Date   

locked Re: ANOTHER DISASTER - a member reset another member's password

 

p.s. They all claim to have checked their spam folders over and over.
J

On Sun, Jan 17, 2016 at 12:31 PM, J_Olivia Catlady <j.olivia.catlady@...> wrote:
Actually, the person (or persons) in my group are getting emails from my group. However, they reportedly did not receive either the email transfer notification or the email with the reset-password link they were promised when they clicked on "forgot password."

J

On Sun, Jan 17, 2016 at 12:29 PM, Ro <recarlton@...> wrote:
yes one of my members is not recieving her direct email either, and she is set up for it. 


Ro
.




From: j.olivia.catlady@...
Date: Sun, 17 Jan 2016 12:02:30 -0800
To: beta@groups.io
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J




locked Re: ANOTHER DISASTER - a member reset another member's password

 

Actually, the person (or persons) in my group are getting emails from my group. However, they reportedly did not receive either the email transfer notification or the email with the reset-password link they were promised when they clicked on "forgot password."

J

On Sun, Jan 17, 2016 at 12:29 PM, Ro <recarlton@...> wrote:
yes one of my members is not recieving her direct email either, and she is set up for it. 


Ro
.




From: j.olivia.catlady@...
Date: Sun, 17 Jan 2016 12:02:30 -0800
To: beta@groups.io
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J



locked Re: ANOTHER DISASTER - a member reset another member's password

Ro
 

yes one of my members is not recieving her direct email either, and she is set up for it. 


Ro
.




From: j.olivia.catlady@...
Date: Sun, 17 Jan 2016 12:02:30 -0800
To: beta@groups.io
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.
J


locked Re: ANOTHER DISASTER - a member reset another member's password

 

(I mean, I would ask them to contact support. No worries, I would not tell them to email you, Mark. :-)


locked Re: ANOTHER DISASTER - a member reset another member's password

 

The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.

J


locked Re: ANOTHER DISASTER - a member reset another member's password

 

The password reset link should probably expire after 30 minutes to an hour. That gives it time in case the email is slow but limits the amount of damage it can do if someone else gets it somehow. If the real user doesn't have time after generating the password reset to use it, that user can always generate a new password reset link later.

JohnF


locked Photos and attachments from group site

Ro
 

Having successfully moved my group, people on the website, not direct email, want to attach photos/files, or do in line photos to their posts.   Can this be made available please?  for now, it seems it can only be done via direct email.  I have checked settings already and have attachments allowed. 


Ro


locked Re: pending member shows up normally in members list (#bug? #suggestion?)

 

Never mind. Upon further investigation, it seems the person joined the group months ago, but using a different email address. Still trying to sort this out, but seems ok.


locked pending member shows up normally in members list (#bug? #suggestion?)

 

I just noticed, with some dismay at first, that a pending member (someone whom I have not approved yet and am actually suspicious might be a spammer) shows up in the members list as if they're already a member, with no notation that I can see showing that they're still pending and not approved yet. The person does show up under "pending members" when I click on that, but in the general members list, if I'm just looking at that, there's nothing to indicate the pending status.

My request is that pending members either not show up in the members list, or be marked as "pending" in that list.

J


locked Re: after transfer, member having trouble creating password

Frances
 

Hi

I see in the GroupManagers group that the transferee should use the change password option to create their password. My group members are unlikely to want to use Facebook or Google login. I am adding that to my welcome message.

Frances


locked Re: after transfer, member having trouble creating password

 

Thanks. I think all are possibilities except #3. Mark has explicitly said that the transfer email goes to everyone, no matter what their subscription option.

J


locked Re: after transfer, member having trouble creating password

Sylvester <sylvester2007dc@...>
 

Here are a couple of thoughts on this:
1.  If the member is 'bouncing' 
2.  If Members ISP is blocking
3.  If they have their email preferences set to 'No Mail' or Digest for the group
4.  If Some members don't know where or how to check their Spam Junk folder
5.  If the member is using Apple devices, for instance, I use Apple devices and my Apple mail did not pick up any of the groups.io message the got diverted to Spam/Junk; however I decided to go to hotmail.com and check my junk folder their and guess what I found😀😀😀😀everything, all owner notifications I was missing😀😀😀😀
Just my thoughts, discoveries, and ?s

Diane

Sent from my iPhone

On Jan 17, 2016, at 10:39 AM, J_catlady <j.olivia.catlady@...> wrote:

Yes, there's a separate email from Mark. Not sure whether it comes from transfer [at] groups.io or support [at] groups.io. Apparently quite a few people can't find it. We need to ask them to check their spam. I haven't figure out yet why they can't find it...

Right now, we have a worsening situation where yet another person reset the password using the other person's link. She then posted, for the entire group to see, the password she set it to instead of communicating with the person offlist about it. She then apologized for that - always using email, so that the password is now proliferating through emails. 

What a fiasco!

On Sun, Jan 17, 2016 at 7:28 AM, Frances <travel@...> wrote:

Is there a default transfer email that is different from the welcome email? I did edit the one that is sent when someone joins my group. (It's in Notices.)

Is the transfer email editable? Can I see what it says so that the welcome notice agrees with it? 

Thanks.



locked Group Name In Banner #suggestion

 

I oftentimes have multiple Groups.io groups open at the same time in separate tabs of my browser.

Quickly figuring out which tab goes to which group could be made much easier and would be much simpler if the group's name appeared in larger type on the dark gray / black banner that goes across the top of the page and starts with the Groups.io logo followed by Your Groups followed by FInd or Create a Group followed by a large expanse of empty gray followed by the user's name.

Right now as I type this post the name of the group that the tab is opened to is in small blue type on a nearly white banner and is followed by a slash and then the word Post in dark gray.  If one was new to Groups.io it would be somewhat difficult to find;  certainly the group's name is deserving of a little more focus on the group's pages?

I realize this doesn't rank up there with the most pressing of issues, it's just something that would make the user experience easier and it would give the pages a more homogenized group look and feel to have the group's name more prominently displayed on its pages.

Thanks for considering this, Mark!

Best,

Mark Bielecki

 



locked Re: after transfer, member having trouble creating password

 

Yes, there's a separate email from Mark. Not sure whether it comes from transfer [at] groups.io or support [at] groups.io. Apparently quite a few people can't find it. We need to ask them to check their spam. I haven't figure out yet why they can't find it...

Right now, we have a worsening situation where yet another person reset the password using the other person's link. She then posted, for the entire group to see, the password she set it to instead of communicating with the person offlist about it. She then apologized for that - always using email, so that the password is now proliferating through emails. 

What a fiasco!

On Sun, Jan 17, 2016 at 7:28 AM, Frances <travel@...> wrote:

Is there a default transfer email that is different from the welcome email? I did edit the one that is sent when someone joins my group. (It's in Notices.)

Is the transfer email editable? Can I see what it says so that the welcome notice agrees with it? 

Thanks.



locked Re: after transfer, member having trouble creating password

Frances
 

Is there a default transfer email that is different from the welcome email? I did edit the one that is sent when someone joins my group. (It's in Notices.)

Is the transfer email editable? Can I see what it says so that the welcome notice agrees with it? 

Thanks.


locked Re: DISASTER!!!

 

I thoroughly agree. All my little complaints and 'bug reports' and 'suggestions' should be taken in the context of pent-up demand for someone who actually •responds•. And now, with Mark responding in a way that's beyond my wildest imagination, I am greedy. I am just so •starving• for a response for so •long• (from Yahoo) thst I'm taking it all out here, on poor Mark. So I echo these sentiments 110%.
J

Sent from my iPhone

On Jan 17, 2016, at 6:09 AM, Mark Bielecki via Groups.io <msb05001@...> wrote:

On Sat, Jan 16, 2016 at 06:04 pm, weebeequilting wrote:

Mark,

Thank you so much for responding so quickly to this request.  I'm sure it was a lot of work for you and just know it is very much appreciated.  I feel less vulnerable now.  I am so impressed with how quickly you respond to requests for enhancements and changes.  It is so refreshing after dealing with Yahoo for so many years.  Thank you again for making this very helpful change.

 

Janice Bahrt

New Statler Siblings Group

A group of Long Arm Quilters using Computer Assisted Machines (robotics)

=== WHAT WE GROUPS.IO GROUP OWNERS SHOULD COME AWAY FROM THE PHOTO DISASTER APPRECIATING ===

To Mark Fletcher, the Groups.io team, and all of the Groups.io group owners,

Everything Janice wrote in her post that I'm responding to strikes a chord within me as I read it (take a moment and re-read it!).

When I read about the numerous problems that are happening in Groups.io,, and all of the new product idiosyncrasies that are being discovered and having to be dealt with on a daily basis, one thing keeps popping up in my mind:

It's OK.  This guy Mark and his team have their act together and unlike Yahoo! Groups they care about their product and want it to be fixed, they respond to requests for help and they do so in a quick, timely, and efficient manner, they respond to help requests with responses that actually have something to do with the original help message, they fix the problems being discussed quickly and usually the first time and in the process usually don't turn other non-problems into problems, and they clearly actually do care about this product and the group owners and users.  Plus they're doing all of this with what must be a team that's miniscule compared to the Yahoo! Groups' Neo non-help team and non-coders, they're doing it without any real current revenue (no ads, probably very little in paid subscriptions as of yet), and they're doing all of this with what appears to be a happy face and good dispositions.  I am always left feeling confident that whatever problems that are discovered will be addressed in a professional and timely manner, rather than being left with the ongoing feeling of resignation and despair as I do with Yahoo! Groups as it goes further and further downhill with no expectation of it ever being fixed.  

As they would say in some of the awful R rated movies that my teenage sons watch, "These guys are f***ing awesome!"

I just want to let Mark and his team know how much I sincerely appreciate how they're saving the years of time and effort many of us Yahoo! Groups owners have put into our Yahoo! Groups.  I think that without exception all of us Yahoo! Groups owners know that Yahoo! Groups is a sinking ship with bubblegum in the hull holes and that it's just a matter of time before there are more holes than there is bubblegum or before Yahoo! just pulls the bubblegum plugs and lets the ship sink into oblivion.

So I'll end this with a "Thank you so very much for all you've done and all you do, both Mark and his team;  we Groups.io owners appreciate your work and dedication and are 100% behind you, even when there are hiccups and stumbles.  Keep up the good work!"

I encourage all Groups.io owners to take a moment and give Mark and his team a well deserved electronic pat on the back and thank you as well.  I'm sure it actually does have meaning and value for the people who are probably working themselves ragged on our behalf.

Best,

Mark Bielecki

   


      




locked Re: DISASTER!!!

Duane
 

On Sun, Jan 17, 2016 at 06:09 am, Mark Bielecki <msb05001@yahoo.com> wrote:

It's OK.  This guy Mark and his team
(snipped)
Best,

Mark Bielecki
Unless something has changed recently, I believe that Mark IS the team. <grin> I agree with your sentiment 100% and wish IO the success it deserves.

Duane


locked Re: DISASTER!!!

 

On Sat, Jan 16, 2016 at 06:04 pm, weebeequilting wrote:

Mark,

Thank you so much for responding so quickly to this request.  I'm sure it was a lot of work for you and just know it is very much appreciated.  I feel less vulnerable now.  I am so impressed with how quickly you respond to requests for enhancements and changes.  It is so refreshing after dealing with Yahoo for so many years.  Thank you again for making this very helpful change.

