Date   

moderated Re: option to set maximum attendees for calendar events

Andy Wedge
 

On Sat, Jul 18, 2020 at 04:24 AM, Nancy Funk wrote:
Has there been any move toward allowing moderators and owners the ability to manage RSVPs and waitlist?
Hi Nancy,

I'm glad you raised this again and I was about to do the same. I first raised a query about managing RSVP events on GMF in January 2019  That was followed up with an email request to support (ticket 8127) and a suggestion here on Beta.  I responded to one of your previous queries about this too in July last year showing that Mark had confirmed it was on the 'to do' list in the January.

I agree with you that with current restrictions about meetings with different group sizes, having the ability to effectively manage attendee and waiting lists would make Groups.io a more attractive option. I have advised members in my group who have suggested using RSVP events not to bother as it's not possible for the organiser to easily and effectively manage them.

I have done some testing recently to remind myself of some of the issues and using three different accounts (members A, B & C):

  • Member A creates an RSVP event with a maximum attendees set to 1
  • Member A confirms they will attend their own event (and so takes the only space currently available)
  • Member B says they will attend and they are put on the waitlist with a message saying they are at the front of the queue
  • Member C says they will attend and they are put on the waitlist with a message saying they are at the front of the queue (they cannot both be at the front of the queue!)
  • Member A changes the maximum number of attendees for the event from 1 to 2.
  • Member B gets an email message saying they have been added to the event and member C stays on the waitlist
  • If member A knows that member B cannot attend the event, but member B does not update their RSVP status, A cannot remove B from the event, freeing up space for C
  • If member A knows that member C cannot attend the event, but member C does not update their RSVP status, A cannot remove C from the waitlist
  • Member A reduces the maximum number of attendees from 2 to 1 - the event is now oversubscribed but there's no message to member A to confirm this
  • Member B updates their RSVP status to say they will not attend and they are removed from the attendee list (leaving C on the waitlist)
  • Member B updates their RSVP status to say they will attend and they are placed on the waitlist (at the front of the queue!!)
  • Member A increases the maximum number of attendees from 1 to 2 and member B gets an email message to say they have been added to the event (leaving C still on the waitlist)
So, it also seems that a member's priority when being taken from the waitlist to the attendee list is based upon when they first RSVPd.

As well as having the ability to effectively manage the attendee and waitlists (by adding, removing and reordering entries where needed), it would be helpful for those on the waitlist to know what position they are in (by being updated when it changes).  If a member knows they are genuinely near the front of the queue (and can see progression towards it) they are more likely to stay in the queue. If they join a waitlist at, for example, position 50 when there are only, say, 20 places available, then at least they know they may be unlikely to get on the event and they can go and do something else - it helps manage expectations.

Hopefully we can get some movement on this sooner rather than later.

Regards
Andy


moderated Re: Pending member display #suggestion

Peter Rawbone
 

Good morning all,

I've realised that my original message was a tad misleading - aplogies!  Here is a copy showing the 'Joined' query and beneath that is a copy of the Spam Control:-






So, whilst my message was slightly incorrect, I still feel that 'Joined' could be replaced with a more relevant word.

Mark - any thoughts?
--

Peter


moderated Re: Pending member display #suggestion

 

On Sat, Jul 18, 2020 at 05:38 PM, Bruce Bowman wrote:
A screenshot of your Spam Control settings
Also of the home page. My guess is he's accidentally referring to a non-restricted group.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Pending member display #suggestion

Bruce Bowman
 

On Sat, Jul 18, 2020 at 11:44 AM, Peter Rawbone wrote:
When someone applies to join our group(s) in the Members List they are shown as ‘joined’.  BUT they have not joined or are not members until they have been approved by Owner or Moderators.

Would it be a good idea to have a new title such as Applied?
Peter -- I'm not understanding this (yet).

If your group is Restricted, this column in your Member List should already be labeled "Applied." This was hashed out at length last year (ref: https://beta.groups.io/g/main/topic/30371180#20347).

If your group is actually Restricted and that column nonetheless displays "Joined" that seems like a bug. A screenshot of your Spam Control settings would be helpful in troubleshooting.

Regards,
Bruce


moderated Re: Pending member display #suggestion

 

Actually I take part of that back. There is a title "Applied" in the pending  members list, too. I don't see "joined" anywhere.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Pending member display #suggestion

 

Where does it say "joined"? In my members list, the column is titled "Applied" and shows the date they applied. And there's no corresponding column in the Pending Members list anyway. Are you sure you are talking about a restricted group?
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Pending member display #suggestion

Peter Rawbone
 

Good day all,

When someone applies to join our group(s) in the Members List they are shown as ‘joined’.  BUT they have not joined or are not members until they have been approved by Owner or Moderators.

