Date   

moderated Re: Removed for Marked as Spam member notice #suggestion

Chris Jones
 

On Mon, Oct 26, 2020 at 03:10 PM, John Pearce wrote:
I would like to suggest that a mechanism be added to allow moderators to resend the message with the re subscription message
There already is one. Looking at Pending Approval...

Click the checkbox for the person to whom you wish to resend a Pending Membership Notice.
Click on Actions at the bottom
Click on Resend Pending Membership Notice.

Job Done.

Chris


moderated Re: Problems replying to digest messages? #misc

West Coast Compañeros Staff
 

On Mon, Oct 26, 2020 at 08:32 AM, West Coast Compañeros Staff wrote:
I can reproduce this error using the current release of Thunderbird for Macintosh, version 78.4.0. It happens whenever I try to reply to a message using the footer links (either Reply to Group or Reply to Sender), whether it is an individual message or in a digest. A new tab opens in Thunderbird with the title "Loading..." and nothing further happens. (See attached screenshot.)
The attachment didn't make it into my previous message. Here it is.


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Mon, Oct 26, 2020 at 03:25 PM, Mark Fletcher wrote:
I do not get any notification. There are three indicators: complaints on beta@, mail queues filling up, and error messages from email servers when we try to send messages to them.
Thanks for describing the position; I asked because I would not want to post on beta about something that had already been flagged up automatically. At least we now know that raising it here is not superfluous noise.

At least I hope it isn't. :)

Chris.


moderated Re: Problems replying to digest messages? #misc

West Coast Compañeros Staff
 

On Sun, Oct 25, 2020 at 04:47 PM, J_Catlady wrote:
I'm not sure whether or not this is a bug. I don't use the digest in any of my groups, so I am unfamiliar with the way it is supposed to work, but this seems to be a problem. A member of one of my groups complained to me about it and told me she noticed it recently and that "it didn't used to do this."

The situation is that she's trying to reply to an individual message via email within a digest, and this is what she says happens: 
"When I click on Reply to Group on the message it opens a completely blank new tab in my email program (Thunderbird) (not even send etc. fields) and I can't use it to respond. Any idea what's going on? I used to be able to respond directly from the messages or digests in Yahoo and I'm pretty sure I've done so in io also, but for a while now this is how it's behaved."
--
J
J,

I can reproduce this error using the current release of Thunderbird for Macintosh, version 78.4.0. It happens whenever I try to reply to a message using the footer links (either Reply to Group or Reply to Sender), whether it is an individual message or in a digest. A new tab opens in Thunderbird with the title "Loading..." and nothing further happens. (See attached screenshot.) If this is not the case in Thunderbird for Windows, it would point to a bug in Thunderbird for Mac. If it also occurs in Thunderbird for Windows then I would be surprised that it has not been reported before now. In that case it could be a general Thunderbird bug or it could be due to the way Groups.io formulates the footer reply links.

The workarounds for an individual message is 1) to use the Thunderbird interface to reply to the group (or to the sender, if the individual's email address is known). or 2) to make the reply using the Groups.io web interface. The only way to reply to a message In a digest is to use the Groups.io web interface.

Robert R.


moderated Re: Groups.io Allegedly Blacklisted #misc

 

On Mon, Oct 26, 2020 at 8:11 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:

Mark; when Groups.io gets blacklisted do you receive any formal notification or are you reliant on one of us flagging the problem up here or via the support email address?

I do not get any notification. There are three indicators: complaints on beta@, mail queues filling up, and error messages from email servers when we try to send messages to them.

With Spamhaus, we've now been blocked 3 times in the last week. They give me the times that they've seen spam, within +/- 5 minutes. I've gone through the logs and tried to correlate email addresses that we've sent messages to during those times. That has resulted in 2 email addresses, both of which are legit and long term subscribers to multiple groups that have received a lot of email over the past several days.

It could be that messages are being delayed as they're routed to Spamhous, so the time frames given may be incorrect. Or something else. Clearly I'm missing something.

They responded to my email yesterday afternoon with a canned response about checking for malware on my server. I responded immediately, and have not gotten anything back as of yet. They say do not try to send multiple emails to support, so I've been holding off.

There was an instance maybe a year and a half ago, where a group transferred from Yahoo. One of the email addresses was a honeypot email address for the Trend Micro blocklist. That email address had been on the Yahoo Group for years previously. But when the group moved over here, that triggered a block. I wonder if something similar is happening here.


Mark


moderated Re: Groups.io Allegedly Blacklisted #misc

Robert Oshel
 

It would appear that not all email providers are blocking Groups.IO messages because of the Spamhaus action.  Apparently some, including Gmail, are simply putting some or all of them in Spam folders.  For example, I've started getting a fair number of Groups.IO messages placed erroneously in my Gmail spam folder which previously almost never happened. 

   Bob


On Mon, Oct 26, 2020 at 11:01 AM Chris Jones via groups.io <chrisjones12=btinternet.com@groups.io> wrote:
On Mon, Oct 26, 2020 at 02:30 PM, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.
I'm sorry but you are missing the point here. The problem is that Spamhaus has blacklisted Groups.io and service providers are reacting accordingly by bouncing Groups.io traffic in its entirety, not shunting it into individual's spam boxes.

At the moment it seems to be OK, but who knows what the next few hours will bring...

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Mon, Oct 26, 2020 at 02:26 PM, Mark Fletcher wrote:
We were blocked again by Spamhaus last night for a few hours.
BT have also restored normal service - for now anyway!

Mark; when Groups.io gets blacklisted do you receive any formal notification or are you reliant on one of us flagging the problem up here or via the support email address?

Chris


moderated Removed for Marked as Spam member notice #suggestion

John Pearce <jponsalt@...>
 

I would like to suggest that a mechanism be added to allow moderators to resend the message with the re subscription message in a fashion similar to bouncing email notices.

John P


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Mon, Oct 26, 2020 at 02:30 PM, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.
I'm sorry but you are missing the point here. The problem is that Spamhaus has blacklisted Groups.io and service providers are reacting accordingly by bouncing Groups.io traffic in its entirety, not shunting it into individual's spam boxes.

At the moment it seems to be OK, but who knows what the next few hours will bring...

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Bärbel Stephenson
 

Thank you Bob, yes, will do if it continues.  I just find it "strange" that this seems to happen while io groups is facing blacklisting in various places.  I usually only have real spam in the spam folder.
Barbara

On 10/26/20 14:27, Robert Oshel wrote:
You can set a filter in Gmail so it never sends messages from Groups.IO to spam.

   Bob

On Mon, Oct 26, 2020 at 7:48 AM Bärbel Stephenson <Lismibaebi@...> wrote:
During the last couple of days I have noticed that quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

Robert Oshel
 

You can set a filter in Gmail so it never sends messages from Groups.IO to spam.

   Bob


On Mon, Oct 26, 2020 at 7:48 AM Bärbel Stephenson <Lismibaebi@...> wrote:
During the last couple of days I have noticed that I quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

 

Hi All,

We were blocked again by Spamhaus last night for a few hours. They have not been helpful as of yet, and I have not been able to isolate what address is causing the blocking. 

Good news is that I've gotten word from Charter that they have removed the block. So, some progress.

Thanks,
Mark


moderated File Sync typo #suggestion

coprosowner
 

Hello Mark,

It appears that there's a typo in the "File Sync" area "Note: No emails will sent to people when they are removed."

I'm guessing you want that to read:  "Note: No emails will be sent to people when they are removed."


Thanks,
---
Peter Keenan
coprosowner@...


moderated Re: Groups.io Allegedly Blacklisted #misc

Marina
 

Mark Fletcher wrote:

It appears most places are no longer blocking us because of this listing,
although an ISP in Italy is still blocking us.
I mentioned the problem long ago in GMF.
Italian ISP Telecom (which owns email providers alice.it, aliceposta.it, tin.it) has been rejecting Groups.io messages for months with the following error message:
"smtp.aliceposta.it: 550 mail not accepted from blacklisted IP address [66.175.222.12] "

Nearly all my members in hard bounce status have an account linked to Telecom.
I didn't find a way to contact Telecom about this and eventually I gave up trying.

Thank you for all your work, Mark.