 

Janice Bahrt

New Statler Siblings Group

A group of Long Arm Quilters using Computer Assisted Machines (robotics)

=== WHAT WE GROUPS.IO GROUP OWNERS SHOULD COME AWAY FROM THE PHOTO DISASTER APPRECIATING ===

To Mark Fletcher, the Groups.io team, and all of the Groups.io group owners,

Everything Janice wrote in her post that I'm responding to strikes a chord within me as I read it (take a moment and re-read it!).

When I read about the numerous problems that are happening in Groups.io,, and all of the new product idiosyncrasies that are being discovered and having to be dealt with on a daily basis, one thing keeps popping up in my mind:

It's OK.  This guy Mark and his team have their act together and unlike Yahoo! Groups they care about their product and want it to be fixed, they respond to requests for help and they do so in a quick, timely, and efficient manner, they respond to help requests with responses that actually have something to do with the original help message, they fix the problems being discussed quickly and usually the first time and in the process usually don't turn other non-problems into problems, and they clearly actually do care about this product and the group owners and users.  Plus they're doing all of this with what must be a team that's miniscule compared to the Yahoo! Groups' Neo non-help team and non-coders, they're doing it without any real current revenue (no ads, probably very little in paid subscriptions as of yet), and they're doing all of this with what appears to be a happy face and good dispositions.  I am always left feeling confident that whatever problems that are discovered will be addressed in a professional and timely manner, rather than being left with the ongoing feeling of resignation and despair as I do with Yahoo! Groups as it goes further and further downhill with no expectation of it ever being fixed.  

As they would say in some of the awful R rated movies that my teenage sons watch, "These guys are f***ing awesome!"

I just want to let Mark and his team know how much I sincerely appreciate how they're saving the years of time and effort many of us Yahoo! Groups owners have put into our Yahoo! Groups.  I think that without exception all of us Yahoo! Groups owners know that Yahoo! Groups is a sinking ship with bubblegum in the hull holes and that it's just a matter of time before there are more holes than there is bubblegum or before Yahoo! just pulls the bubblegum plugs and lets the ship sink into oblivion.

So I'll end this with a "Thank you so very much for all you've done and all you do, both Mark and his team;  we Groups.io owners appreciate your work and dedication and are 100% behind you, even when there are hiccups and stumbles.  Keep up the good work!"

I encourage all Groups.io owners to take a moment and give Mark and his team a well deserved electronic pat on the back and thank you as well.  I'm sure it actually does have meaning and value for the people who are probably working themselves ragged on our behalf.

Best,

Mark Bielecki

   


      




locked Re: ANOTHER DISASTER - a member reset another member's password

 

LOL. I guess all of that makes sense!

On Sat, Jan 16, 2016 at 10:19 PM, Shal Farley <shals2nd@...> wrote:
J,

> The really odd thing, though, was that when *I* clicked on the link
> (which I did, out of curiosity, before the other person did), and then
> just exited the window without doing anything, the next time I went to
> my group the system made me log in again, as if I'd logged out (I
> hadn't).

That's not too odd. In order to complete the password reset the site would need to be accessing the other person's account. Which means it needed to be signed out of yours.

Look at it this way: because the email address associated with that link was not your address, and the system believed that the person clicking the link was that other person, it dared not allow that person access under your account.

> So it seemed to me at that point that when I clicked on the link, it was
> known which account (email address) I was coming from.

It "knew" only the address of the other person. That's who it thought you were.

-- Shal






locked Re: ANOTHER DISASTER - a member reset another member's password

 

J,

The really odd thing, though, was that when *I* clicked on the link
(which I did, out of curiosity, before the other person did), and then
just exited the window without doing anything, the next time I went to
my group the system made me log in again, as if I'd logged out (I
hadn't).
That's not too odd. In order to complete the password reset the site would need to be accessing the other person's account. Which means it needed to be signed out of yours.

Look at it this way: because the email address associated with that link was not your address, and the system believed that the person clicking the link was that other person, it dared not allow that person access under your account.

So it seemed to me at that point that when I clicked on the link, it was
known which account (email address) I was coming from.
It "knew" only the address of the other person. That's who it thought you were.

-- Shal