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moderated Re: Message to Attendees Gets Blocked #bug

Andy Wedge
 

On Wed, Apr 14, 2021 at 05:00 AM, Charlie Behnken wrote:
We use the RSVP feature of the calendar and were using the Action feature "Email All Attending".  Over the past few months this feature has been failing.  It started with only one or two organizers having problems but recently seems to be affecting every organizer and has become so unreliable that I am telling people not to use it.
I've just sent a message to 98 attendees on an RSVP event and I can't see any indication of failure. Everyone member I've checked the email delivery history for has a successful 'Post To Member' delivery.

Regards
Andy


moderated Re: Meaning of "Rejected Message" #suggestion

Andy Wedge
 

On Wed, Apr 14, 2021 at 05:14 AM, Andy wrote:
I thought it meant that it is sent whenever an incoming message was rejected.  But not, apparently.
The Owner's Manual describes the circumstances when a Rejected Message notice is sent quite clearly.

Andy


moderated Meaning of "Rejected Message" #suggestion

Andy
 

In group Settings, there are a handful of Member Notices that Moderators can create.  There is a Welcome message that I think all groups get by default.  Another one is "Rejected Message", which is said to be the "Message sent when a message is rejected".

What does that mean?

I thought it meant that it is sent whenever an incoming message was rejected.  But not, apparently.

Most rejected messages are ones sent by unsubscribed addresses.  When someone sends a message that is rejected for that reason, they do not receive one of those "Rejected Messages".  Instead, they receive a cryptic reply (which for me implies that Groups.io is "misconfigured", until I read further down).  Everything that I wrote in the "Rejected Message" message is apparently of no use because that message is not sent.

Is the problem that Groups.io fails to send that message when an incoming message was rejected?

Or is that message used only in a subset of cases -- and if so, should the name or its description be changed to reflect the more restricted usage?

Thanks,
Andy


moderated Message to Attendees Gets Blocked #bug

Charlie Behnken
 

We use the RSVP feature of the calendar and were using the Action feature "Email All Attending".  Over the past few months this feature has been failing.  It started with only one or two organizers having problems but recently seems to be affecting every organizer and has become so unreliable that I am telling people not to use it.

I haven't tried today, but in the past I was able to send messages that the attendees received, but the other Owner failed, so it is not just permissions.  I can not see any pattern in the email host of the sender or the recipient.  

Messages that are sent from New Topic, Calendar Invites, and Replies to Attendees all go through.  Just email to attendees fails, which makes me suspect an error in how that message is sent.

I use gmail and see the following in my Recent Bounces - 
gmail-smtp-in.l.google.com: 550 5.7.1 [66.175.222.108 12] Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked. Please visit https://support.google.com/mail/?p=UnsolicitedMessageError for more information. h13si714500ild.132 - gsmtp

Thanks for looking into this,
Charlie


moderated Re: Expire invitations after 14 days #suggestion

 

On Tue, Apr 13, 2021 at 9:20 AM Bruce Bowman <bruce.bowman@...> wrote:
It's my understanding that invitations currently never expire and have to be manually canceled by a group admin. I'd like to suggest that invitations automatically be removed from the list after 14 days. This would be consistent with the behavior for applicants and messages in Pending.

This is a good idea. I'm adding it today.

Thanks,
Mark 


moderated Re: "Claim"ing a pending post #suggestion

 

When a select a pending membership from the list, the action drop-down
includes a 'claim' action which is great.
However, when viewing pending posts I can see no way to claim it other
than by using [Edit] followed by [Cancel]. Can we have a [Claim] button
please?
Thanks for the tip Malcolm! I understand your idea wasn't intended that way, but I've always gone in and added a space at the end of the subject line. I didn't realize we could just click on Cancel. I agree with your suggestion, but I suspect it's low priority unless something else dealing with pending members needs to be changed.

I was always happy that we finally had a way to claim a pending message. I guess I'm showing my history.

