Date   

moderated Re: (date) "invited" column incorrectly sorted in Sent invites #bug

 

Mark, this is the bug report I was saying you could ignore and delete. I think the whole thing was caused by the system glitch you just reported.


On Fri, Mar 20, 2020 at 9:22 AM J_Catlady via Groups.Io <j.olivia.catlady=gmail.com@groups.io> wrote:
We ran into a problem last night trying to resend some invites, where we were sending a new invite to several people who had been sent invites in the past. We sent new invites to avoid the (previously reported) issue wherein you can't change obsolete custom text when resending. At first the invites did not go through at all, and were logged on the "sent invite" page as "sending" rather than sent. That was still the case this morning, so we resent at that point. When we resent them this morning, they went through. However, and here's the bug: when clicking on the "invited" column to see exactly which ones were (successfully) sent this morning, only three of the six showed up in the correct date order, i.e., at the top, for this morning. The other three, although also sent at the same time, showed up way down in the list, as if ordered by their originally invited dates.

This is a minor problem in the big scheme of things but made it very hard to sort out who successfully received the new invites today and who did not.

Bug: it seems that the date sent for (some? which ones I'm not sure of) invites that were previously sent in the past is not updated when resent.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Delayed email delivery #outage

 

Ok, I didn't realize it was still working on catching up. Our pending subscription notices and confirmation notices are not going out at all.


On Fri, Mar 20, 2020 at 9:11 AM Andy Wedge <andy_wedge@...> wrote:
On Fri, Mar 20, 2020 at 04:06 PM, J_Catlady wrote:
people are showing no email deliveries in their history.
I had this for a new member I had added. It got updated as messages were delivered. They came out of the normal sequence but they all got there in the end.  I'm sure it'll all be OK once the back end system has caught up.

Andy


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Delayed email delivery #outage

Andy Wedge
 

On Fri, Mar 20, 2020 at 04:06 PM, J_Catlady wrote:
people are showing no email deliveries in their history.
I had this for a new member I had added. It got updated as messages were delivered. They came out of the normal sequence but they all got there in the end.  I'm sure it'll all be OK once the back end system has caught up.

Andy


moderated Re: Delayed email delivery #outage

 

Mark,I think there might still be a delay. I resent several confirmation emails a few minutes ago and the people are showing no email deliveries in their history.


On Fri, Mar 20, 2020 at 9:05 AM J_Catlady via Groups.Io <j.olivia.catlady=gmail.com@groups.io> wrote:
This appears to have affected things besides sent messages. Our six invites last night were marked as "sending" instead of "sent" until this morning, causing me to think something else was the cause. I sent a message about that before seeing this, and it's all fixed now and the invites have gone through. (The bug report I sent is still relevant and is about the display order of sent invites.)

On Fri, Mar 20, 2020 at 8:42 AM Mark Fletcher <markf@corp.groups.io> wrote:

All,

Last night at 9:31pm Pacific Time, the database that stores email messages in the process of being delivered corrupted itself. I don't know how. Because of that, we stopped processing/delivering new email messages. We were able to continue retrying existing messages. This problem was not picked up on our monitoring systems; we were still delivering email, just not new ones. I fixed the problem and restarted email delivery at 7:50am Pacific Time this morning. We're now working through that immense backlog.

I have already added additional monitoring that will catch this in the future, and will be looking at other ways to ensure this doesn't happen again.

Thanks, Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Delayed email delivery #outage

 

p.s. Mark: Actually I think the display order problem was probably also caused by the same glitch, so you can ignore/delete my bug report about it. Thanks.


On Fri, Mar 20, 2020 at 8:52 AM J_Olivia Catlady <j.olivia.catlady@...> wrote:
This appears to have affected things besides sent messages. Our six invites last night were marked as "sending" instead of "sent" until this morning, causing me to think something else was the cause. I sent a message about that before seeing this, and it's all fixed now and the invites have gone through. (The bug report I sent is still relevant and is about the display order of sent invites.)

On Fri, Mar 20, 2020 at 8:42 AM Mark Fletcher <markf@corp.groups.io> wrote:

All,

Last night at 9:31pm Pacific Time, the database that stores email messages in the process of being delivered corrupted itself. I don't know how. Because of that, we stopped processing/delivering new email messages. We were able to continue retrying existing messages. This problem was not picked up on our monitoring systems; we were still delivering email, just not new ones. I fixed the problem and restarted email delivery at 7:50am Pacific Time this morning. We're now working through that immense backlog.

I have already added additional monitoring that will catch this in the future, and will be looking at other ways to ensure this doesn't happen again.

Thanks, Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Delayed email delivery #outage

 

This appears to have affected things besides sent messages. Our six invites last night were marked as "sending" instead of "sent" until this morning, causing me to think something else was the cause. I sent a message about that before seeing this, and it's all fixed now and the invites have gone through. (The bug report I sent is still relevant and is about the display order of sent invites.)


On Fri, Mar 20, 2020 at 8:42 AM Mark Fletcher <markf@corp.groups.io> wrote:

All,

Last night at 9:31pm Pacific Time, the database that stores email messages in the process of being delivered corrupted itself. I don't know how. Because of that, we stopped processing/delivering new email messages. We were able to continue retrying existing messages. This problem was not picked up on our monitoring systems; we were still delivering email, just not new ones. I fixed the problem and restarted email delivery at 7:50am Pacific Time this morning. We're now working through that immense backlog.

I have already added additional monitoring that will catch this in the future, and will be looking at other ways to ensure this doesn't happen again.

Thanks, Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Delayed email delivery #outage

 

All,

Last night at 9:31pm Pacific Time, the database that stores email messages in the process of being delivered corrupted itself. I don't know how. Because of that, we stopped processing/delivering new email messages. We were able to continue retrying existing messages. This problem was not picked up on our monitoring systems; we were still delivering email, just not new ones. I fixed the problem and restarted email delivery at 7:50am Pacific Time this morning. We're now working through that immense backlog.

I have already added additional monitoring that will catch this in the future, and will be looking at other ways to ensure this doesn't happen again.

Thanks, Mark


moderated (date) "invited" column incorrectly sorted in Sent invites #bug

 

We ran into a problem last night trying to resend some invites, where we were sending a new invite to several people who had been sent invites in the past. We sent new invites to avoid the (previously reported) issue wherein you can't change obsolete custom text when resending. At first the invites did not go through at all, and were logged on the "sent invite" page as "sending" rather than sent. That was still the case this morning, so we resent at that point. When we resent them this morning, they went through. However, and here's the bug: when clicking on the "invited" column to see exactly which ones were (successfully) sent this morning, only three of the six showed up in the correct date order, i.e., at the top, for this morning. The other three, although also sent at the same time, showed up way down in the list, as if ordered by their originally invited dates.

This is a minor problem in the big scheme of things but made it very hard to sort out who successfully received the new invites today and who did not.

Bug: it seems that the date sent for (some? which ones I'm not sure of) invites that were previously sent in the past is not updated when resent.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Generate cal-summary emails based upon local timezone #suggestion

Andy Wedge
 

Hi,

our #cal-summary emails have been generated at 07:00 (UTC) each Friday morning until the last couple of weeks when they have been created at 06:00. I suspect this is because of a clock change in the US which has reduced the time difference to the UK by one hour for now (UK clocks change at the end of March).

Can the generation of the #cal-summary emails be based upon local timezone along the lines of recent changes to digest emails?  Further down the line perhaps it would be good to have more flexibility on when the #cal-summary is generated.

Thanks,
Andy


moderated Re: Solving the overload issue (Selecting specific messages into two batches - Individual email vs. Full featured digest delivery) #suggestion

Homayon Reinhardt Chaudhry
 

Thx for approving. The problem of special notices and all members on digest:
1. Also those who explicitely wanted to be only on digest will receive extra messages ( special notices) and hence feel „ flooded“
2. The term „special notice“ implies certain messages are *special* (while the rest is just ordinary). Again list members not getting the special privilege will feel discriminated and start to ask themselves: why my msg hasn‘t got the *special notice* tag?

Sorry for insisting, but thats unfortunately the way peoples mind works. 
Its a problem, when the message traffic is high and a kind of inconspicuous ‚triage’ becomes a necessity, in order not to loose list members.
Regards
Homayon


moderated Subject of Invitation Email Should Show "Group Title" (instead of Group Email Address) #suggestion

Kumāra Bhikkhu
 

My current Invitation emails shows
    Invitation to join the KBlist@groups.io group

It can look a lot like spam, esp when I have my co-moderator do the inviting (since the recipient may not know her).

If it's like this instead:
    Invitation to join the "Kumāra Bhikkhu News & Teachings" group
then it's far more complete *and* clearer as to what the group is about.

An added benefit of this is about being more future-proof: If the group's focus has changed (e.g., broaden to include more things, or narrowed), the owner can easily change the Group Title to reflect that, and it shows accordingly in the invitation email.

I think this way makes the invitation mail far more inviting!

Please seriously consider this. Thank you!


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

 

Well we shouldn't be. For the record, I asked for that feature years ago for premium groups, based on the fact that essentially, premium groups already confirm their own members since they can DirectAdd them. But the confirmation process is unnecessary in *any* restricted group, since the group has to approve members anyway. That should be sufficient. It may be listed explicitly as a premium group feature now, but I think that's wrong. What confirmation does is create a headache for everyone else. It's like advertising that "in a premium group, you won't be bothered with this annoyance." I think that is very wrong.

Bottom line, at this point I don't care personally because we're almost done getting the whole block into the group, after much ado. We are inherently limited in membership and will not have to go through this again.But other non-premium groups do. And they should not have to.

My two cents.

On Thu, Mar 19, 2020 at 7:48 PM Duane <txpigeon@...> wrote:
On Thu, Mar 19, 2020 at 09:33 PM, J_Catlady wrote:
We're not really talking about a premium feature.
Yes, we are.  "Edit email addresses & confirm members" is clearly labeled as a feature of a Premium/Enterprise group on the pricing page.

Duane


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

Duane
 

On Thu, Mar 19, 2020 at 09:33 PM, J_Catlady wrote:
We're not really talking about a premium feature.
Yes, we are.  "Edit email addresses & confirm members" is clearly labeled as a feature of a Premium/Enterprise group on the pricing page.

Duane


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

 

We're not really talking about a premium feature. We're talking about removing a PITA. That should be standard, not extra.


On Thu, Mar 19, 2020 at 7:28 PM J_Catlady via Groups.Io <j.olivia.catlady=gmail.com@groups.io> wrote:
The other solution is to make a system change. I see no reason not to. It is not in my budget to support two premium groups, and the second one has less than 100 members. 

On Thu, Mar 19, 2020 at 7:19 PM Duane <txpigeon@...> wrote:
It just dawned on me that there's a super simple answer to this, and J mentioned it in the first message - Upgrade your group to Premium.  Confirming members is one of the things you get when you pay for a group, so I don't expect Mark to make it a free/Basic feature.  That would be one less reason for people to upgrade.

Duane


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

 

The other solution is to make a system change. I see no reason not to. It is not in my budget to support two premium groups, and the second one has less than 100 members. 


On Thu, Mar 19, 2020 at 7:19 PM Duane <txpigeon@...> wrote:
It just dawned on me that there's a super simple answer to this, and J mentioned it in the first message - Upgrade your group to Premium.  Confirming members is one of the things you get when you pay for a group, so I don't expect Mark to make it a free/Basic feature.  That would be one less reason for people to upgrade.

Duane


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

Duane
 

It just dawned on me that there's a super simple answer to this, and J mentioned it in the first message - Upgrade your group to Premium.  Confirming members is one of the things you get when you pay for a group, so I don't expect Mark to make it a free/Basic feature.  That would be one less reason for people to upgrade.

Duane


moderated Re: Mark in the time of COVID-19 #misc

Ginny T.
 

Mark, if we cannot all understand and accept that life is upended for everyone no and for the foreseeable future, we're in trouble. I do believe that at the end of this, there will be some good that comes out of it - be it realizing that with all of the bean counter regulations being lifted from the health care system, things can actually happen, and also people realizing and remembering that a less hectic, frantic, can't stop lifestyle might have a lot more value than what they thought.

Please, take care of your family and you first. We do what we can, and we all need to understand that that is the best that we can hope for - and oh gee, it actually is just fine.

Stay safe, stay well - good thoughts coming to you.
Ginny
--
Ginny T.  gttemari21@...
========
TemariKai.com


moderated Re: #suggestion Allow owners more control over the Direct-Add initial email #suggestion

Bruce Bowman
 

On Thu, Mar 19, 2020 at 06:27 PM, Jim Avera wrote:
So to reiterate, would really be helpful to not force sending DA'd subscribers that message about logging in and passwords which expire in 120 minutes -- it is just not appropriate in some cases (like ours), and makes for a negative "first impression".  Thanks.
Jim -- I'm not aware of a system message that contains anything of this nature. Are you sure it's not a problem with one of your own Member Notices? Could you please send us a copy of what you're talking about?

Thanks,
Bruce


moderated Re: #suggestion Allow owners more control over the Direct-Add initial email #suggestion

Jim Avera
 

I just Direct Added a block of subscribers from our old system, and received several emails from distressed people saying, e.g.

"I have no idea what my password is and didn’t see this until the 120 minutes had passed. What can I do now to recover?"

So to reiterate, would really be helpful to not force sending DA'd subscribers that message about logging in and passwords which expire in 120 minutes -- it is just not appropriate in some cases (like ours), and makes for a negative "first impression".  Thanks.


moderated Re: Please allow non-premium groups to "confirm" new members #suggestion

 

And the additional confirmation message adds another order of magnitude to the issue. It’s bad enough with just the pending questionnaire issues, but that seems like a necessary evil. The NC makes me want to tear my hair out. In the current case, these are known block neighbors who have provided their full names, street number, and phone numbers and I have to keep telling them “i apologize, but the system won’t let you in until you find and respond to the other email” bla bla. And resend it until they find it.


On Mar 19, 2020, at 3:18 PM, Chris Jones via Groups.Io <chrisjones12@...> wrote:

On Thu, Mar 19, 2020 at 09:59 PM, J_Catlady wrote:
I think that in a restricted group, membership approval should be enough to confirm the member.
I agree entirely with that... the only problem is that it is quite common to get no response to the Pending Subscription message; even a couple of reminders can fail to get a response.

Chris

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu