Date   

locked Re: Auto-responder for group owners/moderators, does it exist?

 

Hi Chris,

On Sun, Nov 6, 2016 at 11:36 PM, Christopher Hallsworth <challsworth2@...> wrote:

The subject line says it all. So is there a way to set up auto-responders for group owners and or moderators? For example, say one or more owners and or moderators are away on vacation and cannot access email, an auto-responder could be set up to notify either the entire group or its individual members that the owners and or moderators is or are away and will approve your request on a given date or when they return home and regain access to email. If not, then just a suggestion but could this be implemented in the not too distant future?

We don't currently have that feature. How would you want it to work in a situation where a group has more than one moderator? 

Thanks,
Mark 


moderated Re: clarification on the new member notification system

 

On Tue, Nov 15, 2016 at 1:32 PM, J_Catlady <j.olivia.catlady@...> wrote:

I noticed the new notification system this morning and I have some questions.

And I have answers! :)
 

I see that there is a place for a name of each message. Is this what goes into the subject line of the email?

No. The name is just an internal thing for you. It really only applies right now to rejected message notifications and messages to member notifications, because with those, you can select which one to use at the time of the action, via a dropdown.
 

I also see that it's possible to set more than one welcome message (for example), and the first one created is automatically set to be the default. How do you choose which one is sent out to a new member, since this is an automatic process? I can understand having more than one invite message, etc., and choosing which one to send when you do an invitation. But the welcome-message choice baffles me.

That's the whole default thing. Whichever message is set as the default, will be used. Also applies to the other message types.

Re: invites, right now you can't select which invite to use at the time you send invites, it'll just populate the page with the default invite. But I will add a dropdown to that page so you can select at that time.

I don't think I really emphasized the new 'message to member' notifications. If you find that you're responding to member's +owner messages with the same replies over and over, you can now create new notifications and then select from a drop down which to use. Same with if you're moderating messages and find you're rejecting messages for the same set of reasons. Hopefully it will save some time.

I do wonder if I should change the name of 'Member Notices' to something more like 'Response Templates'.

Thanks,
Mark


moderated Re: Prompt Browser Refresh #suggestion

 

Hi Maria,

On Mon, Nov 14, 2016 at 7:36 AM, HR Tech via Groups.io <m.conway11@...> wrote:

Would it be possible to prompt users ( who use tabs in browsers) to refresh their browsers if new activity has happened since they last tabbed in to their group?

I am seeing that I don't see the number of new activity in chats that are awaiting my review unless i refresh my browser.

What I want to do is have all those numbers (number of pending messages/subs/new chat messages/etc) be refreshed dynamically. But that will require a bit of work and rolls into the notification overhaul, which I hope to do first part of next year.

Thanks,
Mark


moderated clarification on the new member notification system

 

Mark,

I noticed the new notification system this morning and I have some questions.

I see that there is a place for a name of each message. Is this what goes into the subject line of the email?

I also see that it's possible to set more than one welcome message (for example), and the first one created is automatically set to be the default. How do you choose which one is sent out to a new member, since this is an automatic process? I can understand having more than one invite message, etc., and choosing which one to send when you do an invitation. But the welcome-message choice baffles me.

I will probably have more questions later. I just saw this whole thing about three minutes ago, got a new member in my group, and wondered what went out to him.
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Old pending messages

 

Hi All,

Starting this evening, I will be deleting pending messages older than 14 days. The pending message notification email has always said that pending messages would be deleted after two weeks, but I was never actually doing it.

Thanks,
Mark


moderated Updates to Trello

Beta Integration <beta@...>
 

[Beta] New comment on card "Change Reply to Sender/Reply to Group buttons to be one button that's the group default, with a smaller button for the other option." by Mark Fletcher:

No longer relevant. Archiving.


[Beta] The card "Change Reply to Sender/Reply to Group buttons to be one button that's the group default, with a smaller button for the other option." was archived.


[Beta] New card "For locked topics, record messages attempted in the activity log." was added to list "Messages and Archives".


[Beta] The blue label "Messages & Archives" was added to the card "For locked topics, record messages attempted in the activity log.".


[Beta] New comment on card "Message Rejection Boilerplates" by Mark Fletcher:

Done.


[Beta] The card "Message Rejection Boilerplates" was archived.


[Beta] The card "Link in message footer to 'Reply on the web'" was archived.


[Beta] The card "Ability to show/hide different columns when viewing a table." was archived.


[Beta] The card "Non-sequential addition of database columns" was archived.


locked Re: ability for moderators to see attempted messages to locked topic #suggestion

 

On Tue, Nov 8, 2016 at 10:42 AM, J_Catlady <j.olivia.catlady@...> wrote:
It would be helpful, after a particularly controversial topic is locked, to see not only the log entry that someone has tried to send a message to it, but also to see what was contained in the message. Can the attempted message be saved, perhaps in the member's activity page?

Hmm.  That would require some substantial changes to the database. I'll add it to trello, but I'm not sure when I'd be able to get to it.

Thanks,
Mark


moderated Updates to Trello

Beta Integration <beta@...>
 

[Beta] New card "messageserverd should fetch group and org records as read-only initially." was added to list "Internal".


[Beta] The description of card "messageserverd should fetch group and org records as read-only initially." was changed to:

Messageserverd fetches groups and then users. The web server fetches users and then groups. This leads to deadlocks. messageserverd needs to do the initial group fetch as read-only and upgrade the locks only after the users have been fetched.


[Beta] The black label "Internal" was added to the card "messageserverd should fetch group and org records as read-only initially.".


locked Re: leave out the new Display Name in log entry "changed Display Name" #suggestion

 

Sorry, the prior message was intended as a reply in a separate offlist conversation I'm having with Mark about this in the case of one particular member of my group (and this subject in general). I can report back on the upshot of the whole thing when we're done.
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: leave out the new Display Name in log entry "changed Display Name" #suggestion

 

I don't think that's the issue, although it does happen the first time they set it - I'd figured that one out long ago :-)  - and glad you fixed it. It happens every time they change their name. I will get back to you on this and the other logging issue tomorrow. 

J

On Mon, Nov 14, 2016 at 10:08 PM, Mark Fletcher <markf@corp.groups.io> wrote:
On Thu, Nov 3, 2016 at 9:32 AM, J_Catlady <j.olivia.catlady@...> wrote:

I finally figured out why log entries of this form

TheArtistFormerlyKnownAsPrince <princeartist@...> changed display name to TheArtistFormerlyKnownAsPrince

had confounded me ever since our group existed. It looked like users were constantly, and incompehensibly, changing their display names to what it already was. But in fact, what's obviously happening (I now see, finally) is that since they changed their display name before the log entry was created, the entry is logged under their new name, making it look like nothing happened.

Close. What this entry was saying was that Prince was setting his display name for the first time. When someone changes their existing name to a new one, we have a separate entry that's of the form "changed display name from X to Y".

I've changed the above entry to just say "Prince set display name". Hopefully that'll clear things up?

Thanks,
Mark



--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


locked Re: leave out the new Display Name in log entry "changed Display Name" #suggestion

 

On Thu, Nov 3, 2016 at 9:32 AM, J_Catlady <j.olivia.catlady@...> wrote:

I finally figured out why log entries of this form

TheArtistFormerlyKnownAsPrince <princeartist@...> changed display name to TheArtistFormerlyKnownAsPrince

had confounded me ever since our group existed. It looked like users were constantly, and incompehensibly, changing their display names to what it already was. But in fact, what's obviously happening (I now see, finally) is that since they changed their display name before the log entry was created, the entry is logged under their new name, making it look like nothing happened.

Close. What this entry was saying was that Prince was setting his display name for the first time. When someone changes their existing name to a new one, we have a separate entry that's of the form "changed display name from X to Y".

I've changed the above entry to just say "Prince set display name". Hopefully that'll clear things up?

Thanks,
Mark


moderated Re: Member notices

 

Hi All,

Thanks for the feedback. The changes are now live. Some notes:

- No existing behavior has changed.
- There are 3 new member notice types: rejected message, removed member, message to member.
- When rejecting pending messages on the site, you can select and customize one of the 'rejected message' messages.
- When sending a message to a member, you can select and customize one of the 'message to member' messages.
- If you have a 'removed member' message, it will be sent when you remove someone from your group. If you do not have a 'removed member' message, nothing will be sent (which is the existing behavior).
- At some point, I'll make it so that you can select which message to use at the time you're removing members, etc.

Please let me know if you have any questions.

Thanks,
Mark


moderated Re: Delete without notification (was [beta] Member notices)

 

On 13 Nov 2016 at 10:41, Shal Farley wrote:

I feel deletion without comment is entirely appropriate for spam and
sometimes for inappropriate content from malcontents.
I agree. I originally asked for the delete option specifically for that
purpose. I want to delete the message without further discussion because
further discussion for some members isn't fruitful and is time-consuming.

Those who always want to let the member know have the reject option.

--
Jim
Poston@...

<< Do not puncture or incinerate. >>


moderated Re: Member notices

 

Hi Mark-

Don't see a problem with the inconsistency - as long as it is clearly marked.  That said, inconsistency may be better.   I do like the fact that we can heavily customize the welcome message.  

One request - the invite message has this in the first line:  "You have been invited by [owner] to join the Groups.io group ....."   Any way to make the [owner] be customizable?  We have 3 moderators / owners of our group.  Other groups may have someone as owner, but someone else as moderator.  Having that one piece be customizable would be great.

Thanks.


moderated Prompt Browser Refresh #suggestion

Maria
 

Would it be possible to prompt users ( who use tabs in browsers) to refresh their browsers if new activity has happened since they last tabbed in to their group?

I am seeing that I don't see the number of new activity in chats that are awaiting my review unless i refresh my browser.

If i just tab back to it, it looks like when i last left it.

Same with messages and pending activity.

Same on iphone i think.

Any way to prompt a refresh so that users can be current on new activity?

Thank you

Maria


moderated Re: Member notices

 

On Sun, Nov 13, 2016 at 10:41 am, Shal Farley wrote:
I think there's a fundamental difference.

I see your point.
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Member notices

 

J,

Well, you were very insistent on sending a notification for every
edit. A 'delete' is sort of the ultimate edit, n'est ce pas?
No, I think there's a fundamental difference. An edit implies that the content of the message is on-topic enough to be interesting to the group. But an edit also means that what posts is different than what the member sent, and may completely misrepresent the member's intention.

A delete means that nothing posts. I feel deletion without comment is entirely appropriate for spam and sometimes for inappropriate content from malcontents.

Shal
https://groups.io/g/Group_Help
https://groups.io/g/GroupManagersForum


moderated Re: Member notices

 

On Sun, Nov 13, 2016 at 08:10 am, HR Tech wrote:
duplicates for example

Good example. 
--
J

Messages are the sole opinion of the author. 

I wish I could shut up, but I can't, and I won't. - Desmond Tutu


moderated Re: Member notices

Maria
 

On Sat, Nov 12, 2016 at 04:39 pm, J_Catlady wrote:
There is, to my thinking, an inconsistency here, as well. You can "delete" a message (no notification) or "reject" a message. 

I think any unaccepted message should generate a notification. 

In our case scenarios we need to be able to delete a message with no notification and we need to be able to reject a message with a notice ( and hopefully eventually have those rejection notices be easy to add in from a drop down of boiler plates).

But there are many instances in which we just need to delete with no notice (duplicates for example). If we want a notice we can use the reject.

Maria


moderated Re: Member notices

Maria
 

On Sat, Nov 12, 2016 at 08:18 am, kr402 wrote:
Think of it from the members perspective. Doesn't a member 
have a right to know they are no longer a member to a group?

KR

Sure, but as groups.io doesn't yet offer a subscription model - many may be using another process to handle memberships and that process may already generate notices that inform members of their membership status. Therefore, a groups.io notice could be duplicative. 

Also there are cases in which people have duplicate subscriptions (but with different emails) and you need to remove one for logistical purposes and to automatically send a removal notice would create confusion in the same way that the automatic notice people get when you remove a pending member in Y! does.

I'd say lets leave this choice to mods with default being not to notify upon removal - but add ability to notify if mods feel necessary for their group structure to do so.

Maria