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moderated Re: Invite button clears the form #bug #suggestion

Mike Pompa
 

Yes, after my experience I figured out on my own it's a page selection button. I think it's a bad user experience If you are already on the invite page it can be selected again with the side effect of clearing the form.

Go ahead and see what happens if you type in a custom message and fill in an email address, then press the invite button. Everything you've typed goes away. This is unacceptable behavior because it could look like the invitation was sent to someone who is sending their first invitation, or who does so occasionally.  The Send Invitation button is offscreen on most computers, which makes the Invite button very --- inviting to press, no matter how accurate the documentation is, even after someone reads the documentation.

That's why my first suggestion was to hide the button if you are already on the page.  Alternatively, disable this button while you are on this page. Or, have a Send Invitation button at the top of the page under the Invite button as well as the bottom of the page. Any of these will improve the user experience and save on tech support. Sometimes, documentation is not enough.

I've done a lot of UI/UX work and on the web pages I've written, I've manipulated buttons in javascript in the way I'm suggesting.  So when I see a UI that does something I don't expect, I can imagine how much more confusing it is to someone less technical savvy.

Mike



On Sat, Jul 25, 2020 at 6:55 AM Bruce Bowman <bruce.bowman@...> wrote:
"Reset Invitation" does not strike me as a correct label for a navigation button, no matter what part of speech it might be.

Regards,
Bruce


moderated Re: Missing editing tools in wiki #bug

Bill Hazel
 

On Tue, Jul 21, 2020 at 10:30 AM, Duane wrote:
Looks normal if you're using a narrow screen. 
I'm using the same computer that I've always used.

After reading your reply I tried changing my display settings. I had it zoomed in because my eyes were tired.

I did figure out that if you open the wiki edit page at 100% the Formats are there and zooming to 150% doesn't remove it. Thanks for your help!

Bill


moderated Re: Invite button clears the form #bug #suggestion

Bruce Bowman
 

"Reset Invitation" does not strike me as a correct label for a navigation button, no matter what part of speech it might be.

Regards,
Bruce


moderated Re: Event RSVP changes #update

Andy Wedge
 

On Wed, Jul 22, 2020 at 11:14 PM, Mark Fletcher wrote:
I've tested everything, but please let me know if you see anything fishy. Or if you have suggestions.
Hi Mark,

Thanks. I spent a few minutes testing this again and have the following comments and suggestions (in the order I found them):

  1. The description under the 'Note To Send Attendees' text box says "Message to send people when they RSVP Yes." but it is only sent (as a separate email) when someone is allocated a space on the event. If they RSVP 'Yes' and end up on a waitlist, they don't get it.  #suggestion - clarify the description for the note.
  2. If the event organiser changes the RSVP status of an attendee to 'not sure' (effectively removing them from the event), no email notification is sent to that attendee. #suggestion: Send an email to the person removed from the event confirming the updated status.
  3. If a person is removed from the event or waitlist, no confirmation email is sent. #suggestion: send confirmation email to state that the person no longer has a place on the event or has been removed from the waitlist
  4. The Additional Information Requested From Attendees field contents are visible to anyone looking at the event response details (which may be public depending upon group settings?). I can see situations where responders enter private information here thinking it will only be viewable by the event organiser. #suggestion: make the contents of this field visible to the event organiser only or at the very least, make it clear that these details can be seen by others.
  5. When a person is initially allocated a space on an event (not via the waitlist), no event date/time email confirmation is sent (just the Note to Attendees). This would be particularly useful for those who predominantly use email and only venture to the Groups.io site to RSVP.  It may also help prevent people repeatedly clicking the update RSVP buttons expecting to receive an email  #suggestion: Send initial email confirmation of a place on the event that shows the event details etc. like they get when they are moved from waitlist and allocated a spot on the event
  6. The Note to Send Attendees and the event date/time details are delivered in separate emails when someone is allocated a spot and moved from the waitlist. I'm not sure why they need to be separated. #suggestion: combine Note to Send Attendees text and event date/time email into one
  7. If the event capacity is reduced below the number of confirmed attendees, no notice is given. #suggestion: issue a screen warning prompt and email to the event organiser.
  8. If a previously confirmed attendee changes their RSVP status to 'Will not attend', no email confirmation is sent to that person. #suggestion: send email confirmation confirming removal of place on event
  9. A person who is waitlisted cannot see themselves as such when viewing the responses but they can see those Attending, Not Attending and Not Sure. #suggestion: make people on the waitlist visible (at least to themselves) when they view responses
  10. A person on a waitlist can only change their RSVP status to 'Update Waitlisted' or 'Will Not Attend'. There is no option to change status to 'not sure' as indicated in the changes/improvements list above.  #suggestion: Allow a change to 'not sure' otherwise being able to see others with a 'not sure' status and allowing event organisers to set it is a bit confusing
  11. On the Actions button drop-down list on the 'View Responses' page, it uses the term 'Maybes' but 'not sure' is the term used elsewhere. #suggestion: use consistent terminology
  12. On the Actions button drop-down list on the 'View Responses' page, the 'Export Responses' option just gives the event details and attendees etc. in a different layout; it does not export anything. #suggestion: remove the option from the drop-down or make it do what it says

That's all for now :-)

Regards,
Andy


moderated Re: Invite button clears the form #bug #suggestion

Duane
 

On Sat, Jul 25, 2020 at 02:00 AM, Michael Pavan wrote:
Also why should a "Clear Form" button be labeled "Invite" and placed near the top of the page?
It's not a "Clear Form" button, it's a page selection button, the other being "Sent Invitations".

Duane


moderated Re: Invite button clears the form #bug #suggestion

Michael Pavan
 

After reading your comment about nouns and verbs, etc I read the Official Owners' Manual chapter on Inviting.
It is extremely clear about which button performs which function, regardless of whether it is an a djective, conjunction or whatever.
Why should buttons, etc not be clearly and intuitively labeled?

When in doubt, it really is a good idea to Read the Manual which is a quite new feature but very well done.
Apparently there was no doubt as the button label appear to mean 'click to Invite', not 'click to Clear Form'...

Should we doubt everything, and always have to Read the Manual before doing anything every time?

Also why should a "Clear Form" button be labeled "Invite" and placed near the top of the page?

It's far better than the terrible engineering gobbeldegook of Chrome or Microsoft Help.
That's good to hear that is 'far better than', but still not a reason to mislabel buttons, etc.
This sounds like a more diplomatic way to say 'not as bad as'. ;-}


moderated Re: date range bug in message search function #bug

Andy Wedge
 

On Wed, Jul 22, 2020 at 02:40 AM, Ken Kloeber wrote:
Using the custom date range when searching messages ain't workin'. 
There are other issues with the custom date range search too, as reported in #24783

Andy


moderated Re: Site updates #changelog

 

Wow, it must be Friday! 😊


On Jul 24, 2020, at 8:12 PM, Mark Fletcher <markf@corp.groups.io> wrote:



Changes to the site this week:

  • BUGFIX: Fixed sorting of Files section search results.
  • INTERNAL: More work converting templates to quicktemplate.
  • UPDATE: Owners and Members manuals updates from Nina.
  • SYSADMIN: Upgraded the machine instance dedicated to virus scanning.
  • NEW: If your position on an event waitlist changes, you will be notified by email.
  • NEW: You can select either a grid or list display when viewing event rsvps.
  • NEW: Moderators and the event owner can now manage RSVPs, changing them to Attending/Not Attending/Not Sure. These changes are logged in the activity log.
  • CHANGE: If you are on the waitlist for an event, change your RSVP to no or not sure, and then change back to attending, you're put at the back of the waitlist.
  • NEW: When someone is moved off the waitlist, it is logged in the activity log.
  • BUGFIX: Fixed several issues with ICS file generation, especially around UTF-8 conversion. Also stopped stripping out ':' characters, because the other fixes addressed the original issue with ':'.

Take care everyone.

Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Site updates #changelog

 

Changes to the site this week:

  • BUGFIX: Fixed sorting of Files section search results.
  • INTERNAL: More work converting templates to quicktemplate.
  • UPDATE: Owners and Members manuals updates from Nina.
  • SYSADMIN: Upgraded the machine instance dedicated to virus scanning.
  • NEW: If your position on an event waitlist changes, you will be notified by email.
  • NEW: You can select either a grid or list display when viewing event rsvps.
  • NEW: Moderators and the event owner can now manage RSVPs, changing them to Attending/Not Attending/Not Sure. These changes are logged in the activity log.
  • CHANGE: If you are on the waitlist for an event, change your RSVP to no or not sure, and then change back to attending, you're put at the back of the waitlist.
  • NEW: When someone is moved off the waitlist, it is logged in the activity log.
  • BUGFIX: Fixed several issues with ICS file generation, especially around UTF-8 conversion. Also stopped stripping out ':' characters, because the other fixes addressed the original issue with ':'.

Take care everyone.

Mark


moderated Re: ATT blocking us #update

Kenny Paul
 

coolness :-D

--
Kenny Paul, Technical Program Manager for ONAP
The Linux Foundation
Pacific Time Zone


moderated Re: ATT blocking us #update

Duane
 

On Fri, Jul 24, 2020 at 08:08 AM, Kenny Paul wrote:
I'll see if I can call in a favor on this to assist.
It looks like mail started getting through some time between 8:45 and 9:15 PDT last night, at least according to email delivery histories.

