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moderated Re: "Incident report" sent to previous email address #bug

 

Good point. I'd forgotten that I'd signed up for that separately. That said, SHOULD the reports go to email addresses that lack accounts?
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "Incident report" sent to previous email address #bug

Malcolm Austen
 

On Thu, 24 Feb 2022 22:22:59 -0000, Janet_Catlady <JanetOliviaCatlady@...> wrote:

I think this is a bug: last week I changed my email address for my account, but the "incident report" today was sent to the old one and not to the new one.

I think it's a quite separate system on <URL:https://status.groups.io>.

It would not make sense for it (a fault notification system) to be linked with your actual groups.io account. Suppose the account database fails and needs to be recovered ...

Malcolm.

--
Malcolm Austen - email: malcolm.austen@...


moderated "Incident report" sent to previous email address #bug

 

I think this is a bug: last week I changed my email address for my account, but the "incident report" today was sent to the old one and not to the new one.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

Duane,

Some of the things I listed have been addressed already.  But I am still curious where I changed my position a few times.

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

Duane,

I believe I have not changed position.

But I regret having confused the situation by discussing more than one problem in the same thread.  If you feel that I have changed my position, then you might have misunderstood.  I apologize if that happened.  Perhaps you could point out where you think I changed position a few times.

The problems I had were basically these:

- No email notification when (some) files were uploaded today.  This is not a recurring problem.  But it happened today.
- Deletions: No hint where a deleted file had been before it was deleted.
- Uploads: There are somewhat cryptic "links" for uploaded files (in the activity log).  There are a few issues around that.

Please, tell me where did I flip-flop, or where do you think that I did?  I do not always explain things clearly enough for everyone.

Regarding "but a link for a file that has been deleted won't do any good anyway."  To you, maybe.  Not to me.  Example:  Say there are a dozen files named "master.lib", and one of them is deleted.  Which one?  It helps to know which copy was deleted - what was the path to the deleted file's location?  If you have a large file system on groups.io, where do you look to find where a file was when it is deleted?  If there are no consequences to deleting a file, then it wouldn't matter; but deletions have consequences.

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Duane
 

On Wed, Feb 23, 2022 at 03:57 PM, Andy wrote:
Yes, it is both good and important to know.  If knowing anything about what goes on in your group matters, then knowing that something was uploaded matters, even if it is deleted later - whether that's 15 minutes later or a week later.
You will get a notification of uploads and deletes (along with other actions), but a link for a file that has been deleted won't do any good anyway.  Mark has already added full path in the notifications, so a link isn't really needed (especially if the file has already been deleted).  He's also agreed to try to determine what, if anything, went wrong for the situation where you claim to have not gotten notifications.

I've really been trying to follow your logic, but you've changed position a few times, so I may have misunderstood something.

Duane


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

On Wed, Feb 23, 2022 at 04:10 PM, Bruce Bowman wrote:
All notifications of an upload currently include a link to the file. If the file was deleted before the notification is sent, is receiving such a notification a good thing? Is it even important to know that a file was uploaded and immediately deleted? ...

Yes, it is both good and important to know.  If knowing anything about what goes on in your group matters, then knowing that something was uploaded matters, even if it is deleted later - whether that's 15 minutes later or a week later.

... It is, after all, too late to do anything about it.

These notifications are not suggestions to me that I must do something about them.  Sometimes I do.  Even if not, I do want to know why someone uploads a file, and I really want to know if they upload it and delete it 15 minutes later.  What's going on with that?  Do they need assistance?  As Moderator, I am there to do that.

For this particular case, where I received notice that a file was deleted but no notice that it was uploaded, what does that tell me?  It says that someone deleted a file that might have been uploaded a dozen years ago, and now it's gone and I don't know if I can get it back.  I recognized the filename.  I started to panic - until I checked the Activity log and saw that the same person also uploaded a file with the same filename this morning, so perhaps that was the one he deleted.

