Date   

moderated Re: Email blocks

Gerald Boutin <groupsio@...>
 

I also noticed that my Hotmail account just starting giving me the delayed from earlier today messages.

However, when I went to check the email history, I see that I no longer have any info in "last unsuccessful" message now that the mail has gotten through. I would have thought that the last unsuccessful message would not be cleared when the email finally got through. If this is working as designed, then perhaps an (additional) display for the time of the last message that didn't get through. If I hadn't been in front of the computer when the emails arrived, I wouldn't have known how long the delay actually was.

Or, for that matter, I might have missed the entire delay issue.

--
Gerald


moderated Re: Improving my workflow

 

Mark,

Assume that I'll be adding hashtags to the filter as part of this.
Maybe not this complicated initially, but eventually.
Great!

If you were to create your workflow hashtags with some prefixes that would disambiguate them from the existing tags created by users. I'm thinking of something like the Calendar events' tags all being #cal-xxxx.

Maybe grouped. Something like #cat-xxxxx for the categories, #eff-xxxxx for effort, etc. That would have the further benefit of guiding auto-completion, were that a part how you enter them in the filter UI.

Shal


moderated Re: Email blocks

 

Hi All,

On Mon, Aug 6, 2018 at 10:12 PM, Mark Fletcher <markf@corp.groups.io> wrote:

As of a couple hours ago, Hotmail/Outlook are delaying emails from us. Our reputation is clear, so I'm not sure what the problem is.

I'm also getting reports of blocking from some services that use Synacor for FBL stuff, including wowway.com, zoominternet.net and embarqmail.com. We are registered with Synacor, and again, they're showing no issues on the website, so I'm not sure what's up.


As of about an hour ago, email is flowing again to the Hotmail/Microsoft properties. I learned that they are (now) using Synacor as well, which explains why they started blocking us at the same time as the other domains. Still no idea why we were blocked; the dashboard at Synacor gives no indication that anything's wrong, and Microsoft's own dashboard is the same. Based on this and past experience, it looks like the blocklist is updated once a day, in the evening. Frustrating.

Thanks,
Mark


moderated Re: Improving my workflow

 

On Tue, Aug 7, 2018 at 5:59 PM, Shal Farley <shals2nd@...> wrote:

Of course, being able to filter for that (cf: msg #17726) requires being able to do some Boolean algebra on the hashtags. For example, Quick Wins = "(#Quick OR #Medium) AND (#Large OR #Moderate)" -- assuming you defined four hashtags for Impact, such as #Large, #Moderate, #Minor, and #Hardly.

So, I still think it makes sense to give users that functionality (not just owners/mods) but my suggested UI is out the window.

Assume that I'll be adding hashtags to the filter as part of this. Maybe not this complicated initially, but eventually.

Thanks,
Mark 


moderated Re: Improving my workflow

 

JohnF,

That's actually an interesting idea: the ability to set up a moderated
subgroup where a moderator can choose messages from the main or other
subgroup that get copied into that moderated subgroup.
Being able to move (or copy) messages between the primary group and subgroups is something I've seen requested before. I support that idea generally.

However for the purpose at hand I think it suffers from trying to use a rigid classification system for items that may well overlap categories. That's not unworkable (the labels on Trello for example), but I think Mark's idea of using hashtags to identify the categories will prove more useful.

Shal


moderated Re: Improving my workflow

Steph Mathews
 

My only suggestion would be maybe have a support team in place to help you with the support address.  A team of people to represent your service.  Plus, it would lesson your load some, and, they would be working for you when you are on vacation as well.

 

Have a blessed day! Steph

 

From: Mark Fletcher
Sent: Tuesday, August 7, 2018 5:55 PM
To: main@beta.groups.io
Subject: [beta] Improving my workflow

 

Hi All,

As I mentioned before I went on vacation, I'm thinking of ways to improve my workflow. That is, I've been thinking about how I decide what to work on and how to track all the feature requests and bug reports that come in, without constantly distracting me. Right now, there's the Trello board, but it's inconsistently updated. And there's beta's archives, which are a trove of suggestions and requests. Also, the requests and bug reports that come into support. And finally, there are the personal requests sitting in my inbox, from Enterprise users and others.

Here's what I've come up with. Please let me know what you think or if you have any suggestions.

  • Beta's archives become the source of truth and I deprecate the Trello board.
  • I rely on a series of hashtags to organize and prioritize feature requests and bug reports.
  • Every N days or so, I go through beta's archives and assign hashtags/merge threads as appropriate.
  • If there's a request or bug report in my inbox or sent to support, I will post a new message to beta with that.

Here are the potential hashtags (all would be Use By Mods Only):

  • Categories: #bug, #messages, #members, #features, #calendar, #photos, #files, #chat, #database, #wiki, #profiles, #search
  • Implementation effort estimate: #quick, #medium, #hard, #exhard
  • Status: #done

I would also like a way to prioritize things, but I haven't figured that part out yet.

Thoughts/suggestions appreciated.

Thanks, Mark

 


moderated Re: Email blocks

Ken Schweizer
 

Hi Mark,

I have not received any mail from grups.io, so the only way I will see a reply is on the group or from a private e-mail.

I contacted Microsoft (This is probably old news, but just in case) and they suggested the following.

To help us resolve the issue, it would be best if liquidity@... will be added to Outlook.com Whitelist.

Our Outlook.com Deliverability Support can help the sender prevent this issue by asking them to send the necessary information to our sender support team to be added on our Whitelists. We will need their cooperation to ensure that their business will reach all users of Outlook.com.

The form should be filled out by the IT/admin of liquidity@.... Kindly inform them to go to this link for whitelisting: http://go.microsoft.com/fwlink/?LinkID=614866&clcid.

One of the Outlook.com Deliverability Support will review the request form and will be in touch with them. There is no further action is required from your end.

You can also share this link on how the filter system works including the Policies and Guidelines: https://mail.live.com/mail/troubleshooting.aspx

Ken


moderated Re: Improving my workflow

 

Mark,

I wrote:


The "effort" tags get you half-way to a standard Impact/Effort priority matrix. With another set to identify the "Impact" of the item you can segregate Quick Wins (high impact, low effort), Major Projects (high impact, high effort), Fill Ins (low impact, low effort) and Thankless Tasks (low impact, high effort).

Of course, being able to filter for that (cf: msg #17726) requires being able to do some Boolean algebra on the hashtags. For example, Quick Wins = "(#Quick OR #Medium) AND (#Large OR #Moderate)" -- assuming you defined four hashtags for Impact, such as #Large, #Moderate, #Minor, and #Hardly.

So, I still think it makes sense to give users that functionality (not just owners/mods) but my suggested UI is out the window.

Shal


moderated Re: Improving my workflow

 

Mark, it sounds like a database would fit better than messages with hashtags. It could have description, category, effort, status, date(s), and priority columns. However, if you really want messages, how about if the relevant ones get copied to a subgroup for easy reference, to separate them out from irrelevant discussion.

(That's actually an interesting idea: the ability to set up a moderated subgroup where a moderator can choose messages from the main or other subgroup that get copied into that moderated subgroup. For example, the main group could be unmoderated and general discussion, but whenever a moderator sees a particularly important or interesting message, the moderator could choose to copy that message into a specific subgroup, and people interested only in those messages could just look at that subgroup without having to wade through the main group. I have no idea if this would be useful to anyone, just something I thought of while suggesting the above.)

JohnF


moderated Event: Database upgrade #downtime - Friday, 17 August 2018 #downtime #cal-invite

main@beta.groups.io Calendar <main@...>
 

Database upgrade #downtime

When:
Friday, 17 August 2018
9:00pm to 11:00pm
(GMT-07:00) America/Los Angeles

Description:

The site will be down while I upgrade the main database server, along with a couple other machines. Emails sent during this time will be queued and sent when the site is back up.

I will put up a banner on the site during the day of, announcing the downtime.


moderated Re: Improving my workflow

 

Mark,

  • If there's a request or bug report in my inbox or sent to support, I will post a new message to beta with that.
Presumably a "sanitized" version, avoiding any private information that might have been conveyed in the original.
 

Here are the potential hashtags (all would be Use By Mods Only):
  • Categories: #bug, #messages, #members, #features, #calendar, #photos, #files, #chat, #database, #wiki, #profiles, #search
Existing usage of those hashtags would be grandfathered in, possibly after review?
 
  • Implementation effort estimate: #quick, #medium, #hard, #exhard
  • Status: #done

I would also like a way to prioritize things, but I haven't figured that part out yet.

The "effort" tags get you half-way to a standard Impact/Effort priority matrix. With another set to identify the "Impact" of the item you can segregate Quick Wins (high impact, low effort), Major Projects (high impact, high effort), Fill Ins (low impact, low effort) and Thankless Tasks (low impact, high effort).


I've also used three-factor schemes which add Breadth (how many users are affected). Instead of labeling the quadrants of a 2D priority chart these schemes used a numeric score on each factor, and computed priority as the product of the factors. For example:


Breadth:
Impact:



Ease:
5 Everyone 5 Critical -- Can't use the product
5 Trivial    -- edit and test.
4 Most Users 4 Large    -- Substantially lowers product value 4 Easy       -- think, edit and test.
3 Many Users 3 Moderate -- Major annoyance
3 Moderate   -- substantial new code
2 Few Users 2 Minor    -- Easy workaround

2 Hard       -- research and/or experiments
1 Only me 1 Hardly   -- Barely notice

1 Impossible -- no idea how

Naturally all of these rankings are subjective, and multiplying the scores is an imperfect way to combine them, so you have to take the results with a suitably large grain of salt rather than strictly pull tasks by priority.


Shal


moderated Improving my workflow

 

Hi All,

As I mentioned before I went on vacation, I'm thinking of ways to improve my workflow. That is, I've been thinking about how I decide what to work on and how to track all the feature requests and bug reports that come in, without constantly distracting me. Right now, there's the Trello board, but it's inconsistently updated. And there's beta's archives, which are a trove of suggestions and requests. Also, the requests and bug reports that come into support. And finally, there are the personal requests sitting in my inbox, from Enterprise users and others.

Here's what I've come up with. Please let me know what you think or if you have any suggestions.

  • Beta's archives become the source of truth and I deprecate the Trello board.
  • I rely on a series of hashtags to organize and prioritize feature requests and bug reports.
  • Every N days or so, I go through beta's archives and assign hashtags/merge threads as appropriate.
  • If there's a request or bug report in my inbox or sent to support, I will post a new message to beta with that.

Here are the potential hashtags (all would be Use By Mods Only):

  • Categories: #bug, #messages, #members, #features, #calendar, #photos, #files, #chat, #database, #wiki, #profiles, #search
  • Implementation effort estimate: #quick, #medium, #hard, #exhard
  • Status: #done

I would also like a way to prioritize things, but I haven't figured that part out yet.

Thoughts/suggestions appreciated.

Thanks, Mark


moderated Re: Calendar overly updates repeating events. #suggestion

Rick Steeves <groups.io@...>
 

I suggest adding a "Days after"
That sounds like a simple, direct implementation. I like it.


moderated Re: Calendar overly updates repeating events. #suggestion

Michael Pavan
 

On Aug 6, 2018, at 10:52 PM, Rick Steeves <groups.io@corwyn.net> wrote:

I have an event that occurs on the following the 3rd Friday (which isn't always the 3rd Saturday).

My usual process is to create the (repeating) event on the 3rd Saturday, and then edit the occasional incorrect event to change the date to the appropriate Saturday on the months where the Saturday that follows the 3rd Friday isn't the 3rd Saturday.

OK. So if I go back and need to change the calendar event for all events, I edit the calendar event. It then replaces the event on all of the 3rd Saturdays.
Another work-around would be to create it as a 3rd Friday event with the event name "Day after 3rd Friday 'event'" - not very satisfying, but less labor intensive.


I thought such an event might be unusual, until I realized that I know of 2 events that are the first Saturday after Labor Day
- the 5th day after the 1st Monday [in September] and repeats every 12 months.

Also, Federal Election Day in the United States of America is the Tuesday following the first Monday in November
- the 6th day after the 1st Monday [in November] and repeats every 24 months [even years].
Some States also hold elections on that date every year, or every other but on odd years.

I suggest adding a "Days after"


moderated Re: Email blocks

Bruce Bowman
 

tds.net (my ISP) was completely blocking groups.io for about 24 hours, but this latest digest got through. I complained so hopefully that had some impact.

It was not an FBL thing, they simply bounced all messages from this IP address.

Bruce


moderated Re: Email blocks

Joseph Hudson <jhud7789@...>
 

Hi Mark, thanks for this. I'm going to have to Walker through these steps. If her provider is unable to fix the issue.

On Aug 7, 2018, at 12:24 AM, Mark Fletcher <markf@wingedpig.com> wrote:

Joseph,

On Mon, Aug 6, 2018 at 10:18 PM, Joseph Hudson <jhud7789@twc.com> wrote:
Hi Mark, can you do me a favor? And check and see if Windstream.net is affected I have somebody who is nothing getting list mail from any of your list for a little over 24 hours.
Here are the instructions I send out to in support for people not
receiving email:

If you are not receiving messages from us, the first place to look is
in your Email Delivery History. Go to a group you are subscribed to,
click the Subscription tab in the left hand sidebar, then click the
Email Delivery History button at the top. That will show responses
from your email service provider when we send email addressed to you.

If the Most Recent Successful Delivery is current, but you did not
receive that message, that indicates that there is a problem after
we've sent the email to you. Please check your Spam folder. Sometimes
messages are mistaken as spam. If you find Groups.io messages in your
Spam folder, please mark them as not spam, as that will help the spam
filter in the future. If there are no messages in your Spam folder,
the only advice we can give you is to contact your email service
provider and ask them to look into it.


Mark



moderated Re: Email blocks

Mark Fletcher
 

Joseph,

On Mon, Aug 6, 2018 at 10:18 PM, Joseph Hudson <jhud7789@twc.com> wrote:
Hi Mark, can you do me a favor? And check and see if Windstream.net is affected I have somebody who is nothing getting list mail from any of your list for a little over 24 hours.
Here are the instructions I send out to in support for people not
receiving email:

If you are not receiving messages from us, the first place to look is
in your Email Delivery History. Go to a group you are subscribed to,
click the Subscription tab in the left hand sidebar, then click the
Email Delivery History button at the top. That will show responses
from your email service provider when we send email addressed to you.

If the Most Recent Successful Delivery is current, but you did not
receive that message, that indicates that there is a problem after
we've sent the email to you. Please check your Spam folder. Sometimes
messages are mistaken as spam. If you find Groups.io messages in your
Spam folder, please mark them as not spam, as that will help the spam
filter in the future. If there are no messages in your Spam folder,
the only advice we can give you is to contact your email service
provider and ask them to look into it.


Mark


moderated Re: Email blocks

 

Mark,

I wondered what was going on. I had three members start bouncing today, and I virtually never, or extremely rarely, get bouncing members at all, let alone three simultaneously. One of them responded to a bounce probe but the other two, one earthlink and one erols.com, are still bouncing. FWIW.

On Mon, Aug 6, 2018 at 10:12 PM, Mark Fletcher <markf@corp.groups.io> wrote:
Hi All,

As of a couple hours ago, Hotmail/Outlook are delaying emails from us. Our reputation is clear, so I'm not sure what the problem is.

I'm also getting reports of blocking from some services that use Synacor for FBL stuff, including wowway.com, zoominternet.net and embarqmail.com. We are registered with Synacor, and again, they're showing no issues on the website, so I'm not sure what's up.

I did fix an issue where we were ignoring some FBL reports if the domains didn't match what we were expecting them to be (ie the AOL FBL reports on the cs.com domain as well as aol.com). I don't think this is the issue, but I actually don't really know. Expect more people to be affected by FBL reports, however.

Thanks,
Mark



--
J

 

Messages are the sole opinion of the author, especially the fishy ones.

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Email blocks

Joseph Hudson <jhud7789@...>
 

Hi Mark, can you do me a favor? And check and see if Windstream.net is affected I have somebody who is nothing getting list mail from any of your list for a little over 24 hours.

On Aug 7, 2018, at 12:12 AM, Mark Fletcher <markf@corp.groups.io> wrote:

Hi All,

As of a couple hours ago, Hotmail/Outlook are delaying emails from us. Our reputation is clear, so I'm not sure what the problem is.

I'm also getting reports of blocking from some services that use Synacor for FBL stuff, including wowway.com, zoominternet.net and embarqmail.com. We are registered with Synacor, and again, they're showing no issues on the website, so I'm not sure what's up.

I did fix an issue where we were ignoring some FBL reports if the domains didn't match what we were expecting them to be (ie the AOL FBL reports on the cs.com domain as well as aol.com). I don't think this is the issue, but I actually don't really know. Expect more people to be affected by FBL reports, however.

Thanks,
Mark


moderated Email blocks

 

Hi All,

As of a couple hours ago, Hotmail/Outlook are delaying emails from us. Our reputation is clear, so I'm not sure what the problem is.

I'm also getting reports of blocking from some services that use Synacor for FBL stuff, including wowway.com, zoominternet.net and embarqmail.com. We are registered with Synacor, and again, they're showing no issues on the website, so I'm not sure what's up.

I did fix an issue where we were ignoring some FBL reports if the domains didn't match what we were expecting them to be (ie the AOL FBL reports on the cs.com domain as well as aol.com). I don't think this is the issue, but I actually don't really know. Expect more people to be affected by FBL reports, however.

Thanks,
Mark

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