Date   

moderated Dealing with Terms of Service violations/other complaints

 

Hi All,

Thankfully, I can count on one hand the number of ToS violations/complaints that I've had to deal with in the last 3 years. I've dealt with them on an ad hoc basis. That said, I want to start to formalize a procedure for how to deal with them, and I'd like your input.

Let me say first off that I have no desire to get involved with specific group issues. But if I am notified of some ToS violations, I may be required to act/ensure that they are addressed. For example, if I'm notified that there is copyright infringement within a group (and it's true), I am required by law to act upon that/ensure that it is addressed. Other things, like harassment, may not reach that level, but at the same time, I do not want them to be happening.

Here's what I'm thinking for the start of the process:

- A complaint is sent to support; a member is alleging a ToS violation in a group.
- I forward that complaint to all the owners/moderators of that group, with a request to reply back to support within 48 hours.
- Hopefully the owner addresses the problem, and that's the end of it. I forward the owner's response to the complaintant, and close the issue.

Does that make sense? Do you think I should include a disclaimer in the help section saying that messages to support may be forwarded to group owners?

Where things get tricky is when I believe there is an issue, and the owner doesn't address it. How do you think I should proceed? I understand that I will not be able to codify responses to everything, because I'm not sure I/we can predict all issues that will come up. But I'd like to have a "playbook," that I can point to and use.

Thanks,
Mark


moderated Re: New Search v3

 

On Tue, Aug 22, 2017 at 10:03 pm, Mark Fletcher wrote:
it's shocking that a software engineer has problems estimating time to do something,
Yes, shocking! ;)
 
--
J

 

Messages are the sole opinion of the author. Especially the fishy ones.

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: New Search v3

 

On Sun, Aug 20, 2017 at 9:57 AM, Duane <txpigeon@...> wrote:
On Thu, Jun 22, 2017 at 03:27 pm, Mark Fletcher wrote:

>
> I've just put a button on the old search page to go to the new search page.
> And the new search page has the breadcrumb 'New Search'.
>

There may be reasons that I'm not aware of, but I'd like to see the current version of New Search become the default.  It's so much better, in most cases, that I've pretty much avoided using the Old Search at all.


I'm glad you think it's better than the old search (I agree!). Work on new search stalled as I switched to working on the API, while I gathered feedback about new search. The API work is taking substantially longer than I initially thought it would (it's shocking that a software engineer has problems estimating time to do something, I know!). I ended up having to re-architect large chunks of the webserver, in order to share code with the new API server. I admit to a little (self-directed) frustration, in that it's a lot of work that doesn't result in a lot of new features, because I like to ship features. I hope to finish this phase of the API either this week or next week, at which point I'll switch back to new search. 

That said, as I've been thinking about what needs to be done to finish new search, it's going to take some work. It's one thing to put up a test; it's a whole other thing to build it into the infrastructure. 

Thanks,
Mark


moderated Re: Allow https:// links to be automatically "linkified" when posted #suggestion

 

On Fri, Aug 18, 2017 at 9:28 AM, Brian Vogel <britechguy@...> wrote:
Yup, that final link did not get converted for click through because I did a paste and send without any text being appended after it.

This appears to be the root problem, not http versus https, so modify my wish accordingly.

Yep, this is easy to reproduce. If your link is the last text in your post, it won't get auto linked. I am looking for a solution. In the mean time, just make sure to hit a space or newline after you paste in a link.

Thanks,
Mark 


moderated Re: Concern over messages sent to non-group member subscribing to subgroup, not quite a #bug #suggestion

 

On Wed, Aug 16, 2017 at 5:09 PM, Jeremy Harrison via Groups.Io <jeremygharrison@...> wrote:

For an e-mail which was not subscribed to main group, but was known to groups.io  (it had been a member of that group, but I had removed it), I did get the 'confirmation' e-mail, on replying to it I got the  'Message not delivered' email with '500 Error: 

I had missed that case. We now catch it.

Thanks,
Mark 


moderated Re: Problem with the credit card part of Groups.io

 

Hi Jennifer,

On Sun, Aug 20, 2017 at 8:51 PM, Jennifer Christian <jhchristian@...> wrote:

 

I am trying to transfer the responsibility for paying for one of my groups’ subscriptions to  Groups.io to another person who is the newly-elected chair of our professional association.  She is also taking over as the day-to-day administrator of our Groups.io group too – although I will remain nominally listed as another owner/moderator.  In fact, we have four OWNERS of our group now.  

 

Marianne has entered her credit card number in HER account information as one of the owners, but Groups.io keeps billing ME – and there does not seem to be a place for me to tell Groups.io WHICH owner to bill.   Mark, if you want to check:  I’m referring to the ACOEM-WFDSection group.

 

She should be able to go into the Billing tab for your group. On that page there should be a 'Set me as payor' button. Click that, enter her payment info again, and she should be charged next month. If she's done this and it still doesn't work, please have her contact support, and we'll figure it out.

Thanks,
Mark


moderated Problem with the credit card part of Groups.io

Jennifer Christian
 

Hi, all –

 

I am trying to transfer the responsibility for paying for one of my groups’ subscriptions to  Groups.io to another person who is the newly-elected chair of our professional association.  She is also taking over as the day-to-day administrator of our Groups.io group too – although I will remain nominally listed as another owner/moderator.  In fact, we have four OWNERS of our group now.  

 

Marianne has entered her credit card number in HER account information as one of the owners, but Groups.io keeps billing ME – and there does not seem to be a place for me to tell Groups.io WHICH owner to bill.   Mark, if you want to check:  I’m referring to the ACOEM-WFDSection group.

 

Is this an area that hasn’t been fully built out yet – or am I missing something?

 

Cordially,

Jennifer Christian, MD, MPH

President / Chief Medical Officer

Webility Corporation

95 Woodridge Road

Wayland, MA 01778

Office:  508-358-5218 (preferred)

Mobile:  617-803-9835

Email: jennifer.christian@...

 

Blog: www.jenniferchristian.com

Website:  www.webility.md 

 


moderated Re: New Search v3

Duane
 

On Thu, Jun 22, 2017 at 03:27 pm, Mark Fletcher wrote:


I've just put a button on the old search page to go to the new search page.
And the new search page has the breadcrumb 'New Search'.
There may be reasons that I'm not aware of, but I'd like to see the current version of New Search become the default. It's so much better, in most cases, that I've pretty much avoided using the Old Search at all.

Thanks,
Duane


moderated Re: New Search Suggestion

Bob Bellizzi
 

Sorry Sarah,
I founded this group on almost 20 years ago and my knowledge of some 10,000 or more who joined in that time indicates they are definitely email type people but can be cudgeled into building their signature but do not knowingly or willingly enter info into any kind of database.
For that task I typically generate a text processor that scrapes the data I need from the  archives and builds an excel file for input into a data base.
I don't ask for changes I haven't thought out and decided I could work around.
My suggestion would really make the search extremely flexible since you could exclude one or more sections of a message.
Bob
--

Support us on by shopping on Amazon Smile.
When you purchase through Amazon Smile, a percentage of your purchase price is donated to The Corneal Dystrophy Foundation  

Bob Bellizzi

Founder, Fuchs Friends ®
Corneal Specialist - UCSF San Francisco
 Founder & Executive Director, The Corneal Dystrophy Foundation


moderated Re: New Search Suggestion

 

On Sat, Aug 19, 2017 at 09:08 pm, Sarah k Alawami wrote:
Can you not create a data base that's accessible to the group that lists city, state, etc?
You can build it, but they won't come. I have such a database in my group and less than 10% of the members add themselves to it. It languishes. At some point, Mark said he would allow entry of pending member questionnaire answers to go directly into a database. But that may be only for premium groups, and it may be far into the future.

Databases have not been useful in my group overall.
 
--
J

 

Messages are the sole opinion of the author. Especially the fishy ones.

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: New Search Suggestion

Sarah k Alawami
 

Can you not create a data base that's accessible to the group that lists city, state, etc? This way the signature doesn't have to be created in the first place? Thinking  organizationally here.

On Aug 19, 2017, at 12:42 PM, Bob Bellizzi <cdfexec@...> wrote:

Mark,
Because our group is fairly large, over 3000 members, we encourage our members to build signatures so that others may know "who they are corresponding  with.
The signatures typically include first name, city, state & country if not US.
In addition, since we have a rare genetic cornea disease, who their specialist is, what procedures they have had on each eye, etc.
This helps new members a great deal, gives them an understanding of what experience the correspondent has.

A great help for us would be the ability to have a bit more selection on what we search with the new search tool.

Could we consider being able to search only signatures?  Since they can be excluded currently it would seem a logical step to allow exclusion of each part of a message; topic (subject); body: signature.

Bob Bellizzi


moderated New Search Suggestion

Bob Bellizzi
 

Mark,
Because our group is fairly large, over 3000 members, we encourage our members to build signatures so that others may know "who they are corresponding  with.
The signatures typically include first name, city, state & country if not US.
In addition, since we have a rare genetic cornea disease, who their specialist is, what procedures they have had on each eye, etc.
This helps new members a great deal, gives them an understanding of what experience the correspondent has.

A great help for us would be the ability to have a bit more selection on what we search with the new search tool.

Could we consider being able to search only signatures?  Since they can be excluded currently it would seem a logical step to allow exclusion of each part of a message; topic (subject); body: signature.

Bob Bellizzi


moderated Re: "Find or Create a Group" search bug, or I think it is #bug

Jeremy H
 

On Fri, Aug 18, 2017 at 04:25 pm, Jeremy Harrison wrote:
 I would suggest that if a group has a subgroup that is sufficiently distinct that it should be be able to be found directly then something should be put in the group description.     
Thinking further on this, maybe (probably) such a sub group should be a goup in its own right. 


moderated Site updates #changelog

 

Changes to the site this week:

  • INTERNAL: Work on the API.
  • CHANGE: If not registered, and trying to subscribe to a subgroup via email, stop with an error before the confirmation process.
  • CHANGE: In the Members view, have the Actions menu dropdown normally, only dropup on mobile.
  • INTERNAL: Bumped up the rate limits for logged in users and we now tell you when you've been rate limited, instead of you getting a blank page.
  • INTERNAL: For Yahoo easy group transfers, we now delay sending messages to transferred people until all data has been imported.

Have a good weekend everybody.

Mark


moderated Re: "Find or Create a Group" search bug, or I think it is #bug

Jeremy H
 

Had a quick look - as a a non-member of NVDA, I don't see the subgroup on its homepage.

And in looking at search results, it seems to be looking at group title/e-mail address and description (as an aside, it is interesting how verbose or succinct some of these are), based on what I've seen returned: which is what I think I'd expect. Don't know if there's any description of how search works anywhere.

Given how subgroups work, I wouldn't expect to find one directly, only through its parent main group. I would suggest that if a group has a subgroup that is sufficiently distinct that it should be be able to be found directly, or together with the main group, then something should be put in the group description.     


moderated Re: "Find or Create a Group" search bug, or I think it is #bug

Brian Vogel <britechguy@...>
 

Now I'll go "meta," but it is related.

It really doesn't matter whether one has to be a member of the parent group or not simply because were one to try to join a subgroup, and membership in the parent group is required, I'd presume the user would get an error message to that effect.

But, subgroups as they are implemented on Groups.io are complete dead zones for a reason:  virtually no one knows they exist unless they happened to be members of the parent group when they were created and joined then.  Even then they tend to be dead zones because they are not presented hierarchically on the Topics or Messages pages of the parent group, encouraging click through to further explore or engage.

Until or unless Groups.io adopts a display mechanism where those who routinely interact with a parent group are also routinely reminded that subgroups both exist and that they can get to them in a flash from where they're reading the main group they will continue to remain the dead ends that every one I've ever joined has essentially remained.
--
Brian  - Windows 10 Home, 64-Bit, Version 1703, Build 15063  (dot level on request - it changes too often to keep in signature)
I worry a lot. . . I worry that no matter how cynical you become it's never enough to keep up.
    ~ Trudy, in Jane Wagner's 
            Search for Signs of Intelligent Life in the Universe


moderated Re: "Find or Create a Group" search bug, or I think it is #bug

Sarah k Alawami
 

I do agree as well. Although doesn't one in theory need to be a member of theeparent group in order to join the child group as it were? I could be wrong I know this was discussed this week on this or the manager group I'm a part of.

Still though, the child groups should in theory need to be in the search results to help users find them.

Take care and be blessed.

On Aug 18, 2017, at 10:17 AM, Joseph Lee <joseph.lee22590@...> wrote:

Hi,

In principle, I agree, as I’m in a similar situation with Win10 forum where there is a subgroup designed for Windows Insiders, and I’m sure others have subgroups that should be listed in public directory.

Cheers,

Joseph

 

From: main@beta.groups.io [mailto:main@beta.groups.io] On Behalf Of Brian Vogel
Sent: Friday, August 18, 2017 9:41 AM
To: main@beta.groups.io
Subject: [beta] "Find or Create a Group" search bug, or I think it is #bug

 

When one goes to the NVDA Group Home Page one sees a subgroup called devlearning with the e-mail address devlearning@nvda.groups.io

as well as two other subgroups.  However, if you search using "Find or Create a Group" on devlearning it returns nothing and if you search on NVDA it returns 16 different options, but none of which include the subgroups.

It seems to me that subgroups need to be included when someone is doing this type of search.
--
Brian  - Windows 10 Home, 64-Bit, Version 1703, Build 15063  (dot level on request - it changes too often to keep in signature)
I worry a lot. . . I worry that no matter how cynical you become it's never enough to keep up.
    
~ Trudy, in Jane Wagner's 

            Search for Signs of Intelligent Life in the Universe




moderated Re: "Find or Create a Group" search bug, or I think it is #bug

Sarah k Alawami
 

I do agree as well. Although doesn't one in theory need to be a member of theeparent group in order to join the child group as it were? I could be wrong I know this was discussed this week on this or the manager group I'm a part of.

Still though, the child groups should in theory need to be in the search results to help users find them.

Take care and be blessed.

On Aug 18, 2017, at 10:17 AM, Joseph Lee <joseph.lee22590@...> wrote:

Hi,

In principle, I agree, as I’m in a similar situation with Win10 forum where there is a subgroup designed for Windows Insiders, and I’m sure others have subgroups that should be listed in public directory.

Cheers,

Joseph

 

From: main@beta.groups.io [mailto:main@beta.groups.io] On Behalf Of Brian Vogel
Sent: Friday, August 18, 2017 9:41 AM
To: main@beta.groups.io
Subject: [beta] "Find or Create a Group" search bug, or I think it is #bug

 

When one goes to the NVDA Group Home Page one sees a subgroup called devlearning with the e-mail address devlearning@nvda.groups.io

as well as two other subgroups.  However, if you search using "Find or Create a Group" on devlearning it returns nothing and if you search on NVDA it returns 16 different options, but none of which include the subgroups.

It seems to me that subgroups need to be included when someone is doing this type of search.
--
Brian  - Windows 10 Home, 64-Bit, Version 1703, Build 15063  (dot level on request - it changes too often to keep in signature)
I worry a lot. . . I worry that no matter how cynical you become it's never enough to keep up.
    
~ Trudy, in Jane Wagner's 

            Search for Signs of Intelligent Life in the Universe




moderated Re: "Find or Create a Group" search bug, or I think it is #bug

 

Hi,

In principle, I agree, as I’m in a similar situation with Win10 forum where there is a subgroup designed for Windows Insiders, and I’m sure others have subgroups that should be listed in public directory.

Cheers,

Joseph

 

From: main@beta.groups.io [mailto:main@beta.groups.io] On Behalf Of Brian Vogel
Sent: Friday, August 18, 2017 9:41 AM
To: main@beta.groups.io
Subject: [beta] "Find or Create a Group" search bug, or I think it is #bug

 

When one goes to the NVDA Group Home Page one sees a subgroup called devlearning with the e-mail address devlearning@nvda.groups.io

as well as two other subgroups.  However, if you search using "Find or Create a Group" on devlearning it returns nothing and if you search on NVDA it returns 16 different options, but none of which include the subgroups.

It seems to me that subgroups need to be included when someone is doing this type of search.
--
Brian  - Windows 10 Home, 64-Bit, Version 1703, Build 15063  (dot level on request - it changes too often to keep in signature)
I worry a lot. . . I worry that no matter how cynical you become it's never enough to keep up.
    
~ Trudy, in Jane Wagner's 

            Search for Signs of Intelligent Life in the Universe


moderated Re: Allow https:// links to be automatically "linkified" when posted #suggestion

 

I've found that sometimes URLs are linkified automatically and sometimes not. I haven't tried to sort out when it happens and when it doesn't, but since it usually happens, I've come to rely on it to the point where it's a problem when it doesn't (meaning, I don't check or notice until later and then I have to go back and edit the message). This is more problematic with messages posted by other group members rather than my own, because (a) if I'm reading by email I often don't notice until a long time later, during which time other members have not been able to use the link; and (b) the posting member is subjected to a 'your message had been edited by a moderator' message after I do notice and fix it.

Possibly related to this issue, since Brian mentions the existence or lack of text after the URL, is an issue with links in wiki pages that I reported to Mark about a year ago, and which he could not reproduce despite many attempts, namely: any links at the bottom of a wiki page would be unlinkified the next time I went into the page after exiting. I gave up on this issue and haven't checked it lately. I just try to make sure there's always some text below each link in a wiki page.

J

Sent from my iPhone

On Aug 18, 2017, at 9:29 AM, Sarah k Alawami <marrie12@...> wrote:

All 3 turned into links for me, the two https links and the http link, so I don't know if it is the mail program or groups.io doing this.

Take care and be blessed.
On Aug 18, 2017, at 9:26 AM, Brian Vogel <britechguy@...> wrote:

I, and many others, use HTTPS Everywhere or other security where our browsers force the use of https instead of http whenever possible.  On Groups.io if I post an http link directly into message text, e.g.,

http://duckduckgo.com/?q=windows+10+disable+password+after+sleep&t=h_&atb=v33-7__&ia=web

it consistently automatically gets converted to a click through link, while if I use and https link:

https://duckduckgo.com/?q=windows+10+disable+password+after+sleep&t=h_&atb=v33-7__&ia=web

I now suspect this may be (and for either) because you must hit the space bar afterward in order for the "linkification" to take place.  However, there have been many times when I just paste a link and hit send, and it's not "linkified".   I'll try that here just to see what happens:

https://duckduckgo.com/?q=windows+10+disable+password+after+sleep&t=h_&atb=v33-7__&ia=web
--
Brian  - Windows 10 Home, 64-Bit, Version 1703, Build 15063  (dot level on request - it changes too often to keep in signature)
I worry a lot. . . I worry that no matter how cynical you become it's never enough to keep up.
    ~ Trudy, in Jane Wagner's 
            Search for Signs of Intelligent Life in the Universe


--
J

Messages are the sole opinion of the author. Especially the fishy ones.

I wish I could shut up, but I can't, and I won't. - Desmond Tutu

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