the day?

Some media over here were claiming they had been hacked, I suspect it
was far more innocent like loss of a few servers due to a power outage
or similar.

Dave

On 14 Dec 2020 at 17:19, Mark Fletcher wrote:

This issue started a couple hours ago and isn't limited to just us. Many
email services are reporting delivery issues to gmail.

http://davesergeant.com


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

Shal,

In my group the bounce probes are reaching people, but the people are not responding. So I agree with you that it would be good to do a blanket unbounce of any account that started bouncing during the timeframe in question.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Dozens of gmail members suddenly bouncing - what's going on? #misc

 

J

That’s assuming I remember the sequence of events correctly.
I believe you have - the new bouncers in GMF are Blue, not Red.

My concern is that, in my case at least, it seems the bounce probe that would have alerted me also bounced. And the time before a retry is (IIRC) three days. I'd lose an awful lot of messages in that time.

Shal

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