Dano

--
This email has been checked for viruses by AVG.
https://www.avg.com


moderated Expire invitations after 14 days #suggestion

Bruce Bowman
 

It's my understanding that invitations currently never expire and have to be manually canceled by a group admin. I'd like to suggest that invitations automatically be removed from the list after 14 days. This would be consistent with the behavior for applicants and messages in Pending.

Why? Besides, the convenience factor, I just don't like the idea of sending out an active link via email and have it continue to work forever.

Thanks for your consideration,
Bruce


moderated Re: Log member change of display name when done in the account #suggestion

 

So unless your member's display name had already been changed in the group, the situation doesn't apply.

I'm wondering whether the bug involves who did the original change, a mod or the member. In the bug I am reporting, it was a mod (me) who originally changed the member's display name in the group - not the member herself. So maybe the exception needs to take into account both cases.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Log member change of display name when done in the account #suggestion

 

On Mon, Apr 12, 2021 at 12:30 PM, Chris Jones wrote:
a Display Name changed from the Account page (as opposed to from within a specific group) is recorded in the Activity log of the group in question.
The bug is that is that IF the display name has already been changed in the group (not sure whether it had been in your test), an account display name change, as Duane has pointed out, should not even take place in a group.

And in my group, both (a) the change did take place, and (b) was NOT logged in the group.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Log member change of display name when done in the account #suggestion

Chris Jones
 

On Mon, Apr 12, 2021 at 03:46 PM, J_Catlady wrote:
Currently, display name changes by a member are logged when done in the context of a group. But when done in the account (i.e., not within a specific group), the change is not logged.
I tested this earlier this evening, and found that a Display Name changed from the Account page (as opposed to from within a specific group) is recorded in the Activity log of the group in question.

Chris


moderated Re: Log member change of display name when done in the account #suggestion

 

Does seem like a bug, then. Because it’s definitely changing in the group. I’m starting to remember the past conversation about this and the request for the exception. But looks like it’s not working in this case. Thanks for dredging that up.


On Apr 12, 2021, at 11:41 AM, Duane <txpigeon@...> wrote:

On Mon, Apr 12, 2021 at 10:09 AM, J_Catlady wrote:
Both  an account display-name change and and individual group display-name change would be logged.
I think there may be a bug involved as well.  At the top of the Identity page, it says "Changes made to your account profile will automatically apply to each group profile, with the exception of those specific fields in each group profile that you've previously customized."  By that, I wouldn't expect the name on a group to change if it was already different from the account name.  I don't know if this would apply where the group mod/owner had changed it though, as in your case to comply with policy.

Duane

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Log member change of display name when done in the account #suggestion

Duane
 

On Mon, Apr 12, 2021 at 10:09 AM, J_Catlady wrote:
Both  an account display-name change and and individual group display-name change would be logged.
I think there may be a bug involved as well.  At the top of the Identity page, it says "Changes made to your account profile will automatically apply to each group profile, with the exception of those specific fields in each group profile that you've previously customized."  By that, I wouldn't expect the name on a group to change if it was already different from the account name.  I don't know if this would apply where the group mod/owner had changed it though, as in your case to comply with policy.

Duane


moderated Re: Log member change of display name when done in the account #suggestion

 

...finishing sentence: “when looking in the group activity log and finding *other* actions by the new (and as yet unknown) display name.”


On Apr 12, 2021, at 8:09 AM, J_Catlady via groups.io <j.olivia.catlady@...> wrote:

Easy peasy. Both  an account display-name change and and individual group display-name change would be logged. Currently only the latter are logged. That’s the problem. If the member’s account display-name changed were also logged, it wouldn’t leave group mods in the dark and left to find out the change by accident when looking in the group activity log.


On Apr 12, 2021, at 7:57 AM, Duane <txpigeon@...> wrote:

On Mon, Apr 12, 2021 at 09:46 AM, J_Catlady wrote:
by seeing some other action the member did in the group activity log and noticing that suddenly their name is out of synch with our policy
Since a person can have a different Display Name for each group, in addition to the one for the account, how would you know what to log?  Maybe if the change in account name resulted in a name change on the group there could be a way to keep track, but it sounds complicated to me.

Duane

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Log member change of display name when done in the account #suggestion

 

Easy peasy. Both  an account display-name change and and individual group display-name change would be logged. Currently only the latter are logged. That’s the problem. If the member’s account display-name changed were also logged, it wouldn’t leave group mods in the dark and left to find out the change by accident when looking in the group activity log.


On Apr 12, 2021, at 7:57 AM, Duane <txpigeon@...> wrote:

On Mon, Apr 12, 2021 at 09:46 AM, J_Catlady wrote:
by seeing some other action the member did in the group activity log and noticing that suddenly their name is out of synch with our policy
Since a person can have a different Display Name for each group, in addition to the one for the account, how would you know what to log?  Maybe if the change in account name resulted in a name change on the group there could be a way to keep track, but it sounds complicated to me.

Duane

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Log member change of display name when done in the account #suggestion

Duane
 

On Mon, Apr 12, 2021 at 09:46 AM, J_Catlady wrote:
by seeing some other action the member did in the group activity log and noticing that suddenly their name is out of synch with our policy
Since a person can have a different Display Name for each group, in addition to the one for the account, how would you know what to log?  Maybe if the change in account name resulted in a name change on the group there could be a way to keep track, but it sounds complicated to me.

Duane


moderated Log member change of display name when done in the account #suggestion

 

Currently, display name changes by a member are logged when done in the context of a group. But when done in the account (i.e., not within a specific group), the change is not logged. I often come across a name change accidentally, by seeing some other action the member did in the group activity log and noticing that suddenly their name is out of synch with our policy, and there is no log entry to reflect the change. We find it accidentally, look in vain for the display name change log entry, and then change it back. Can this change be logged in all the members' groups?
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Re: better member list filtering #suggestion

Louie S
 

I love the additional filtering options.

One thing that that would make a bit easier to use is to have the "Apply" button at the top of the list. My most frequent filter settings are from the top and my default browser window is too small to show the entire list of options. So every time set a filter I have to also scroll down (up?)  to reveal the "Apply" button.

Thanks,

-louie


moderated Re: Merge message to an account #suggestion

Duane
 

On Sun, Apr 11, 2021 at 12:07 PM, Benoît Dumeaux wrote:
As moderator how I merge my messages

To my account ?
You may not be able to do what you're asking.  Messages that were imported from YG were assigned to the email address that was used on YG.  If you used a different email address on GIO, they're not related.  There's a chance that you could merge the email addresses into one account if you have access to both, https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/merging-accounts

Duane


moderated Re: Merge message to an account #suggestion

Benoît Dumeaux
 

On Sun, Apr 11, 2021 at 08:41 PM, Bruce Bowman wrote:
These are not your messages. They are messages posted by other people who quoted something you wrote and included your email

 😳
No
Example
https://groups.io/g/ManOWar-Fr/topic/1638162


moderated Group Moderation Setting #suggestion

Chris Jones
 

Use Group Moderation Setting is a checkbox available for Moderators to set on every group member's individual "page". It is the default setting for all group members unless a different Posting Privilege is selected.(Override:...)  It is also one of the options available in the recently implemented Members List filtering capability.

However, a new Owner or Moderator trying to find that setting might have a hard time because it is not named as such anywhere in the Settings page; under Settings > Spam Control it appears as Message Moderation.

Can I suggest that the words Message Moderation be replaced by Group Moderation Setting?

This also has implications in the Owners Manual. Message Moderation (as in the context of the Settings page) is set out in para 3.5.3 (pdf version) but without any mention of it being the Group Moderation Setting. The words "Group Moderation Setting" do not appear until para 11.6, followed by 14.1.3 and finally in 14.4.

IMHO it would be much clearer (mainly for new Owners & Moderators) if para 3.5.3 was titled Group Moderation Setting as well.

Chris

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