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moderated Re: Non - Member Posts #suggestion

Samuel Murrayy
 

On Tue, Feb 2, 2021 at 07:31 PM, Mark Fletcher wrote:
On Tue, Jan 26, 2021 at 8:05 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
Suggestion 2: Somehow flag up the fact that any given post is from a non - member for both web UI & email reading. Perhaps use a default Display Name of Non Member or a message level #hashtag advising a non - member message.
This is trickier and not quite obvious to me how to handle. What if a message is sent by a non member, and then later that person becomes a member? Does the badge stay on the message when viewing the website? And vice-versa, if a member sends a message and then leaves the group, should a badge be displayed then?
I agree that it is normal for information about a member on a web-based forum to reflect the member's current status.  (This is sometimes annoying, because their current status will appear next to a message that they posted when they did not have that status, but this seems to be fairly standard on forums.)  So, if you want to flag a message having been sent by a non-member, you'd have to add something to the message itself.  For example, before distributing the message to subscribers, add "[This message was posted by a non-member.]" to the top of the message.

Samuel


moderated Re: Minor HomePage icon fix and rewording #suggestion

Samuel Murrayy
 

For me, the distinction between "create" and "edit" is clear enough: you edit something that already exists.


moderated Re: Paypal support for group sponsorships #update

Samuel Murrayy
 

It was not clear to me initially that I had to enter an amount at the top of the page before pressing the yellow PayPal button at the bottom of the page.  At first I thought that the button is broken, because I clicked it and nothing happened (I expected a page to come up asking me for my e-mail address and an amount).  So, you have to enter an amount before you press the PayPal button.  Could you (a) add a note to that effect and (b) let the site give the user a useful error message if he uses the button without having entered an amount?


moderated Re: Paypal support for group sponsorships #update

Malcolm Austen
 

Doh! Got it after reading the Fine Manual. I was looking for something in the Premium and Enterprise section. I never occurred to me that a Free group might take sponsorship - guess to enable such a group to save up for premium :-)

Malcolm.

-- 
Malcolm Austen <malcolm.austen@...>

On 05/02/2021 14:38:19, Malcolm Austen <malcolm.austen@...> wrote:

While I don't want to enable this right now, I can't see where I do enable it when the time comes!

I can see $donations but that needs a connection to a Stripe account and I understood the issue was that Stripe did not handle PayPal. Thus I'm looking, but not finding, some other sponsorship option, somewhere ...

Malcolm.

-- 
Malcolm Austen <malcolm.austen@...>

On 29/01/2021 21:02:17, Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

I just pushed to production support for paying group sponsorships using Paypal. Please let me know if you see anything amiss.

(Adding Paypal support for group hosting fees will require much more work, as those aren't one time only charges. I don't know if/when that will happen).

Thanks,
Mark


moderated Re: Paypal support for group sponsorships #update

Malcolm Austen
 

While I don't want to enable this right now, I can't see where I do enable it when the time comes!

I can see $donations but that needs a connection to a Stripe account and I understood the issue was that Stripe did not handle PayPal. Thus I'm looking, but not finding, some other sponsorship option, somewhere ...

Malcolm.

-- 
Malcolm Austen <malcolm.austen@...>

On 29/01/2021 21:02:17, Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

I just pushed to production support for paying group sponsorships using Paypal. Please let me know if you see anything amiss.

(Adding Paypal support for group hosting fees will require much more work, as those aren't one time only charges. I don't know if/when that will happen).

Thanks,
Mark


moderated Re: Number dropped from subject line with hashtags #bug

Samuel Murrayy
 

Hello Mark

Oh, I see now.  It was a user who tried to be helpful by adding hashtags to his reply, not realizing that Groups.io does not track which message is a reply to which but regards any edits to the subject line as the start of a new thread.  I'll just wait for the thread to fizzle out and then merge the topics.

Say, as a matter of interest, does it simply involve too much processing power for Groups.io to check the body of incoming messages for previous messages' message IDs (in the footers), to determine which message that message is a reply to, or at least which topic it belongs to?  Users "helpfully" (and in good faith) improving subject lines is something that I regularly encounter.

Samuel
.


moderated Re: Minor HomePage icon fix and rewording #suggestion

Andy Wedge
 

On Fri, Feb 5, 2021 at 04:00 AM, Christos G. Psarras wrote:
"Members [can/cannot] edit their already-posted messages."  (or just posted)
Or perhaps "Members can change their messages" as use of the word 'change' implies that something must already be there.

Andy


moderated Minor HomePage icon fix and rewording #suggestion

 

Hi Mark,

This may be a bit nitpicky but the way the following reads on the home page bothers me somewhat: "Members cannot edit their messages."  For those whose idea of "editing a message" may equate/translate to "typing email/message text in a box onscreen", and who has just landed in that home page and is looking around, it may come across as confusing.

Adding the qualifier in the text should clear it up: "Members [can/cannot] edit their already-posted messages."  (or just posted)

Also, I don't know if it's by design or not, but both can & cannot edit use the same N/A graphic, I don't know if it's meant to follow the same pattern as the Archive entry; same inconsistency with the Wiki entry:

homepage_tweaks.jpg
Cheers,
Christos


moderated Re: Proposing a change to Hashtag page display on mobile devices #suggestion

Sandi D <sandi.asgtechie@...>
 

On Thu, Feb 4, 2021 at 02:21 PM, Duane wrote:
Actually, I'd rather see those pages follow my "Items Per Page" preference.  It's still one of a few that only use 20 items.
Great suggestion, I didn't think of. I would prefer that over what the page currently offers. 
 
--
Sandi Dickenson


moderated Re: Some poll suggestions #suggestion

Wolfram Schneider
 


3. For moderators, have an extra column next to the names column that shows the voters's e-mail addresses.  In my case, I wanted to compare the voters to a list of e-mail addresses that I had separately, and I wanted to send e-mails to these people, but since for most of voters only their display name was displayed, I had to convert the display names to e-mail addresses by manually looking them up in the group's members.
You can use the "Vlookup" formula in Excel to quickly get the email addresses for the display names.


moderated Re: Subject line of approved messages #bug

Terry Tegnazian
 

Thanks, Mark.

Best,

Terry


moderated Re: Changing email address security issue #misc

 

I discourage members from doing that, and my suggestion to them is easier: Just go to their account page and change it there. >
Yes, I should have said that also. Re-subscribing might be the only way for members who are unable to log in to GIO (never logged in, can't remember password, etc.) and have lost access to their original email account.
…Which brings up once again the desire to be able to reconnect a member's old identity to the new one if we know and confirm it, so they can retain copyright ownership of their posted messages and shared photos and files.

Dano

--
This email has been checked for viruses by AVG.
https://www.avg.com


moderated Re: Changing email address security issue #misc

 

Those are the people that seem to need the most assistance today.
They joined back when joining was simpler ...
Has that changed in some way?
Curiously, yes it seems to have. I'm seeing a number of people who remember how things were before, and now with groups.io's streamlining of things they don't understand how things are as simple as they are. Just changing email addresses isn't an obvious process to them. I have a number of members who just quit and rejoined instead.

... and they may have had a spouse to help them. They're older now,
and many have trouble doing much more than replying to posts.
That seems more plausible.
It's not so much age as what type of work they did all their lives. These were blue collar workers who didn't use computers in the workplace. They had computers at home, but their kids used them or their wives learned to use them. Today a number of them get by with the help of friends. I've lost a couple that just dropped off. I don't know if it was because of death, computer problems and no help, or perhaps other technical problems. I was so thankful for the simplicity of the transfers from Y! to groups.io because many of these guys never noticed. Most of them didn't start threads, but rather used 'Reply' for everything, so they never noticed. I even had a couple concerned messages when Y! groups announced they were going away. They hadn't quite connected the group moving a couple years previously. Needless to say, I leave these guys on moderation so I can intercept questions and clean up their trailing trash.

But they can tell some good stories and they remember valuable things that would otherwise be lost.

Dano

--
This email has been checked for viruses by AVG.
https://www.avg.com


moderated Re: Proposing a change to Hashtag page display on mobile devices #suggestion

Duane
 

On Thu, Feb 4, 2021 at 09:47 AM, Sandi D wrote:
Mobile devices can easily scroll through a page of entries so I am not sure why a listing of #s need to be broken into different pages.
Actually, I'd rather see those pages follow my "Items Per Page" preference.  It's still one of a few that only use 20 items.

Duane


moderated Re: Some poll suggestions #suggestion

Duane
 

On Thu, Feb 4, 2021 at 09:46 AM, Samuel Murrayy wrote:
3. For moderators, have an extra column next to the names column that shows the voters's e-mail addresses.  In my case, I wanted to compare the voters to a list of e-mail addresses that I had separately, and I wanted to send e-mails to these people, but since for most of voters only their display name was displayed, I had to convert the display names to e-mail addresses by manually looking them up in the group's members.
You may have overlooked it, but at the bottom of the "See Who Responded" page, there's a option to "Email" where you can choose each response or all.

Duane


moderated Re: Per-member pricing rollout delayed again #update

 

On Thu, Feb 4, 2021 at 9:32 AM Andy <AI.egrps+io@...> wrote:
No rush, but -- 

The main "Create a Group" or "Plans & Pricing" page (https://groups.io/static/pricing) still says "February 2nd".

The linked message that it refers to (https://beta.groups.io/g/main/message/27191) shows "February 8th" in most places, but still has "February 2nd" for one of the items.  Did that one item change already on the 2nd?

These have been fixed.

Thanks,
Mark 


moderated Re: Subject line of approved messages #bug

 

On Thu, Feb 4, 2021 at 10:23 AM Terry Tegnazian <terrteg@...> wrote:
I co-moderate a group of 900+ members. This morning, after I approved messages by hitting reply, instead of the real subject line of the message, the messages that actually are sent out are all carrying the subject line  "[WHPOA] Message Approval Needed - terrteg@... posted to main@westwoodhills.groups.io" -- even though the message itself was approved and contained in the body of the email.  Has anyone else had this happen?


This was a bug I introduced when I fixed the activity log entry for sent messages. The bug was live for about 45 minutes. It's been fixed. Sorry about that.

Thanks,
Mark


moderated Subject line of approved messages #bug

Terry Tegnazian
 

I co-moderate a group of 900+ members. This morning, after I approved messages by hitting reply, instead of the real subject line of the message, the messages that actually are sent out are all carrying the subject line  "[WHPOA] Message Approval Needed - terrteg@... posted to main@westwoodhills.groups.io" -- even though the message itself was approved and contained in the body of the email.  Has anyone else had this happen?
Thanks,
Terry Tegnazian


moderated Re: Changing email address security issue #misc

Peter Cook
 

On Thu, Feb 4, 2021 at 12:38 PM, Peter Cook wrote:
On Thu, Feb 4, 2021 at 10:25 AM, Mark Murphy wrote:
Re-subscribing might be the only way for members who are unable to log
If they haven't lost access to their email, they can go to Log In > Email me a link to log in, and get in that way.
Whoops - I missed the "and have lost access to their original email account" in your post. Like J, need coffee.


moderated Re: Changing email address security issue #misc

 

Mark, (the Architect one)

It does make a difference IMO, and I may have missed it in the shuffle, but I take it the feature is staying put, for now anyway, right?  Your OP implies you're not removing the capability itself. 

If yes, some info from you could help in the debate.  I see both changed-email log entries, for the times I did it myself for a member through the feature, and the times a member changed their address themselves through the main account settings.  Could you write a query to mine it from the logs of paid groups whose owner or mod has used the feature?  Just the raw data would be fine, we could analyze it for trends and such so you don't spend any more time for it. 

One row per group: Prem or Ent, number of members, "log entry instigator" is owner total, is mod total, and is-plain-member total.  Maybe add anything else you think could help with spotting trends.

Some info like this should help clear some things up, not only on usefullness of the feature, but also how to go about it fixing it, if it's staying.

It could also point out to what has been suggested and seconded; put aside the feature itself for now and instead concentrate on the real problem, the underlying address-change itself, because if that's -technically & visually- fixed in a good way, bolting onto it email-based address-change and this (now reworked) feature would be very easy.

If we can somehow provide the user a safe (as much as possible) and easy (as much as possible) cradle-to-cradle process that begins from [the login screen or special landing captcha'ed page or email link click], or if not, definitely from the account settings screen, and ends all the way back to a landing page and/or confirmation email, the real underlying problem is fixed, with the side benefit of making the process easier for the user regardless.

That could make the feature moot.  Or it can still be left as a convenience feature but relegated to just that group-address-change only (plus create new account if needed).  Since the user process itself should be easier now, group-only address-change can be feature-done by the admin (but the member would still need to confirm that for it to happen), and universal address-change can only be done by the user, sorry; that should help cut down on the risk some in the sense that it may not fully prevent the damage, if it slips by it would be limited in scope at least.

Limiting the feature to group-only would also allow the user to easily/conveniently change their subscription on only one group without touching the others and without having to leave, create a new account, and rejoin with that, the admin does it for them, a user-help AND convenience feature.  It would be like what yahoo had, can have a different address on each group, except instead of the user the admin does it for them.  Who knows, that may potentially cut down on some of the address-change issues we're having maybe users are trying to figure out how do (easily) accomplice this trick and causing themselves (and possibly others) grief.

Initiating email-based address-change can be accomplished by having a "change email address" link in the footers which would kick off the process we come up with, with safeguards in place of course since anyone can click it, just like anyone can click on "mail me a link".

Cheers,
Christos

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