Would it be a good idea to have a new title such as Applied?

Take care and stay safe
--
Peter

[mod note: Added a subject]


moderated Site updates #changelog

 

Changes to the site this week:

  • INTERNAL: Continued converting web and email templates from Go's template engine to quicktemplate.
  • UPDATE: Owners Manual updates from Nina.
  • NEW: When creating a group, you now have the option of a 30 day free trial of (almost all) premium features.
  • NEW: Added additional Why Email Groups? marketing page.
  • NEW: Activity log entries when a member changes their email delivery options.
  • NEW: In the activity log, log specifics about moderators changing delivery and post moderation.
  • CHANGE: Don't send a push notification to the moderator who approved/removed a subscriber.
  • NEW: Added new activity log entries for adding/deleting member notices and also linked to the member notice being added/edited.
  • BUGFIX: Fixed group notification of folder upload and fixed some instances of the word dir being used when it should be folder.

Take care everyone.

Mark


moderated Re: option to set maximum attendees for calendar events

Nancy Funk
 

Has there been any move toward allowing moderators and owners the ability to manage RSVPs and waitlist? Our group is trying to figure out ways to better manage our events, especially the dreaded no-shows. With all the public & private group size restrictions in place, it has become a much more pressing issue than ever before. We really need the ability to change a member's RSVP as necessary and manage our waitlist. 

Thank you so much for your consideration in this matter. :)


moderated Re: Free premium group trials #update

 

Mark,
I think this is great.

On Fri, Jul 17, 2020 at 3:35 PM Mark Fletcher <markf@corp.groups.io> wrote:
J, Duane,

Thanks for the thoughtful suggestions. I've changed the first paragraph. Please let me know what you think:

Groups.io provides an expansive set of web-based group communication tools, including a calendar, wiki, file and photo sharing areas, and chats.
What's unique about us is that all of these features are built around the core email group system. We believe that the type and style of communication an
email group fosters is the best way for many groups to communicate, whether those groups represent companies, organizations, communities, or hobbyists.
Combining the ease of email with the features available on the web, Groups.io strives to be the ultimate communications venue for everyone.


On Fri, Jul 17, 2020 at 2:04 PM J_Catlady <j.olivia.catlady@...> wrote:

[speaking of which: aren't companies "organizations"? a little redundant here]

I include organizations because many non-profits and NGOs use us. Happy to tweak the wording if there's a better way to express that.


Thanks,
Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Free premium group trials #update

 

J, Duane,

Thanks for the thoughtful suggestions. I've changed the first paragraph. Please let me know what you think:

Groups.io provides an expansive set of web-based group communication tools, including a calendar, wiki, file and photo sharing areas, and chats.
What's unique about us is that all of these features are built around the core email group system. We believe that the type and style of communication an
email group fosters is the best way for many groups to communicate, whether those groups represent companies, organizations, communities, or hobbyists.
Combining the ease of email with the features available on the web, Groups.io strives to be the ultimate communications venue for everyone.


On Fri, Jul 17, 2020 at 2:04 PM J_Catlady <j.olivia.catlady@...> wrote:

[speaking of which: aren't companies "organizations"? a little redundant here]

I include organizations because many non-profits and NGOs use us. Happy to tweak the wording if there's a better way to express that.


Thanks,
Mark


moderated Re: Direct Add member notice no longer works #fixed #bug

 

On Fri, Jul 17, 2020 at 2:58 PM Bruce Bowman <bruce.bowman@...> wrote:

Thanks Mark. I am using Chrome for Windows and trying to do a Direct Add on my main group.

Attached is a screenshot. Not only does the notice fail to populate when selected, but the toolbar is missing. And if I manually type anything in the "Customize Message" field it does not cross-populate into the "Message to be Sent" box above like it used to.

Ok, this should be fixed now.

Thanks,
Mark 


moderated Re: Potential (and real) intermittent outage #downtime

Patrick Dell'Era
 

I think it may have been more involved than just Linode: at the same time and roughly the same duration I was unable to resolve DNS using servers 1.1.1.1 and 1.0.0.1 from San Francisco. Just saying…

 

From: main@beta.groups.io <main@beta.groups.io> On Behalf Of Mark Fletcher
Sent: Friday, July 17, 2020 2:49 PM
To: beta@groups.io
Subject: [beta] Potential (and real) intermittent outage #downtime

 

Hi All,

 

FYI, Linode, our provider is having some sort of internal network issue. By their description, I wouldn't think it would affect us, but we had a network issue around 2:28pm pacific time that lasted about 4 minutes. During this time it was difficult to use the website. We appear to be back to normal, but Linode's status page still lists an outage.

 

Mark


moderated Re: Direct Add member notice no longer works #fixed #bug

Bruce Bowman
 

On Fri, Jul 17, 2020 at 12:11 PM, Mark Fletcher wrote:
What browser are you using? Seems to still work on Chrome for me.
Thanks Mark. I am using Chrome for Windows and trying to do a Direct Add on my main group.

Attached is a screenshot. Not only does the notice fail to populate when selected, but the toolbar is missing. And if I manually type anything in the "Customize Message" field it does not cross-populate into the "Message to be Sent" box above like it used to.

The only thing I can think of is that I accepted some Windows Update stuff last evening. Why that would affect the Direct Add screen behavior but not the Invite page remains a mystery.

Regards,
Bruce


moderated Potential (and real) intermittent outage #downtime

 

Hi All,

FYI, Linode, our provider is having some sort of internal network issue. By their description, I wouldn't think it would affect us, but we had a network issue around 2:28pm pacific time that lasted about 4 minutes. During this time it was difficult to use the website. We appear to be back to normal, but Linode's status page still lists an outage.

Mark


moderated Re: Free premium group trials #update

 

On Fri, Jul 17, 2020 at 01:23 PM, Duane wrote:
, Groups.io strives to be the ultimate communications venue for everyone

Right. The word "everyone" helps because although the current version reads "We believe that the type of communication an email group fosters is the best way for many groups to communicate" [emphasis added] and does not actually say that it's best for all groups, it still comes off sounding that way. So if email is the best way, why have the web-based features at all? It starts by stating (not even giving a plug for) the web-based features and then undermining that by saying, or seeming to say, that email is best.

I think you could fix this by just changing the word order and damping down the enthusiasm a bit, something along the lines of "For some groups, whether they represent companies, organizations, communities, or hobbyists [speaking of which: aren't companies "organizations"? a little redundant here], email may be a preferable way to communicate." Currently it sounds like you're saying "Hey, we built this around the web but email is better."
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Free premium group trials #update

Duane
 

On Fri, Jul 17, 2020 at 11:53 AM, J_Catlady wrote:
Maybe just a change in title would help, and/or some language in the page itself, along the lines of why *also* include an email listserv.
J and I have exchanged a few emails looking for an improvement to the language on the "Why Email Groups" page.  So far, it would seem that adding a sentence to the top paragraph might work best:
"Combining the ease of email with the features available on the web, Groups.io strives to be the ultimate communications venue for everyone." or something along those lines.  This is based on previous messages by Mark.

Duane


moderated Re: Free premium group trials #update

 

Mark,

I read the "Why Email Groups" page and it makes some great points. But is there also a page for the non-email features? If you leave it at "Why Email Groups," it seems almost like an ad for yahoo groups, since the page points out the *superiority* of using email over web-based groups. Maybe just a change in title would help, and/or some language in the page itself, along the lines of why *also* include an email listserv.
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Free premium group trials #update

Bob Morley
 

On Fri, Jul 17, 2020 at 01:08 PM, Mark Fletcher wrote:
the option of a 30 day free trial of (almost all) premium features.
Wow, this is fantastic. I am now in nerd heaven. Now I can't believe that you didn't do this right from the get-go. Obviously, this is fantastic for testing and tire-kicking Premium issues for those that don't already have a Premium group.

I know that you have a requirement that test groups be private, etc. Do you have a problem with me (us in general) creating new test groups from time to time as the 30 day window expires?
 
--
Gerald


moderated Re: Free premium group trials #update

 

Great idea! 


On Fri, Jul 17, 2020 at 9:08 AM Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

I just pushed a new update to the site. When creating a new group, you now have the option of a 30 day free trial of (almost all) premium features. Here's how it works:

  • The create a group flow now goes through the Plans & Pricing page, where you can select either a free trial of a premium group or a regular, basic group.
  • When you trial a premium group, you have access to all premium features except: direct add, and the ability to change a member's email address.
  • One week before the end of your trial, you'll get an email reminder.
  • You can upgrade to a paid premium plan at any point during the trial, and it will start at the end of the 30 days.
  • If you opt not to pay for a premium plan, your group will automatically be downgraded to free at the end of 30 days. If you have created any subgroups, those will be deleted at that time.
  • Free premium group trials are not currently available for existing groups.
  • I've also added a new marketing page, Why Email Groups?.

Please let me know if you have any questions, or suggestions for improvements.

Thanks, Mark


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu