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moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

 

On Tue, Feb 23, 2021 at 12:40 PM, Andy wrote:
I don't know -- but he did say they bounce the first message, and after the
resend, they pass it through.
They may be using "greylisting" - https://en.wikipedia.org/wiki/Greylisting_(email) - which is where an email server sends a temporary error response for any unrecognized sender. Proper mailers will retry after waiting a few minutes, but the theory is that spammers don't bother and just continue on with the next address on their list. That's not really a bounce, and Groups.io wouldn't record it as such, but he might not know the difference.

JohnF


moderated Updating a file in Files-Search mode doesn't work #bug

 

Hi Mark,

See attached, if one is in Files search mode (/filessearch?q=...), clicking on a file's 'Update' icon brings up an empty/incomplete dialog.  Attempting to enter something* and clicking on 'Update' does nothing and goes back to the top Files level with no search term. (*I only tested the description field)

Out of curiosity I tested the Move & Delete functions in the filessearch page and they worked, albeit the Delete dialog did not give the option to "Notify Members" as deleting it through the normal Files pages.  Both of the Move & Delete actions also take you back to the top Files level with no search term; in the normal pages, all three take you back to the same page/folder.

Also, not sure if by design, but there is the Flag/Report icon as an option in the normal Files pages but it's not there in the filessearch page.

Cheers,
Christos


moderated Database CSV Import of Mutli-Select Column #bug

Todd M. Taylor <todd.m.taylor@...>
 

Database CSV Multiple Select Column Import Bug
The CSV import process for a database that contains a "Multiple Select, Multiple Choice" column has a bug.  If the "Multiple Select, Multiple Choice" column in CSV data row has more than 1 value defined, the values are ignored even when properly formatted.

Steps to Reproduce

  1. Create a new database with a "Multiple Select, Multiple Choice" column (Ex. Column Name: "Widgets")
  2. Add multiple choices to the column definition (Ex. Choices: "A", "B", "C")
  3. Save the new database.
  4. Add a new row with "Widgets" defined as "A" and "C" and save the row.
  5. Export the database to a CSV file.   The results should look like this (Note the "quotes" around the multiple selected values):

    Widgets
    "A,C"
  6. Add data row(s) to the CSV file to give "Widgets" both single and multiple values:

    Widgets
    "A,B,C"
    "B,C"
    C
    A

  7. Use the "Import Rows" feature to import the CSV file with the new rows.  Check the "File Has Header Line" checkbox. 

    Note that the rows are added, but none of the "Widgets" that define multiple values are selected.   The bug appears to be that the import process cannot handle the multi-select values that are wrapped in quotes even though that's how the CSV file formats multi-select columns.
Here is the result of performing the above steps.   Note the missing values:


moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

Andy Wedge
 

On Tue, Feb 23, 2021 at 06:25 PM, Andy wrote:
AFAIK, these things aren't happening via email.  If someone clicked on the link in an email message, wouldn't it show that he unsubscribed via email? 
There was a discussion on that late last year (See beta message #27077)

Andy


moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

Andy
 

    "I'm wondering if he is using the word "bounce" correctly. ..."

I don't know -- but he did say they bounce the first message, and after the resend, they pass it through.

Andy


moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

Andy
 

Mark wrote this:

    "Does he forward group messages to other people? If so, they could be clicking on the Unsubscribe link in the message footers."

There is an Unsubscribe link in the message footers, online?  I don't see any.

AFAIK, these things aren't happening via email.  If someone clicked on the link in an email message, wouldn't it show that he unsubscribed via email?  All his unsubscriptions have been "via web".  (In fact, that's half the problem; he has had to use the web because Groups.io stopped sending him group messages by email.)

re: bouncing first messages:

    "Sounds like a very user hostile way of doing spam prevention."

I agree.  But I'm no expert.

I don't know if they bounce back to the sender, or only to the sender's server which retries the message.

Regardless, I THINK it's unrelated to why he keeps being unsubscribed.  Even if Groups.io dumps him because of bounced messages, that should show up in the Activity log, and anyway he is getting dumped even when there were no messages being sent.

I just tried to see what happens if I click the red "leave group" button on the Subscription page.  I get a pop-up window with the choice to stay but change my message delivery to Daily Summary or Special Notices only, or to actually leave.  Could it be that somehow his web browser is automatically clicking those choices, and activating all of them, first changing his delivery mode, then leaving the group?  Sounds far-fetched, but it seems to fit the outcome.

Also I wonder if he reads "Leave group" as meaning, "Now I'm done here so I can move on to my next group," and doesn't realize that it means to unsubscribe.  This could be a language issue, although his use of English seems very good.

Andy


moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

Peter Cook
 

On Tue, Feb 23, 2021 at 12:43 PM, Mark Fletcher wrote:
He says his email gateway (where he works?) bounces the first message from every new address
I'm wondering if he is using the word "bounce" correctly. One organization I volunteer for deals with anything they consider spam by simply deleting it. No bounce, no notifications, no fbl, period. So this would not show up in a GIO log.

Pete


moderated Re: Member keeps being unsubscribed, and re-joins with settings he did not set #misc

 

On Tue, Feb 23, 2021 at 9:25 AM Andy <AI.egrps+io@...> wrote:
I don't know if this is a sign of a problem.  All my instincts tell me it is user-error, but just in case it isn't, I'm reporting it here.

I have a group member with two apparent but related problems:

(1)  He keeps finding his subscription changed to one of the Daily Digest or Summary settings.  He wants individual messages only.

(2)  He keeps finding himself unsubscribed from the group.  This happened several times today alone, but before too.


Does he forward group messages to other people? If so, they could be clicking on the Unsubscribe link in the message footers.


There is one other oddity.  He says his email gateway (where he works?) bounces the first message from every new address, which they do to cut down on spam.  He has a record of bounced messages from "bounce+number@groups.io", "bounce+number+number@groups.io", etc. which their server bounced because every one came from a previously unknown sender.  Yet, his Groups.io account shows no record of any bounces, and there is nothing in the Activity log about bounces from his address.  Ever.

Sounds like a very user hostile way of doing spam prevention. 


Mark 


moderated Re: Topics page #bug

 

On Tue, Feb 23, 2021 at 9:26 AM Duane <txpigeon@...> wrote:
This just showed up within the last 2 hours.  When going to https://groups.io/topics, it only shows items since the change, though it shows (on mine) "1 - 50 of 49209" at the upper right.

Fixed.

Thanks,
Mark 


moderated Re: Topics page #bug

Peter Cook
 

Same here. Screenshot:


moderated Topics page #bug

Duane
 

This just showed up within the last 2 hours.  When going to https://groups.io/topics, it only shows items since the change, though it shows (on mine) "1 - 50 of 49209" at the upper right.

Thanks,
Duane


moderated Member keeps being unsubscribed, and re-joins with settings he did not set #misc

Andy
 

I don't know if this is a sign of a problem.  All my instincts tell me it is user-error, but just in case it isn't, I'm reporting it here.

I have a group member with two apparent but related problems:

(1)  He keeps finding his subscription changed to one of the Daily Digest or Summary settings.  He wants individual messages only.

(2)  He keeps finding himself unsubscribed from the group.  This happened several times today alone, but before too.

He says he doesn't do these things.  But there is line after line of "(name) <address> left via web" followed by "(name) <address> resumed membership via web".

Every time he re-subscribes, his account is mysteriously set to one of the Digest or Summary settings even though it had previously been set to Individual Messages.  It seems to be random which one it goes to.  That new setting apparently happens AUTOMATICALLY when he re-joins, because there is nothing in the activity log showing a change TO those Digest/Summary settings.  (Well, there were a couple, but those were earlier.)  Then we change him back to Individual Messages.  And a few minutes later he has "left via web" again.  And then re-joins a minute later.  And we have to change him back to Individual Messages again.  And around we go.

I don't know what he is doing (if anything) that triggers leaving via web.  He claims he didn't do that.

Obviously, he is fed up with Groups.io.

He changed himself back to Individual Messages yesterday, then today received an email message saying that he had been unsubscribed and he can re-subscribe within 7 days.  Could there be something stuck in a cache, somewhere??  He uses Edge, IE, and Chrome.  Do any of these have problems with the Groups.io web interface?

All changes were "via the web"; so nobody sent email messages to unsubscribe him.

Someone else could know his password and has been doing this, so we told him to change his Groups.io password.

There is one other oddity.  He says his email gateway (where he works?) bounces the first message from every new address, which they do to cut down on spam.  He has a record of bounced messages from "bounce+number@groups.io", "bounce+number+number@groups.io", etc. which their server bounced because every one came from a previously unknown sender.  Yet, his Groups.io account shows no record of any bounces, and there is nothing in the Activity log about bounces from his address.  Ever.

Any clue what's going on?  Like I say, it sounds to me like he clicks the wrong buttons, but why does it keep happening without him knowing it?

Arrgh, he just got unsubscribed again!  This time when he re-subscribed, it came back with "Special Notices Only".

Thanks,
Andy


moderated Re: Member receiving msgs from non-subscribed groups #bug

Andy
 

"Are these members of the group or non-members?"

Like I said already, these were non-members, asking to be removed.  That was the point.

Andy


moderated Re: Member receiving msgs from non-subscribed groups #bug

Donald Hellen
 

Andy . . .

On Mon, 22 Feb 2021 19:12:24 -0800, "Andy" <AI.egrps+io@gmail.com>
wrote:

As I say, in almost every case, the messages they send to us (to the +owner address) sound suspicious, as if not by someone actually wanting to be removed. I think they just randomly send these "Unsubscribe me" emails to "+owner" addresses. I don't know why but maybe they want us to reply to them, so they can get MY email address and add me to their spam list. It seems unlikely but I can't think of another reason.
Are these members of the group or non-members?

I haven't received anything like this but I'll be aware of it now. If
they're a member, after reading this, I would just remove them from
the group once I validate the message header.

Donald


----------------------------------------------------
Some ham radio groups you may be interested in:
https://groups.io/g/ICOM https://groups.io/g/Ham-Antennas
https://groups.io/g/HamRadioHelp https://groups.io/g/Baofeng
https://groups.io/g/CHIRP https://rf-amplifiers.groups.io/g/main


moderated Re: Member receiving msgs from non-subscribed groups #bug

Andy
 

Bob asked: "Andy, did you ever ask & get a copy of the offending messages?"

Once, I think only once, they forwarded the offending message.  I responded to them but never heard back.

As I say, in almost every case, the messages they send to us (to the +owner address) sound suspicious, as if not by someone actually wanting to be removed.  I think they just randomly send these "Unsubscribe me" emails to "+owner" addresses.  I don't know why but maybe they want us to reply to them, so they can get MY email address and add me to their spam list.  It seems unlikely but I can't think of another reason.

Andy


moderated Re: Member receiving msgs from non-subscribed groups #bug

 

Hi All,

It seems we're being targeted by someone who is subscribing to Groups.io groups and then forwarding messages sent to those groups on to other people, many of whom have never even heard of Groups.io. I don't know why they are doing this.

The suspect email addresses joining Groups.io groups are mainly from Yahoo and AOL. They are generally of the form of two words and then 3 or 4 letters or numbers at the end. For hopefully obvious reasons, I won't really discuss in detail what I'm doing to catch these. I will say that it has my full attention.

Thanks,
Mark


moderated Re: Member receiving msgs from non-subscribed groups #bug

Bob Bellizzi
 

We've been on groups.io for 5 years and never had anything like that.
We've always been a restricted group and membership is over 3000, per the new member accounting system<g>
Andy, did you ever ask & get a copy of the offending messages?
--

Bob Bellizzi
FuchsFriends@groups.io online  support  group for corneal dystrophy patients & caregivers
The Corneal Dystrophy Foundation 


moderated Re: Hashtag settings are broken #bug

Andy Wedge
 

On Mon, Feb 22, 2021 at 04:42 PM, Bruce Bowman wrote:
If you set a hashtag to "reply only to sender," and subsequently use it, no reply-to field is put in the message header of outgoing emails.
I thought this worked the other way around. That is, an additional REPLY-TO field (to reply to the group) is in the message header by default and if you use a Reply To Sender Only hashtag, it is not specified so the default action of an email client would be to reply to the apparent sender (an individual) - if that makes sense.

Andy


moderated Browser back button results not consistent #bug

Andy Wedge
 

Hi Mark,

It was pointed out to me that using the browser back button does not always take you back one page as you would expect. Steps to repeat the issue are:

  • View the calendar
  • Go forward at least one month to locate a page with some event details
  • Click on an event to view the details (no need to edit the event)
  • Click the browser back button

In Firefox, the back button takes you back to the calendar page showing the event. In Chrome and Edge (which uses the Chromium engine) it takes you back to the current month which can be several pages back.

Regards
Andy


moderated Images in RSVP event descriptions and Note to Send Attendee not displayed correctly when viewed in Gmail web UI and Gmail app #bug

Andy Wedge
 

Hi Mark,

Images included in event descriptions and 'Note to Send Attendee' are not displayed correctly when sent to Gmail accounts and viewed through the Gmail web UI and Gmail mobile app (Gmail settings are set to show images).  This is an example of an image in the Note to Send Attendee section when viewed using the Gmail mobile app:



If the same message is viewed in Outlook, I see this:






There appears to be something in the format of the outbound message from Groups.io that the Gmail web UI and Gmail app don't like.  The same images sent in messages to my Gmail account outside Groups.io display OK.

Regards
Andy

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