"Reset Invitation" does not strike me as a correct label for a navigation button, no matter what part of speech it might be.

Regards,
Bruce

On Wed, Jul 22, 2020 at 11:14 PM, Mark Fletcher wrote:

I've tested everything, but please let me know if you see anything fishy. Or if you have suggestions.

Hi Mark,

Thanks. I spent a few minutes testing this again and have the following comments and suggestions (in the order I found them):

1. The description under the 'Note To Send Attendees' text box says "Message to send people when they RSVP Yes." but it is only sent (as a separate email) when someone is allocated a space on the event. If they RSVP 'Yes' and end up on a waitlist, they don't get it.  #suggestion - clarify the description for the note.
2. If the event organiser changes the RSVP status of an attendee to 'not sure' (effectively removing them from the event), no email notification is sent to that attendee. #suggestion: Send an email to the person removed from the event confirming the updated status.
3. If a person is removed from the event or waitlist, no confirmation email is sent. #suggestion: send confirmation email to state that the person no longer has a place on the event or has been removed from the waitlist
4. The Additional Information Requested From Attendees field contents are visible to anyone looking at the event response details (which may be public depending upon group settings?). I can see situations where responders enter private information here thinking it will only be viewable by the event organiser. #suggestion: make the contents of this field visible to the event organiser only or at the very least, make it clear that these details can be seen by others.
5. When a person is initially allocated a space on an event (not via the waitlist), no event date/time email confirmation is sent (just the Note to Attendees). This would be particularly useful for those who predominantly use email and only venture to the Groups.io site to RSVP.  It may also help prevent people repeatedly clicking the update RSVP buttons expecting to receive an email  #suggestion: Send initial email confirmation of a place on the event that shows the event details etc. like they get when they are moved from waitlist and allocated a spot on the event
6. The Note to Send Attendees and the event date/time details are delivered in separate emails when someone is allocated a spot and moved from the waitlist. I'm not sure why they need to be separated. #suggestion: combine Note to Send Attendees text and event date/time email into one
7. If the event capacity is reduced below the number of confirmed attendees, no notice is given. #suggestion: issue a screen warning prompt and email to the event organiser.
8. If a previously confirmed attendee changes their RSVP status to 'Will not attend', no email confirmation is sent to that person. #suggestion: send email confirmation confirming removal of place on event
9. A person who is waitlisted cannot see themselves as such when viewing the responses but they can see those Attending, Not Attending and Not Sure. #suggestion: make people on the waitlist visible (at least to themselves) when they view responses
10. A person on a waitlist can only change their RSVP status to 'Update Waitlisted' or 'Will Not Attend'. There is no option to change status to 'not sure' as indicated in the changes/improvements list above.  #suggestion: Allow a change to 'not sure' otherwise being able to see others with a 'not sure' status and allowing event organisers to set it is a bit confusing
11. On the Actions button drop-down list on the 'View Responses' page, it uses the term 'Maybes' but 'not sure' is the term used elsewhere. #suggestion: use consistent terminology
12. On the Actions button drop-down list on the 'View Responses' page, the 'Export Responses' option just gives the event details and attendees etc. in a different layout; it does not export anything. #suggestion: remove the option from the drop-down or make it do what it says

That's all for now :-)

Regards,
Andy

On Sat, Jul 25, 2020 at 02:00 AM, Michael Pavan wrote:

Also why should a "Clear Form" button be labeled "Invite" and placed near the top of the page?

It's not a "Clear Form" button, it's a page selection button, the other being "Sent Invitations".

Duane

After reading your comment about nouns and verbs, etc I read the Official Owners' Manual chapter on Inviting.
It is extremely clear about which button performs which function, regardless of whether it is an a djective, conjunction or whatever.

Why should buttons, etc not be clearly and intuitively labeled?

When in doubt, it really is a good idea to Read the Manual which is a quite new feature but very well done.

Apparently there was no doubt as the button label appear to mean 'click to Invite', not 'click to Clear Form'...

Should we doubt everything, and always have to Read the Manual before doing anything every time?

Also why should a "Clear Form" button be labeled "Invite" and placed near the top of the page?

It's far better than the terrible engineering gobbeldegook of Chrome or Microsoft Help.

That's good to hear that is 'far better than', but still not a reason to mislabel buttons, etc.
This sounds like a more diplomatic way to say 'not as bad as'. ;-}

On Wed, Jul 22, 2020 at 02:40 AM, Ken Kloeber wrote:

Using the custom date range when searching messages ain't workin'. 

There are other issues with the custom date range search too, as reported in #24783

Andy

Wow, it must be Friday! 😊

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu

Changes to the site this week:

• BUGFIX: Fixed sorting of Files section search results.
• INTERNAL: More work converting templates to quicktemplate.
• UPDATE: Owners and Members manuals updates from Nina.
• SYSADMIN: Upgraded the machine instance dedicated to virus scanning.
• NEW: If your position on an event waitlist changes, you will be notified by email.
• NEW: You can select either a grid or list display when viewing event rsvps.
• NEW: Moderators and the event owner can now manage RSVPs, changing them to Attending/Not Attending/Not Sure. These changes are logged in the activity log.
• CHANGE: If you are on the waitlist for an event, change your RSVP to no or not sure, and then change back to attending, you're put at the back of the waitlist.
• NEW: When someone is moved off the waitlist, it is logged in the activity log.
• BUGFIX: Fixed several issues with ICS file generation, especially around UTF-8 conversion. Also stopped stripping out ':' characters, because the other fixes addressed the original issue with ':'.

Take care everyone.

Mark

coolness :-D

--
Kenny Paul, Technical Program Manager for ONAP
The Linux Foundation
Pacific Time Zone

On Fri, Jul 24, 2020 at 08:08 AM, Kenny Paul wrote:

I'll see if I can call in a favor on this to assist.

It looks like mail started getting through some time between 8:45 and 9:15 PDT last night, at least according to email delivery histories.

Duane

I'll see if I can call in a favor on this to assist.
--
Kenny Paul, Technical Program Manager for ONAP
The Linux Foundation
Pacific Time Zone

After reading your comment about nouns and verbs, etc I read the Official Owners' Manual chapter on Inviting.
It is extremely clear about which button performs which function, regardless of whether it is an a  djective, conjunction or whatever.
When in doubt, it really is a good idea to Read the Manual which is a quite new feature but very well done.
It's far better than the terrible engineering gobbeldegook of Chrome or Microsoft Help.
--

Bob Bellizzi

After an admin selects Invite on the left, there are two buttons at the top (serving as tabs) Invite and Sent Invitations.
On other pages, the buttons are all nouns. Invite is a verb and implies that it might do the same thing as the Send Invitation button at the bottom does.

As a first-time user of the invitation function, I was misled by that button and pressed it after first pasting in a list of email addresses at the bottom and then customizing the outgoing message. The Send Invitation button was offscreen. This resulted in refreshing the screen and losing the typed in customization. At first I assumed the message went out, but it wasn't.  Even after looking at the documentation, in my mind Invite would do the same thing as Send Invitation.

I would consider this a User Interface bug.  

Possible ways to fix:
- Hide the button and only show it in the Sent Invitations page.
- Rename it to Reset Invitation  (because as a verb, that's what it actually does)
- Rename it to Send Invitation and make it do the same as the bottom button.

Database loadbalancer failure #outage

When:
Thursday, 23 July 2020
8:11am to 8:15am
(UTC-07:00) America/Los Angeles

Description:

The site was down for approximately 4 minutes because the machine instance hosting a pgbouncer service froze up, limiting access to our main database. Rebooting the machine fixed the problem. Running multiple pgbouncer instances would prevent this in the future, although this is a rarely occurring issue.

On 07-22-2020 09:20:14, Mark Fletcher (markf@corp.groups.io) wrote:

It appears as of a couple hours ago, ATT started blocking us. This means
email to the following domains is not being delivered:
* att.net
* bellsouth.net
* pacbell.net
* prodigy.net
* sbcglobal.net
* flash.net
I'm trying to contact them.

Mark, Not surprising given all the other crap they pull. I've had problems with AT&T for years but ISP choices are non-existent.

In case you didn't know, AT&T farms out it's mail servers to Yahoo (at least on the west coast). If you have a contact for yahoo you could try there.

If you haven't already made contact, some customer tech support numbers are: 877-353-5963 (U-Verse), 888-341-1270 (DSL) & 888-341-1270 (general)

These, of course, are only tier one support (possibly to India), and you will have to escalate the call to get someone who actually knows what is going on and can do something about it. But hope is eternal!

One other option is their chat line which may be quicker (Chat button on bottom right):
https://www.att.com/support/topic/u-verse-high-speed-internet/topic_uverseinternetsuppor/

Namaste', Art

Hi All,

I've just pushed the following changes/improvements to our event RSVP system:

• If your position on an event waitlist changes, you will be notified by email.
• You can select either a grid or list display when viewing event RSVPs (remembering this setting is TBD).
• Moderators and the event owner can now manage RSVPs, changing them to Attending/Not Attending/Not Sure (list view only). These changes are logged in the activity log.
• If you are on the waitlist for an event, change your RSVP to no or not sure, and then change back to attending, you're put at the back of the waitlist.
• When someone is moved off the waitlist by the system, it is logged in the activity log.

The RSVP management stuff is pretty complex and I made a lot of changes. I've tested everything, but please let me know if you see anything fishy. Or if you have suggestions.

(Reminder that the RSVP functionality is available to premium groups and free groups that were grandfathered in).

Thanks, Mark

Hello,

It appears as of a couple hours ago, ATT started blocking us. This means email to the following domains is not being delivered:

• att.net
• bellsouth.net
• pacbell.net
• prodigy.net
• sbcglobal.net
• flash.net

I'm trying to contact them.

Thanks, Mark

I know we can click on a database column header to sort the information. However there's no option to filter a column to display specific data (within the site---I wanted to avoid download and manipulate in Excel).
Is that something that R&D can consider implementing (much like Excel allows filters).

Thanks, Effie

This change somehow slipped by me - we really need the direct add custom message to be automatically included when adding members. Our new members need the information at that point, and I'm puzzled why this "active" option was removed.  Please restore it.
Thanks
Beth Weld

That's great! thanks for response so quickly.

Thanks for response so quickly.

Greatttt !  We are estimating to use GIO for managing our community groups and events