Marina


moderated Re: Groups.io Allegedly Blacklisted #misc

Bärbel Stephenson
 

During the last couple of days I have noticed that I quite a few messages are going into the Spam folder at gmail.  Messages from groups that never went into the spam folder before.

Barbara


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Sun, Oct 25, 2020 at 09:28 PM, I wrote:
on the plus side my own service provider is passing mails through normally, at least for now.
And they have stopped again. :( This was first drawn to my attention by a moderator on a different group who got the same error message as yesterday at 0843 UK time; I had a message for moderation through at 0900 but the post moderation release was bounced at 0949.

Grrr

Chris


moderated Problems replying to digest messages? #misc

 

I'm not sure whether or not this is a bug. I don't use the digest in any of my groups, so I am unfamiliar with the way it is supposed to work, but this seems to be a problem. A member of one of my groups complained to me about it and told me she noticed it recently and that "it didn't used to do this."

The situation is that she's trying to reply to an individual message via email within a digest, and this is what she says happens: 
"When I click on Reply to Group on the message it opens a completely blank new tab in my email program (Thunderbird) (not even send etc. fields) and I can't use it to respond. Any idea what's going on? I used to be able to respond directly from the messages or digests in Yahoo and I'm pretty sure I've done so in io also, but for a while now this is how it's behaved."

I suspected, but have not yet determined, that she may not have been logged into groups.io when she did this, or that she was logged into the wrong account. To test that, I set myself up to digest mode in my test group and sent 12 messages to generate a digest. I received the digest in my email (gmail under safari, not the safari mail program) and tried to reply to a message in it while being logged into a groups.io account that's not a member of that group. The message just went into a black hole. It does not appear anywhere except in the gmail sent file.

I then logged out and logged into the account that is a member of the group, and tried the same thing, and the message went through.

So to reply via email to a digest message, do you have to be logged into groups.io in that same browser in order for the message to post, and otherwise the message just disappears? This seems wrong. And what's going on with her Thunderbird email, which seems to behave in an even weird way? As I said, I still need to check to see whether she was logged into groups.io (and the "correct" account), but either way, there seems to be a problem, or problems, here.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Groups.io Allegedly Blacklisted #misc

Chris Jones
 

On Sun, Oct 25, 2020 at 07:41 PM, J_Catlady wrote:
Are the group members showing up as bouncing, or is this invisible?
I can only readily use my own record as a detailed reference, and there were 3 recorded "bounces" this afternoon, but they didn't get me a blue flag. I can find no bounces recorded (for anyone) in my group's activity log for today either. The Owner's Manual does not explain the determination of bouncing status in any detail so looking for a clue there proved fruitless. It may be that as the error code was not the same as a "true bounce" that Groups.io interpreted the return differently.

It's all something of a Black Art... on the plus side my own service provider is passing mails through normally, at least for now.

Chris


moderated Re: Groups.io Allegedly Blacklisted #misc

Bob Bellizzi
 

Trulyl no good deed goes unpunished.
Mark, thank you for your hard and unrelenting efforts.
You deserve far more praise than you receive.
--

Bob Bellizzi


moderated Re: Groups.io Allegedly Blacklisted #misc

 

Hi All,

On Thursday evening, Spamhaus blocked our main email server for 4 hours. They did so again starting around 12:24am this morning, pacific time. When this happens, the only information I'm given is the approximate time they received a suspect message and that they had received only one message in the 24 hour period.

When this happened on Thursday night, I spent the evening trying to isolate the email address that may have triggered the listing. Given that we send upwards of 17M emails a day, this can be tricky. I came up with a set of possible email addresses. I disabled those accounts, and sent each an email message directly, asking them to verify that they wished to be on a Groups.io email group.

Clearly I did not locate the correct email address, and we were listed again. I'm going through the logs, looking for the needle, but it's challenging. I have attempted to contact Spamhaus. I hope they get back to me.

It appears most places are no longer blocking us because of this listing, although an ISP in Italy is still blocking us.

Unrelated, Charter.net has not been accepting email from our main email server since Friday. I have been trying to contact them.

I'll update when I know more.

Thanks,
Mark

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