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moderated Re: Can no longer ban inactive accounts #update

Duane
 

On Sun, Aug 22, 2021 at 07:08 AM, Chris Jones wrote:
Deactivated might have given me more of a clue, but "inactive"? I don't think I would ever have come to the correct conclusion.
The mention of this was over 5 years ago, so I don't hold anyone responsible for not remembering. ;>)  The earliest mention seems to be in https://beta.groups.io/g/main/message/2989, while the specific definition is at https://beta.groups.io/g/main/message/5183.  I do see that Deactivated might be easier to understand.  I don't believe these are explained in the Owners Manual, so maybe Nina can add them to the section about "Downloading your group’s member list" when she finishes her travels.

Duane


moderated Re: Can no longer ban inactive accounts #update

Andy
 

FWIW, I agree with Chris that "inactive" was a poor choice of words.  But I guess we are stuck with it.

Did Chris want to change the subject line of this topic, or the error message that is displayed?  If the latter, I wonder if Mark can't just augment the error message without changing the official designation?

Andy


moderated Re: Can no longer ban inactive accounts #update

Chris Jones
 

On Sun, Aug 22, 2021 at 12:56 PM, Duane wrote:
For those that may not be familiar with this,
Until your post that included me. :)
I believe Mark uses the Inactive parameter of a member record to disable the account site wide, so that's why he titled it this way.  If you download your member list, in the column labeled "User Status" [AKA site wide status], you'll see this option shown.
Yes it is there. However, although I might have noticed that previously I did not pay it any particular attention. Had I stopped and thought about it then I don't think I would have concluded that it means that the A/C had been disabled. Deactivated might have given me more of a clue, but "inactive"? I don't think I would ever have come to the correct conclusion.

Chris


moderated Re: Can no longer ban inactive accounts #update

Duane
 

On Sat, Aug 14, 2021 at 10:31 AM, Chris Jones wrote:
1: Change the subject line of this topic to Can no longer ban inactive disabled accounts
For those that may not be familiar with this, I believe Mark uses the Inactive parameter of a member record to disable the account site wide, so that's why he titled it this way.  If you download your member list, in the column labeled "User Status" [AKA site wide status], you'll see this option shown.

Duane


moderated Re: Use bounce tracking on private replies #suggestion

 

Bruce,

Private replies sent via the web interface could conceivably be
logged; ...
Correct, that is the scenario I tested.

and yet, I wonder if creating a discrepancy of this sort -- based only
on how the message was sent -- could become a source of future
confusion.
I believe that the utility of having this information vastly outweighs any possible confusion over why it is unavailable for private replies by email.

Easy enough to explain that any delivery failure when replying privately by email will be reported to you by your email service's postmaster (often called the "mailer daemon").

I could be mistaken, but I was under the impression that all bounces
are logged.
Sadly, no.

I believe all message posts are tracked for bounces, but not all notices or other things are. For example, email notices forwarded to mods and owners in response to a message to the +owner address are not bounce tracked, and I think those too should be.

Shal


moderated Re: Can no longer ban inactive accounts #update

Andy
 

I'm pretty sure this one was directed at me.
 
Mark, I feel it would be helpful to understand why make this change?  Apparently there was something bad about what I did.  Maybe it messes things up for the servers, or it conflicts with your vision and you don't want it to happen.
 
For me, it's uncomfortable when someone we banned disappears from our list of Banned Members.  Once banned, I feel they ought to stay on the list, unless someone consciously un-bans them.  I get it that you banned them too and that it effectively overrides our group-specific ban, but it doesn't feel right knowing that they are not banned from our group anymore.
 
And then, we have the new situation where a banned member modified his settings in our group after being banned.  He should not have been able to do that if he was still on our Banned Members list.
 
For me, on the moderator end of things, this makes me want to be doubly sure banned members stay on our list of Banned Members.  Once off that list, I feel like we lose control over whether or not they stay banned.  Though I'd like to trust that your list is permanent, I don't know this, so I feel like I want to see their name back on my list of Banned Members.
 
I guess I'm just wondering why it's necessary to make this change.  Not trying to convince you otherwise, and not expressing anger.  Just puzzled.
 
Andy
 
 


moderated Re: Use bounce tracking on private replies #suggestion

Bruce Bowman
 

On Fri, Aug 20, 2021 at 07:26 PM, Shal Farley wrote:
In attempting to reproduce Sean's problem I noticed that my Email Delivery History contained no record of the successful delivery of the Private reply.
https://beta.groups.io/g/main/message/30105
Private replies sent via email are go directly to the recipient; they never go through groups.io and thus cannot be logged. Private replies sent via the web interface could conceivably be logged; and yet, I wonder if creating a discrepancy of this sort -- based only on how the message was sent -- could become a source of future confusion. 

I think it would be useful to log the response to those, especially in cases where they bounce.
I could be mistaken, but I was under the impression that all bounces are logged. 

Regards,
Bruce


moderated Date data bug(s) in the Export Member List JSON file #bug

 

Hi Mark,

When one exports the Member List through Settings->Export Group Data, two of the date fields have weird defaults and one of them is not being populated correctly during export.  The two fields are:

moderator_notes_updated:  Rows where no mod notes exist contain 1969-12-31T16:00:00-08:00; rows which do have mod notes contain the correct note date, e.g. 2021-08-13T10:36:56.340554433-07:00

most_recent_message: all rows contain 0001-01-01T00:00:00Z regardless of actual member posts.

If it makes any difference, my PC and Gio date/time format setup is YYYY-MM-DD and 24hr.

Cheers,
Christos


moderated Re: Banned from groups.io? #misc

 

On Thu, Aug 19, 2021 at 10:04 AM, Mark Fletcher wrote:
If Member B updates his SpamCop settings so that they don't automatically report group messages to Linode, I will re-enable their account as well.
 

I have discussed this with Member B. Here's what he told me.

Thanks for your reply.  I don't have any kind of automated process that
reports anything to Spamcop.  I have to log into Spamcop, open the suspect
email, do a "show original", then copy and paste it and select "report".
It's sort of a pain but I get very little spam.

I would prefer to be reinstated as gstatong@... since I check that
email daily..  And now that I know any suspected spam should be reported to
you, that's what I'll do. As far as I know, this is the only "groups.io"
service I subscribe to, so this shouldn't happen again.

Please reinstate member B. He has learned his lesson. Thanks, Mark.
--
David Bryant
Canyon Lake, Texas
https://t-vog.groups.io/g/main    https://davidcbryant.net


moderated Re: Use bounce tracking on private replies #suggestion

 

J,

It seemed that perhaps you hadn't realized you'd replied to the group
(meaning, perhaps that's why you didn't see any record of a private
reply).
Oh, I see.

No, to reproduce (what I think was) Sean's case I used the Messages page of my test group on the web to click "Reply", "Private" and "Reply to Sender" on a message posted by a different member of the test group.

Now that I look for it, that action also seems to have not been recorded in the test group's Activity log either. I think that lack has already been a suggestion here in beta.

Shal


moderated Re: Use bounce tracking on private replies #suggestion

 

On Fri, Aug 20, 2021 at 04:54 PM, J_Catlady wrote:
It seemed that perhaps you hadn't realized you'd replied to the group
(meaning, perhaps that's why you didn't see any record of a private reply).
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Use bounce tracking on private replies #suggestion

 

On Fri, Aug 20, 2021 at 04:49 PM, Shal Farley wrote:
if you are actually talking about that topic.
Yes, I was talking about that, because you referred to it. It seemed that perhaps you hadn't realized you'd replied to the group. But you're saying you did both. (I now recall that you sometimes reply to a group with a cc to an individual.)
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Use bounce tracking on private replies #suggestion

 

J,


I'm confused. You posted a reply in beta. Did you also send a PM?
 
Now I'm confused. This suggestion was not (intended as) a reply. I did not PM anybody for this.

I did CC Sean directly in my message to him prior to my reply to him in Beta, if you are actually talking about that topic.

Shal


moderated Re: Use bounce tracking on private replies #suggestion

 

I'm confused. You posted a reply in beta. Did you also send a PM?
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Use bounce tracking on private replies #suggestion

 

Mark,

In attempting to reproduce Sean's problem I noticed that my Email Delivery History contained no record of the successful delivery of the Private reply.
https://beta.groups.io/g/main/message/30105

I think it would be useful to log the response to those, especially in cases where they bounce.

Shal


moderated Re: Members are not receiving individual replies #bug

 

Sean,

Is anyone else experiencing this same problem?
Not me.

I just tested this in my test group, using two members (one the OP, the other replying privately), and the individual reply went through immediately.

Please see my detailed reply in GMF and engage there for discussion:
https://groups.io/g/GroupManagersForum/message/38988

Shal


moderated Members are not receiving individual replies #bug

Membership Team
 

Hi all, 

We've noticed a recent uptick in our membership not being able to reply individually. Our members are reporting that they send individual replies via groups.io, but hear no response. We've tested this ourselves with one of our members-- we had him reply individually to one of our posts, and we never received his reply, even after looking through our spam (we use gmail, while our members use a variety of email servers.) 

Is anyone else experiencing this same problem? Any solutions? 

Sean

PSP Membership Team

Over 6,500 Families Strong

"Like a Swiss Army Knife of Life" (real quote from a PSP member)





moderated Re: Banned from groups.io? #misc

 

On Thu, Aug 19, 2021 at 10:04 AM, Mark Fletcher wrote:
...
Please let me know if you have any questions.
 
Mark
Thank you. I will let my group know that they may be kicked out if they run SpamCop. I'll need to follow up with member b ... will let you know what I learn.
 
--
David Bryant
Canyon Lake, Texas
https://t-vog.groups.io/g/main    https://davidcbryant.net


moderated Re: Banned from groups.io? #misc

 

Hello,

On Thu, Aug 19, 2021 at 7:44 AM David Bryant <david@...> wrote:
Today when I checked on activity in my group I saw a new message. Two of them, actually.

xxx@yyy was banned from Groups.io

Two of my members have been rather unceremoniously removed from my group. This has never happened before. They don't even show up on the list of past members (I pay $20 a month for premium features).

Here's what happened. Member A, as you mentioned, sent a spam message yesterday to the group. Member B reported that message to Linode, our hosting service. As a matter of course, we are required to act upon these complaints or Linode turns off access to our site. 

I investigated and disabled both accounts. I disabled Member A's account, because they sent the spam. I disabled Member B's account, because they reported the message to Linode, and not to you, the group owner.

I have re-enabled Member A's account and resubscribed them to your group (along with the Override: Moderated setting). If Member B updates his SpamCop settings so that they don't automatically report group messages to Linode, I will re-enable their account as well.

Please let me know if you have any questions.

Mark


moderated Banned from groups.io? #misc

 

Today when I checked on activity in my group I saw a new message. Two of them, actually.

xxx@yyy was banned from Groups.io

Two of my members have been rather unceremoniously removed from my group. This has never happened before. They don't even show up on the list of past members (I pay $20 a month for premium features).

Does anyone know anything about this? I understand you can do anything you want to with the web site, Mark. But frankly, I'm annoyed. It seems to me that if these people have done something wrong I should have been involved in any decision to kick them out of my group. I'm pretty sure one of these people caught a computer virus yesterday, or maybe the day before. I had to deal with some spam she sent (inadvertently) just yesterday. The other person who was kicked out hasn't posted anything since December, 2020. Why would an inactive member get kicked out? I suppose that maybe he had joined more than one groups.io group, and did a no-no somewhere else on groups.io..

Why did this happen?  What can I do about it? Can I get some sort of explanation about why these people were banned from groups.io? I vet the members of my rgroup pretty carefully. All of them are, or once were,  unpaid volunteers in the TaxAide program run by the AARP Foundation. In other words, they're solid and sensible senior citizens. I can't imagine why groups.io wants to ban them.
--
David Bryant
Canyon Lake, Texas
https://t-vog.groups.io/g/main    https://davidcbryant.net

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