Duane


moderated Re: ATT blocking us #update

Kenny Paul
 

I'll see if I can call in a favor on this to assist.
--
Kenny Paul, Technical Program Manager for ONAP
The Linux Foundation
Pacific Time Zone


moderated Re: Invite button clears the form #bug #suggestion

Bob Bellizzi
 

After reading your comment about nouns and verbs, etc I read the Official Owners' Manual chapter on Inviting.
It is extremely clear about which button performs which function, regardless of whether it is an a  djective, conjunction or whatever.
When in doubt, it really is a good idea to Read the Manual which is a quite new feature but very well done.
It's far better than the terrible engineering gobbeldegook of Chrome or Microsoft Help.
--

Bob Bellizzi


moderated Invite button clears the form #bug #suggestion

Mike Pompa
 

After an admin selects Invite on the left, there are two buttons at the top (serving as tabs) Invite and Sent Invitations.
On other pages, the buttons are all nouns. Invite is a verb and implies that it might do the same thing as the Send Invitation button at the bottom does.

As a first-time user of the invitation function, I was misled by that button and pressed it after first pasting in a list of email addresses at the bottom and then customizing the outgoing message. The Send Invitation button was offscreen. This resulted in refreshing the screen and losing the typed in customization. At first I assumed the message went out, but it wasn't.  Even after looking at the documentation, in my mind Invite would do the same thing as Send Invitation.

I would consider this a User Interface bug.  

Possible ways to fix:
- Hide the button and only show it in the Sent Invitations page.
- Rename it to Reset Invitation  (because as a verb, that's what it actually does)
- Rename it to Send Invitation and make it do the same as the bottom button.


moderated Event: Database loadbalancer failure #outage - Thursday, 23 July 2020 #outage #cal-invite

main@beta.groups.io Calendar <main@...>
 

Database loadbalancer failure #outage

When:
Thursday, 23 July 2020
8:11am to 8:15am
(UTC-07:00) America/Los Angeles

Description:

The site was down for approximately 4 minutes because the machine instance hosting a pgbouncer service froze up, limiting access to our main database. Rebooting the machine fixed the problem. Running multiple pgbouncer instances would prevent this in the future, although this is a rarely occurring issue.


moderated Re: ATT blocking us #update

Art Kocsis
 

On 07-22-2020 09:20:14, Mark Fletcher (markf@corp.groups.io) wrote:
It appears as of a couple hours ago, ATT started blocking us. This means
email to the following domains is not being delivered:
* att.net
* bellsouth.net
* pacbell.net
* prodigy.net
* sbcglobal.net
* flash.net
I'm trying to contact them.
Mark, Not surprising given all the other crap they pull. I've had problems with AT&T for years but ISP choices are non-existent.

In case you didn't know, AT&T farms out it's mail servers to Yahoo (at least on the west coast). If you have a contact for yahoo you could try there.

If you haven't already made contact, some customer tech support numbers are: 877-353-5963 (U-Verse), 888-341-1270 (DSL) & 888-341-1270 (general)

These, of course, are only tier one support (possibly to India), and you will have to escalate the call to get someone who actually knows what is going on and can do something about it. But hope is eternal!

One other option is their chat line which may be quicker (Chat button on bottom right):
https://www.att.com/support/topic/u-verse-high-speed-internet/topic_uverseinternetsuppor/

Namaste', Art


moderated Event RSVP changes #update

 

Hi All,

I've just pushed the following changes/improvements to our event RSVP system:

  • If your position on an event waitlist changes, you will be notified by email.
  • You can select either a grid or list display when viewing event RSVPs (remembering this setting is TBD).
  • Moderators and the event owner can now manage RSVPs, changing them to Attending/Not Attending/Not Sure (list view only). These changes are logged in the activity log.
  • If you are on the waitlist for an event, change your RSVP to no or not sure, and then change back to attending, you're put at the back of the waitlist.
  • When someone is moved off the waitlist by the system, it is logged in the activity log.

The RSVP management stuff is pretty complex and I made a lot of changes. I've tested everything, but please let me know if you see anything fishy. Or if you have suggestions.

(Reminder that the RSVP functionality is available to premium groups and free groups that were grandfathered in).

Thanks, Mark


moderated ATT blocking us #update

 

Hello,

It appears as of a couple hours ago, ATT started blocking us. This means email to the following domains is not being delivered:

  • att.net
  • bellsouth.net
  • pacbell.net
  • prodigy.net
  • sbcglobal.net
  • flash.net

I'm trying to contact them.

Thanks, Mark


moderated Filter database column #suggestion

effie hondos
 

I know we can click on a database column header to sort the information. However there's no option to filter a column to display specific data (within the site---I wanted to avoid download and manipulate in Excel).
Is that something that R&D can consider implementing (much like Excel allows filters).

Thanks, Effie


moderated Re: Add back Active checkbox to Invite and Direct Add member notices #suggestion

Beth Weld
 

This change somehow slipped by me - we really need the direct add custom message to be automatically included when adding members. Our new members need the information at that point, and I'm puzzled why this "active" option was removed.  Please restore it.
Thanks
Beth Weld