Date   

moderated Re: view/change plan #bug

 

Hi Duane,

On Wed, Mar 3, 2021 at 8:02 AM Duane <txpigeon@...> wrote:
Either there's misinformation on my View/Change Plan page or I've misunderstood the recent pricing changes.  I have a group that was created on 01/14/20.  I upgraded it to Premium on 12/29/20.  On the View/Change Plan page, it shows the member limits on the Premium and Enterprise levels (but not on Basic), along with the payment calculator at the bottom.  On the Billing page, it shows renewal will be $220.  I believe this last is correct, as legacy payment status, but don't understand why it would show member limits on the View/Change Plan page.  I realize it's a bit complicated to keep straight with the various grandfathering clauses being used, but would appreciate being able to see correct information, assuming I've correctly understood how it should work.

I've fixed things up a bit there. The pricing no longer mentions per-member because your group doesn't currently have that. And the pricing calculator is gone.

Thanks,
Mark 


moderated Re: New hashtag fails to bounce #bug

Bruce Bowman
 

On Wed, Mar 3, 2021 at 11:30 AM, I wrote:
My testing suggests the system is still failing to bounce incoming emails with new hashtags despite group settings.
Well, watch me backtrack.

Messages from Members do bounce, but Owners can create new hashtags via email.

With the benefit of hindsight, that's what the permissions setting actually says...but it wasn't intuitive to me.

So I guess it's not a bug after all. Maybe capitalizing Members will help keep this from being reported again.

Sorry,
Bruce


moderated New hashtag fails to bounce #bug

Bruce Bowman
 

Mark -- My testing suggests the system is still failing to bounce incoming emails with new hashtags despite group settings.

See https://beta.groups.io/g/main/message/28540 and the screenshot below.

Regards,
Bruce


moderated view/change plan #bug

Duane
 

Either there's misinformation on my View/Change Plan page or I've misunderstood the recent pricing changes.  I have a group that was created on 01/14/20.  I upgraded it to Premium on 12/29/20.  On the View/Change Plan page, it shows the member limits on the Premium and Enterprise levels (but not on Basic), along with the payment calculator at the bottom.  On the Billing page, it shows renewal will be $220.  I believe this last is correct, as legacy payment status, but don't understand why it would show member limits on the View/Change Plan page.  I realize it's a bit complicated to keep straight with the various grandfathering clauses being used, but would appreciate being able to see correct information, assuming I've correctly understood how it should work.

BTW, it isn't a real problem for me since it's a test group that I upgraded to 'donate' to GIO, as well as being able to test paid features, but others may be more concerned at some point.

Thanks,
Duane


moderated Re: Retaining Thread after change the original subject #suggestion

John Pearce <jj.pearce@...>
 

Hopefully if some change to help with this happens,  I hope that it requires the poster to take specific actions to do so leaving everything else the same as it has been.  Our group discusses many different topics.  Many members (1400 total) are not interested in half or more of them.  It helps disinterested people to simply delete the email or not open the thread unless it is something of interest to them.  If a topic changes in a thread to something that a member would be interested in they would never see it.  A change like this could destroy much of the usefulness of the group and groups.io

John


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

On Wed, Mar 3, 2021 at 07:53 AM, J_Catlady wrote:
being No Email and simultaneously FO could be considered a bug.
should read: being actually No Email but being shown as FO in the subscription page could be considered a bug
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

I think the issue is right here:
https://beta.groups.io/g/main/message/28441
.."if Email Delivery is changed to `Special` or `No Email`, we now force Message Selection to `All` and uncheck Auto Follow Replies."

In my case, I set myself to No Email in December. The change above was made in February. I set myself to No Email and am still FO and R in the subscription page. I need to caffeinate but I'm now thinking this is mostly a problem of the non-retroactivity. That said, I still wonder whether anything further can be done about these cases, because there are bound to be a lot of them. I think even before the change, which was not really to fix a bug but to make things better and more intuitive, being No Email and simultaneously FO could be considered a bug.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

Ok. Because I'm a moderator in the group in question, I was able to go in and look at my own activity history. It turns out that I set myself to No Email in December. However, my Subscription page still shows Individual Messages, Following Only, First-Messages-Also, Auto-follow Replies, which led me (and any other group member of any other group who is so affected) to wonder why I'm getting no email.

So this is the disconnect. When I go to my subscription page, it looks like I should be receiving some emails. But I'm receiving none. 

I still speculate/guess that the reason for the snafu may be the recent changes in Following Only vis-a-vis Individual vs No Email. I will downgrade my description from "bug" to "disconnect." But it is something that should be fixed.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

... and who are akso set toFirst Messages Also.

Besides that, the R setting should go away snd the system shoujd simply implement it for anyone set to F. But that’s minor compared to the real bug, or bugs.


On Mar 3, 2021, at 4:27 AM, Duane <txpigeon@...> wrote:

On Tue, Mar 2, 2021 at 04:50 PM, J_Catlady wrote:
So maybe this needs a second look?
Mark said that preexisting settings haven't been checked yet, https://beta.groups.io/g/main/message/28503  If it doesn't work after you update/change, then there's a problem.

Duane

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

I think it’s a problem right now. There are people set to Individual Messsges, Followimg Onlly, Autofollow Replies who are getting no messages, and who are shown in the Members List as No Email. 


On Mar 3, 2021, at 4:27 AM, Duane <txpigeon@...> wrote:

On Tue, Mar 2, 2021 at 04:50 PM, J_Catlady wrote:
So maybe this needs a second look?
Mark said that preexisting settings haven't been checked yet, https://beta.groups.io/g/main/message/28503  If it doesn't work after you update/change, then there's a problem.

Duane

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

Duane
 

On Tue, Mar 2, 2021 at 04:50 PM, J_Catlady wrote:
So maybe this needs a second look?
Mark said that preexisting settings haven't been checked yet, https://beta.groups.io/g/main/message/28503  If it doesn't work after you update/change, then there's a problem.

Duane


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

... and that’s even if they *could* fix it, because it’s not possible. You’ve got a disconnect between the members list display abd members’ individual subscription pages, and worse.


On Mar 3, 2021, at 3:14 AM, J_Catlady via groups.io <j.olivia.catlady@...> wrote:

Again with the “not so dramatic”? 😊

I don’t think this suggestion that moderators of all existing groups before the change understand and fix this complex non-retroactivity is even acceptable, let alone ideal.


On Mar 3, 2021, at 2:29 AM, Andy Wedge <andy_wedge@...> wrote:

On Wed, Mar 3, 2021 at 09:19 AM, J_Catlady wrote:
When I said “is not working,” I meant “is not working properly” because it is not working for me, in that particular group
So, not quite the dramatic situation the topic subject suggests then.   If there are some anomalies for some members in one group you are in, and, as suggested, this may be because certain settings were in place before the recent changes in this area (which seems to preclude members from having the same issue in future), would it be simpler to deal with these on an individual basis?  Perhaps sorting the membership list by delivery type and looking at the badges would help and you could even send them a message directly with details on what they need to do to update their settings?

Andy

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

Again with the “not so dramatic”? 😊

I don’t think this suggestion that moderators of all existing groups before the change understand and fix this complex non-retroactivity is even acceptable, let alone ideal.


On Mar 3, 2021, at 2:29 AM, Andy Wedge <andy_wedge@...> wrote:

On Wed, Mar 3, 2021 at 09:19 AM, J_Catlady wrote:
When I said “is not working,” I meant “is not working properly” because it is not working for me, in that particular group
So, not quite the dramatic situation the topic subject suggests then.   If there are some anomalies for some members in one group you are in, and, as suggested, this may be because certain settings were in place before the recent changes in this area (which seems to preclude members from having the same issue in future), would it be simpler to deal with these on an individual basis?  Perhaps sorting the membership list by delivery type and looking at the badges would help and you could even send them a message directly with details on what they need to do to update their settings?

Andy

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

Andy Wedge
 

On Wed, Mar 3, 2021 at 09:19 AM, J_Catlady wrote:
When I said “is not working,” I meant “is not working properly” because it is not working for me, in that particular group
So, not quite the dramatic situation the topic subject suggests then.   If there are some anomalies for some members in one group you are in, and, as suggested, this may be because certain settings were in place before the recent changes in this area (which seems to preclude members from having the same issue in future), would it be simpler to deal with these on an individual basis?  Perhaps sorting the membership list by delivery type and looking at the badges would help and you could even send them a message directly with details on what they need to do to update their settings?

