Date   

moderated Incorrect topic inclusion in MyFollowedTopics screen #bug

 

Hi Mark,

Something in the MyFollowedTopics screen or thereabouts is not working quite right.   I just noticed this, I see topics from docs in there but I shouldn't, I'm set to Individual-All in docs; but I am set to FO+FF+AFR in beta, the parent.

Also, this is not related to the recent sub settings changes, it's been going on for a while, a couple of months at least.

Cheers,
Christos


moderated Re: unify moderation response #suggestion

Andy Wedge
 

On Sun, Feb 14, 2021 at 12:14 AM, Glenn Glazer wrote:

As it stands though, there is a logical separation of moderator actions in the current approach as you Reply to Approve or tap/click a link to Reject or Delete; thereby eliminating the risk of tapping/clicking the wrong link if an Approve link was present.  Anything that reduces the chance of the wrong option being selected is a plus point for me (and the Discard button on the Web UI was recently moved to prevent accidental use) so I would say keep the notification email as it is.

Well you could say the same thing of the situation now, one could click reject when they meant delete or vice-versa. While I grant human error exists, I tend to think more highly of people who sign up to be admins and moderators as being rather more savvy than the average group member. I think going after 100% error free user interfaces results inevitably in loss of reasonable functionality, making it less useful rather than more so.
Nobody is talking about 100% error free and that can never be the case when you ass human interaction into the mix.

When you receive an email notification for a pending message your primary decision is "Do I approve this?" If your answer is Yes then you Reply. If your answer is No then you have a secondary decision "Reject or Delete?".  It's probably less important to make a wrong decision between Reject or Delete than it is to mistakenly approve a message when it should not have been or to Reject/Delete a message when it should have been approved. So, the fact that the Approve and Reject/Delete actions employ different techniques is entirely logical and helps to avoid mistakes.

Andy


moderated Re: unify moderation response #suggestion

 

Glenn,

One thing that the URL lets me do is fast access to all pending
messages. E.g., if there are many pending messages, taking me to the
pending page is more convenient than replying to all of them since I
can select all at that page.
That use case is already covered by the link at the top of the email: "View this message online".

I believe that link used to be below the quoted message, where the others are, but it was #suggested that it be moved to the top for convenience. On the theory that if you'd rather deal with the message on site you don't need to scroll through it in the email message.

On my Android phone I use that rather than reply. Not because I care about the extra Sent message but because I like the web interface better than the email interface on my phone.

On my desktop I generally switch to a pinned tab in my browser to review pending messages, and simply treat the email notice as a reminder to go check.

Shal


moderated Re: Photo Album Ordering #suggestion

Jen Weber
 

Ok, I finally found something...

On the interface looking at a picture in a album...the "download" button.  I never hit that, because I don't want to save photos to my computer, which is what I generally think of as "downloading".

Normally, the URL at the top of the photo in an album shows like this
....photo/(albumID)/(position of photo in album)?p=Created,,,20,1,0,0

(for example:  https://jtacertificationstudygroup.groups.io/g/JTA.Level3.Study.Group/photo/260613/8?p=Created,,,20,1,0,0)
This is also what clicking on the photo and "copying address" will copy for you.

BUT for some reason, on the bottom, clicking on download takes me to a different view of the photo and the URL actually CONTAINS the file name! This is what I want!
...photo/(albumID)/(position of photo in album/(name of file)?p=Created,,,20,1,0,0

(for example: https://jtacertificationstudygroup.groups.io/g/JTA.Level3.Study.Group/photo/260613/8/JenW_S19%200292%20Jonquils.jpg?p=Created,,,20,1,0,0)

there is no actual saving or downloading of the file that happens.
I am in a group of 900 people and I dont think anyone has figured this out for years!!

PLEASE can the regular URL that we see when we navigate to the photo album be this second one, with the file name included?  This would eliminate so much confusion!
I can tell people to click the download button, but I am SURE very few people will figure this out otherwise.  Maybe even get rid of the download button, or make it actually bring up a save menu (if we set permissions as moderators/owners to allow file saving, though).

Jen Weber

PS - Thanks to another Jen for privately emailing me until I could figure this out...


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 19:17, Duane wrote:
On Sat, Feb 13, 2021 at 09:05 PM, Glenn Glazer wrote:
If I use gmail on my phone to reply to a moderation request, when I go to my mail in Thunderbird, I get an extra copy of my sent mail in my inbox that I don't need.
That would be the way you have Thunderbird set up.  For me, the 'sent' message goes in the Sent folder of my Gmail account, not the Inbox.

Duane

Sure, but it's still a duplicate I don't need.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Duane
 

On Sat, Feb 13, 2021 at 09:05 PM, Glenn Glazer wrote:
If I use gmail on my phone to reply to a moderation request, when I go to my mail in Thunderbird, I get an extra copy of my sent mail in my inbox that I don't need.
That would be the way you have Thunderbird set up.  For me, the 'sent' message goes in the Sent folder of my Gmail account, not the Inbox.

Duane


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

Here's another reason.

If I use gmail on my phone to reply to a moderation request, when I go to my mail in Thunderbird, I get an extra copy of my sent mail in my inbox that I don't need.

This doesn't happen if I use "view message online" URL.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 15:12, Andy Wedge wrote:
On Sat, Feb 13, 2021 at 09:51 PM, Glenn Glazer wrote:
Ease of use for the moderator. You keep focusing on the sender part, which is actually not relevant to the proposal.

I'm not saying get rid of the email response, I'm saying that different moderators have different use cases and that having both supports everyone. If you don't need the link, don't use it.
The current links at the bottom of a notification email for Reject and Delete are Mailto: links which start a new email whereas the action required to approve a message is to reply to the notification.  What you are really asking for is a Mailto: link that starts a new email that can be used to approve a message rather than use an email client reply function.

Exactly, though I would say "in addition to" instead of "rather than".


I don't think the way you phrased your original suggestion was very clear and use of the term 'do not notify the sender' doesn't make sense in terms of a message being approved. 

Possibly. It was clear to me when I wrote it ;) but clearly also there's been some confusion. Which is why we have dialog. I hope the intention is clear now.


As it stands though, there is a logical separation of moderator actions in the current approach as you Reply to Approve or tap/click a link to Reject or Delete; thereby eliminating the risk of tapping/clicking the wrong link if an Approve link was present.  Anything that reduces the chance of the wrong option being selected is a plus point for me (and the Discard button on the Web UI was recently moved to prevent accidental use) so I would say keep the notification email as it is.

Well you could say the same thing of the situation now, one could click reject when they meant delete or vice-versa. While I grant human error exists, I tend to think more highly of people who sign up to be admins and moderators as being rather more savvy than the average group member. I think going after 100% error free user interfaces results inevitably in loss of reasonable functionality, making it less useful rather than more so.

Best,

Glenn

--
PG&E Delenda Est


moderated Digest Mag Numbers #suggestion

billsf9c
 

I see.in a.Digest mow and then, the 1st message noted as; "1a."

But there is no 2nd msg.

This is akin to saying a certain car is " the better car," with there being no car with which it is compared.

There can be no "a" withput a "b,".or so my english teacher explained.

A non-issue?

Yet I was a cpl seconds scrolling down, LOOKing for non-existant 1b.

Or Msg 2, for that matter...

But certainly, get the controls functionng before attending to upholstery and trim.

It's a programming bug, but since it's consistant, I'll tag it as a needed improvement.

BillSF9c


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 14:58, Duane wrote:
especially if the internet happens to be a bit 'clogged' at the moment you want to

Packets are packets. Generally speaking, if the internet is clogged with respect to HTTP packets going to the groups.io domain, it is going to be clogged for SMTP packets going to the same domain.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Andy Wedge
 

On Sat, Feb 13, 2021 at 09:51 PM, Glenn Glazer wrote:
Ease of use for the moderator. You keep focusing on the sender part, which is actually not relevant to the proposal.

I'm not saying get rid of the email response, I'm saying that different moderators have different use cases and that having both supports everyone. If you don't need the link, don't use it.
The current links at the bottom of a notification email for Reject and Delete are Mailto: links which start a new email whereas the action required to approve a message is to reply to the notification.  What you are really asking for is a Mailto: link that starts a new email that can be used to approve a message rather than use an email client reply function. I don't think the way you phrased your original suggestion was very clear and use of the term 'do not notify the sender' doesn't make sense in terms of a message being approved.  As it stands though, there is a logical separation of moderator actions in the current approach as you Reply to Approve or tap/click a link to Reject or Delete; thereby eliminating the risk of tapping/clicking the wrong link if an Approve link was present.  Anything that reduces the chance of the wrong option being selected is a plus point for me (and the Discard button on the Web UI was recently moved to prevent accidental use) so I would say keep the notification email as it is.

Regards
Andy


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 14:58, Duane wrote:
On Sat, Feb 13, 2021 at 03:51 PM, Glenn Glazer wrote:
Ease of use for the moderator.
But I don't see how going to the site (especially if the internet happens to be a bit 'clogged' at the moment you want to) to hit Approve would be easier than hitting Reply, Send since you're already reading the email requesting approval.  Apparently you're seeing something different than I am.

I'm not saying there shouldn't be such an option, if it makes sense.