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Bruce Bowman
 

On Wed, Feb 23, 2022 at 11:47 AM, Duane wrote:
On Wed, Feb 23, 2022 at 09:31 AM, Andy wrote:
It looks as if Groups.io decides it does not need to tell me that the file was uploaded, because it was deleted before sending an email notification about it.
I've never seen that happen.  As near as I can tell/remember, I've been notified of every action as compared to the Activity log.
I'm going to try one last time to get my point across.

All notifications of an upload currently include a link to the file. If the file was deleted before the notification is sent, is receiving such a notification a good thing? Is it even important to know that a file was uploaded and immediately deleted? It is, after all, too late to do anything about it.

Seems to me we're asking for another "bug report" down the line about receiving an emailed link that doesn't work.

Regards,
Bruce


moderated Re: Now begging: add log entry for updating member signature #suggestion

 

On Mon, Feb 21, 2022 at 9:01 AM Janet_Catlady <JanetOliviaCatlady@...> wrote:
"Changed email delivery method (by moderator)" is not worded or grouped with all the other "Moderator changed" items in the search options. If this is supposed to be consistent (or if people expect it to be consistent), it's not. Maybe rephrase and move that one...

I've changed itto `Moderator changed email delivery method`.

 
I also noticed that there's no activity entry for when a moderator edits a topic title. (That's how I stumbled on the above.)

I've added a new `Changed topic's subject` activity log entry.

Thanks,
Mark 


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

 

Hi All,

I've added full paths to all File activity log entries as well as to notification messages. Also, for file/folder moves, I've added the destination folders. 

These changes only apply to new activities.

Andy, please send me as many details as possible about the missing notifications off-list, and I'll investigate.

Thanks,
Mark


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Duane
 

On Wed, Feb 23, 2022 at 09:31 AM, Andy wrote:
It looks as if Groups.io decides it does not need to tell me that the file was uploaded, because it was deleted before sending an email notification about it.
I've never seen that happen.  As near as I can tell/remember, I've been notified of every action as compared to the Activity log.

Duane


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy Wedge
 

On Tue, Feb 15, 2022 at 02:51 PM, Andy wrote:
 I suggest adding the name of the Folder, or a link to the Folder, where the file was deleted.
I agree adding a reference to where the file was deleted from would help. Although as Bruce alluded to, making a hyperlink to a file that no longer exists doesn't make sense. A hyperlink to the folder it was deleted from may be useful though.

On Wed, Feb 23, 2022 at 01:46 PM, Andy wrote:
My group settings are set to be notified by email when a folder is modified or a file is uploaded.  That setting is not honored.
I've been running tests and looked back at the email notifications I received for recent activity too and I can't see any notification that is missing.  I've had them for all uploads and deletes I've checked and even when I uploaded a group of files and immediately deleted one, the notification email showed both actions.  You seem to be assuming that because you did not receive a notification that Groups.io did not send one. Email is not a guaranteed service.

Regards
Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

On Wed, Feb 23, 2022 at 10:59 AM, Bruce Bowman wrote:
On Wed, Feb 23, 2022 at 10:56 AM, Andy wrote:
Notifications never contain a link to a file that was deleted.  Only the filename. 
Okay, now you're really confusing me.

You previously said that the missing notification was the upload, not the deletion. 

That is correct.  One of the many missing notifications today was about the Upload.

I was just replying to your message that said that "notifications contain a link to the file."  Sometimes they don't.  I am not entirely sure what prompted you to say that notifications contain a link to the file, but that part is not always true.

Regarding the uploaded file -- there was NO email notification at all about the uploaded file.  My complaint was not about the link to the file being missing; it was about the notification itself being missing.  There was never an email notification sent to me that said (paraphrasing) "File XYZ.lib was uploaded," with or without a link.  (Here, I am presuming that your use of the word "link" refers to the actual location of the file, e.g. a clickable link, and not just a mention of the file by its name.  Perhaps that is the thing I misunderstood about your earlier reply.)

