Date   

moderated Re: Site updates #changelog

Bob Bellizzi
 

"NEW: You can create files in the Files section that are links to Google Docs/Dropbox/Box/OneDrive documents."

 A belated huge thanks for this update, Mark
What we don't find out until we actually use it is that it provides inline viewing of all the file types that Dropbox and the other cloud services support and that groups.io didn't support.
That includes mp4 and just about every file type imaginable.
Thank you. Thank you. Thank you!!
--

Bob Bellizzi


Site updates #changelog

 

Changes to the site this week:

  • NEW: In the Billing tab, for premium groups, show which features would be enabled/disabled if you downgraded to the free plan.
  • CHANGE: Formatting changes to the Past Members page.
  • BUGFIX: In a premium group, clicking on a rejected member activity log item will now bring you to the /pastmember page.
  • CHANGE: Work to make DNS resolution when sending out email more robust, including adding more DNS resolver caches and changing some of the logic in the code.

Take care everyone.

Mark


Cox and Comcast email delivery #update

 

Hi All,

Some email generated yesterday for cox.net is still in the mail queue, waiting to be delivered. This is on the new email server that I've been gradually increasing the load on over the past few weeks. Yesterday, we tripped a limit for cox.net with that server, and they stopped accepting email from that machine. I've halted all new email delivery through the new server and am waiting for the cox.net messages to drain. I've been in contact with the Cox folks, and they've made some changes so that this won't happen again, but unfortunately it'll take some time for the changes to take effect.

In addition, email generated today for comcast.net is being delayed. I've also been in contact with the Comcast folks, and they say that maintenance work on their email infrastructure is to blame for the slow delivery. This maintenance work is scheduled to last through the end of the month.

Thanks, Mark


Search for all messages #bug

Duane
 

I stumbled across this odd behavior.  I'm not really sure if this is a bug or an idiosyncrasy of the way the site works.  I had a member that left, then rejoined 3 years later with a new account, but the same email address.  (I can only guess that they deleted their account in between since it has a different member ID, but it may also be because of changes to the site while they were gone, 7/16-9/19.)  If I find the original account in the Activity log and select one of their messages, it takes me to it.  If I then select More > All Messages By This Member, it gives me a list of many messages in the group, though none from that member.  In addition, the upper right says 1-50 of 10000, though there are 35428 messages on the group.  For another member that hasn't rejoined, the More > All Messages By This Member does show me all their messages correctly.  Probably not something that's going to happen often, so maybe not worth spending much time on.

Thanks,
Duane


Pre- Payment #suggestion

Alan
 

Hello,

We have a premium site payable annually renewing 21OCT20.
Rather than pay for ONE year's renewal, can we pre-pay for the next TWO or THREE years, and if so, how ?

Our group passed around a kitty and we have raised enough for three years so would rather just pass those funds through to Groups.io rather than hold on to them for the next years.

It looks like we need to wait for Groups.io to send us an invoice which is then charged to the credit card on file then, if payment succesful, a new "Next payment due" date is shown for one year hence.

It would be nice to have a button to "Pay x additional years" (maybe even with a small discount perhaps)

- I'd understand if only Full Year subscription payments were allowed (i.e. no weird partial payments to reduce accounting hassle).

Thank you for your consideration,

Sincerely

Alan D


Re: incorrect bounces #bug

Terry Slattery
 

I've experienced bouncing as well. The link to the error messages say "550 No Such User Here". The latest was 10/12/20, 5:39pm. I click on the link to unbounce the account.
I can provide more details if needed.

 -Terry


Repeated bounces for member with mac.com iCloud address #bug

Sarah Tappon
 

I have a member with a @mac.com email address who is having the majority of his groups.io emails (although not all of them) bounce. This is the message I see in his email delivery history:  mx02.mail.icloud.com: 554 5.7.1 [CS01] Message rejected due to local policy. Please visit https://support.apple.com/en-us/HT204137

This may be the same root problem as this bounce issue posted earlier today, but from Googling it sounds like this issue has been around for iCloud addresses (at least sporadically) for a few years, so I am not sure.

Is there anything to be done here? This is a small group where it's critical that all subscribers can get all emails, so I am hoping we can find a solution. Thanks!


Re: Past Members on Mobile are Garbled #bug

 

On Sat, Oct 10, 2020 at 2:10 AM Raphael Vowles on IO via groups.io <raphaelvowles=yahoo.co.uk@groups.io> wrote:

Suggested fix: (Portrait & Landscape mode on mobile phone display)
Turn the "Reason" column in to an active link. (ie. The link that goes to "History").
Keep the Reason words themselves.
Remove the word "History" thus generating real estate on the display.


I've made this change.

Cheers,
Mark 


Re: incorrect bounces #bug

 

On Sat, Oct 10, 2020 at 8:25 AM Phil Karn <karn@...> wrote:

I've had my email feeds cut off several times recently because groups.io incorrectly concluded that my email was bouncing. My domain name (ka9q.net) has MX records pointing at gmail's mail servers along with an A (IPv4) address record pointing at my web server. What's happening is that groups.io occasionally fails to resolve the MX records and attempts to deliver email to the SMTP server on my web hosting site, which isn't set up to handle it.


After a bunch of research, it appears that the DNS resolver on our main email server was failing under high load in a way that I was not aware of. Most of the time this was mitigated by us retrying the DNS lookup, but for some cases, like yours, it would cause an error. With the extra DNS cache capacity I added earlier this week along with some tweaks to our lookup code, it looks like we haven't had any failures lately and email to you is flowing ok.

Thanks,
Mark


Re: wrong navigation for clicking on rejected member in activity log #suggestion #bug #misc

 

On Tue, Oct 13, 2020 at 9:26 AM J_Catlady <j.olivia.catlady@...> wrote:
If you reject a pending member in a premium group, they go into the Past Members list. Yet if you click on them within the activity log entry about their rejection, you're taken to the (current) members list, which bears no relationship to them (except the null relationship - "they're not here";).

I understand that in a basic group this makes some sort of sense, since there's nowhere else to go. But it seems that in groups where the Past Members list exists, the navigation should take you there, not to the members list.

This should be fixed now.

Thanks,
Mark 


Re: Reverse DNS problem #bug

 

On Tue, Oct 13, 2020 at 12:32 PM <henning.schulzrinne@...> wrote:
I can't quite tell where this is happening, but reverse DNS seems to have difficulties, starting a few days ago:


I see the errors in the logs and yet am unable to duplicate them. It seems transient. I've added some more DNS caching. Please let me know if that fixes it.

Thanks,
Mark 


Re: Demise of Yahoo Groups #misc

 

On Tue, Oct 13, 2020 at 8:10 AM Bruce Bowman <bruce.bowman@...> wrote:
Mark -- It appears that Y!G is pulling the plug on even their "new, improved" email-only product, effective Dec 15 (one year after removing all online content). See https://en-global.help.yahoo.com/kb/SLN35505.html  On that basis we are expecting a second wave of refugees, with the corresponding inquiries.

I'm definitely seeing an uptick of new groups being created.

 
Are you still offering uploads of mboxrd message archives in return for a year of Premium (not the Premium trial)? Some folks still have their privacy dashboard downloads from last year, or may have a folder in an email client that can be exported into this format. It is understood that messages posted in the past year that were not so captured are irretrievably lost.

If so, what is the best way for such people to contact you? We in GMF need some way to refer them to someone who can do something about it.

Yes, if they have the privacy dashboard download from last year, I can import the messages (no support for importing files/photos/etc). If they upgrade to a year of premium, they can then send an email to support, which will be flagged as priority, and I'll see it.

I ask that people put their archive on a file sharing service, like Dropbox, and then send a link to that to support, because sending large files over email, especially to the CRM system I use for support, does not work very well.

