Date   

Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Patty Sliney
 

But in that case, the provider will definitely reject any messages from groups.io.  So sending a message through Owner won't ever reach the subscriber.
Bob, we don't send a message through Owner.  As I mentioned, we send a manual email from our own personal email addresses to circumvent the now "marked as spam" issue.

Patty S.


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Gerald Boutin <groupsio@...>
 

On Mon, Aug 12, 2019 at 01:54 AM, J_Catlady wrote:
Exactly. It has to be from a personal email address.
 
 I frankly got tired of doing it and at this point, I just let people go. It is still definitely a problem here.
It certainly seems to be at, or near the top of the list of ongoing complaints.

What was wrong with the idea of setting the subscriber's account to web only viewing of posts? 

Was there any feedback as to the success record of getting subs back and not having them be repeat offenders?

In addition to just asking somewhat related questions, I am also going to offer a suggestion more directly related to the topic line. Perhaps GROUPS.IO could obtain a third party email address/domain to send the Auto-Message notifications. On the other hand, J's solution may end up being the best answer in the end.
 
--
Gerald


moderated Hello

Fabien
 

Hello, I was recommended this group, and also someone forward me a message about that there may be an app for groups.io. Any idea when this will happen?


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

 

Bob,

... they may or may not notify the subscriber.
Almost certainly not, other than by showing the Spam (Junk) folder as holding unread messages.

But in that case, the provider will definitely reject any messages
from groups.io.
You probably mean quarantine (deliver to the Spam folder) rather than reject ("bounce"). But either result is far from certain. A notice from Groups.io is technically distinct from a group posting in many ways which may be significant to an inbound service's spam filter. On the whole it may be much more likely to be delivered to the member's Inbox.

Shal


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

 

Exactly. It has to be from a personal email address.

 I frankly got tired of doing it and at this point, I just let people go. It is still definitely a problem here.


On Aug 11, 2019, at 7:20 PM, Bob Bellizzi <cdfexec@...> wrote:

If their service provider, instead of the subscriber, marked the msg as spam, they may or may not notify the subscriber.
But in that case, the provider will definitely reject any messages from groups.io.  So sending a message through Owner won't ever reach the subscriber.
We also keep all members of our genetic disease advocacy group informed about what happens but, as an example a member recently asked to be reinstated on August 9,2019 after being unsubscribed on May 21, 2019.  The member was on Daily digest and we are a busy group.  Somehow they didn't notice roughly 50 missing digests.
Do they pay attention to what we write?  I don't think so.
--   

Bob Bellizzi


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Bob Bellizzi
 

If their service provider, instead of the subscriber, marked the msg as spam, they may or may not notify the subscriber.
But in that case, the provider will definitely reject any messages from groups.io.  So sending a message through Owner won't ever reach the subscriber.
We also keep all members of our genetic disease advocacy group informed about what happens but, as an example a member recently asked to be reinstated on August 9,2019 after being unsubscribed on May 21, 2019.  The member was on Daily digest and we are a busy group.  Somehow they didn't notice roughly 50 missing digests.
Do they pay attention to what we write?  I don't think so.
--   

Bob Bellizzi


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Douglas Swearingen
 

In my group I am co-owner of, I have very little problem with this.  The group is a chronic pain group, so these members have many problems with pain.  I send out a reminder at the beginning of each month from the owners email address to all the members reminding them of what happens if they delete a e-mail from groups.io from their spam folder.  If they do this, I send an e-mail asking if they really want to leave the group.  In the email sent out the 1st of each month I tell them to look for a link to resubscribe.  Since this is a private group they can always reapply for membership and their request will be immediately processed.

Just my 2 cents worth.

Doug


From: main@beta.groups.io <main@beta.groups.io> on behalf of Patty Sliney via Groups.Io <hoosierquilt@...>
Sent: Sunday, August 11, 2019 8:35 AM
To: main@beta.groups.io <main@beta.groups.io>
Subject: Re: [beta] Members Removed for Marking Messages as spam AUTO-Message suggested modification #featurerequest
 
Yup, Bob.  I mentioned this some time ago to Mark: That auto email to instantly restore their membership will most likely never been seen by the removed member because it is now being routed as well to that list member's Spam folder. No real options were ever suggested, more of a, "well, this is just the way it has to be, because we're a small platform, and the email programs/ISP just don't know about us."  So, myself and my list mods are now forced to send unsubbed list members a manual email from our personal email accounts that states the following:

You were automatically unsubscribed by Groups.io from our <name of group> list on Groups.io because either you or your email program/ISP marked one of our list messages as spam.  Most likely, you emptied your Spam folder and didn't check the emails prior to emptying that folder. By doing that, you could have accidentally told your email program and/or ISP that our Groups.io emails are spam.  So, be SURE to check your Spam/Junk folder very carefully before just emptying it, for our list emails, and mark them as "NOT SPAM", please.  Sometimes it is nothing a list member does, but their ISP does.

The good news is, you were JUST send an auto re-subscription email from groups.io.  You have 7 days to click on the link in that email, to restore your membership.  Please be sure to look in your Spam folder, as well as your inbox for that email.  Click on the link in the email, and you will be instantly restored as a list member.


I am still not a fan of this method of managing Blacklisting/Whitelisting.  There is no other group I'm on, on any other platform (big or small) that uses this method to manage their Blacklisting issues.  For my groups, most of my list members are not particularly computer-savvy, so we lose members through this process.  Not all get themselves re-subscribed, some don't even see our message until after the link expiration, and then we have to spend time asking them to send in a new membership request.  I feel like this is an awful lot of uncessary work for list owners/mods.  Not the best system, and a strange one in my opinion.

Patty S.


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Patty Sliney
 

Yup, Bob.  I mentioned this some time ago to Mark: That auto email to instantly restore their membership will most likely never been seen by the removed member because it is now being routed as well to that list member's Spam folder. No real options were ever suggested, more of a, "well, this is just the way it has to be, because we're a small platform, and the email programs/ISP just don't know about us."  So, myself and my list mods are now forced to send unsubbed list members a manual email from our personal email accounts that states the following:

You were automatically unsubscribed by Groups.io from our <name of group> list on Groups.io because either you or your email program/ISP marked one of our list messages as spam.  Most likely, you emptied your Spam folder and didn't check the emails prior to emptying that folder. By doing that, you could have accidentally told your email program and/or ISP that our Groups.io emails are spam.  So, be SURE to check your Spam/Junk folder very carefully before just emptying it, for our list emails, and mark them as "NOT SPAM", please.  Sometimes it is nothing a list member does, but their ISP does.

The good news is, you were JUST send an auto re-subscription email from groups.io.  You have 7 days to click on the link in that email, to restore your membership.  Please be sure to look in your Spam folder, as well as your inbox for that email.  Click on the link in the email, and you will be instantly restored as a list member.


I am still not a fan of this method of managing Blacklisting/Whitelisting.  There is no other group I'm on, on any other platform (big or small) that uses this method to manage their Blacklisting issues.  For my groups, most of my list members are not particularly computer-savvy, so we lose members through this process.  Not all get themselves re-subscribed, some don't even see our message until after the link expiration, and then we have to spend time asking them to send in a new membership request.  I feel like this is an awful lot of uncessary work for list owners/mods.  Not the best system, and a strange one in my opinion.

Patty S.


moderated Searching the Members Directory

Peter Rawbone
 

We display members by Surname - Firstname.  I recognise that not all members complete the directory but it would be really nice if a search box is added to the Directory page. It's somewhat of a pain to try and find a member by scrolling through a series of pages.!  Ibelieve this has been requested before but to date ... Please Mark Best regards Peter


moderated Ability to send chat announcement as a special notice

 

I started a chat for people in my group today, and realized belatedly that I would have liked the announcement to have gone out as a special notice to make sure all the relevant people see it. It would be great to be able to add that.

[While I'm at it: I've noticed that in one group I'm in, some of the members are arbitrarily tagging conversations with the #chat hashtag, not realizing it's meaningless. I have no skin in that game (and may have brought this up before and been told that). But it seems reasonable to restrict usage of that tag, as well as the #poll tag, and possibly the various calendar tags (which I'm not familiar with), to use by the system for those specific announcements, to avoid misunderstandings.]
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: New feature: donations

 

Thanks Bob Bellizzi, et al. Yes it wasn’t very subtle. Will go forward with groups.io and simply inform folks that other members can see their email addresses. I, personally, feel it’s much less risky than, say, a FB group but just hate to lose a valuable contributor. 
I would, still, be willing to pay Premium for email address privacy.


Re: Members Removed for Marking Messages as spam AUTO-Message suggested modification

Bob Bellizzi
 

The current process is actually incomplete.
Groups.io attempts to send a message to the person whose service provider or themselves, marked a message as spam.  This message has a link to enable the member to automatically rejoin their group(s?).
Groups.io also sends a message on the Group Owner channel (to Owners and all eligible Moderators) that this action has happened.  This message does not have the link for the user!

BUT, in many cases, the message is never actually seen by the targeted person because, well, output from groups.io is permanently marked as spam!

Owners could reclaim many of these people if you were to put the specific link for the unsubscribed person into the message to the owner.
We could then use our own email which is not marked as spam to inform the member in time to recover their account.

Most members are not rocket scientists and my latest to run afoul of this was removed for marking spam on May 21 and didn't notice it until last week even though they are on Daily Digest, duh!
--

Bob Bellizzi


moderated Site updates #changelog

 

Changes to the site this week:

  • INTERNAL: Work to support the app.
  • CHANGE: Tweaked the wording of 'Changed display name' activity log entries to be more clear.
  • BUGFIX: If someone had changed their display name for a particular subscription, and then changed their display name through their overall profile, an activity log was generated incorrectly saying that the modified display name had been changed, even though it had not.
  • NEW: There is a new activity log entry type, 'Moderator changed display name'.
  • BUGFIX: Display name activity log records were generated even when the display name wasn't changed when editing a member.
  • CHANGE: In the activity log Actions dropdown, change 'Moderated message' to 'Sent message requiring approval'.
  • API: Renamed all instances of sub_id parameters to member_info_id. In all cases, sub_id will still be accepted to maintain backwards compatibility.
  • BUGFIX: Sending invites still worked even when the group was locked.
  • BUGFIX: In message search and member activity search, custom date ranges didn't work correctly if the user had selected a different date format.
  • BUGFIX: If a basic group previously was a premium group with a different person set as payor, you could not change who was the payor or upgrade the group.
  • API: Removed API_KEY requirement for the /login endpoint.
  • API: Changed the /login endpoint from GET to POST.
  • NEW: In the sub/resub notification emails, now link to the member pages of the people who joined.
  • BUGFIX: Fix for weekly event summary emails not being sent out if the first of the month falls on a Thursday.

Have a good weekend everyone.

Mark


moderated Re: New feature: donations

 

It wasn’t subtle. Don’t worry lol


On Aug 9, 2019, at 12:57 PM, Bob Bellizzi <cdfexec@...> wrote:

Subtle doesn't belong here.
--

Bob Bellizzi


--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: New feature: donations

Bob Bellizzi
 

Subtle doesn't belong here.
--

Bob Bellizzi


moderated Re: New feature: donations

 

Bob,


The key  to protecting your members is to carefully filter the inductees before they land in your group.

Agreed.

But I think Patti is subtly trying to bump her prior topic Email Privacy, which has a particular meaning of "private group". Which I support (leaving out the mail forwarding feature).
Shal


moderated Re: New feature: donations

Bob Bellizzi
 

We've had our 3600 support and advocacy for a genetic vision problem group on groups.io for almost 4 years and no one vulture has been able to land on our members as a result.
The key  to protecting your members is to carefully filter the inductees before they land in your group.
We had the same track record at Yahoo groups forr over 15 years for the same reason.
A similar, much smaller group overseas eschewed groups.io and spent months and money building a custom website/group which is essentially useless because it's so  complicated for the users.  I monitor it and find it difficult to use even though I've been in software far longer that most.
--

Bob Bellizzi


moderated Re: Site updates #changelog

 

On Fri, Aug 9, 2019 at 10:18 AM, Mark Fletcher wrote:
I opted to always show the before and after, even if one is blank
I think it's better to say "set" in that case. But could be persuaded otherwise...it seemed that you had "set" and "changed" mixed up. You'd say "changed" when it was actually just being set (i.e., changed from "blank") and "set" when it was actually being changed. You've fixed the latter, so maybe with that fixed the former won't look so bad.
 
--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu


moderated Re: Site updates #changelog

 

On Fri, Aug 9, 2019 at 10:13 AM J_Catlady <j.olivia.catlady@...> wrote:
Still a few problems:

1. a member who changed their display name was logged as changing it from "" [shows as blank] to "actual name"

That's on purpose. I opted to always show the before and after, even if one is blank; the theory being that it'd make it easier to track changes over time.
 
2. a moderator changing member's display name was logged as setting (not changing) it:
e.g. "xyz set abc member's display from P to Q"

I've changed that from 'set' to 'changed'.

Thanks,
Mark


moderated Re: Site updates #changelog

 

Still a few problems:

1. a member who changed their display name was logged as changing it from "" [shows as blank] to "actual name"
2. a moderator changing member's display name was logged as setting (not changing) it:
e.g. "xyz set abc member's display from P to Q"

Might still be more, have not yet given this a real workout.

--
J

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu

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