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locked Re: situation requiring band-aid while join flow is worked out

 

By the way, I am still receiving emails of all my posts in this account, for which I have the option unchecked. And I am not receiving them in the other account, which is the reverse. But this is the least of my problems right now LOL. 

I'm reading through Shal's plan and am accumulating comments. Mostly it looks very good. Hopefully I'll be able to get all my comments posted tonight, or if not tonight, then tomorrow morning.

On Wed, Jan 20, 2016 at 9:33 PM, J_catlady <j.olivia.catlady@...> wrote:
Thanks. I was looking for "send confirmation email" under "actions" after having clicked the box next to the member's name, not the page that results from clicking on the member's name itself. I made only a cursory pass through that, since it did not look promising from the top. My bad.;)



locked Re: situation requiring band-aid while join flow is worked out

 

Thanks. I was looking for "send confirmation email" under "actions" after having clicked the box next to the member's name, not the page that results from clicking on the member's name itself. I made only a cursory pass through that, since it did not look promising from the top. My bad.;)


locked Re: situation requiring band-aid while join flow is worked out

 

On Wed, Jan 20, 2016 at 9:10 PM, J_catlady <j.olivia.catlady@...> wrote:
I don't know whether this issue will ever occur with the redesign, but is it possible to add an action item called "send confirmation email" that a moderator could apply to a member marked NC?

Already exists. If you click on the member marked NC, in their subscription page is a button 'Send Confirmation Email'.

Back to your first email, I'm guessing the following scenario happened:

- your member was not registered with Groups.io, and applied to join your group either from the website or via the groupname+subscribe email address.
- this generated a confirmation email to them. their user state is NC at this point. 
- you got a notice saying you have a pending member. 
- for whatever reason, they did not reply to the confirmation email.

What you can do:
- you can approve their membership, but they're still not confirmed and so won't be able to participate in the group.
- you can send them another confirmation email, or if they log into the web site, they'll be presented with a banner telling them they need to confirm their account, along with a link to send another confirmation email.
- you can invite them. if they respond to the invitation, either by replying to it or clicking on the link in the email, that will confirm their account.
- you can upgrade your group and get the direct add feature, and then just add them directly which will also confirm their account.

Hope this explains things.

Mark


locked Re: situation requiring band-aid while join flow is worked out

 

I don't know whether this issue will ever occur with the redesign, but is it possible to add an action item called "send confirmation email" that a moderator could apply to a member marked NC?


locked situation requiring band-aid while join flow is worked out

 

Someone applied for membership yesterday and was approved. For some reason, however (which hopefully will be moot by the time the join flow is redesigned), she was marked NC. Today I emailed her and asked if she could find any email asking her to confirm, and if so, to do so; and if not, that she could either try to join again (big, big mistake, as it turned out), or she could use the invitation I was about to send her, which I did.

Cut to several hours later: I now see that she applied for membership again. However, I don't show her as a pending member. Everything is the same. The NC is still there. According to what Mark said this means she is not really in the group yet. How can we get her in at this point? How can I or she make the NC go away? 

I am getting into Shal's *dissertation* on the join flow tonight (LOL) but meanwhile, I don't want to lose this group member. Help appreciated.

Thanks! 

J


locked Re: Invite flow

 

To accept this invitation, either reply to this message without entering text (be sure to respond to the "confirm" email you will receive), or click on the following link. 

If you are not interested [bla bla … ignore]."

Notes:

(1) If they're going to receive an email requiring them to confirm, I think that should be brought to their conscious attention at this point or else they'll think they're done. I'm still drowning in NC members and am never sure what to tell them to do, because I'm not sure where in the process they failed to confirm.

(2) I would put the entire statement in a place where it's highly visible and noticeable.  

(3) I would avoid the language Shal suggests about "logging in" because I think that's confusing. You, Mark, said that in both cases a user is created without a password. It's true that the system logs the person in on a one-shot basis, but there's no need to emphasize the login. Later they will find that they CAN'T log in on their own, unless they create a password, etc.

(4) The comma is fine IMO.





locked Re: "edit profile, new photo" won't change photo, says it's changed #bug

 

Four hours later, I get home to find the photo has changed. I did nothing in between. Seems to have been a delay.

I was in Safari now but I might have been in Firefox before.

J


locked Re: Invite flow

 

Mark,

To accept the invitation, please reply to this email or click on the following link:
Given that clicking the link doesn't itself accept the invitation (and can't because of the auto-click problem), perhaps something more like:

To accept the invitation please reply to this email, or you may click on the following link to log on at Groups.io and accept the invitation there.

A bit clunky, but I think it parses clearly.

I moved the comma, a bit subtle but it sort-of promotes an email reply as being the more direct (and preferred) means.

-- Shal


locked Re: text re "join group," "apply for membership in this group," "subscribe to this group" - redux

 

Mark,

I'm working on revamping the join flow now. I'm going by Shal's
proposal, outlined in 3 messages starting at
I haven't had a moment to see if cases 2 and 3 can combine or simplify based on the new "log on by email" feature. It seems like they might. I'll try to get to that tonight.

Nobody responded to his messages. Do you have any feedback on his proposal?
I was hoping that everyone would find all my mistakes before you do... ;-)

-- Shal


locked Re: Invite flow

 

On Wed, Jan 20, 2016 at 04:23 pm, Mark Fletcher <markf@corp.groups.io> wrote:
To accept the invitation, please reply to this email or click on the
following link:

https://
{{.Domain}}/g/{{.Group.Name}}/invite/{{.Invite.Cookie}}/{{.Invite.ID}}

If you are not interested, or if {{.Invite.Email}} is not your email
address, please ignore this email.
How about adding something like, if you have questions before accepting this invitation, send them to {{.Group.Name}}+owner@groups.io ? (Or the email of whoever sent the invitation.)

JohnF


locked Re: text re "join group," "apply for membership in this group," "subscribe to this group" - redux

bxm <bxm@...>
 

On Wed, Jan 20, 2016 at 03:12 pm, Mark Fletcher <markf@corp.groups.io> wrote:
I'm working on revamping the join flow now. I'm going by Shal's proposal, outlined in 3 messages starting at 

Nobody responded to his messages. Do you have any feedback on his proposal?

Shal's proposal looks very well thought-out, as far as I can tell.

Now, to make things complicated again—and I am not quite sure, if a similar idea has already been discussed before or not—is there any possibility to integrate a(n optional) verification of the user's legitimization by asking for an group-universal enrolment-password, that should be entered when applying for membership in a restricted group? 

The idea would be to give the details (where to apply) of the group together with this enrolment-password to certain people only, e.g. in person, at an event or meeting. Only users who apply for membership and do enter this password correctly will be (automatically) accepted. 

This comes in handy where you don't know your future group-members, you might meet them for the first time and you don't have their e-mail-addresses yet. If not for this password, to verify each user's legitimization to join the group, one would have to collect (often horribly handwritten) e-mail-addresses at the event, type them in to send out invitations, which have to be accepted in return—complicated, time-consuming and prone to errors. (Or maybe I have missed a simpler way to achieve this?)

I hope I have made clear what this idea would be about–please ask, if I have failed to do so. Sorry for any typos, misspellings etc as I am not a native speaker of the English language.

ber-


locked Re: Invite flow

 

On Tue, Jan 19, 2016 at 3:01 PM, J_catlady <j.olivia.catlady@...> wrote:
Great. If I could get my grubby little hands into this, I would make it clear that simply hitting "reply" causes them to join the group, and that any actual response they send won't be received. Or something like that. Just in case someone sends a customized invitation with a message that a potential member is tempted to respond to...

I have been trying to figure out how to word such a notice. Here's the relevant template code for the invite email. Suggestions for how to word it?
----
To accept the invitation, please reply to this email or click on the following link:

https://{{.Domain}}/g/{{.Group.Name}}/invite/{{.Invite.Cookie}}/{{.Invite.ID}}

If you are not interested, or if {{.Invite.Email}} is not your email address, please ignore this email.
----

Thanks,
Mark 


locked Re: text re "join group," "apply for membership in this group," "subscribe to this group" - redux

 

I'll look at it when I get home, in a couple of hours. I would love to weigh in on this whole thing. Thanks for the opportunity!
J

Sent from my iPhone

On Jan 20, 2016, at 3:12 PM, Mark Fletcher <markf@corp.groups.io> wrote:

I'm working on revamping the join flow now. I'm going by Shal's proposal, outlined in 3 messages starting at 

Nobody responded to his messages. Do you have any feedback on his proposal?

Thanks,
Mark

On Wed, Jan 20, 2016 at 12:41 PM, J_catlady <j.olivia.catlady@...> wrote:
I agree. (Esp the 'busy little beaver ' part.;) I think if there are trip hazards at the front door, at least warn your guests about them until the construction work is over...

Sent from my iPhone

> On Jan 20, 2016, at 12:33 PM, Duane <txpigeon@...> wrote:
>
> I suspect some of this is because Mark has been a busy little beaver making a lot of changes lately and not everything has been propagated to all of the pages.  If it were me, I'd include the information needed in the email with the Home page link, at least for the time being.
>
> Duane
>
>
>
>
>





locked Re: text re "join group," "apply for membership in this group," "subscribe to this group" - redux

 

I'm working on revamping the join flow now. I'm going by Shal's proposal, outlined in 3 messages starting at 

Nobody responded to his messages. Do you have any feedback on his proposal?

Thanks,
Mark

On Wed, Jan 20, 2016 at 12:41 PM, J_catlady <j.olivia.catlady@...> wrote:
I agree. (Esp the 'busy little beaver ' part.;) I think if there are trip hazards at the front door, at least warn your guests about them until the construction work is over...

Sent from my iPhone

> On Jan 20, 2016, at 12:33 PM, Duane <txpigeon@...> wrote:
>
> I suspect some of this is because Mark has been a busy little beaver making a lot of changes lately and not everything has been propagated to all of the pages.  If it were me, I'd include the information needed in the email with the Home page link, at least for the time being.
>
> Duane
>
>
>
>
>





locked Re: "edit profile, new photo" won't change photo, says it's changed #bug

 

Hmm, I just checked it and it worked for me, using Chrome. What browser are you using? Does doing a complete refresh (hold down the shift key while hitting the refresh button) fix it?

Thanks,
Mark

On Wed, Jan 20, 2016 at 1:41 PM, J_catlady <j.olivia.catlady@...> wrote:
I've tried three times to change my photo in one of my profiles. Each time, I choose the photo, click on "upload photo," and get the message "your changes have been saved," but the original photo continues to appear. The third time I even tried additionally clicking on "update profile" at the bottom, but still no-go



locked Re: "message does not exist" and "could not be sent" #bug

 

On Wed, Jan 20, 2016 at 1:02 PM, J_catlady <j.olivia.catlady@...> wrote:

This may have to do with the recent change about taking you to a different screen after sending a message. For the past couple of messages I've replied to in a (relatively) new group, I've gotten (1) a message to the effect "that message does not exist, it could have been deleted" (the exact words are not in front of me) and then (2) a second message "could not be sent." Yet when I go into the message view, both messages exist (including the one I sent) and there is no gap in message numbers.


Oof. Sorry about that. Should be fixed.

Thanks,
Mark 


locked "edit profile, new photo" won't change photo, says it's changed #bug

 

I've tried three times to change my photo in one of my profiles. Each time, I choose the photo, click on "upload photo," and get the message "your changes have been saved," but the original photo continues to appear. The third time I even tried additionally clicking on "update profile" at the bottom, but still no-go


locked Re: "always want copies of my own messages" has flipped #bug

joseph hudson <jhud7789@...>
 

Hello, I'm still receiving copies of my own messages and that box has never been unchecked. So maybe it's just a bug per your account.
Joseph Hudson
Email
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Telephone
2543007667
Skype
joseph.hudson89 facebook
Twitter

FaceTime/iMessage

On Jan 20, 2016, at 3:14 PM, J_catlady <j.olivia.catlady@...> wrote:

I have two accounts, one for my cat-related activities and one for my neighborhood-related activities. In account #1 I have the setting for receiving copies of my own messages unchecked; yet recently, I started receiving copies of all my messages. In account #2 I have the setting checked (I want the copies), yet I am NOT receiving copies of my own messages. I think this accidentally got flipped recently.

J



locked "always want copies of my own messages" has flipped #bug

 

I have two accounts, one for my cat-related activities and one for my neighborhood-related activities. In account #1 I have the setting for receiving copies of my own messages unchecked; yet recently, I started receiving copies of all my messages. In account #2 I have the setting checked (I want the copies), yet I am NOT receiving copies of my own messages. I think this accidentally got flipped recently.

J


locked "message does not exist" and "could not be sent" #bug

 

This may have to do with the recent change about taking you to a different screen after sending a message. For the past couple of messages I've replied to in a (relatively) new group, I've gotten (1) a message to the effect "that message does not exist, it could have been deleted" (the exact words are not in front of me) and then (2) a second message "could not be sent." Yet when I go into the message view, both messages exist (including the one I sent) and there is no gap in message numbers.

J