Date   

moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

 

On Sun, Oct 11, 2020 at 09:07 PM, Ed Moser wrote:
 
Why can't this be done not just when someone edits a message, but also when they what to reject the message
That's what I've suggested. You can do that with a pending member (you hit the "claim" button). The suggestion is that there should be a similar feature for pending messages. There would still be an issue with moderator actions via email. But it seems that there should be some finagling possible to accomplish the claiming via email as well.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Why doesn't Hard bounce go away when a bounce probe is successful? #misc

Bob Bellizzi
 

I have a couple of recent Hard Bouncing members at Bellsouth (yeah, I know it's Yahoo hosting) and when I sent a bounce probe and it's successful it doesn't turn off the Red B.  Shouldn't it?

--

Bob Bellizzi


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

Ed Moser
 

Bruce
 
I have seen the claim notice, that implies that there is some kind of field on the message that has been turned on to mark the claim.  
 
Why can't this be done not just when someone edits a message, but also when they what to reject the message? 
 
Ed Moser


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

 

On Sun, Oct 11, 2020 at 06:20 PM, Bruce Bowman wrote:
Pretty sure here that claiming a message will at least keep someone else from approving it via email. You can only "jump the claim" via the web interface.
Weird. I wonder why that should be. I hope it's well-documented. Even better if it could be made consistent. ;)
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

Bruce Bowman
 

On Sun, Oct 11, 2020 at 05:09 PM, J_Catlady wrote:
If you start to edit a pending message, it will show up in the pending message list as "claimed" by you. That doesn't prevent other moderators from acting on it, but does give them a heads up.
Pretty sure here that claiming a message will at least keep someone else from approving it via email. You can only "jump the claim" via the web interface.

Not sure if this helps the OP, but wanted to throw that out there.

Regards,
Bruce


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

 

Some groups designate a single moderator to be in charge at any given time.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

Duane
 

On Sun, Oct 11, 2020 at 01:59 PM, Ed Moser wrote:
We get notification that a message is waiting approval.
 
I go to the message and select Reject.  While I am composing my rejection notice another Owner can approve the message.
There's no way to resolve this, especially If one owner is using email and another is going online.  I don't know of any way to control that outcome. As J said, for online, to claim you could hit edit, then immediately cancel so no changes are made, then create a rejection message.  Many groups that have multiple owner/mods will designate one to handle things, sometimes per 'shift', sometimes per day/week/month.  It can delay some approvals, but prevents the situation you have.

Duane


moderated Re: Message Cam Be Approved While Another Owner is Rejecting #bug

 

You can "claim" a message, but at this point, that can only be done indirectly, by starting to edit it. If you start to edit a pending message, it will show up in the pending message list as "claimed" by you. That doesn't prevent other moderators from acting on it, but does give them a heads up.

Unfortunately, you can't "claim" a message directly, like you can a pending member. Expanding that to pending messages seems like a good idea.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Message Cam Be Approved While Another Owner is Rejecting #bug

Ed Moser
 

I have had this happen several times.
 
All our members are Moderated.  We have multiple Owners in our group.
 
We get notification that a message is waiting approval.
 
I go to the message and select Reject.  While I am composing my rejection notice another Owner can approve the message.
 
Upon completing my reason for rejecting the message I click on Reject and get the following message:
 
"The pending message has already been approved or rejected."
 
Thank you for your assistance.
 
Ed Moser
 


moderated Re: Site updates #changelog

Andy Wedge
 

On Sat, Oct 10, 2020 at 05:02 AM, Mark Fletcher wrote:
SYSADMIN: More work to bring up the second email server; working to get Microsoft to stop rate-limiting it.
That may explain why I'm getting notifications to approve pending messages and memberships hours after I've already seen and done them via the web.  My last membership approval was done at 22:05 on Friday night and the email notification saying it had been requested arrived at 14:06 on Saturday (all times BST).

Andy


moderated incorrect bounces #bug

Phil Karn
 

I've had my email feeds cut off several times recently because groups.io incorrectly concluded that my email was bouncing. My domain name (ka9q.net) has MX records pointing at gmail's mail servers along with an A (IPv4) address record pointing at my web server. What's happening is that groups.io occasionally fails to resolve the MX records and attempts to deliver email to the SMTP server on my web hosting site, which isn't set up to handle it.

This wouldn't be so bad if there was an easy way to have groups.io resend all pending emails when I tell it to "unbounce" me.

I suppose one possible workaround is to just delete the A record for ka9q.net since the proper name of my website is www.ka9q.net.

Phil


moderated Re: Past Members on Mobile are Garbled #bug

 

Hi, Thanks for the fast fix. Unfortunately it is not fully fixed. One more small mod and it is done.
Thank you, Raphael

The quick fix: (Ok for Landscape but not Portrait)
The fix of the bug solved the problem when viewed on mobile phone screen in "landscape mode", The fix was achieved by simply removing subscribers name and the "Date left" thus making more room in the line. I'm ok with that. It seems an obscure corner of groups.IO anyway.
Clicking the link "History" gives a complete story and dates.

The full fix: (outstanding)
When viewed on a mobile screen in PORTRAIT mode the link "History" still obscures the email address. You have the problem that again you run out of real estate on the screen display.

Suggested fix: (Portrait & Landscape mode on mobile phone display)
Turn the "Reason" column in to an active link. (ie. The link that goes to "History").
Keep the Reason words themselves.
Remove the word "History" thus generating real estate on the display.

Conclusion:
The suggested fix produces a consistent (same) result whether viewed in Landscape or Portrait mode. Functionality is transferred to the more full "History" link where all activity is shown already. (ie User Name, email, activity , reason, date)

As always. Thanks for looking. Raphael


moderated Site updates #changelog

 

Changes to the site this week:

  • SYSADMIN: More work to bring up the second email server; working to get Microsoft to stop rate-limiting it.
  • DOCS: Updates to the Owners Manual from Nina.
  • INTERNAL: Switched the internal dashboards/admin system to a different domain to fix cookie issues I was having.
  • INTERNAL: More work on converting templates to quicktemplate.
  • BUGFIX: Fixed formatting of the Past Members page when viewing on mobile.
  • INTERNAL: Better integration with statuspage.io, the hosts of status.groups.io, to make it easier to report/update incidents as they are happening. Also, linked to the @groupsio twitter account.
  • CHANGE: When rejecting a pending message, include the original message in the rejection notice, not the edited version if it exists.
  • NEW: Added infinite scrolling to the message search results page.
  • BUGFIX: Repeating events that end on a specific date sometimes would end one before that date, due to an off-by-one error.
  • CHANGE: On submitting a donation, we now disable the donate button while the donation is being processed to prevent an error on a double submit.
  • BUGFIX: Merging in the search results page was broken.

Take care everyone.

Mark


moderated Re: Downgrading to monthly billing overcharges #bug

Duane
 

On Fri, Oct 9, 2020 at 04:39 PM, J_Catlady wrote:
Mark said if you’re legacy and you switch from monthly to yearly, you keep the legacy pricing.
BUT, if later switch back to monthly, you lose it (as things are now.)

Duane


moderated Re: Downgrading to monthly billing overcharges #bug

 

Bruce, 
Mark said if you’re legacy and you switch from monthly to yearly, you keep the legacy pricing.


On Oct 9, 2020, at 2:01 PM, Bruce Bowman <bruce.bowman@...> wrote:

On Fri, Oct 9, 2020 at 12:08 PM, Mark Fletcher wrote:
You would not start to be charged monthly until your year was up, April 24, 2021. When you switched to monthly, you should have seen a confirmation dialog that said "Switch to monthly billing at $20/month? You will be billed on 4/24/21."
There was no such confirmation dialog (that I noticed).

When you then switched to yearly billing, you should have seen a confirmation dialog that said "Switch to yearly billing at $220/year? You will be billed immediately."
Again, no. Is this done as a popup? I have a popup blocker on my browser.

For legacy premium groups, if you switch from monthly to yearly billing, you keep the legacy pricing. If you switch from yearly to monthly, it goes to the $20/month pricing. If you downgrade to free and then upgrade later, you will be at the new pricing. I believe this is consistent with how other services work (you could make the argument that switching from monthly to yearly should trigger the new pricing for consistency as well, I suppose).
A lot of groups signed up for a year of Premium in order to get transferred. Those agreements are expiring now (Oct 22), and this is a new twist that some didn't see coming.

The inquiry made in GMF was whether a legacy group could switch to monthly at $10/month. The one posing the question wanted to keep his Premium features without having quickly do some fundraising (or front the money and get reimbursed). 

A related [and perhaps rhetorical] question:  If J was to change her plan to Premium Yearly (she's currently on month-to-month), would her payment be $220? To be honest, I see little reason why a group on legacy Premium shouldn't be able to freely switch between monthly and annual billing without penalty...as long as they never drop down to Basic.

I have refunded your $220 charge and rolled back your next invoice date to April 24, 2021. The refund will appear on your statement in 5-10 days. In addition, I have reverted your annual price to $110.
Thanks Mark...I was confident that you would treat me right.

Regards,
Bruce

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Downgrading to monthly billing overcharges #bug

Bruce Bowman
 

On Fri, Oct 9, 2020 at 12:08 PM, Mark Fletcher wrote:
You would not start to be charged monthly until your year was up, April 24, 2021. When you switched to monthly, you should have seen a confirmation dialog that said "Switch to monthly billing at $20/month? You will be billed on 4/24/21."
There was no such confirmation dialog (that I noticed).

When you then switched to yearly billing, you should have seen a confirmation dialog that said "Switch to yearly billing at $220/year? You will be billed immediately."
Again, no. Is this done as a popup? I have a popup blocker on my browser.

For legacy premium groups, if you switch from monthly to yearly billing, you keep the legacy pricing. If you switch from yearly to monthly, it goes to the $20/month pricing. If you downgrade to free and then upgrade later, you will be at the new pricing. I believe this is consistent with how other services work (you could make the argument that switching from monthly to yearly should trigger the new pricing for consistency as well, I suppose).
A lot of groups signed up for a year of Premium in order to get transferred. Those agreements are expiring now (Oct 22), and this is a new twist that some didn't see coming.

The inquiry made in GMF was whether a legacy group could switch to monthly at $10/month. The one posing the question wanted to keep his Premium features without having quickly do some fundraising (or front the money and get reimbursed). 

A related [and perhaps rhetorical] question:  If J was to change her plan to Premium Yearly (she's currently on month-to-month), would her payment be $220? To be honest, I see little reason why a group on legacy Premium shouldn't be able to freely switch between monthly and annual billing without penalty...as long as they never drop down to Basic.

I have refunded your $220 charge and rolled back your next invoice date to April 24, 2021. The refund will appear on your statement in 5-10 days. In addition, I have reverted your annual price to $110.
Thanks Mark...I was confident that you would treat me right.

Regards,
Bruce


moderated Re: Downgrading to monthly billing overcharges #bug

 

Hi Bruce,

On Thu, Oct 8, 2020 at 5:18 PM Bruce Bowman <bruce.bowman@...> wrote:
In response to an inquiry in GMF, I downgraded my plan from Premium yearly (legacy $110) to Premium monthly for our group ias-indy. I did this on the premise that the downgrade would not actually occur until my paid-up plan period was completed.


You would not start to be charged monthly until your year was up, April 24, 2021. When you switched to monthly, you should have seen a confirmation dialog that said "Switch to monthly billing at $20/month? You will be billed on 4/24/21."

 
Imagine my surprise when not only did the downgrade happen immediately, when I switched back I was immediately charged another $220!

When you then switched to yearly billing, you should have seen a confirmation dialog that said "Switch to yearly billing at $220/year? You will be billed immediately." You were then billed for a year immediately, at $220, and your next billing date was incremented from April 24, 2021 to April 24, 2022.

For legacy premium groups, if you switch from monthly to yearly billing, you keep the legacy pricing. If you switch from yearly to monthly, it goes to the $20/month pricing. If you downgrade to free and then upgrade later, you will be at the new pricing. I believe this is consistent with how other services work (you could make the argument that switching from monthly to yearly should trigger the new pricing for consistency as well, I suppose).

I have refunded your $220 charge and rolled back your next invoice date to April 24, 2021. The refund will appear on your statement in 5-10 days. In addition, I have reverted your annual price to $110.

Please let me know if there's anything I can do to make things more clear. I'm certainly not trying to fool anyone.

Thanks,
Mark


moderated Re: Downgrading to monthly billing overcharges #bug

Bruce Bowman
 

On Thu, Oct 8, 2020 at 08:37 PM, J_Catlady wrote:
Question unrelated to your issue: how is yearly to monthly payment a downgrade?
I called it that only for lack of a better term. 

I have been paying monthly (legacy $10) since forever and (mostly out of laziness) have never switched to yearly.
I thought the "downgrade" would temporarily take me to what you have -- $10/month -- but it didn't. That was exactly the basis for the GMF inquiry that I was investigating.

I was never aware there was any difference in features. Is there, since you’re calling it a downgrade?
Not that I noticed, but I frankly got a little alarmed, and didn't remain there long enough to really check it out.

Regards,
Bruce


moderated Re: Downgrading to monthly billing overcharges #bug

 

Question unrelated to your issue: how is yearly to monthly payment a downgrade? I have been paying monthly (legacy $10) since forever and (mostly out of laziness) have never switched to yearly. I waa never aware there was any difference in features. Is there, since you’re calling it a downgrade?


On Oct 8, 2020, at 5:18 PM, Bruce Bowman <bruce.bowman@...> wrote:

In response to an inquiry in GMF, I downgraded my plan from Premium yearly (legacy $110) to Premium monthly for our group ias-indy. I did this on the premise that the downgrade would not actually occur until my paid-up plan period was completed.

Imagine my surprise when not only did the downgrade happen immediately, when I switched back I was immediately charged another $220!

Please refund my $220 and reinstate me into the Premium yearly legacy plan to expire April 24, 2021.

Thanks,
Bruce

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Downgrading to monthly billing overcharges #bug

Bruce Bowman
 

In response to an inquiry in GMF, I downgraded my plan from Premium yearly (legacy $110) to Premium monthly for our group ias-indy. I did this on the premise that the downgrade would not actually occur until my paid-up plan period was completed.

Imagine my surprise when not only did the downgrade happen immediately, when I switched back I was immediately charged another $220!

Please refund my $220 and reinstate me into the Premium yearly legacy plan to expire April 24, 2021.

Thanks,
Bruce

3461 - 3480 of 29674