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

For some purposes I can see where it works to use an ?id number as the link to a file's location, because that number stays the same even if the location moves.  But that doesn't work when the location is later deleted, making that ?id number useless.

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Bruce Bowman
 

On Wed, Feb 23, 2022 at 10:56 AM, Andy wrote:
Notifications never contain a link to a file that was deleted.  Only the filename. 
Okay, now you're really confusing me.

You previously said that the missing notification was the upload, not the deletion. 

Bruce


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

On Wed, Feb 23, 2022 at 10:44 AM, Bruce Bowman wrote:
Notifications contain a link to the file. If you've already deleted it, I'm thinking that failing to send a link to a nonexistent file kinda makes sense.

Notifications never contain a link to a file that was deleted.  Only the filename.  There is no link, and there is no reference to the location of the file that was deleted.

Notifications about new files have cryptic (to me) links, using an ?id number rather than a URL.  It would help me more if it had a URL to the location.  Then, even if the file AND its location become deleted, you still have a record of where the file used to be.

Andy


moderated Re: Actions on Files (in Activity Log and in Notification emails) do not reflect all actions #bug

Andy I
 

On Wed, Feb 23, 2022 at 10:41 AM, Bruce Bowman wrote:
Notifications by email are subject to all the foibles of email delivery. You need to check your Email Delivery History to determine if one or more of them may have been bounced, and also your Spam/Junk email folder to see if one of them landed there.

Been there, done that.

When they arrive in rapid fire, I've also occasionally had my email provider simply delete one of them. Perhaps it was thought to be a dupe...I cannot speculate beyond that.

Gmail does sometimes merge (delete) dupes, but I trust not when the content of the message differs 100%.

But if that were to have happened, why would groups.io send me one email message saying that (among other things) a folder was created and a file was deleted from that folder, and half a dozen other things -- but use a separate email message to say that a file was uploaded into the folder, which would have happened IN THE MIDDLE of that sequence?

Andy


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Bruce Bowman
 

On Wed, Feb 23, 2022 at 10:31 AM, Andy wrote:
It looks as if Groups.io decides it does not need to tell me that the file was uploaded, because it was deleted before sending an email notification about it.
Hmm. Never encountered that one.

Notifications contain a link to the file. If you've already deleted it, I'm thinking that failing to send a link to a nonexistent file kinda makes sense.

Regards,
Bruce


moderated Re: Actions on Files (in Activity Log and in Notification emails) do not reflect all actions #bug

Bruce Bowman
 

On Wed, Feb 23, 2022 at 10:23 AM, Andy wrote:
Lack of email notifications.  In some cases, I do not receive an email notification.
Notifications by email are subject to all the foibles of email delivery. You need to check your Email Delivery History to determine if one or more of them may have been bounced, and also your Spam/Junk email folder to see if one of them landed there.

When they arrive in rapid fire, I've also occasionally had my email provider simply delete one of them. Perhaps it was thought to be a dupe...I cannot speculate beyond that.

Although there may still be a problem of some kind, every time I've failed to get an email notification, it turned out that one or another of the above had happened. You might find web/app notifications to be more reliable.

Regards,
Bruce


moderated Re: When a file is deleted, show its former location in Activity log and Moderator notification #suggestion

Andy I
 

On Wed, Feb 23, 2022 at 10:05 AM, Duane wrote:
...  Maybe you received other notifications that you didn't notice?

No.  All these actions happened since 6 hours ago.  I received other notifications about new subscribers, and about a new message needing approval, and one notice about a co-moderator moving one of the folders, but nothing else about the files.

The first email notification I received today listed the deleted file first, but has nothing showing that the file was uploaded.  The Activity log does have that.  I think the same email notification also lists the creation of the folder into which the file had been uploaded.  So,
  • it shows the folder being created,
  • it doesn't show the file being uploaded into that folder,
  • it does show the file being deleted from that folder.

It looks as if Groups.io decides it does not need to tell me that the file was uploaded, because it was deleted before sending an email notification about it.

Andy