Thanks,
Mark


Reverse DNS problem #bug

@henning.schulzrinne
 

I can't quite tell where this is happening, but reverse DNS seems to have difficulties, starting a few days ago:

The original message was received at Tue, 13 Oct 2020 13:58:13 -0400
from m0167074.ppops.net [127.0.0.1]
 
   ----- The following addresses had permanent fatal errors -----
<arch-econ@groups.io>
    (reason: 500 Invalid request, no reverse DNS for 148.163.139.74)
 
   ----- Transcript of session follows -----
... while talking to lb02.groups.io.:
>>> RCPT To:<arch-econ@groups.io>
<<< 500 Invalid request, no reverse DNS for 148.163.139.74
554 5.0.0 Service unavailable
451 4.4.1 reply: read error from lb02.groups.io.
... while talking to lb01.groups.io.:
>>> DATA
<<< 500 5.5.1 Invalid command

---

host 148.163.139.74

74.139.163.148.in-addr.arpa domain name pointer mx0b-00364e01.pphosted.com.

I tried this from multiple vantage points (Verizon, AWS, a large university, and mxtoolbox).

Henning Schulzrinne


wrong navigation for clicking on rejected member in activity log #suggestion #bug #misc

 

If you reject a pending member in a premium group, they go into the Past Members list. Yet if you click on them within the activity log entry about their rejection, you're taken to the (current) members list, which bears no relationship to them (except the null relationship - "they're not here";).

I understand that in a basic group this makes some sort of sense, since there's nowhere else to go. But it seems that in groups where the Past Members list exists, the navigation should take you there, not to the members list.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Demise of Yahoo Groups #misc

Bruce Bowman
 

Mark -- It appears that Y!G is pulling the plug on even their "new, improved" email-only product, effective Dec 15 (one year after removing all online content). See https://en-global.help.yahoo.com/kb/SLN35505.html  On that basis we are expecting a second wave of refugees, with the corresponding inquiries.

Are you still offering uploads of mboxrd message archives in return for a year of Premium (not the Premium trial)? Some folks still have their privacy dashboard downloads from last year, or may have a folder in an email client that can be exported into this format. It is understood that messages posted in the past year that were not so captured are irretrievably lost.

If so, what is the best way for such people to contact you? We in GMF need some way to refer them to someone who can do something about it.

Thanks,
Bruce


Re: Why doesn't Hard bounce go away when a bounce probe is successful? #misc

Bob Bellizzi
 

Forgot to say thank you all for the help
--

Bob Bellizzi


Re: Why doesn't Hard bounce go away when a bounce probe is successful? #misc

Bob Bellizzi
 

Anyway she finally responded to the Bounce probe and it was almost two days after I sent the probe and it's finally disappeared so she's no longer pouncing some people

--

Bob Bellizzi


Re: Site updates #changelog

 

On Sat, Oct 10, 2020 at 9:16 AM Andy Wedge <andy_wedge@...> wrote:
On Sat, Oct 10, 2020 at 05:02 AM, Mark Fletcher wrote:
SYSADMIN: More work to bring up the second email server; working to get Microsoft to stop rate-limiting it.
That may explain why I'm getting notifications to approve pending messages and memberships hours after I've already seen and done them via the web.  My last membership approval was done at 22:05 on Friday night and the email notification saying it had been requested arrived at 14:06 on Saturday (all times BST).


That could be. No new email was being sent via the new email server this past weekend. I turned it back on this morning, and it appears Microsoft is no longer throttling it. Fingers crossed.

Mark 


Re: Why doesn't Hard bounce go away when a bounce probe is successful? #misc

 

On Mon, Oct 12, 2020 at 04:03 AM, Chris Jones wrote:
I have not been able to find it in the Members' Manual.
It used to be in the Help pages, prior to all the manuals. Is it gone now? I have not yet tried to nagivate the manuals.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Re: Why doesn't Hard bounce go away when a bounce probe is successful? #misc

 

If course “successful” means the user has to have clicked on the link to unbounce themselves;) Which is why I asked Bob how he knew it had been siccessful. There would have been a log entry “is no longer bouncing.”


On Oct 12, 2020, at 4:03 AM, Chris Jones via groups.io <chrisjones12@...> wrote:

On Mon, Oct 12, 2020 at 11:43 AM, Duane wrote:
It's my understanding that successful delivery of a bounce probe doesn't unbounce the account.  The receiver also has to click on the link in the message to verify receipt.
My understanding as well. However, while this point is made in the Owners' Manual I have not been able to find it in the Members' Manual.

If others concur with this observation then "one for Nina", perhaps.

Chris

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu