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moderated ability to post a message online but not send email #suggestion

 

What do people think of the idea of allowing a moderator to post a message to the forum only, without an email going out? I think this might be useful in various circumstances. It's a bit like being able to edit a post without an email going out, but with a new message instead of an edit.
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: clarification on the new member notification system

 

Thank god! I am not imagining things. :-)
J

Sent from my iPhone

On Nov 16, 2016, at 5:15 PM, Duane <txpigeon@gmail.com> wrote:

I'm having a similar situation. If I change any of the existing Default messages, all the others lose their Default insignia and can't be set via an edit. It does set the one I'm trying for, but that goes away when I set another. Actually, all I have to do is go into edit mode for any notice and save it without making any changes to create the problem. As long as I only edit a backup notice, everything is okay, unless I make it the Default. Adding a new notice to any category brings them back. I can then delete the new notice I created and all is still well.

Duane


--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: clarification on the new member notification system

Duane
 

I'm having a similar situation. If I change any of the existing Default messages, all the others lose their Default insignia and can't be set via an edit. It does set the one I'm trying for, but that goes away when I set another. Actually, all I have to do is go into edit mode for any notice and save it without making any changes to create the problem. As long as I only edit a backup notice, everything is okay, unless I make it the Default. Adding a new notice to any category brings them back. I can then delete the new notice I created and all is still well.

Duane


moderated Re: clarification on the new member notification system

 

Do you remember what the last thing you did last night involving member notices was?

No idea. (But I assure you I was sober. :-) I am running some tests in my test group to see if I can duplicate this.

--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Auto-responder for group owners/moderators, does it exist?

Maria
 

On Wed, Nov 16, 2016 at 01:35 pm, Mark Fletcher wrote:
One thing I've been contemplating is adding a status field for every profile. Just a text line. You could use it for whatever you wanted. For moderators on vacation, you could change it to say 'response may be slow, I'm off-line this week...' or whatever. I'm not sure about an automated email with this, but it'd be easy for people to look these up in the member directory.

That's a cool idea. 

Maria


locked Re: Auto-responder for group owners/moderators, does it exist?

 



On Wed, Nov 16, 2016 at 12:55 AM, Shal Farley <shals2nd@...> wrote:

That's likely possible. But I think the question then is what happens when more than one moderator is on vacation? Does the member get a notice from each of them? That seems a bit overkill.

But I think the real problem is that gives the wrong impression if there are other moderators still active - the member probably doesn't care *which* moderator handles his/her message; but getting a "vacation" response from one (or more) implies that no one is handling the inbound messages (that's the usual meaning for an email box).

So perhaps one could set it up so that the vacation response is issued only if *all* of the owner/moderators are on vacation. But that too has problems if some have gone permanently inactive, unless other mods can set/unset that status on their behalf.


Which vacation response would be sent in that case, if everyone has their own vacation response?

One thing I've been contemplating is adding a status field for every profile. Just a text line. You could use it for whatever you wanted. For moderators on vacation, you could change it to say 'response may be slow, I'm off-line this week...' or whatever. I'm not sure about an automated email with this, but it'd be easy for people to look these up in the member directory.

Mark


moderated Re: clarification on the new member notification system

 

On Wed, Nov 16, 2016 at 8:12 AM, J_Catlady <j.olivia.catlady@...> wrote:
This morning, all the default tags had disappeared on all but my group's welcome message. (We have only one of each type of message, including the welcome.) Curious, I added a second "invite" message, and immediately, all the default tags reappeared. Strange things are happening...

Hmm. Do you remember what the last thing you did last night involving member notices was?

Thanks,
Mark


locked Re: Auto-responder for group owners/moderators, does it exist?

Christopher Hallsworth <challsworth2@...>
 

Ok, good points there and let's try your approach and see how that goes. I like the date time field approach too.

On 16 Nov 2016, at 08:55, Shal Farley <shals2nd@gmail.com> wrote:

Christopher,

Well, it could be set up on a pwer owner basis?
That's likely possible. But I think the question then is what happens when more than one moderator is on vacation? Does the member get a notice from each of them? That seems a bit overkill.

But I think the real problem is that gives the wrong impression if there are other moderators still active - the member probably doesn't care *which* moderator handles his/her message; but getting a "vacation" response from one (or more) implies that no one is handling the inbound messages (that's the usual meaning for an email box).

So perhaps one could set it up so that the vacation response is issued only if *all* of the owner/moderators are on vacation. But that too has problems if some have gone permanently inactive, unless other mods can set/unset that status on their behalf.

The other option is to have it be a single setting on behalf of the whole moderation team. That way they present a united front to the members. But the individual moderators may have imperfect knowledge of each others' status. So that too has problems if one moderator sets it but others are still active, or if everyone goes on vacation but no one thought they were the "last one out".

There may be an obviously right answer to this, but I haven't thought of it (yet?).

At the moment I'm leaning towards each moderator having their own setting, and the message sent only if all are "on vacation". This has the property that if there's only one owner/mod it works as expected.

Each mod's status should be shown in a column of the Moderators list so that the management team can be aware of each other's status. Probably there also an ability to set the status on behalf of an inactive moderator.

Another idea: maybe instead of just a vacation checkbox, it should be a date/time field that lets each moderator set an "I'll be back on" date, with "Off" and "Never" both being available choices.

Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum



moderated Updates to Trello

Beta Integration <beta@...>
 


moderated Re: clarification on the new member notification system

 

This morning, all the default tags had disappeared on all but my group's welcome message. (We have only one of each type of message, including the welcome.) Curious, I added a second "invite" message, and immediately, all the default tags reappeared. Strange things are happening...
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Auto-responder for group owners/moderators, does it exist?

 

Christopher,

Well, it could be set up on a pwer owner basis?
That's likely possible. But I think the question then is what happens when more than one moderator is on vacation? Does the member get a notice from each of them? That seems a bit overkill.

But I think the real problem is that gives the wrong impression if there are other moderators still active - the member probably doesn't care *which* moderator handles his/her message; but getting a "vacation" response from one (or more) implies that no one is handling the inbound messages (that's the usual meaning for an email box).

So perhaps one could set it up so that the vacation response is issued only if *all* of the owner/moderators are on vacation. But that too has problems if some have gone permanently inactive, unless other mods can set/unset that status on their behalf.

The other option is to have it be a single setting on behalf of the whole moderation team. That way they present a united front to the members. But the individual moderators may have imperfect knowledge of each others' status. So that too has problems if one moderator sets it but others are still active, or if everyone goes on vacation but no one thought they were the "last one out".

There may be an obviously right answer to this, but I haven't thought of it (yet?).

At the moment I'm leaning towards each moderator having their own setting, and the message sent only if all are "on vacation". This has the property that if there's only one owner/mod it works as expected.

Each mod's status should be shown in a column of the Moderators list so that the management team can be aware of each other's status. Probably there also an ability to set the status on behalf of an inactive moderator.

Another idea: maybe instead of just a vacation checkbox, it should be a date/time field that lets each moderator set an "I'll be back on" date, with "Off" and "Never" both being available choices.

Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum


locked Re: Auto-responder for group owners/moderators, does it exist?

Christopher Hallsworth <challsworth2@...>
 

Well, it could be set up on a pwer owner basis? I know groups.io currently can distinguish who is owner, who is moderator and who is member, so you could set up an autoresponder for the main owner, but not for the other owners or moderators. So yes, I'm thinking a per owner setting could be implemented.

On 15 Nov 2016, at 21:43, Mark Fletcher <markf@corp.groups.io> wrote:

Hi Chris,

On Sun, Nov 6, 2016 at 11:36 PM, Christopher Hallsworth <challsworth2@icloud.com> wrote:

The subject line says it all. So is there a way to set up auto-responders for group owners and or moderators? For example, say one or more owners and or moderators are away on vacation and cannot access email, an auto-responder could be set up to notify either the entire group or its individual members that the owners and or moderators is or are away and will approve your request on a given date or when they return home and regain access to email. If not, then just a suggestion but could this be implemented in the not too distant future?

We don't currently have that feature. How would you want it to work in a situation where a group has more than one moderator?

Thanks,
Mark


locked Re: Add ability to report or flag a post #suggestion

 

Mark,

For these notifications, I'm guessing that there should be a new
notification checkbox for mods/owners to opt-in/out of these?
Yes, in groups with multiple mods it is reasonable to imagine that only some of them would handle these.

Too, once there is a notification overhaul for the web interface some mods may prefer to see these notices there rather than get them by email.


A possible pair of radio buttons for the flag dialog itself: whether to report the problem to the group mods or to Groups.io support. That might suit a distinction between reporting a group rule violation versus a Groups.io TOS violation. Assuming you'd be willing to have such a thing.

