Date   

locked Deleting messages

weebeequilting <weebee.1@...>
 

I was contacted by a member who asked me to remove a message she posted.  She lives in New Zealand and I live in AZ.  The message had already arrived in my mailbox.  She was concerned about possible relatiation from another member due to a statement she made in her post.  The other member is on Daily Digest and lives in the Northwest time zone.  I did remove the message but I'm not sure how that affects what is sent out in Daily Digest form.  We are currently in a major flare up about a certain topic and things have gotten heated to say the least.  I would like to protect this member from any retaliation.  Her fear is not a verbal response to her message (which was factual and not attacking  and did not mention the other member specifically.)  The second member has a quilt that he is suppose to return to the first member and she is concerned she will not get it back.  I know ...complicated.  My question is what affect does deleting a message have on message delivery?  I know one other member here in the states did receive the original message in his mailbox this morning before I deleted it.

Janice B


locked Re: reports of text wrapping from member using aol

 

J,

"So, if the Yahoo Group in question moderates messages, and the
moderators approve by web, that could be where the word wrap is
happening."

What yahoo group in question? I'm confused.
I had in mind specifically whatever Y!Group your AOL-using member compared to Groups.io.
https://groups.io/g/beta/message/5500

I was thinking that could be an explanation for why a Y!Group would have caused this member to see a plain-text message word-wrapped, when the original message apparently was not.

Of course I don't know if the member is comparing apples to apples - if the plain text messages come from different sources they may be wrapped by one source but not the other. In which case the comparison between Y!Groups and Groups.io may be coincidental rather than causal.
https://xkcd.com/552/

Are you speaking in general, Shal?
As far as I know the description holds in general for Yahoo Groups. It is a behavior that I've observed while moderating my groups.

-- Shal


locked Re: save text of personalized invitation #suggestion

 

Mark,

We now save custom invite messages, and we now also display them with
invites in the activity log (only for invites sent from now on).
Yay! That's better.

But I still agitate for a unified +owner message archive of all off-list (but on-site) traffic between mods and members. Messages explicitly initiated by mods, implicit in an action (like Invite), and Member Notices included.

For example, with an Invite instead of showing the custom text in the Activity log entry, there could be a link to the message in the +owner archive. In the +owner archive there could be a single copy of the message, with the To indicating multiple recipients (as if a bcc) rather than having multiple instances. I guess that means it would have to be added to the archive before the mail-merge of the invitee's name, which may be an awkward place to do it (I dunno).

This would work better for group owners that write extensive instructions to their invitees, especially if they use the formatting tools to good effect.

-- Shal
Or maybe I'm just gilding the lily. There are sure to be more urgent needs.


locked Re: reports of text wrapping from member using aol

 
Edited

"So, if the Yahoo Group in question moderates messages, and the moderators approve by web, that could be where the word wrap is happening."

What yahoo group in question? I'm confused. Are you speaking in general, Shal?

(p.s. Although I do agree (remember) that in Y!G there were bad instances of messages that didn't wrap.)

On Fri, Jan 29, 2016 at 1:16 AM, Shal Farley <shals2nd@...> wrote:
Mark,

> We don't reformat messages, so I'm not sure how it'd be different from
> Y! Groups.

Sometime during or just after the Neo roll-out a couple years ago Yahoo broke their handling of plain-text messages. Badly. There was a sequence of cases where the bugs were primarily at the message source (the Groups Message Poster) but they misunderstood the problem and tried to apply the fixes at message reception/display.

They eventually fixed most of it, but the following has remained:

If a plain-text message (received by email, not sure if posted on site) passes through unmoderated it goes out without reformatting.

If it is held in the pending queue, and approved by email it passes through without reformatting.

If it is approved by web, with no edits by the moderator, it comes out with extra blank lines surrounding paragraphs. I don't recall if the paragraphs got word-wrapped in that case, but probably so.

When the moderator sees it in the pending queue the body is collapsed into a single word-wrapped paragraph. If the moderator edits the message it goes into the edit window that way, and the moderator must put the paragraph breaks back where needed or else let it go out mashed together.

So, if the Yahoo Group in question moderates messages, and the moderators approve by web, that could be where the word wrap is happening.

-- Shal
Lesson: in Y!Groups, approve by email when practical







--
Janet-Olivia
"I never feel sorry about what happened yesterday nor do I worry about what might happen tomorrow." The Contented Little Pussycat  (Frances Ruth Keller)


locked Re: reports of text wrapping from member using aol

 

Mark,

We don't reformat messages, so I'm not sure how it'd be different from
Y! Groups.
Sometime during or just after the Neo roll-out a couple years ago Yahoo broke their handling of plain-text messages. Badly. There was a sequence of cases where the bugs were primarily at the message source (the Groups Message Poster) but they misunderstood the problem and tried to apply the fixes at message reception/display.

They eventually fixed most of it, but the following has remained:

If a plain-text message (received by email, not sure if posted on site) passes through unmoderated it goes out without reformatting.

If it is held in the pending queue, and approved by email it passes through without reformatting.

If it is approved by web, with no edits by the moderator, it comes out with extra blank lines surrounding paragraphs. I don't recall if the paragraphs got word-wrapped in that case, but probably so.

When the moderator sees it in the pending queue the body is collapsed into a single word-wrapped paragraph. If the moderator edits the message it goes into the edit window that way, and the moderator must put the paragraph breaks back where needed or else let it go out mashed together.

So, if the Yahoo Group in question moderates messages, and the moderators approve by web, that could be where the word wrap is happening.

-- Shal
Lesson: in Y!Groups, approve by email when practical


locked Re: (1) member's last post incorrect in profile (2) post numbers don't show in "deleted message" log #bug #suggestion

 

On Thu, Jan 28, 2016 at 4:23 PM, J_catlady <j.olivia.catlady@...> wrote:

I am in the middle of trying to find the message that generated the non-wrapping email. In that process, I've discovered the following:

(1) One member's last post is recorded as "4 hours ago" in her profile, yet her last post in the archives shows as two days ago. (There are no recently deleted messages from her, or I would see them in my email.)

Please send me their email address off-list and I'll investigate.
 

(2) "Deleted message" actions recorded in the log do not show message numbers. This makes things difficult.

Fixed.
 

(3) There are deleted messages (according to the message numbers in the archives) that are not showing up as deleted in the activity log. I suspect this might have to do with editing messages? Do the numbers change when a message is edited? I don't think it should. (But this is just a guess about what might be happening.) There have been several messages edited lately, but none specifically deleted that I'm aware of.

Message numbers are not guaranteed to not have gaps, as a normal cause of things. Generally there won't be, but there are situations where it could happen. That said, if you send me the group name and a couple of the missing message numbers I can investigate.

I can send you the details of these issues offlist if you respond to this.

(I'm continuing to try to find the wrap-text message and will send it to you offlist in that thread.)

I had found the message number through the other email that (you?) sent me about this. That's how I was able to figure out that it's an AOL thing.


Thanks,
Mark 


locked (1) member's last post incorrect in profile (2) post numbers don't show in "deleted message" log #bug #suggestion

 

Mark,

I am in the middle of trying to find the message that generated the non-wrapping email. In that process, I've discovered the following:

(1) One member's last post is recorded as "4 hours ago" in her profile, yet her last post in the archives shows as two days ago. (There are no recently deleted messages from her, or I would see them in my email.)

(2) "Deleted message" actions recorded in the log do not show message numbers. This makes things difficult.

(3) There are deleted messages (according to the message numbers in the archives) that are not showing up as deleted in the activity log. I suspect this might have to do with editing messages? Do the numbers change when a message is edited? I don't think it should. (But this is just a guess about what might be happening.) There have been several messages edited lately, but none specifically deleted that I'm aware of.

I can send you the details of these issues offlist if you respond to this.

(I'm continuing to try to find the wrap-text message and will send it to you offlist in that thread.)

J


locked Re: HTML digests

 

Hi All,

I've pushed Full Featured Digests to the live site. Right now, the only way to set a subscription to it, is to edit your own existing subscription (it doesn't show up in the Join group flow nor is it yet in the Members pages).

Please let me know if you try it, and what you think of it.

Thanks,
Mark


locked Re: Frustration is growing Members complaints

 

On Thu, Jan 28, 2016 at 12:50 PM, Duane <txpigeon@...> wrote:
To clarify:  Will each device stay logged in for the 30 days allowed unless signed out? (it seems to for me.)  Does logging out on one device also log out the others? (they seem to be totally independent on my machines.)

Logins on different devices are completely independent. You can log out of one device and that won't affect your logins on other devices.

Mark 


locked Re: reports of text wrapping from member using aol

 

J pointed me to one of the messages that didn't wrap in AOL's client. I looked at it and sent it to my AOL test account, and indeed, the text is a series of very long strings that don't wrap. Here's the thing, the email is just plain text, from a sender at Yahoo, and we did nothing to modify it. The email could not be more basic. The text isn't wrapped in the email, but normal email clients automatically wrap the text. AOL should wrap the text, but is not.

Testing Yahoo Mail, it appears that it normally does wrap text, which would avoid this. So I'm not sure how this message was generated; perhaps through an email client connected to Yahoo.

I will do some research, to see if there's a setting you can check at AOL to get them to display these messages correctly. Another option would be for us to automatically reformat plain text emails that have line lengths greater than a specific length, but I'm loathe to do that because that could screw up other formatting.

Mark


locked Re: Log In Problem

 

Hi Mark Fletcher,

The word back from one of my members is that the bug fix worked.

Thanks for diagnosing and fixing the bug so quickly!

Best,

Mark Bielecki



locked Re: reports of text wrapping from member using aol

vickie <vickie_00@...>
 

 Thank you so much. Your a sweet heart.
I love my sister  mods.. ha,ha,ha We are a team. yay!
Brother mods too.. lol

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Thursday, January 28, 2016 3:59 PM
Subject: Re: [beta] reports of text wrapping from member using aol

Of course. No problem.

On Thu, Jan 28, 2016 at 12:58 PM, vickie via Groups.io <vickie_00@...> wrote:
 J

When Mark finds the problem can you share  
In the event I have a member with the same problem I would like to know how to advise.

Thanks

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Thursday, January 28, 2016 2:53 PM
Subject: [beta] Re: reports of text wrapping from member using aol

She's saying it's all messages from Groups.io and none from Yahoo. (I've re-read her complaint, and she's saying that Yahoo wraps, whereas Groups.io doesn't, making the ones from Groups.io "hard to read.") I've asked her for a sample and will send it to you offlist. Thanks.
J






--
Janet-Olivia
"I never feel sorry about what happened yesterday nor do I worry about what might happen tomorrow." The Contented Little Pussycat  (Frances Ruth Keller)




locked Re: reports of text wrapping from member using aol

 

Of course. No problem.

On Thu, Jan 28, 2016 at 12:58 PM, vickie via Groups.io <vickie_00@...> wrote:
 J

When Mark finds the problem can you share  
In the event I have a member with the same problem I would like to know how to advise.

Thanks

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Thursday, January 28, 2016 2:53 PM
Subject: [beta] Re: reports of text wrapping from member using aol

She's saying it's all messages from Groups.io and none from Yahoo. (I've re-read her complaint, and she's saying that Yahoo wraps, whereas Groups.io doesn't, making the ones from Groups.io "hard to read.") I've asked her for a sample and will send it to you offlist. Thanks.
J






--
Janet-Olivia
"I never feel sorry about what happened yesterday nor do I worry about what might happen tomorrow." The Contented Little Pussycat  (Frances Ruth Keller)


locked Re: reports of text wrapping from member using aol

vickie <vickie_00@...>
 

 J

When Mark finds the problem can you share  
In the event I have a member with the same problem I would like to know how to advise.

Thanks

Vickie

 











From: J_catlady <j.olivia.catlady@...>
To: beta@groups.io
Sent: Thursday, January 28, 2016 2:53 PM
Subject: [beta] Re: reports of text wrapping from member using aol

She's saying it's all messages from Groups.io and none from Yahoo. (I've re-read her complaint, and she's saying that Yahoo wraps, whereas Groups.io doesn't, making the ones from Groups.io "hard to read.") I've asked her for a sample and will send it to you offlist. Thanks.
J




locked Re: Frustration is growing Members complaints

Duane
 

To clarify: Will each device stay logged in for the 30 days allowed unless signed out? (it seems to for me.) Does logging out on one device also log out the others? (they seem to be totally independent on my machines.)

