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moderated Re: Expire invitations after 14 days #suggestion

Andy Wedge
 

On Fri, Apr 16, 2021 at 09:19 AM, Malcolm Austen wrote:
I'd like to question the logic in the 24 hour expiry setting
To provide consistency with the link sent via the Email me a link to log in button I assume.

Andy


moderated Re: Expire invitations after 14 days #suggestion

Duane
 

On Fri, Apr 16, 2021 at 03:19 AM, Malcolm Austen wrote:
I'd like to question the logic in the 24 hour expiry setting
I believe this is related to another problem that some folks have seen.  If the invitation is forwarded or posted, anyone clicking the link has access to the invitees account.  IIRC, there was a similar problem with the links in the 'resume' email when removed for spam.  In that case, the expiration was changed to 7 days to allow time to be used.  My preference would be 3 days maximum on both before expiring to minimize the time for possible problems, but because of each person's email checking habits, I'm not sure what the optimum time would be.  Whatever time is used, it will be a compromise between making it easy for the link to be used and the security of the account.

Duane


moderated Re: Expire invitations after 14 days #suggestion

Malcolm Austen
 

On Thu, 15 Apr 2021 21:53:17 +0100, Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

I've made the following changes:

- We no longer will delete invites after 14 days.
- Invite links will expire 24 hours after the invite has been sent. That means clicking the link or replying to the invite email will no longer work, and you'll get an error message instead.

Please let me know if you have any questions.

I'd like to question the logic in the 24 hour expiry setting Mark. In my experience not everyone reads their email daily. I would suggest that one, maybe even two, weeks is a better figure for expiring the invitation. That allows time for someone to see the invitation some days later, query it's validity, and then still accept without a repeat being sent out.

Malcolm.

--
Malcolm Austen - email: malcolm.austen@...


moderated Re: Expire invitations after 14 days #suggestion

Donald Hellen
 

Mark . . .

On Thu, 15 Apr 2021 13:53:17 -0700, "Mark Fletcher"
<markf@corp.groups.io> wrote:

- Invite links will expire 24 hours after the invite has been sent. That means clicking the link or replying to the invite email will no longer work, and you'll get an error message instead.
I know of plenty of people in my groups who don't check their email on
a daily basis. I'm one of those myself when I come home from work and
go directly to bed, skipping my afternoon or evening email catch-up.

This won't work well for those people. By the time they see it,
assuming they skipped a day for whatever reason (vacation away from
the grid, sickness, internet connection faulty that day, etc.), it
will be too late.

Sure, they can contact the group owner address, but can we really
expect that of some people who find something we think of as simple to
do online as intimidating?

I hope this is reversed. If not, I can see some groups having problems
with this.

Donald


----------------------------------------------------
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moderated Re: Expire invitations after 14 days #suggestion

 

Hi All,

I've made the following changes:

- We no longer will delete invites after 14 days.
- Invite links will expire 24 hours after the invite has been sent. That means clicking the link or replying to the invite email will no longer work, and you'll get an error message instead.

Please let me know if you have any questions.

Thanks,
Mark


moderated Re: Expire invitations after 14 days #suggestion

Duane
 

On Thu, Apr 15, 2021 at 09:39 AM, Kathi M wrote:
I totally dislike this suggestion and that it was implemented without asking any other managers.
Mark is allowed, he owns the site. ;>)

Maybe if the invitation status changed to expired instead of being deleted it would be less of a jolt.  Not sure how much extra work that would be though.  For me, 2 weeks is plenty to deal with invitations.  If they haven't accepted by then, I've found that they probably won't.  If they 'complain', I can always send another.

Duane


moderated Add new Notice Type - Confirmation Request #suggestion

Louie S
 

I think Owners/Moderators need an additional tool to try to communicate with members stuck in NC status. While Premium and Enterprise groups can manualy confirm NC members this is a one by one tedious process.

Having a new Notice Type where you could explain the reason and at the same time include a confirmation link would make this process easier. 

Thanks,

-louie


moderated Re: Expire invitations after 14 days #suggestion

Kathi M
 

I totally dislike this suggestion and that it was implemented without asking any other managers.   I use that list to resend invitations to people because I have found that some people miss the initial invitation.   My group is for a High School Reunion.    I now have to reenter all the email addresses and names of those I invited.   


moderated Re: Merge message to an account #suggestion

Duane
 

On Thu, Apr 15, 2021 at 06:20 AM, Duane wrote:
The 'old' address doesn't need to exist, you just need to be able to log into it.
I need to clarify that.  You need to be able to log in to the GIO account associated with that email address, not the actual email account.

Duane


moderated Re: Merge message to an account #suggestion

Duane
 

On Thu, Apr 15, 2021 at 04:32 AM, Benoît Dumeaux wrote:
So if the email don't exist now it's impossible to merge?
If you created a password for the 'old' account, you can log into it and do the merge.  The 'old' address doesn't need to exist, you just need to be able to log into it.  If you don't have, or remember, the password then there's no way to merge.