In Y!Groups Photos section (but oddly, not messages or other sections that I recall) there's a Report Photo function whose icon is a red flag. It lets the user know that his/her email address will be included in the report (and displays the address), has a 200 character max text box, and the "Report to" radio buttons:

o Moderator

I think this content isn't appropriate for our Group. This includes
rants and insulting other group members. The Group owner and/or
moderator is responsible for maintaining their community and can
address these issues.

o Yahoo

I think this violates the Terms of Service. This includes : harm to
minors, violence or threats, harassment or privacy invasion,
impersonation or misrepresentation, fraud or phishing


Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum


locked Re: Add ability to report or flag a post #suggestion

Maria
 

I'd add that rather than "flag" it should be "report" as "flag" may be misinterpreted as "bookmark" or "favorite".

I think having pre-set reasons that a group can pre-define is great - but also an "other" for anything not pre-defined.

But I am fine for a plain text feature the user can just write something in to, too.

Also - it should be clear that when you report something you are not doing so anonymously; that the mods/owners will know that it came from you.

Maria


locked Re: Add ability to report or flag a post #suggestion

 

I vote for the text feature. Or you could have a few set reasons and allow "other" as one of them, with an opportunity to elaborate. I hate it when my reason for something is not included in a dropdown! (Recent example in returning shoes to amazon: too small, too large, item not as described, defective, etc. Nowhere did it say "just didn't fit"!;)

On Tue, Nov 15, 2016 at 4:07 PM, Mark Fletcher <markf@corp.groups.io> wrote:
On Tue, Nov 15, 2016 at 4:05 PM, J_Catlady <j.olivia.catlady@...> wrote:

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 

Ah, got it. Thought I was missing something.

Ok. For the dialog box, should it just have a text field to enter an optional reason, or should it also have a dropdown with a set of reasons? And if so, what should those reasons be?

Thanks,
Mark 



--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Add ability to report or flag a post #suggestion

 

On Tue, Nov 15, 2016 at 4:05 PM, J_Catlady <j.olivia.catlady@...> wrote:

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 

Ah, got it. Thought I was missing something.

Ok. For the dialog box, should it just have a text field to enter an optional reason, or should it also have a dropdown with a set of reasons? And if so, what should those reasons be?

Thanks,
Mark 


locked Re: Add ability to report or flag a post #suggestion

 

On Tue, Nov 15, 2016 at 03:58 pm, Mark Fletcher wrote:
I'm thinking it would apply in the case of the previously posted email address. 

I don't understand this sentence. Can you elaborate?

Mark,

I was just pointing out an example where the feature could have been useful - it was an application of the feature, not anything about how it could be designed. Someone had posted another person's email address in full, possibly not realizing that this is a public forum. In that case, someone might have used the flag feature to alert you, with an explanatory note on the flag (if these will be included), that someone's personal information was posted. 
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: Add ability to report or flag a post #suggestion

 

Hi all,

Just getting to this.

On Sun, Nov 6, 2016 at 8:23 AM, J_Catlady <j.olivia.catlady@...> wrote:
I'm thinking it would apply in the case of the previously posted email address. 

I don't understand this sentence. Can you elaborate?

For these notifications, I'm guessing that there should be a new notification checkbox for mods/owners to opt-in/out of these?

Thanks,
Mark 


moderated Re: clarification on the new member notification system

 

On Tue, Nov 15, 2016 at 2:08 PM, Mark Fletcher <markf@corp.groups.io> wrote:

The only two member notices where defaults don't apply are two of the new ones: removed member and message to member. I can remove the default displays for those two if it'll make things more clear.


Actually this is wrong. Because you cannot currently select which notice is used when removing a member, the default one is used (remember if there is no removed member notice, nothing is sent when you remove a member).

So right now, defaults apply to all notice types except messages to members.

Mark 


moderated Re: clarification on the new member notification system

 



On Tue, Nov 15, 2016 at 2:02 PM, J_Catlady <j.olivia.catlady@...> wrote:
The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, 

But you can set names for all the types right now.  By "really only applies" do you mean "has an actual effect only in those cases"?

You can change the name of a notice, and it's set in the database, and it's displayed in the Member Notices page. But the name is just for you. It is not seen in the outside world.

Whichever message is set as the default, will be used. Also applies to the other message types.

Ok. More questions.

How do you change the default (I have two messages set and can't find where to change which one is the default).

Click on the notice in the Member Notices page to edit it. The edit page includes a check box to set it as default.
 

Also, this doesn't really apply to "the other messages types" if you include the ones with dropdowns. Right? So why even have a "default" in those cases?

Because I love me my consistency?

The only two member notices where defaults don't apply are two of the new ones: removed member and message to member. I can remove the default displays for those two if it'll make things more clear.

Thanks,
Mark

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