Duane

On Thu, Jan 28, 2016 at 09:38 am, Mark Fletcher <markf@corp.groups.io> wrote:

(snip)

For member B, they have to log in on each device. That's the same with
every website. If she uses the same email address to log in, she'll see the
same groups, etc. Could she have multiple email addresses and is
inadvertently using different ones when logging in?

Thanks,
Mark


locked Re: Mark---Frustration is growing Members complaints

vickie <vickie_00@...>
 

Mark,


Member A is now having problems receiving messages 
Member A then tried to log in to the yahoo group.
Somehow    login into the beta side may have caused her problems with
the yahoo group side


Member A said
 
I keep logging in to this account without having to give a password despite having changed the password by going to the gear in the right corner of this page and going to account settings.  But I can no longer get the messages on my smartphone (Razr Maxx).  

I submitted a message to her  asking if she is still encountering problems receiving messages and I have not yet received a reply..


Second  email I sent to her  ( member A)  a private email and I included   BCC  to you . You should have her email
 Look for  Subject Alex Please read and reply

Thank you


Vickie

 











From: Mark Fletcher <markf@corp.groups.io>
To: beta@groups.io
Sent: Thursday, January 28, 2016 12:38 PM
Subject: Re: [beta] Frustration is growing Members complaints

Hi Vickie,

For member A, that's weird. The only places you can set your timezone are when editing your profile or viewing the calendar, both of which require you to be logged in. Can you send me their email address off-list? I'd like to trace which pages they visited.

For member B, they have to log in on each device. That's the same with every website. If she uses the same email address to log in, she'll see the same groups, etc. Could she have multiple email addresses and is inadvertently using different ones when logging in?

Thanks,
Mark

On Thu, Jan 28, 2016 at 8:22 AM, vickie via Groups.io <vickie_00@...> wrote:
Frustration is growing with   one of my members trying to log in
Plus one of my members  is not able to  log in with her pc 
We will call them member A and Member B


Member (  A  ) said - Subj: I give up
I've tried repeatedly to log into the new site with no success.  I typed in my email address and gave a newly created password.  Apparently it is not enough.  I added the time zone too.  Duh?

Member ( B ) said - Subj: Question
I'll send this to the new group since the question pertains to it.. besides want to be sure it still lets me in. (smile)

Question:  Is the new group device sensitive? Do I need to join again when using my PC?

I had joined the new group while logged into my laptop (Chromebook) and sent it in through this yahoo email address.. yet after I shut it down and later tried to access this new group from my PC (using this same address) it didn't recognize me as a member.. it said 'apply for membership in this group'  and had a 'sign in' on top of screen which I clicked on and it asked for an email address and password.

Your opinion?
----------------------------------------------------------------------------------------------------------------------------------------------------------------
My Member A - Any advise?

My question is on member B

Does it have anything to do with the browser used originally to sign up to a group?
Does it have anything to do with a chrome book browser  compared to a browser used on a PC or for that matter browsers used on
cell phones?
What if she   wants to  use  any  of 3 or 4 devices she owns  to long in once signed up to a group?
 








locked Re: reports of text wrapping from member using aol

 

She's saying it's all messages from Groups.io and none from Yahoo. (I've re-read her complaint, and she's saying that Yahoo wraps, whereas Groups.io doesn't, making the ones from Groups.io "hard to read.") I've asked her for a sample and will send it to you offlist. Thanks.

J


locked Re: save text of personalized invitation #suggestion

 

Great! (Responding because there's still no "Like" notification. ;)

J


locked Re: save text of personalized invitation #suggestion

 

On Tue, Jan 26, 2016 at 8:44 AM, J_catlady <j.olivia.catlady@...> wrote:

It's great that the text of a message-rejection notice is saved in the activity log. I'd love to also be able to see the text that I sent with an invite. Is it possibly saved somewhere and I just can't find it?


We now save custom invite messages, and we now also display them with invites in the activity log (only for invites sent from now on).

Thanks,
Mark 


locked Updates to Trello

Beta Integration <beta@...>
 

[Beta] New comment on card "Save/track custom invite message" by Mark Fletcher:

We now save the custom invite message and we also show the custom message sent with an invite in the activity log.


[Beta] The card "Save/track custom invite message" was archived.