Andy


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

On Wed, Mar 3, 2021 at 01:38 AM, J_Catlady wrote:
there are now members marked F (with no R) and some marked F R. Post-change, everyone who is F should also automatically be R.
A side issue is that there should be no more "R" setting at all if it's automatically included in F. I wondered about this originally, when in checking out the change I noticed that the auto follow replies button was still there and is juat automatically checked when someone checks F. Why have it at all? It only creates confusion. But beyond the confusion are the actual two (at least) bugs where (1) people marked F before the change don't now have an A added, and (2) there is some kind of screwup going on with the no email vs individual email settings.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

The badge anamolies I was referring to before, in my initial post, were in cases of people whose settings were in effect before the change. For example, in my group there are now members marked F (with no R) and some marked F R. Post-change, everyone who is F should also automatically be R. That is what first got me wondering about whether the change was going to work retroactively.

Furthermore, I just noticed that although my email delivery in my subscription page in that group is marked as Individual Email, I am listed under No Email in the member list (I also happen to be a mod in that group so I just checked that).

My guess is that the convoluted mixing up of delivery method (specifically, keeping "no email" and "special notices only" as delivery methods, when they are not - they are message filters, i.e., message selection options) and including them in the algorithm for setting the message selection is the problem. I hope that this can be reworked to implement the original suggestion - which did get lots of positive response here - wherein delivery methods vs message selection are clearly separate, their settings don't depend on each other, and no-email and special-notice-only are not considered delivery methods.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

Yes I was expecting a reply of this sort. When I said “is not working,” I meant “is not working properly” because it is not working for me, in that particular group. My speculation is that the bug may apply to people whose settings were in effect before the change. Or something else.


On Mar 3, 2021, at 1:06 AM, Andy Wedge <andy_wedge@...> wrote:

On Wed, Mar 3, 2021 at 01:20 AM, J_Catlady wrote:
I replied to the message via the web, and now I know that AutoFollow Repies is not working
I was a bit concerned when I saw this report as the default subscription options on my group are now Following Only, First Message Also and Auto Follow Replies. In my testing subgroup, I've set my 'member' account to these options and sent a message from my 'owner' account.  It was received by my member account OK and the email footers had the correct link (an option to follow the topic). I replied to that from my member account (via the web), and my member account received a copy of that by email, and so did my owner account. The topic also showed up on the list of topics the member account was following at https://groups.io/topics?f=1.  I replied to the second message from my member account (via email this time), and copies were received by my member and owner accounts as expected.  So, in summary, I cannot recreate this and can see no problem.

Regards
Andy

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: "First Message Also" in "Following Only" now not working #bug

Andy Wedge
 

On Wed, Mar 3, 2021 at 01:20 AM, J_Catlady wrote:
I replied to the message via the web, and now I know that AutoFollow Repies is not working
I was a bit concerned when I saw this report as the default subscription options on my group are now Following Only, First Message Also and Auto Follow Replies. In my testing subgroup, I've set my 'member' account to these options and sent a message from my 'owner' account.  It was received by my member account OK and the email footers had the correct link (an option to follow the topic). I replied to that from my member account (via the web), and my member account received a copy of that by email, and so did my owner account. The topic also showed up on the list of topics the member account was following at https://groups.io/topics?f=1.  I replied to the second message from my member account (via email this time), and copies were received by my member and owner accounts as expected.  So, in summary, I cannot recreate this and can see no problem.

Regards
Andy


moderated Re: hamburger menu in older browsers #bug

 

On Mon, Mar 1, 2021 at 04:13 PM, Mark Fletcher wrote:
Please try it now. I've replaced the async/await code at least for now.
Late to the party but I was also told by a few folks in my ALPS printer group who still use XP on occasion (due to the particular printer driver issues) that Chromium-based older browsers like Chrome and Opera also broke on XP with this async/await code introduction; Firefox worked OK though. The problem they reported (as well to the hamburger) was that clicking their account did not bring the submenu up.  Your replacement restored the functionality for them as well.
 
Cheers,
Christos


moderated Re: "First Message Also" in "Following Only" now not working #bug

 

I replied to the message via the web, and now I know that AutoFollow Repies is not working, either. I've received no messages at all from the thread. I can send you details offlist if you want, Mark. I purposely have not touched anything (for example, I didn't go in and check "follow this topic" although I was tempted to), I was just waiting to see what would happen.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu

721 - 740 of 29116