Date   

moderated Re: problems with receiving "tickets", zendesk activity log, and zendesk login UI #bug #suggestion

 

Mark,

The Yahoo Group transfer queue is still several days long. Yahoo is still very much misbehaving, which is slowing things down.

One thing you mentioned earlier is the flood of multiple invites resulting from the apparent failure (error message) on Yahoo's end. The note in the transfer instructions "If you receive an error when inviting the transfer@groups.io member to join your Yahoo Group, that's ok, the invite still went out." does not appear to be the whole story. Reports from field testing suggest that sometimes they do, sometimes they don't.

I and others have been trying to overcome the uncertainty by asking people to always include a test email address when using Invite so that they can determine whether the invitations went out. That's where the field reports of them not actually going out have come from - though there's always the possibility of flawed observation.

In light of all the confusion on the subject I was wondering if it would be practical for you to set up an auto-forward when transfer receives an Invitation: forward an acknowledgement to the Y!group's -owner address. I know you don't want to reply to the invite, as that would (prematurely) accept the invitation.

A FAQ I'm being asked is whether there's a means other than an Invitation which may be used at Step 1. For example, an email to transfer@groups.io from the moderator's personal email address, including a link to the group or the -subscribe address. Most feel that using their own email service is likely to be more reliable than Y!Groups invite function.

Shal


moderated After editing or deleting event, return to same month #suggestion

Don McKee
 

After editing or deleting an event in the "month" view, the month displayed should return to the same month.  For example, if I edit or delete an event that was in "December", the calendar should return to "December". The current behavior is to return to the current month, e.g. "February".

I just had to go through and edit a bunch of events scattered throughout the year.  After each edit, I was sent back to Feb. and need to cycle through the calendar to find where I left off.

-Don


moderated Re: problems with receiving "tickets", zendesk activity log, and zendesk login UI #bug #suggestion

Gerald Boutin <groupsio@...>
 

Mark,

Thanks very much for addressing my initial concern. I knew about the queue length issue going in, but it's a bit tough being patient when you're not even sure if you're in the queue.

My feeling on Zendesk is still more "funky" than "ambivalent".

Thanks,
Gerald


moderated Re: Repeating Events in Calendar Bug

 

Hi Scott,

On Tue, Feb 13, 2018 at 12:18 PM, Scott Myers <ac8de@...> wrote:

So let's say I make an event that repeats and I want it to repeat weekly in
Thursday 4 times.  Then later I decide I want to change it to 6 times.  I go
into edit, change it from 4 to 6 times, the hit the green update event
button.  I get the popup asking me if I want to do it to all events or just
this one.  I select all and it acts like it works, but when I'm thrown back
to the calendar, it hasn't changed.  I go back into the event and nothing is
changed.

Thanks for the bug report. It should be fixed now.

Thanks,
Mark 


moderated Re: problems with receiving "tickets", zendesk activity log, and zendesk login UI #bug #suggestion

 

Hi All,

On Thu, Feb 15, 2018 at 9:29 AM, Gerald Boutin <groupsio@...> wrote:
I appear to be having a similar problem with getting any response from support@groups.io via Zendesk. I do get a ticket# and a generic "reply above the line" comment, but nothing else. I've followed Catlady's steps (thanks) about logging into Zendesk, which I had not been previously aware of. I have gotten in, but only the first of my two tickets show up at all, and even then only as a "request I was cc'd on". It is the second that doesn't show up at all that I am currently concerned with. I am trying to move a Yahoo group over, and trying to find out if anything is happening or if my request was even received.


I checked your open tickets. You had asked about an update for your group transfer yesterday morning, and then replied to that message this morning. I apologize, but the support queue is a few days long right now. I do work to get to premium group support requests faster than that. I am not always able to reply to every message. 

The Yahoo Group transfer queue is still several days long. Yahoo is still very much misbehaving, which is slowing things down. I'm working through the queue, but I also need to work on features, bug fixes, and all the usual stuff. I do also try to expedite group transfers for premium groups. I do VERY MUCH appreciate the offers of help that some have sent. You people are awesome.

There is a notice on the Easy Group Transfer page about the queue being several days long. But there wasn't a notice in the email I send out after accepting a group invite. I've added one there as well.

Thanks,
Mark


moderated Re: problems with receiving "tickets", zendesk activity log, and zendesk login UI #bug #suggestion

Gerald Boutin <groupsio@...>
 

I appear to be having a similar problem with getting any response from support@groups.io via Zendesk. I do get a ticket# and a generic "reply above the line" comment, but nothing else. I've followed Catlady's steps (thanks) about logging into Zendesk, which I had not been previously aware of. I have gotten in, but only the first of my two tickets show up at all, and even then only as a "request I was cc'd on". It is the second that doesn't show up at all that I am currently concerned with. I am trying to move a Yahoo group over, and trying to find out if anything is happening or if my request was even received.

Thanks,
Gerald


moderated Re: group page in a foreign language

Adrien Collins <adriencollins22160@...>
 

Hi

 

I have no idea. It is the first page when I click on the link where it says my groups.

 

Regards

Adrien

 

Skype with me on adriencollins06

 

From: main@beta.groups.io [mailto:main@beta.groups.io] On Behalf Of Jeremy Harrison via Groups.Io
Sent: 15 February 2018 10:49
To: main@beta.groups.io
Subject: Re: [beta] group page in a foreign language

 

Have you landed on the Vriendelijke-Vrienden sub-group of the 'main' group page ( https://main.groups.io/g/Vriendelijke-Vrienden )? That is a group for, if I understand correctly, Dutch blind people, in (naturally for them) Dutch  - which has managed to get the group name 'main', and is nothing to do with the main sub-group of the beta group (this), whose group page is https://beta.groups.io/g/main .

There was a circumstance where groups.io was getting a sub-group name ('main') interpreted and used as a group name (causing this sort of confusion - I've been to that page before), which I raised as a bug, and which Mark corrected, but it is possible there are others.  


moderated Re: group page in a foreign language

Jeremy H
 

Have you landed on the Vriendelijke-Vrienden sub-group of the 'main' group page ( https://main.groups.io/g/Vriendelijke-Vrienden )? That is a group for, if I understand correctly, Dutch blind people, in (naturally for them) Dutch  - which has managed to get the group name 'main', and is nothing to do with the main sub-group of the beta group (this), whose group page is https://beta.groups.io/g/main .

There was a circumstance where groups.io was getting a sub-group name ('main') interpreted and used as a group name (causing this sort of confusion - I've been to that page before), which I raised as a bug, and which Mark corrected, but it is possible there are others.  


moderated Re: login suggestion for new refugees from YahooGroups

Sharon Villines
 

On Feb 14, 2018, at 12:08 AM, Mark Fletcher <markf@corp.groups.io> wrote:

HI Sharon,

Thanks for the great feedback. I have incorporated your feedback into the join screen, the confirmation email and the welcome page. The welcome page (what you get when you click the Confirm link in the email) now lets you set a password directly on that page without having to go to your account. I've tweaked the account pages a little, but I need to go over that a lot more. But hopefully this will help your new members.
Thank you very much, Mark. I appreciate the attention to this.

I sent a message to members+subscribe@tvc.groups.io with a new address.

I received all the messages saying I was approved and received the welcome message.

When I went to the site to set up a password, I entered the email address, contact@takomavillage.org and clicked on "don’t have a password."

I’m taken to a page that says that address doesn’t have an account.

Shouldn’t the email address be recognized as soon as my membership is approved and I’ve received the welcome message?

Sharon


moderated Re: web-based questionnaire for restricted groups a pressing issue #suggestion

Judy F.
 

It has been some time since I was active on this beta group although I have read most of the posts. 

The process that is currently used on our buying and selling group is the individual joins the group and they are pended.  An email message is sent to them requesting required information that is listed in the message and that needs to be returned within 48 hours.  If I don't get it in that time, the pended request is denied.  Those email replies are kept in an approved folder and can be referred to at any time if needed. 

I agree that whatever method is used, that it applies to all groups, regular and premium.  At some point, I would like for someone to explain to me exactly how the method that is in the queue will work so I can determine if it will work in our situation and I'm sure others.

Thank you,
Judy F.
SW Florida - USA


moderated Re: help changing settings please

Adrien Collins <adriencollins22160@...>
 

Hi Mark

 

Ok many thanks.

 

Regards

Adrien

 

Skype with me on adriencollins06

 

From: main@beta.groups.io [mailto:main@beta.groups.io] On Behalf Of Mark Fletcher
Sent: 14 February 2018 22:18
To: main@beta.groups.io
Subject: Re: [beta] help changing settings please

 

Adrien,

 

On Wed, Feb 14, 2018 at 12:42 PM, Adrien Collins <adriencollins22160@...> wrote:

 

I have set-up a new group on the website, how do I change the setting so that the first message from new members isn’t needing approval?

 

 

The beta group is for discussion of new and upcoming features. Your question would be more appropriate in the https://groups.io/g/GroupManagersForum group, which has many helpful folk.

 

Thanks,

Mark


moderated Re: Strange bounce error - But it did go through

 

Scott,

On Wed, Feb 14, 2018 at 12:44 PM, Scott Myers <ac8de@...> wrote:

A member of one of my groups got this message, but yet the message did go through with attachment.  Any words of wisdom?

 


That is a Microsoft bug. Some people see that message when they post to a group. No one else sees the message, and they only see that message for their own messages. Their messages go through fine, they just see that bogus error. To the best of my knowledge, there is currently no fix.

Mark 


moderated Re: help changing settings please

 

Adrien,

On Wed, Feb 14, 2018 at 12:42 PM, Adrien Collins <adriencollins22160@...> wrote:

 

I have set-up a new group on the website, how do I change the setting so that the first message from new members isn’t needing approval?

 


The beta group is for discussion of new and upcoming features. Your question would be more appropriate in the https://groups.io/g/GroupManagersForum group, which has many helpful folk.

Thanks,
Mark


moderated Re: Strange bounce error - But it did go through

Duane
 

That fraud detection message is a Microsoft thing.  It seems to happen regularly to people using their email products.

Duane


moderated Re: Migration from

Tom H
 

From Wikispaces: 
You can export or download your data by following the steps below. Please note that this will download in Wikispaces Format and, if you are planning to upload this onto another site you may find it easier to copy and paste the data from directly your Wiki to your new chosen Wiki site. Please keep this in mind and allow yourself enough time to do this. If I can create a tool whereby I can shift all my data from Wikispaces to an external site can this be shared with other users?

Yes it can, we will need to know exactly what you have created and test it substantially before sharing it with users, but it is possible.

Please note that we cannot be held liable for any loss of data caused by using the tool.

While the above text says the download will be in Wikispaces Format, the procedure gives a choice from among html, several wiki dialects and pdf. Files, pages, et al can be delivered in zip or thx format.


moderated Re: Migration from

Tom H
 

Wikispaces does support a download of a wiki backup but I doubt it includes anything more than pages and files. I doubt it includes page discussions, change logs, tags. It would be the easier starting point for importing into groups.io.

By "satisfactory" I mean in terms of ongoing functionality with a pretty complete replica of the content. There would be little point in developing easy migration to an unacceptable system.


moderated Strange bounce error - But it did go through

Scott Myers
 

A member of one of my groups got this message, but yet the message did go through with attachment.  Any words of wisdom?

 

Scott Myers

 

From: James Raddin [mailto:James@...]
Sent: Wednesday, February 14, 2018 2:45 PM
To: Scott Myers
Subject: FW: Race Schedule / Lake Hope

 

Tried sending this to the group… something wrong with my address?

 

From: TeamLogikJuniorDevo@groups.io [mailto:TeamLogikJuniorDevo@groups.io] On Behalf Of James Raddin
Sent: Wednesday, February 14, 2018 2:43 PM
To: TeamLogikJuniorDevo@groups.io
Subject: [Teamlogikjuniordevo] FW: Race Schedule / Lake Hope

 

This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing

Feedback

First success on Spring Road Racing schedule accommodating my requests for Junior races to placed in the afternoon schedule so that Parents can race Masters, 5’s, and Women’s fields in the AM then be available to assist Juniors directly after. I have been in contact with all the local race promoters. More to come.

 

Jamie

 

From: Arthur R. Smith
Sent: Wednesday, February 14, 2018 2:10 PM
To: James Raddin <James@...>
Subject: Re: Race Schedule / Lake Hope

 

Hi James,

 

I just want to let you know that the answer is yes. We are moving our young juniors race to the afternoon. The updated flyer is attached here.

 

Regards,

Art Smith


Arthur R. Smith, Professor

OHIO Physics and Astronomy

and Nanoscale & Quantum Phenomena Institute (NQPI)
Athens, OH  45701
ph (740) 597-2576
fax (740) 593-0433

 


moderated group page in a foreign language

Adrien Collins <adriencollins22160@...>
 

Hi

 

I wanted to check the group page for this group but it appears to be in another language, help.

 

Regards

Adrien

 

Skype with me on adriencollins06

 


moderated help changing settings please

Adrien Collins <adriencollins22160@...>
 

Hi

 

I have set-up a new group on the website, how do I change the setting so that the first message from new members isn’t needing approval?

 

Regards

Adrien

 

Skype with me on adriencollins06

 


moderated Re: Migration from

toki
 

On 02/14/2018 04:54 PM, Tom H wrote:

an ''Easy migration from Wikispaces"?
Subtract 90 days from the date that Wikispaces shuts down:
* If everything has been transferred from Wikispaces to your new site,
you have an easy migration;
* If nothing has been transferred from Wikispaces, you have an uphill
battle;

More seriously, how easy the migration process is, depends upon how easy
it is to backup the data on WikiSpaces, onto physical hardware that you
control.

Has anyone done a satisfactory non-easy migration?
"Non-easy" and "satisfactory" are mutually exclusive terms.

jonathon

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