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moderated Re: Web/App notifications mean emails are not necessary #misc

Andy Wedge
 

Hi Christos,

On Tue, Oct 19, 2021 at 08:44 AM, Christos Psarras wrote:
How about this: The Member Notifications' Messages dropdown is currently implicit in its usage, it doesn't say it but it implies one gets the emails too.  So make it explicit and have it work the same as the Mod Notifications,
your suggestion covers the receipt of notifications and how that is achieved but there is a distinction between the notification about a message and the message itself.  My point is that if a notification is received and the message itself is read via the app (effectively reading it online), then receiving an email with the same message text may be considered superfluous.

Currently Groups.io only sends you a notification about a message when it also sends you the message text by email (either in a digest, individual or special notice - you do not get notifications if you get a Daily Summary because that does not contain the text of messages).  Adding any kind of email option in the notifications list would create the situation where you would get an email to say that a message has been posted and then an email with the message itself.

I use Outlook on my PC and Nine as my mail client on my phone and these already create push notifications when I receive an email. So, choosing an email option from your suggested list would mean I would get two push notifications for each message from Groups.io, one for the notification email and another for the actual message - not user friendly at all.

Regards,
Andy


moderated Merging Two Poster ID's with the Same Email Address after Deletion of Account #suggestion

Sandra
 

Hi, 

I was a member of a group and a moderator. Due to circumstances and having one of those really bad days (months), I deleted my account. I rejoined again, however I have a new poster ID. I did ask support if it was possible to merge my former poster ID with my new poster ID and was told it was not available at this time. 

I would like to make a suggestion to see if it would be possible at some point and in very limited circumstances to merge two poster ID's when a person has the same email address and has deleted their account and then rejoins. I do understand any concerns, such as my email account could have been hacked and someone else is now accessing my account and acting as me. 

I did post various messages under my former poster ID and now the name and file uploads are all blank as my old self no longer exists. 

Thank you in advance for any consideration. 

Sandra


moderated Re: #bug - Sponsor Group CC Link Doesn't work on mobile #bug

 

On Mon, Oct 18, 2021 at 7:56 PM Jason Spitz - SV Breathe #49 <jason@...> wrote:

We have a new group we are setting up.  Two admins have tried to make a credit card sponsorship through our phones.  I have an Iphone 8, not sure of other.  The credit card "+Pay with Credit Card" button is not clickable after all credit card info is added (ie. added payment amount, credit card number, credit card security code, expiry date, and zip code all entered).
The sponsorship button works on computer.

Due to Apple's app store rules, we cannot take any payments using the mobile app (if we do, we have to set up app payments through Apple as well, which would take a 30% cut). I will remove the the sponsorship button on the app.

Thanks,
Mark 


moderated Re: Merge subject retention problem and/or Broken threading problem #bug

 

On Thu, Oct 14, 2021 at 6:16 PM Christos Psarras <christos@...> wrote:
Turns out this Part2 threading problem is not merge-related, it's split-related. 

I believe I have now fixed this. Please let me know if you see it again.

Thanks,
Mark 


moderated Re: Web/App notifications mean emails are not necessary #misc

 

On Fri, Oct 1, 2021 at 12:14 PM, Mark Fletcher wrote:
I've been thinking about this as well and want to fix it. But I haven't figured out how to tweak the subscription settings to allow for a setting where you get notifications for individual messages but no emails. Do you have any thoughts on that?

How about this: The Member Notifications' Messages dropdown is currently implicit in its usage, it doesn't say it but it implies one gets the emails too.  So make it explicit and have it work the same as the Mod Notifications, something like this:


The current value (and default) of "Web/App Notifications" becomes "Email and Web/App notifications", db updated, no downstream code changes, and the current value of "None" becomes "Email only", db updated, no code changes, so totally transparent to existing users.  App users who don't want the email can now go and select the new "Web/App notifications only" option, and are now able to get individual message notifications with no actual emails, and code is only needed for this combo and wouldn't be much.  Very minimal sub settings page visual changes, & minimal help manual changes. Everyone's happy.

Changing the help blurb from "Whether to be notified of new messages" to "Where to get emails and notifications of new messages" or something similar would help make it pretty obvious.

Cheers,
Christos


moderated #bug - Sponsor Group CC Link Doesn't work on mobile #bug

Jason Spitz - SV Breathe #49
 

Hi,
We have a new group we are setting up.  Two admins have tried to make a credit card sponsorship through our phones.  I have an Iphone 8, not sure of other.  The credit card "+Pay with Credit Card" button is not clickable after all credit card info is added (ie. added payment amount, credit card number, credit card security code, expiry date, and zip code all entered).
The sponsorship button works on computer.
Thanks,

Jason


moderated Re: Notify member when their message is automatically deleted due to hashtag duration #suggestion

 

On Mon, Oct 18, 2021 at 05:11 PM, Tom Vail wrote:
"Remind before deleting."
But it makes sense to me to notify only the originator of the topic. That's not a matter of logic, just of minimizing annoyance to everyone else.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Hashtag duration conflict - who wins? #misc

 

On Mon, Oct 18, 2021 at 05:13 PM, Tom Vail wrote:
It would work, but too complicated for our average user.
Why? It seems even simpler than your current scheme (which isn't working anyway). Tell your group members that if they want their ad (or whatever it is they're posting - you're making us guess;) to expire in a year, put the hashtag called #ExpireInOneYear on it.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Notify member when their message is automatically deleted due to hashtag duration #suggestion

 

On Mon, Oct 18, 2021 at 05:05 PM, Tom Vail wrote:
That may be logical to you, but no to me.  As an IT professional, the longer retention date would always take precedence
I don't know what being an IT professional has to do with this. I myself did software for 15+ years. This is simple logic. Using your argument, a hashtag with no duration (i.e., no restriction) would take precedence over a hashtag with a finite duration, thus nullifying the entire feature.

If you want to get all technical about it, I'd say hashtag restrictions should be treated as "and"'s,  not "or"s.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Hashtag duration conflict - who wins? #misc

Tom Vail
 

It would work, but too complicated for our average user.

Tom


moderated Re: Notify member when their message is automatically deleted due to hashtag duration #suggestion

Tom Vail
 

If you post something in a topic which you think is out there for whomever to see, and it is deleted due to duration, then it seems logical (to me) that you would remind them it was/will be deleted.  Not a big deal if the duration is 2 days, but a year out would make a difference.  As J said, it depends on the application so maybe it is an option in the Hashtag set up to "Remind before deleting."

Tom


moderated Re: Notify member when their message is automatically deleted due to hashtag duration #suggestion

Tom Vail
 

That may be logical to you, but no to me.  As an IT professional, the longer retention date would always take precedence.  Deleting data before that can cause issues, but then we are not guarding Fort Knox.


moderated Re: Notify all Owners (and Moderators with the Billing privilege) when Billing Cycle Up #suggestion

Michael Pavan
 

On Oct 14, 2021, at 10:57 AM, Bruce Bowman <bruce.bowman@tds.net> wrote:
What if a Payor has died? Will his heirs know to log in and delete his account? No...his account remains active; so all notifications and warnings continue to be sent there. Ultimately, the group gets silently downgraded.

Unless there's a fine point that I'm missing (or hasn't been adequately documented), it seems appropriate to send the warning messages to more people than just the current Payor when a billing cycle runs into a glitch.
This is another ramification of there being no Owner Succession feature.


moderated Re: Notify all Owners (and Moderators with the Billing privilege) when Billing Cycle Up #suggestion

Joseph Hudson
 

Oh OK, yeah that would be it. I know I didn't get angry about having that notification. I just reached out to the owner himself and asked him about the credit card. That's all I did but that's good.

On Oct 18, 2021, at 4:12 PM, Mark Fletcher <markf@corp.groups.io> wrote:

On Fri, Oct 15, 2021 at 9:13 PM Joseph Hudson <jhud7789@twc.com> wrote:
Hello Mark, quite a few years ago, I was alerted of a co-owners payment method no longer being valid wouldn't that be the same as unable to make a payment as we are discussing below seems like to me it would be. Seems how I received the same message that he did.

Are you referring to a credit card being expired? We no longer send those messages out; people would get confused and/or angry about them.

Mark


moderated Re: Notify all Owners (and Moderators with the Billing privilege) when Billing Cycle Up #suggestion

 

On Fri, Oct 15, 2021 at 9:13 PM Joseph Hudson <jhud7789@...> wrote:
Hello Mark, quite a few years ago, I was alerted of a co-owners payment method no longer being valid wouldn't that be the same as unable to make a payment as we are discussing below seems like to me it would be. Seems how I received the same message that he did.

Are you referring to a credit card being expired? We no longer send those messages out; people would get confused and/or angry about them.

Mark 


moderated Re: Override: Not Moderated vs Moderate-Attachments precedence #misc

 

On Mon, Oct 18, 2021 at 10:55 AM Christos Psarras <christos@...> wrote:

As it stands right now, for a GroupSetting:non-moderated group, where Attachments are set to Moderate, but the person (user or admin) is set to Override: Not Moderated (P), the moderate-attachments setting takes precedence and the message goes into pending.

This should be fixed now. Override: not moderated takes precedence.

Thanks,
Mark 


moderated Re: one page to see all pending messages #suggestion

Ry Jones
 

Thank you, Mark - I used this for the first time today; it works like a charm!
Ry

On Wed, Oct 13, 2021 at 1:12 PM Mark Fletcher <markf@corp.groups.io> wrote:
On Fri, Oct 8, 2021 at 6:56 AM Ry Jones <rjones@...> wrote:
I would like one page to visit where I can see all pending messages for all of my mailing lists. Right now, I can see that I have a dozen or so pending messages (mostly spam) across all of my lists, but then I have to go click several times to delete them all, or to approve the rare message I should approve.

I have added this. Now when you go to https://groups.io, or to your enterprise domain, there is a new 'Pending' sidebar entry where you can view all the pending messages for all of your groups.

Cheers,
Mark 



--
Ry Jones
Community Architect, Hyperledger


moderated Re: Override: Not Moderated vs Moderate-Attachments precedence #misc

 

No thanks. :-)

On Oct 18, 2021, at 11:52 AM, Christos Psarras <christos@psarras.org> wrote:

That's the same reason why my question came up, see https://groups.io/g/GroupManagersForum/topic/86416743 , that's what they're trying to accomplish.

Cheers,
Christos


On 2021-10-18 14:00, J_Catlady via groups.io wrote:
The whole reason I requested (long ago) that P override everything was to give complete posting freedom to certain, highly trusted members.




--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Override: Not Moderated vs Moderate-Attachments precedence #misc

 

That's the same reason why my question came up, see https://groups.io/g/GroupManagersForum/topic/86416743 , that's what they're trying to accomplish.

Cheers,
Christos

On 2021-10-18 14:00, J_Catlady via groups.io wrote:
The whole reason I requested (long ago) that P override everything was to give complete posting freedom to certain, highly trusted members.


moderated Re: Override: Not Moderated vs Moderate-Attachments precedence #misc

 

I think P should take precedence and the attachment should not be moderated. The whole reason I requested (long ago) that P override everything was to give complete posting freedom to certain, highly trusted members.


On Oct 18, 2021, at 10:55 AM, Christos Psarras <christos@...> wrote:

Hi folks,

As it stands right now, for a GroupSetting:non-moderated group, where Attachments are set to Moderate, but the person (user or admin) is set to Override: Not Moderated (P), the moderate-attachments setting takes precedence and the message goes into pending.

The manual doesn't clearly state what should happen or happens in this case. 

In https://groups.io/helpcenter/ownersmanual/1/managing-members/moderating-individual-members there is no explicit mention: Override: not moderated: No messages posted by this member are moderated, regardless of the group’s or an individual topic’s moderation setting.

Conversely, in https://groups.io/helpcenter/ownersmanual/1/customizing-group-settings/message-formatting-settings there is some mention but still not quite clear: Attachments-Moderate: The system flags messages that include attachments for moderation (regardless of other moderation settings set for the group).  It does mention group mod settings but not (explicitly) individual mod settings.

So it's not quite clear in this case what should happen, so is this precedence the way it should happen, or should the individual posting setting take precedence?

Regardless, those two manual sections can use a bit more clarification about this.

Cheers,
Christos

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu

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