Date   

locked member says not accepted

Ro
 

Ok so most people transferred ok.  One member has tried several times to log in.  It tells her she is not accepted in the group.  she is in the member list, using that email to try to login. I tried sending her an invite, but it says she is already a member.  So she IS accepted, but its telling her she is not.    ARGGG. 


Ro.


locked Re: invitations

 

Ro,

I am not able to customize the name or invitee email sections.
Where are you talking about?

On the Invite page the "[Name]" in the invitation is automatically customized to each invitee, taken from the information you put in the Emails section.

The Emails section is for you to enter the list of invitees.

I always try to remember to put a spare email address of my own in the list, so I receive a copy exactly as the invitees receive it. Or you can do a "dry run" by putting only your spare email address in the list.


-- Shal
https://groups.io/g/GroupManagersForum


locked Re: Group Name In Banner #suggestion

 

Mark Bielecki,

I guess I must have too many tabs opened because all I see on my tab is
a blue envelope, no group names
Heh, I thought I was bad. ;-) Try hovering over one then.

You also see the group name in the browser's address bar. But I'll agree that novice users won't reflexively look there, nor necessarily be able to "see" the group name there at a glance amid the rest of the URL.

Yahoo! Groups definitely currently outshines Groups.io in this respect;
I believe that every page on Yahoo! Groups has both the group's picture
banner and their group name in large type prominently displayed across
the top of the page, as IMHO it should be.
Yup. But you'll notice that people found that so intrusive that when you open a page the site automatically scrolls the page down to actual content. So you may see the cover image as a flash, but otherwise you have to scroll back up the page to see it.

On the other hand, Y!G use the left column for group navigation, with the group you're currently in highlit. That has the advantage that it doesn't scroll away as you move down the page. Groups.io's page design doesn't have any "docked" (non-scrolling) banners or side bars, but if it did that might be a good place for the group name.

-- Shal


locked Signature LInes

SashieGirl <cathiep@...>
 

Hello All;  Thanks for all the information I have cleaned while lurking the last couple of days.  We just moved our group over from Yahoo and our members are asking if there is a way to create an automatic signature line? I have searched for one, but not run across it. It's information like name, state, what machine they use, and for shop owners and distributors, their store information.  Some like to post their websites as well.  Thanks in advance. 

cathie p



locked Re: invitations

Ro
 

im the list owner


Ro
.




From: jhud7789@...
Subject: Re: [beta] invitations
Date: Sun, 17 Jan 2016 19:56:07 -0600
To: beta@groups.io

If you are a list moderator, this might be the case because your list owner has not given you those types of permissions.
Joseph Hudson
Email
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
Twitter

FaceTime/iMessage

On Jan 17, 2016, at 7:54 PM, Ro <recarlton@...> wrote:

  I am  not able to customize the name or invitee email sections.   Very annoying to not be able to customize the name.  


Ro


locked Re: invitations

joseph hudson <jhud7789@...>
 

If you are a list moderator, this might be the case because your list owner has not given you those types of permissions.
Joseph Hudson
Email
I device support
Telephone
2543007667
Skype
joseph.hudson89 facebook
Twitter

FaceTime/iMessage

On Jan 17, 2016, at 7:54 PM, Ro <recarlton@...> wrote:

  I am  not able to customize the name or invitee email sections.   Very annoying to not be able to customize the name.  


Ro


locked invitations

Ro
 

  I am  not able to customize the name or invitee email sections.   Very annoying to not be able to customize the name. 


Ro


locked Re: How to set where the reply goes to?

Duane
 

Those would only be for your email. They're predefined in the program and I don't believe there's a way to change them. When an email is From and To only one person, the buttons act the same. If it were sent with multiple To addresses, then Reply All would send your reply to all of them, as well as the From.

Duane


locked Re: Wish List item--Daily Digest

Duane
 

I think that would require html digests which are on Mark's list of things to do/add. https://trello.com/c/8sm7FsYj/119-html-digests

Duane


locked Re: Group Name In Banner #suggestion

 

Hi Shal,

On Sun, Jan 17, 2016 at 03:59 pm, Shal Farley wrote:

"The group name is also on the tab itself. Perhaps shortened a bit if you have very many tabs open (as I often do)."

I guess I must have too many tabs opened because all I see on my tab is a blue envelope, no group names

"I could see putting the group name in somewhat larger font than the rest of that line. Or maybe bold. I realize that it takes some time for a new user to "get their bearings", but that location for the group name is actually fairly prominent once you've seen it: it is in the upper left corner bordered by the dark logo bar across the top, and the list of page links down the left."


I'm clearly newer to Groups.io than you are, but my guess is that many if not most users, especially our group members, are not going to notice such a small group name in that location.  Usability may be fine for the expert user, not so good for the non-expert user, which a vast majority of Groups.io users will likely be described as even over a period of time.  I think a much more obvious size, color, and location of the group's name makes lots of sense;  the way it is now the group's name is so small, light colored, and poorly located that pretty much every Groups.io page looks like every other Groups.io page.  I like my users to know they're on my group's site when they're on my group's site.  Yahoo! Groups definitely currently outshines Groups.io in this respect;  I believe that every page on Yahoo! Groups has both the group's picture banner and their group name in large type prominently displayed across the top of the page, as IMHO it should be. 

Best,

Mark Bielecki




 

 


locked Re: Why I truly appreciate Groups.io

 

The last straw for me was in my penultimate message to the Yahoo group. I spent considerable effort composing a clear, upbeat message that explained the move to Groups.io, working on it over several drafts to make sure everything was covered and clear.Then I checked "special notice," hit "Send," and waited. 

Bingo, up came the Yahoo "special of the day": A message in red -"Unable to send message." No explanation, of course. LOL. I laugh now, but at the time I actually thought to myself, "Well, this is it. I waited one day too long."

Just for the heck of it, I waited a few more minutes, hit "Send" again, and that time it went through. I decided not to wait any longer.

J



locked How to set where the reply goes to?

ro-esp
 

My ISP switched to a new format ("roundcube") recently, and I found that I now have two reply buttons - one called reply ,the other for "reply to list or all". That makes sense.

However, clicking either results to a message to the group. Can I set the group so that reply goes to the author and the other to the group? I can't seem to find the setting yet...


groetjes, Ronaldo


locked Re: Why I truly appreciate Groups.io

Ella Yu <ellaxyu@...>
 

That's great news.

----- Original Message -----
From: "Feathered Leader" <featheredleader@att.net
To: beta@groups.io
Date sent: Sun, 17 Jan 2016 16:02:53 -0800
Subject: [beta] Why I truly appreciate Groups.io

Recently, I've had to interact with my Yahoo Groups more than I have in some time.

That was to be able to change things around to bring them here, or at least parts of them here, in some cases.

I was starkly reminded as to why I started the Yahoo Crusade, and that reminder made me truly appreciate Groups.io.

Here is what happened:

I had to go into the member list of one group and check their status, and in some cases, change it. In Yahoo now, if you go into the member list and adjust one person's status, when you are done, it flips back to where it started (top or bottom alpha depending on sort), and you have to go back to check your edit, it flips again and then you do the next person...wash...rinse...repeat

Good thing I didn't have to do this in my 600+ member group. Sheesh!

I also went to get some files. Sometimes they loaded fast. Sometimes they loaded slow, (file size not the issue), and sometimes they loaded and loaded and loaded, and I had to start over. FUN!

During this process, I had some moderated messages come in (notified me in mail). So I went to the management tab, and tried to un-moderate the messages. First, they wouldn't show up. So you hit reload over and over... poof, they show up. Then, I cleared them to go through.

Then I waited. One message appeared on the group, the other did not. I looked in my mail, had one message received and one not. More reloading, brought the second message to view, but the second message did not come through to my mail. It wasn't until the next day, that the second one arrived in mail.

Between all that, and being told "You don't have permission to do this" despite being the OWNER of the group, I was ready to chew my feathers!

So absolutely, no doubt, I appreciate groups.io immensely. It's nice to be able to go to a working interface, do moderation tasks, and read messages without problems. If I could leave Yahoo groups entirely, I probably would, but it wouldn't be appropriate to bring my Yahoo Crusade group over here....so we stick it out there until we see what the future brings for Yahoo.

But the future over here isn't so bright that I have to wear shades! ;)**

THANK YOU MARK!!!!!!!!!!

Nightowl >8#

**Yahoo's interface under NEO is so glaringly bright that I can't hardly stand to look at it very long, it hurts my eyes and upsets my vision.


locked Why I truly appreciate Groups.io

Nightowl >8#
 

Recently, I've had to interact with my Yahoo Groups more than I have in some time.

That was to be able to change things around to bring them here, or at least parts of them here, in some cases.

I was starkly reminded as to why I started the Yahoo Crusade, and that reminder made me truly appreciate Groups.io.

Here is what happened:

I had to go into the member list of one group and check their status, and in some cases, change it. In Yahoo now, if you go into the member list and adjust one person's status, when you are done, it flips back to where it started (top or bottom alpha depending on sort), and you have to go back to check your edit, it flips again and then you do the next person...wash...rinse...repeat

Good thing I didn't have to do this in my 600+ member group. Sheesh!

I also went to get some files. Sometimes they loaded fast. Sometimes they loaded slow, (file size not the issue), and sometimes they loaded and loaded and loaded, and I had to start over. FUN!

During this process, I had some moderated messages come in (notified me in mail). So I went to the management tab, and tried to un-moderate the messages. First, they wouldn't show up. So you hit reload over and over... poof, they show up. Then, I cleared them to go through.

Then I waited. One message appeared on the group, the other did not. I looked in my mail, had one message received and one not. More reloading, brought the second message to view, but the second message did not come through to my mail. It wasn't until the next day, that the second one arrived in mail.

Between all that, and being told "You don't have permission to do this" despite being the OWNER of the group, I was ready to chew my feathers!

So absolutely, no doubt, I appreciate groups.io immensely. It's nice to be able to go to a working interface, do moderation tasks, and read messages without problems. If I could leave Yahoo groups entirely, I probably would, but it wouldn't be appropriate to bring my Yahoo Crusade group over here...so we stick it out there until we see what the future brings for Yahoo.

But the future over here isn't so bright that I have to wear shades! ;)**

THANK YOU MARK!!!!!!!!!!

Nightowl >8#

**Yahoo's interface under NEO is so glaringly bright that I can't hardly stand to look at it very long, it hurts my eyes and upsets my vision.


locked Re: Group Name In Banner #suggestion

 

Mark B.,

Quickly figuring out which tab goes to which group could be made much
easier and would be much simpler if the group's name appeared in larger
type on the dark gray / black banner that goes across the top of the
page ...
The group name is also on the tab itself. Perhaps shortened a bit if you have very many tabs open (as I often do).

Right now as I type this post the name of the group that the tab is
opened to is in small blue type on a nearly white banner and is followed
by a slash and then the word Post in dark gray. If one was new to
Groups.io it would be somewhat difficult to find; certainly the group's
name is deserving of a little more focus on the group's pages?
I could see putting the group name in somewhat larger font than the rest of that line. Or maybe bold. I realize that it takes some time for a new user to "get their bearings", but that location for the group name is actually fairly prominent once you've seen it: it is in the upper left corner bordered by the dark logo bar across the top, and the list of page links down the left.

I guess what I'm saying is that I like the layout as it is, and wouldn't want to have something too intrusive there.

-- Shal


locked Re: ANOTHER DISASTER - a member reset another member's password

vickie <vickie_00@...>
 

 J>>>> sometimes the system doesn't recognize one case from the other.
Are you talking about .IO system? 
If yes, then this is something Mark has to resolve.
 

Vickie

 










From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:46 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It does not "suffice" for people who already have one. That's why I'm saying "create new password" seems to cover both cases. It needs to cover both cases, because it seems that sometimes the system doesn't recognize one case from the other.

On Sun, Jan 17, 2016 at 3:44 PM, vickie via Groups.io <vickie_00@...> wrote:
Create password would suffice for members who do not have a password yet.
 

Vickie

 










From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:42 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's just that it's confusing when members are asked to "reset" their password when they don't have one in the first place. That is why I am suggesting different terminology. Of course I'm not suggesting they not be allowed to reset.

On Sun, Jan 17, 2016 at 3:38 PM, vickie via Groups.io <vickie_00@...> wrote:
I think reset password would give them the means to have another password to use.
 and going through the trouble to reset the password will teach them a lesson to save it  so they don't have the same problem again
I speak from experience.. lol


Vickie

 









From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:32 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

The reason I'm suggesting the change in language is that in some cases, the system asks people to reset their password (or click on "forgot password" and give them the chance to reset) when they actually have no password yet in the first place. Using the ambiguous "create new password" would seem to avoid the confusion, since it applies in either case.

On Sun, Jan 17, 2016 at 3:30 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>>It's really the same place.

Ok, got it.. :)

When you " create a password" you have created
When you "reset"   your requesting a new password..   to be more specific, "Reset your password"
 

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:24 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.

On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.

2 areas to reset password?
In my opinion there should be only one area to reset a password. 
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly  a drop down (help ) window can be added  next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.

 In fact maybe Drop down help windows  is what is needed for members   before  they join a group and in groups on tools they
are permitted to use. 
Would save moderators a lot of explaining and save Mark a lot of administrative  instructions  to  mods and the members directly. 


Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J




















locked Re: ANOTHER DISASTER - a member reset another member's password

 

It does not "suffice" for people who already have one. That's why I'm saying "create new password" seems to cover both cases. It needs to cover both cases, because it seems that sometimes the system doesn't recognize one case from the other.

On Sun, Jan 17, 2016 at 3:44 PM, vickie via Groups.io <vickie_00@...> wrote:
Create password would suffice for members who do not have a password yet.
 

Vickie

 










From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:42 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's just that it's confusing when members are asked to "reset" their password when they don't have one in the first place. That is why I am suggesting different terminology. Of course I'm not suggesting they not be allowed to reset.

On Sun, Jan 17, 2016 at 3:38 PM, vickie via Groups.io <vickie_00@...> wrote:
I think reset password would give them the means to have another password to use.
 and going through the trouble to reset the password will teach them a lesson to save it  so they don't have the same problem again
I speak from experience.. lol


Vickie

 









From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:32 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

The reason I'm suggesting the change in language is that in some cases, the system asks people to reset their password (or click on "forgot password" and give them the chance to reset) when they actually have no password yet in the first place. Using the ambiguous "create new password" would seem to avoid the confusion, since it applies in either case.

On Sun, Jan 17, 2016 at 3:30 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>>It's really the same place.

Ok, got it.. :)

When you " create a password" you have created
When you "reset"   your requesting a new password..   to be more specific, "Reset your password"
 

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:24 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.

On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.

2 areas to reset password?
In my opinion there should be only one area to reset a password. 
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly  a drop down (help ) window can be added  next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.

 In fact maybe Drop down help windows  is what is needed for members   before  they join a group and in groups on tools they
are permitted to use. 
Would save moderators a lot of explaining and save Mark a lot of administrative  instructions  to  mods and the members directly. 


Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J

















locked Re: ANOTHER DISASTER - a member reset another member's password

vickie <vickie_00@...>
 

Create password would suffice for members who do not have a password yet.
 

Vickie

 










From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:42 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's just that it's confusing when members are asked to "reset" their password when they don't have one in the first place. That is why I am suggesting different terminology. Of course I'm not suggesting they not be allowed to reset.

On Sun, Jan 17, 2016 at 3:38 PM, vickie via Groups.io <vickie_00@...> wrote:
I think reset password would give them the means to have another password to use.
 and going through the trouble to reset the password will teach them a lesson to save it  so they don't have the same problem again
I speak from experience.. lol


Vickie

 









From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:32 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

The reason I'm suggesting the change in language is that in some cases, the system asks people to reset their password (or click on "forgot password" and give them the chance to reset) when they actually have no password yet in the first place. Using the ambiguous "create new password" would seem to avoid the confusion, since it applies in either case.

On Sun, Jan 17, 2016 at 3:30 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>>It's really the same place.

Ok, got it.. :)

When you " create a password" you have created
When you "reset"   your requesting a new password..   to be more specific, "Reset your password"
 

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:24 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.

On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.

2 areas to reset password?
In my opinion there should be only one area to reset a password. 
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly  a drop down (help ) window can be added  next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.

 In fact maybe Drop down help windows  is what is needed for members   before  they join a group and in groups on tools they
are permitted to use. 
Would save moderators a lot of explaining and save Mark a lot of administrative  instructions  to  mods and the members directly. 


Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J
















locked Re: ANOTHER DISASTER - a member reset another member's password

 

It's just that it's confusing when members are asked to "reset" their password when they don't have one in the first place. That is why I am suggesting different terminology. Of course I'm not suggesting they not be allowed to reset.

On Sun, Jan 17, 2016 at 3:38 PM, vickie via Groups.io <vickie_00@...> wrote:
I think reset password would give them the means to have another password to use.
 and going through the trouble to reset the password will teach them a lesson to save it  so they don't have the same problem again
I speak from experience.. lol


Vickie

 









From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:32 PM

Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

The reason I'm suggesting the change in language is that in some cases, the system asks people to reset their password (or click on "forgot password" and give them the chance to reset) when they actually have no password yet in the first place. Using the ambiguous "create new password" would seem to avoid the confusion, since it applies in either case.

On Sun, Jan 17, 2016 at 3:30 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>>It's really the same place.

Ok, got it.. :)

When you " create a password" you have created
When you "reset"   your requesting a new password..   to be more specific, "Reset your password"
 

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:24 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.

On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.

2 areas to reset password?
In my opinion there should be only one area to reset a password. 
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly  a drop down (help ) window can be added  next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.

 In fact maybe Drop down help windows  is what is needed for members   before  they join a group and in groups on tools they
are permitted to use. 
Would save moderators a lot of explaining and save Mark a lot of administrative  instructions  to  mods and the members directly. 


Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J













locked Re: ANOTHER DISASTER - a member reset another member's password

vickie <vickie_00@...>
 

I think reset password would give them the means to have another password to use.
 and going through the trouble to reset the password will teach them a lesson to save it  so they don't have the same problem again
I speak from experience.. lol


Vickie

 









From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:32 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

The reason I'm suggesting the change in language is that in some cases, the system asks people to reset their password (or click on "forgot password" and give them the chance to reset) when they actually have no password yet in the first place. Using the ambiguous "create new password" would seem to avoid the confusion, since it applies in either case.

On Sun, Jan 17, 2016 at 3:30 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>>It's really the same place.

Ok, got it.. :)

When you " create a password" you have created
When you "reset"   your requesting a new password..   to be more specific, "Reset your password"
 

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 6:24 PM
Subject: Re: [beta] ANOTHER DISASTER - a member reset another member's password

It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.

On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...> wrote:
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.

2 areas to reset password?
In my opinion there should be only one area to reset a password. 
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly  a drop down (help ) window can be added  next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.

 In fact maybe Drop down help windows  is what is needed for members   before  they join a group and in groups on tools they
are permitted to use. 
Would save moderators a lot of explaining and save Mark a lot of administrative  instructions  to  mods and the members directly. 


Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J