Date   

locked Re: suggestion about (replies to) digests

Judy F.
 

Mark, I just learned something new I think.  With Groups.io, you can’t reply to a digest, did I understand you comment below correctly?  I sure hope so because in Yahoo Groups, sometimes members forget and read a message in a digest, and hit reply (not at the bottom of the message, but from the email program and the entire digest appears in their reply.  This is great if Groups.io won’t let that happen. 

 

If I’m wrong, maybe you can consider making it happen.

 

Thanks,

 

Judy F.

SW Florida - USA

 

From: Mark Fletcher [mailto:markf@corp.groups.io]
Sent: Thursday, February 12, 2015 7:11 PM
To: beta@groups.io
Subject: Re: [beta] suggestion about (replies to) digests

 

On Thu, Feb 12, 2015 at 2:47 AM, ro-esp <ro-esp@...> wrote:

In several groups I've seen a notification "please use a subjectline
that's clearer than 're: digest so and so'" - and then people STILL
use those subjectlines (and sometimes send along the entire digest..)

I don't know if it would be too fancy (too much programming), but how
about automatically rejecting and sending back any message that has a
subjectline
" re: [groupname] digest # ...."

 

As you mention, the digests are sent from ignore@groups.io, which is a blackhole. So a simple reply to a digest won't get sent to the group. Are you seeing people send messages with that subject line?

 

Thanks,

Mark


locked Re: suggestion about (replies to) digests

 

On Thu, Feb 12, 2015 at 2:47 AM, ro-esp <ro-esp@...> wrote:
In several groups I've seen a notification "please use a subjectline
that's clearer than 're: digest so and so'" - and then people STILL
use those subjectlines (and sometimes send along the entire digest..)

I don't know if it would be too fancy (too much programming), but how
about automatically rejecting and sending back any message that has a
subjectline
" re: [groupname] digest # ..."


As you mention, the digests are sent from ignore@groups.io, which is a blackhole. So a simple reply to a digest won't get sent to the group. Are you seeing people send messages with that subject line?

Thanks,
Mark


locked Instagram integration

Frances
 

Has anyone tried this yet? Can there be more than one person posting through the integration? Or do I need to create a specific Instagram account for my group if I want others to be able to post pictures to our group. Or if I enable it for my group, does that then move it into the Member Integrations area so that others can use it for their own accounts? Any limitation on the number of people using the integration?

I am not an Instagram user but I realize, especially with younger users, this would be popular.

Thanks.

Frances


locked Re: Changing member name

Judy F.
 

Thanks Mark, I understand now. 

 

Judy F.

SW Florida - USA

 

From: Mark Fletcher [mailto:markf@corp.groups.io]
Sent: Thursday, February 12, 2015 11:48 AM
To: beta@groups.io
Subject: Re: [beta] Changing member name

 

On Wed, Feb 11, 2015 at 11:52 PM, J. Faulkner <jfaulkner44@...> wrote:

Oops, I guess I should have replied here.  Sorry.

 

No worries. Your question was why would moderators want to change someone's name? A common complaint is that a member doesn't have a name set at all and it can be difficult to remember who belongs to what email. Or some people want to associate additional information with a person, like a member's affiliation with a particular organization, for example.

 

Mark


locked Re: Changing member name

 

On Wed, Feb 11, 2015 at 11:52 PM, J. Faulkner <jfaulkner44@...> wrote:

Oops, I guess I should have replied here.  Sorry.

 

No worries. Your question was why would moderators want to change someone's name? A common complaint is that a member doesn't have a name set at all and it can be difficult to remember who belongs to what email. Or some people want to associate additional information with a person, like a member's affiliation with a particular organization, for example.

Mark


locked Re: Duplicates bug fix

Frances
 

Hi Mark

I just received my first emails from group members today.
I had sent an email using a hashtag (#travel).

Family trips? #travel

My brother sent a message with a different subject line (but related topic) and his post got two replies.
Message 101 Hello from Barbados

But in Thread View, it shows his message twice - once as he sent it and once with my original subject line with hashtag. Beside this second copy, it says 0 messages. And the date is 12/31/69.
If I click on the hash tagged copy of the message, it bumps me to the main Inbox. Not my group inbox. 
The other message works properly, bringing me to my group inbox.

That user (Mataped1a) is shown as having sent 2 messages in Thread View.
(by Mataped1a, 2 messages)
On the home screen, it shows him as having sent 1 message only. And there are no missing message numbers. So he didn’t sent the message twice.

Email - just received Mataped1a's message once (101) - with his own subject line, not my hashtagged one.

Frances






On Feb 11 15, at 5:23 PM, Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

Over the past few weeks I had gotten a couple reports about people receiving duplicate emails. I just fixed a small race condition in the email sending code, that in some specific instances, could have led to duplicate emails being sent. Please let me know if you see any additional duplicates.

Thanks,
Mark


locked suggestion about (replies to) digests

ro-esp
 

In several groups I've seen a notification "please use a subjectline
that's clearer than 're: digest so and so'" - and then people STILL
use those subjectlines (and sometimes send along the entire digest..)

I don't know if it would be too fancy (too much programming), but how
about automatically rejecting and sending back any message that has a
subjectline
" re: [groupname] digest # ..."

Since everybody has different digest-numbers such subjectlines would
be even more confusing than in yahoo/googlegroups.

(yes I know digests now have a "do not reply" adress)

groetjes, Ronaldo


locked Re: Changing member name

Linda
 

Hi Mark,
 
- If the member posts/replies through the web site, the email is sent using only a name the user has set (if they haven't set a name and you have for them, it is not used).
 
If I'm reading it right, I disagree with your last point.  I think the name we've put there should be used, unless they've made a change since we did it (at their request).
 
Thanks,
Linda
 
 


locked Re: Changing member name

Judy F.
 

Oops, I guess I should have replied here.  Sorry.

 

Judy F.

SW Florida - USA

 

From: Mark Fletcher [mailto:markf@corp.groups.io]
Sent: Thursday, February 12, 2015 12:29 AM
To: beta@groups.io
Subject: [beta] Changing member name

 

Hi All,

 

I appreciate all the discussion about moderators assisting members; I don't know what the right answer is yet in regards to changing email or adding aliases. But it seems like changing the member's name is fairly straightforward. Here's my proposal, let me know what you think:

 

(Assuming an owner or moderator with the permission to change a user's subscription options)

 

- Can set the member's full name to whatever you want

- That is not transferred to any other subscription the member may have, it's limited to just this one subscription

- If the member changes/sets their full name through their profile, it sets the name on the subscription, even if you've changed it

- If the member posts/replies through the web site, the email is sent using only a name the user has set (if they haven't set a name and you have for them, it is not used).

 

Thoughts?

 

Thanks,

Mark


locked Re: Allowing owner/moderator to assist member settings

Judy F.
 

Hi Mark, I see you’ve already made the name change option, but I guess I need to understand why we as owners/moderators would want/need to change a member’s name.  I definitely understand about email address, and the various other things that were discussed in the last couple of days, but I don’t remember the name being in those discussions. 

 

Thanks,

 

Judy F.

SW Florida - USA

 

From: Mark Fletcher [mailto:markf@corp.groups.io]
Sent: Tuesday, February 10, 2015 7:41 PM
To: beta@groups.io
Subject: Re: [beta] Allowing owner/moderator to assist member #member settings #security

 

On Tue, Feb 10, 2015 at 1:14 PM, J. Faulkner <jfaulkner44@...> wrote:

I like the idea also and it does push the security concerns.  We have some problems similar to what you mentioned and it is very frustrating when you provide step by step instructions on how to do things, sometime even with pictures and they still can't do it.

If something is set up like this, there definitely needs to be something put in place so the owner/moderators aren't liable for making changes.  I say this, because I have had members that forgot that they told me to do something and then get upset.  So I now have them send me an email and I keep them.

 

I understand the concerns and need for something like this. Right now you can set the subscription options (email delivery and message selection) for your members. But you can't set the person's name and you can't change their email address.

 

It wouldn't be difficult to add the ability to change the member's name just for that subscription (it wouldn't affect their subscriptions to any other group). Would that be useful? Would it be problematic?

 

I'm not sure how to handle changing someone's email address, as that's much more invasive. Thoughts?

 

Thanks,

Mark


locked Re: Allowing owner/moderator to assist member settings

 

On 2/11/2015 6:10 PM, J. Faulkner wrote:
I am an owner of a couple of groups and moderator of several with full access except deleting the group and the only thing I can do is change their mail delivery, i.e. Individual, Digest, etc. and unsubscribe.
Plus posting privs, moderate/not - that's about
all I know that I can do also.

dg


locked Re: Allowing owner/moderator to assist member settings

kr402
 

As a Ygroup moderator 
I'm able to:
ban, remove members

Profile: edit member;

change members
* role: member, moderator
* Message Delivery
* Posting Privileges
* Disallow file upload

change other moderators
* moderator privileges
in addition to
* role: moderator, member
* Message Delivery
* Posting Privileges

KR


locked Changing member name

 

Hi All,

I appreciate all the discussion about moderators assisting members; I don't know what the right answer is yet in regards to changing email or adding aliases. But it seems like changing the member's name is fairly straightforward. Here's my proposal, let me know what you think:

(Assuming an owner or moderator with the permission to change a user's subscription options)

- Can set the member's full name to whatever you want
- That is not transferred to any other subscription the member may have, it's limited to just this one subscription
- If the member changes/sets their full name through their profile, it sets the name on the subscription, even if you've changed it
- If the member posts/replies through the web site, the email is sent using only a name the user has set (if they haven't set a name and you have for them, it is not used).

Thoughts?

Thanks,
Mark


locked Re: Allowing owner/moderator to assist member settings

Judy F.
 

Ronaldo, I don't think this is true unless something has happened that I don't know about or there are other options that I did not know about.

I am an owner of a couple of groups and moderator of several with full access except deleting the group and the only thing I can do is change their mail delivery, i.e. Individual, Digest, etc. and unsubscribe. The other things I can do are owner/moderator type changes.

Judy F.
SW Florida - USA

-----Original Message-----
From: ro-esp [mailto:ro-esp@dds.nl]
Sent: Wednesday, February 11, 2015 4:09 PM
To: beta@groups.io
Subject: [beta] Re: Allowing owner/moderator to assist member #member settings #security

As far as I know, in yahoogroups a moderator can change any setting from any member. I don't recall any story of that being a problem.

This doesn't include adding a new email-adress, but I think giving iogroups moderators that option wouldn't lead to problems either.

groetjes, Ronaldo


locked Site updates #changelog

 

Changes to the site today:

  • Behind the scene improvements to the Yahoo Easy Group transfer process
  • Found and fixed a race condition in the email sending code that may have led to duplicate emails.
  • Fixed a bug with parsing poorly formed Reference: email headers.
  • Launched one click unsubscribe.

One click unsubscribe

Unsubscribe links in footers will now instantly unsubscribe you. At the same time, you'll get an email with a resume subscription link that's valid for 3 days. The resume link will not work if you've been banned or have subscribed again some other way. And we look for these unsubscribe links in emails and scrub them to prevent shenanigans.

Mark


locked Duplicates bug fix

 

Hi All,

Over the past few weeks I had gotten a couple reports about people receiving duplicate emails. I just fixed a small race condition in the email sending code, that in some specific instances, could have led to duplicate emails being sent. Please let me know if you see any additional duplicates.

Thanks,
Mark


locked Re: Allowing owner/moderator to assist member settings

ro-esp
 

As far as I know, in yahoogroups a moderator can change any setting from any member. I don't recall any story of that being a problem.

This doesn't include adding a new email-adress, but I think giving iogroups moderators that option wouldn't lead to problems either.

groetjes, Ronaldo


locked Re: Unsubscribe link (was More on new subscriptions)

 

On 2/10/2015 1:48 PM, J. Faulkner wrote:
This was explained because of the discussion about a member unsubscribing by mistake and being allowed to send the unsubscribed message saying they made a mistake and they would be reinstated.
Or worse, if someone else unsubscribes them.

My personal opinion is that such a link take the person to
the membership options for the group where "leave group"
is a clear option - and a secondary "are you sure" question
is asked.

I think most folks are used to being asked if they want to
do something permanent as a secondary level of security.
Primary is being asked to sign in to the group. The
checkmark or leave group option can default to "on" when
using that link.

Especially important for groups such as the ones Judy is
involved with.

dg


locked Re: Allowing owner/moderator to assist member settings

 

Shal -
I really appreciate your input on this. This isn't often needed, but when it is, it's the only way, short of going to where the member is, to help them. As you noted, it's the equivalent risk to remote access. And yet the industry still has a need for remote access, and for the same reason. Requiring that this be part of a paid subscription would also be one more protection. Otherwise, it's a similar situation to remote access, still requiring user permission first. And I am assuming there would be a separate trail of actions for access to user accounts. Just as with the IT industry, it appears to be a necessary evil in a few extreme situations.
Dano


locked Re: Allowing owner/moderator to assist member settings

 

Dano,

Perhaps this could go so far as to allow the owner to change message
delivery settings and add alternate email addresses.
...
I recognize this pushes some security concerns ...
Yeah, no kidding.

In Yahoo Groups the "Alternate Posting Address" was treated as an alias for the member's true address. In particular, without looking at the message header one couldn't tell that the alternate address had been used. I think under the hood it operated a lot like an email From address spoof. In the hands of an unscrupulous moderator that could be a nasty way to damage a member's reputation or convert the member into a sock-puppet.

If Groups.io were to implement something like this, or the ability to change a member's email address, I think it might be best thought of in the same ways as a Remote Assistance session: very useful, very dangerous.

I think member-initiated and time-limited are two good restrictions. My primary concern with that is the one expressed by Dano and Judy: how to make it simple enough for the member who needs it most to initiate it. Maybe there needs to be more than one way: an email way for members that can't find the group's pages and a web way for those who can't fathom an email command.

Direct add of members would allow us some way to reconnect him and
delete his old account, but we still need to be able to change things to
help him out.
That's the only way to change the address of an email-only member: Remove the old address and Add the new one. Which in Yahoo Groups ceased to be possible when they completely removed the Add Member feature. And isn't possible for free in Groups.io.

For members with web access that method is rude: it discards their subscription settings and destroys their identity as the owner of prior content (they would no longer be able to delete or edit the messages posted under the old address).

-- Shal