Duane

One thing that the URL lets me do is fast access to all pending messages. E.g., if there are many pending messages, taking me to the pending page is more convenient than replying to all  of them since I can select all at that page.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Duane
 

On Sat, Feb 13, 2021 at 03:51 PM, Glenn Glazer wrote:
Ease of use for the moderator.
But I don't see how going to the site (especially if the internet happens to be a bit 'clogged' at the moment you want to) to hit Approve would be easier than hitting Reply, Send since you're already reading the email requesting approval.  Apparently you're seeing something different than I am.

I'm not saying there shouldn't be such an option, if it makes sense.

Duane


moderated Photo Album Ordering #suggestion

Jen Weber
 

Hi there.

I am a member of groups that use a lot of photos to communicate.

In order to share or link a photo, we all just copy/paste the url of the photo.  These url's are coded to identify each photo based on their place in the album (rather than using their name or some other fixed variable.)

But whenever a new photo is added to an album, it is filed alphabetically, and the other photos have their numerical 'place" shifted.
What this means is that as soon as a new photo is added to an album, most of the links in messages to photos now point to the wrong photos, because photo ID's have changed but the posted url does not change with it.

This is extremely frustrating for myself and other group members.  Short of making a lot of new folders/albums, this becomes very hard to deal with.

I would suggest that either the URL generated for the photo contain the name of the photo rather than the place in the album.  If that is not a workable solution (which, as a non-coder, i understand it might be), then I would suggest having the option to have all new photos automatically added at the END of the album.  That way the only way the numerical place would be changed would be if photos are deleted (in which case, the wrong-link issue still exists, but hopefully is less frequently occuring.)

Otherwise, it would be nice to have a way to link to a specific photo in an album that is somehow pointing to it in a way that is permanent and not affected by other photos in the album.  I'm not sure what that would look like.

Thanks for your consideration.  This stumbling block is really the only big thing that makes this user experience difficult for me.

Jen Weber


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 13:48, Duane wrote:
On Sat, Feb 13, 2021 at 03:38 PM, Glenn Glazer wrote:
So is that an argument to remove the two URLs that exist?
Those are for other functions, same as hitting reply to approve.

All I'm asking for here is consistency, I don't understand why that generates controversy.
I don't see it as consistency, just an added (and unneeded, to me) function.  The approval email you get has the message and an easy means to approve, reject, or delete it.  As was said, senders aren't notified anyway when approving messages, so I don't see what another link would accomplish.

Duane

Ease of use for the moderator. You keep focusing on the sender part, which is actually not relevant to the proposal.

I'm not saying get rid of the email response, I'm saying that different moderators have different use cases and that having both supports everyone. If you don't need the link, don't use it.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Duane
 

On Sat, Feb 13, 2021 at 03:38 PM, Glenn Glazer wrote:
So is that an argument to remove the two URLs that exist?
Those are for other functions, same as hitting reply to approve.

All I'm asking for here is consistency, I don't understand why that generates controversy.
I don't see it as consistency, just an added (and unneeded, to me) function.  The approval email you get has the message and an easy means to approve, reject, or delete it.  As was said, senders aren't notified anyway when approving messages, so I don't see what another link would accomplish.

Duane


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

So is that an argument to remove the two URLs that exist?

All I'm asking for here is consistency, I don't understand why that generates controversy.

Best,

Glenn

On 02/13/2021 13:35, Bob Bellizzi wrote:
For the same reason that you are already in email, reading an email, wouldn't it be easier to simplly tap reply and be done with it?
 
--

Bob Bellizzi
FuchsFriends@groups.io online  support  group for corneal dystrophy patients & caregivers
The Corneal Dystrophy Foundation 



--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Bob Bellizzi
 

For the same reason that you are already in email, reading an email, wouldn't it be easier to simplly tap reply and be done with it?
 
--

Bob Bellizzi
FuchsFriends@groups.io online  support  group for corneal dystrophy patients & caregivers
The Corneal Dystrophy Foundation 


moderated Re: unify moderation response #suggestion

Glenn Glazer
 

On 02/13/2021 12:41, Duane wrote:
On Sat, Feb 13, 2021 at 02:21 PM, Glenn Glazer wrote:
The point is to allow moderators to approve using a URL
So you're asking for a link to approve online?  May I ask why?  Doesn't seem very useful to me.  Just go to the group and look at pending messages.

Duane

For the same reasons that the reject messages are useful as URLs. One could just as easily say "go and look at pending messages" for those also. Sometimes (particularly on mobile devices), it is more convenient to use a URL than an email response.

Best,

Glenn

--
PG&E Delenda Est


moderated Re: unify moderation response #suggestion

Duane
 

On Sat, Feb 13, 2021 at 02:21 PM, Glenn Glazer wrote:
The point is to allow moderators to approve using a URL
So you're asking for a link to approve online?  May I ask why?  Doesn't seem very useful to me.  Just go to the group and look at pending messages.

Duane

941 - 960 of 29169