Duane


moderated Re: Merge message to an account #suggestion

Benoît Dumeaux
 

On Mon, Apr 12, 2021 at 01:15 PM, Duane wrote:
On Sun, Apr 11, 2021 at 12:07 PM, Benoît Dumeaux wrote:
As moderator how I merge my messages

To my account ?
You may not be able to do what you're asking.  Messages that were imported from YG were assigned to the email address that was used on YG.  If you used a different email address on GIO, they're not related.  There's a chance that you could merge the email addresses into one account if you have access to both, https://groups.io/helpcenter/membersmanual/1/understanding-groups-io-accounts/merging-accounts


Thank Duane. So if the email don't exist now it's impossible to merge?


moderated Re: Message to Attendees Gets Blocked #bug

 

On Tue, Apr 13, 2021 at 9:00 PM Charlie Behnken <charles.behnken@...> wrote:
We use the RSVP feature of the calendar and were using the Action feature "Email All Attending".  Over the past few months this feature has been failing.  It started with only one or two organizers having problems but recently seems to be affecting every organizer and has become so unreliable that I am telling people not to use it.

I haven't tried today, but in the past I was able to send messages that the attendees received, but the other Owner failed, so it is not just permissions.  I can not see any pattern in the email host of the sender or the recipient.  

Can you send me off-list the text of one of these messages?

Thanks,
Mark 


moderated Add 'Sent special message' to Activity Log Actions filter list #suggestion

Andy Wedge
 

Hi Mark,

as part of my regular group activity review I look at various metrics and one thing that would be useful to identify quickly (for me at least) is the number of special messages that have been sent. We already have 'Sent message' and 'Sent message requiring approval' filters so 'Sent special message' would not seem to be too much extra.

Thanks
Andy


moderated Re: Meaning of "Rejected Message" #suggestion

Andy Wedge
 

On Wed, Apr 14, 2021 at 02:20 PM, Andy wrote:
Nit:  I don't know what " select a Rejected Message notice as the initial text" means.
When you reject a message via the website, the rejected message dialog box has a dropdown field where you can select one of the pre-defined Rejected Message member notices as a template for your rejection message.

Andy


moderated Re: Meaning of "Rejected Message" #suggestion

Andy
 

OK.  So the "Rejected Message" message is sent ONLY when a Moderator manually rejects a message.  Not what I thought.  Thanks.

Nit:  I don't know what " select a Rejected Message notice as the initial text" means.  I don't see that.  Not that it matters.

Andy


moderated Re: Message to Attendees Gets Blocked #bug

Duane
 

On Tue, Apr 13, 2021 at 11:00 PM, Charlie Behnken wrote:
Just email to attendees fails, which makes me suspect an error in how that message is sent.
It could also be the content of the message you're sending.  If it looks/sounds spammy, that could trigger a filter.

Duane


moderated Re: Message to Attendees Gets Blocked #bug

Andy Wedge
 

On Wed, Apr 14, 2021 at 05:00 AM, Charlie Behnken wrote:
We use the RSVP feature of the calendar and were using the Action feature "Email All Attending".  Over the past few months this feature has been failing.  It started with only one or two organizers having problems but recently seems to be affecting every organizer and has become so unreliable that I am telling people not to use it.
I've just sent a message to 98 attendees on an RSVP event and I can't see any indication of failure. Everyone member I've checked the email delivery history for has a successful 'Post To Member' delivery.

Regards
Andy


moderated Re: Meaning of "Rejected Message" #suggestion

Andy Wedge
 

On Wed, Apr 14, 2021 at 05:14 AM, Andy wrote:
I thought it meant that it is sent whenever an incoming message was rejected.  But not, apparently.
The Owner's Manual describes the circumstances when a Rejected Message notice is sent quite clearly.

Andy


moderated Meaning of "Rejected Message" #suggestion

Andy
 

In group Settings, there are a handful of Member Notices that Moderators can create.  There is a Welcome message that I think all groups get by default.  Another one is "Rejected Message", which is said to be the "Message sent when a message is rejected".

What does that mean?

I thought it meant that it is sent whenever an incoming message was rejected.  But not, apparently.

Most rejected messages are ones sent by unsubscribed addresses.  When someone sends a message that is rejected for that reason, they do not receive one of those "Rejected Messages".  Instead, they receive a cryptic reply (which for me implies that Groups.io is "misconfigured", until I read further down).  Everything that I wrote in the "Rejected Message" message is apparently of no use because that message is not sent.

Is the problem that Groups.io fails to send that message when an incoming message was rejected?

Or is that message used only in a subset of cases -- and if so, should the name or its description be changed to reflect the more restricted usage?

Thanks,
Andy


moderated Message to Attendees Gets Blocked #bug

Charlie Behnken
 

We use the RSVP feature of the calendar and were using the Action feature "Email All Attending".  Over the past few months this feature has been failing.  It started with only one or two organizers having problems but recently seems to be affecting every organizer and has become so unreliable that I am telling people not to use it.

I haven't tried today, but in the past I was able to send messages that the attendees received, but the other Owner failed, so it is not just permissions.  I can not see any pattern in the email host of the sender or the recipient.  

Messages that are sent from New Topic, Calendar Invites, and Replies to Attendees all go through.  Just email to attendees fails, which makes me suspect an error in how that message is sent.

I use gmail and see the following in my Recent Bounces - 
gmail-smtp-in.l.google.com: 550 5.7.1 [66.175.222.108 12] Our system has detected that this message is likely unsolicited mail. To reduce the amount of spam sent to Gmail, this message has been blocked. Please visit https://support.google.com/mail/?p=UnsolicitedMessageError for more information. h13si714500ild.132 - gsmtp

Thanks for looking into this,
Charlie

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