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moderated
Re: #suggestion Allow owners more control over the Direct-Add initial email
#suggestion
I just Direct Added a block of subscribers from our old system, and received several emails from distressed people saying, e.g.
"I have no idea what my password is and didn’t see this until the 120 minutes had passed. What can I do now to recover?" So to reiterate, would really be helpful to not force sending DA'd subscribers that message about logging in and passwords which expire in 120 minutes -- it is just not appropriate in some cases (like ours), and makes for a negative "first impression". Thanks.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
And the additional confirmation message adds another order of magnitude to the issue. It’s bad enough with just the pending questionnaire issues, but that seems like a necessary evil. The NC makes me want to tear my hair out. In the current case, these are known block neighbors who have provided their full names, street number, and phone numbers and I have to keep telling them “i apologize, but the system won’t let you in until you find and respond to the other email” bla bla. And resend it until they find it.
toggle quoted messageShow quoted text
On Mar 19, 2020, at 3:18 PM, Chris Jones via Groups.Io <chrisjones12@...> wrote:
-- J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
Chris Jones
On Thu, Mar 19, 2020 at 09:59 PM, J_Catlady wrote:
I think that in a restricted group, membership approval should be enough to confirm the member.I agree entirely with that... the only problem is that it is quite common to get no response to the Pending Subscription message; even a couple of reminders can fail to get a response. Chris
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
Exactly! I've complained about the text of the confirmation email many times before. It says to click to "complete your membership." In the case of a restricted group with a questionnaire, it does not complete the membership. But worse yet is that it tends to get lost into some sort of black hole, or spam, or whatever. People tend not to be able to even find it, which necessitates end runs around the system to try to contact them, explain the whole thing, etc. I think that in a restricted group, membership approval should be enough to confirm the member. Period.
On Thu, Mar 19, 2020 at 2:55 PM Michael Pavan <michaelpavan@...> wrote: The text of the Groups.io Confirmation message leads many applicants to believe they only need to respond to 1 email. --
J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
The text of the Groups.io Confirmation message leads many applicants to believe they only need to respond to 1 email.
| Hello, | | Thank you for your interest in Groups.io and the group GROUPNAME@groups.io. To complete your subscription, please reply to this email. | | If you did not request - or do not want - a subscription to this group, please accept our apologies and ignore this message. | | | Cheers, | The Groups.io Team On Mar 19, 2020, at 4:04 PM, J_Catlady <j.olivia.catlady@gmail.com> wrote:It would help if it were revised to say something like: Thank you for your interest in Groups.io and the group GROUPNAME@groups.io. 1) To confirm your Groups.io account, please reply to this email. (This only confirms you can and want to receive messages from Groups.io at this email address) 2) The group GROUPNAME@groups.io may also require you reply to an additional email to complete your subscription. If you did not request - or do not want - a subscription to this group, please accept our apologies and ignore this message. Better yet, if it is for a restricted group with an active Pending Member message, it could say: 2) The group GROUPNAME@groups.io may require you reply to an additional email "<Pending Member message Subject>"
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
Not saying anything is needed immediately. Nothing is needed immediately. But something is needed. We are just stressed to the max around here with the group being organized around the pandemic, medical services being offered by professionals in the group, the perceived need to get everybody on board, etc.
I'm not sure what you're talking about because confirmation doesn't apply only to restricted groups. Thanks. -- J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
On Thu, Mar 19, 2020 at 03:04 PM, J_Catlady wrote:
Now it's happening all over again and I'm repeating that I'm finding the situation unacceptable.Well, as you mentioned earlier, just send them an invitation and all is settled. No change needed immediately, so further thought could go into which, if any, should be made. Maybe add information to the pending notice that they may receive an invitation after responding, to cover those that don't handle the NC well. Since this only applies to restricted groups, folks do have the option of removing that setting. (After the recent spate of miscreants joining many groups for as yet unknown reasons, my groups will remain restricted for the foreseeable future. I still get suspect applications now and then, though not as many.) Duane
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
I am remembering the bad old days before I made my main group a premium group, and all the hassles we had with NC members. It's happening all over again - having to post huge warnings on the home page telling people they have to respond to TWO emails, trying to contact people outside the system to tell them to check their inbox and spam folders, etc etc etc. I remember that back then, before I had a premium group, I thought the situation was unacceptable. I got over it and forgot all about it after making my group premium, because we could confirm our own members. Now it's happening all over again and I'm repeating that I'm finding the situation unacceptable. Something, anything, needs to be done.
On Thu, Mar 19, 2020 at 11:25 AM Leeni <leeniluvsgroups@...> wrote:
--
J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Solving the overload issue (Selecting specific messages into two batches - Individual email vs. Full featured digest delivery)
#suggestion
Homayon Reinhardt Chaudhry
[Mod note: One way to solve this is to put everyone on digest and then for really important messages, send them out as special notices. I approved this message as a start to a discussion as to whether other means for more easily segmenting messages are needed and what those might look like.]
Dear all Our medical group (460 members) sees a vivid exchange of mails in German, French and Italian, so thanks to the groups.io team for that really great service! Unfortunately again and again members leave because they feel flooded by a part of those mails containing rather little information - while other msg's are very valuable - especially in the times of this global Covid-19- pandemic. But opening their mail box they get annoyed. Now you could say those members should choose themselves, if they want a full featured digest or individual email delivery, but try to explain that to some 460 mailing list dummies (European doctors with an average age of 55+). So are group is loosing many members, they feel flooded with useless mails. That shouldn't be. Possible solution: It would be great to be able not only to select members into different groups, but also incoming messages - eg. two classes 1. The messages which contain "important medical information" which should then be delivered instantly to all members and... 2. a second batch putting together all the "Hi there", "Thank you" and other casual personal content stuff, which then doesn't have to be deleted. Some members feel deleting their first post to the group as censorship and as a protest they would leave again. 3. As a consequence all that random stuff, selected by the moderation team, could be sent at the end of the day to the group in a full featured digest. It would be great, if you could look into a technical mailing list solution to this rather psychological, all too human problem. Probably any bigger mailing list will sooner or later run into that issue. Thx again for considering the problem and keep up the excellent work Homayon
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
Leeni
-------Original Message-------
From: J_Catlady
Date: 3/19/2020 12:29:33 PM
Subject: Re: [beta] Please allow non-premium groups to "confirm" new members #suggestion My preference as well but may not really be doable, since it would require the system to keep track of whether or not a member returned a questionnaire. I think, though, that the group approving a member should be good enough. (Anticipating Shal: some groups may just approve everyone, even possible spammers etc. But I think that scenario is unlikely. Anticipating Shal: it's not unlikely. Etc. etc. etc.) I think at this point it might be best to take the lesser of all evils, which would be to eliminate some of this "confirm your membership" stuff wherever possible. On Thu, Mar 19, 2020 at 10:24 AM Duane <txpigeon@...> wrote:
On Thu, Mar 19, 2020 at 11:51 AM, J_Catlady wrote: if the group requires a response to a questionnaire and receives a response, that should be sufficient to confirm the member. This would be my preference for a change to the system.Duane -- J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
My preference as well but may not really be doable, since it would require the system to keep track of whether or not a member returned a questionnaire. I think, though, that the group approving a member should be good enough. (Anticipating Shal: some groups may just approve everyone, even possible spammers etc. But I think that scenario is unlikely. Anticipating Shal: it's not unlikely. Etc. etc. etc.) I think at this point it might be best to take the lesser of all evils, which would be to eliminate some of this "confirm your membership" stuff wherever possible.
On Thu, Mar 19, 2020 at 10:24 AM Duane <txpigeon@...> wrote: On Thu, Mar 19, 2020 at 11:51 AM, J_Catlady wrote: --
J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
On Thu, Mar 19, 2020 at 11:51 AM, J_Catlady wrote:
if the group requires a response to a questionnaire and receives a response, that should be sufficient to confirm the member.This would be my preference for a change to the system. Duane
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moderated
Re: Please allow non-premium groups to "confirm" new members
#suggestion
In fact, maybe this has been discussed before but it seems that in a restricted basic group, if the group requires a response to a questionnaire and receives a response, that should be sufficient to confirm the member. Maybe the problem is that the system doesn't keep track of whether there's a questionnaire in any given group? But it seems like overkill and requiring too much of people to both confirm and return a questionnaire, via two separate emails. Once we approve someone, we know they're legitimate and having to go around in circles with the NC situation (resend it, ask people to check their spam folders, explain why they need to do it, and in some cases, even just trying to reach them) is just an enormous PITA when they've already basically told us their name, rank, and serial no.
On Thu, Mar 19, 2020 at 9:46 AM J_Catlady via Groups.Io <j.olivia.catlady=gmail.com@groups.io> wrote: Premium restricted groups have a "confirm" button for new members who have applied by email and have not found and clicked on the confirmation email. But basic groups do not. --
J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
NC members receiving group guidelines
#bug
My understanding is that NC members can't receive or send group messages until they are confirmed, even if their membership has been approved. Yet according to the logs, NC approved members are receiving the group guidelines. It is impossible to tell whether they are also receiving the welcome message, since the email delivery history shows only the last delivery. But if they are receiving either or both of these, it will lead them to think they're in the group when they're actually not. So if they are intentionally being sent the GG and/or welcome message, I think that should be changed. If they are unintentionally being sent these, then that's a bug.
-- J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Please allow non-premium groups to "confirm" new members
#suggestion
Premium restricted groups have a "confirm" button for new members who have applied by email and have not found and clicked on the confirmation email. But basic groups do not.
My block group, which is a basic group, is organizing for Covid-19 and is generating a lot of new members, some of whom have not confirmed and seem unable to. I realized this morning that we could do an end run around this issue by simply sending an invitation to anyone who has not confirmed. Therefore, basic groups de facto have the ability to confirm new subs via this workaround. I am requesting that basic groups be given that permission/ability explicitly, via a "confirm member" button, rather than having to do the workaround. We can do it anyway. Please just make it easier. Thanks. -- J Messages are the sole opinion of the author, especially the fishy ones.
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moderated
Re: "Send Message" button in member-edit dialog causes changes to be lost
#suggestion
On Thu, Mar 19, 2020 at 11:34 AM, Jim Avera wrote:
If a group Member is clicked and their settings changed (for example, changing their role to Moderator and checking/unchecking various options), then:The request is written up as a specific requirement but, in reality, this is a universal issue. A more general way to summarize this request is as follows: If I edit "xxx" and do not "Save" but do "something else", give me a prompt to query me if I want to leave before saving.... I do realize that it could be difficult to catch all of the "something else" possibilities, but it would be nice to try. -- Gerald
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moderated
Re: Extra Storage for Sale?
#suggestion
This is in response to the GMF thread topic Pricing Too High, Storage Too Low, for groups.io
I am a very small operator with a couple small free groups (33 and 15 members) and can't afford $20 ... at least not per month. I don't need a bunch of storage (26 MB on one and 47 MB on the other) but I hate to be a freeloader. Might I suggest another level - Friend - (call it anything you want, just a suggestion) 2 GB for $2/month. I'd sign up for it today. Bill
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moderated
File Search within Folder
#suggestion
Beth Weld
It would be extremely useful to be able to be able to limit a search in the files section to a specific folder. We have files segregated within topics and then within years, and when I do a search it brings back files from many folders.
Also - there is an uploaded date field that looks like it can be used to sort the results - but it doesn't sort in ascending or descending order by that date. Even this sort feature would help when searching in the files section. Thanks Beth
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moderated
Messages contain CC:group even with ReplyTo=sender and "Remove other options"
#bug
If "Reply to" in Group settings is set to "sender", and "Remove Other Reply Options" is checked,
messages still contain a CC: header pointing to the group post address. This permits users to reply to the group through email, but not on the web. This is almost certainly not what the owner intended. I'm guessing this is a #bug. Additional suggestion: Provide a way to omit the CC: header but still provide "reply to group" links at the bottom of the email (and on the web). That way, we can avoid spam from people who wrongly "reply to all" (as many are wont to do by habit), but still allow replying to the group when really necessary. As always, thanks for the great system.
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moderated
"Send Message" button in member-edit dialog causes changes to be lost
#suggestion
If a group Member is clicked and their settings changed (for example, changing their role to Moderator and checking/unchecking various options), then:
If the "Send Message" button at the bottom is clicked instead of "Save", the changes are lost. Possible solutions: Change the "Send Message" button to "Save Changes and Send Message" (would be very useful!) Prompt the user to Save or Discard first, if "Send Message" is clicked Disable all buttons other than "Save" and "Discard" as soon as any setting is changed If "Send Message" is clicked, return to the member-edit dialog afterwards (with the state as it was)
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