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It's really the same place. I'm just suggesting a different way of getting there since she was having trouble the first way. I think there are still language problems related to creating or resetting passwords (and joining groups, etc. - the whole area Mark is working on). While we're at it, I would suggest using the term "create new password" as a substitute for either "reset password" or "create password." I think it encompasses both.
On Sun, Jan 17, 2016 at 3:18 PM, vickie via Groups.io <vickie_00@...>
J >>> I'm now suggesting they try it from Groups.io rather than from our group's specific site.
2 areas to reset password?
In my opinion there should be only one area to reset a password.
These members are having a hard enough time trying to figure out how to join a group.
so why give them more areas to click on.
Possibly a drop down (help ) window can be added next to reset password to read first to find out
what the problem may be and if that doesn't work then reset password.... Just saying.
In fact maybe Drop down help windows is what is needed for members before they join a group and in groups on tools they
are permitted to use.
Would save moderators a lot of explaining and save Mark a lot of administrative instructions to mods and the members directly.
From: J_catlady <j.olivia.catlady@...>
Sent: Sunday, January 17, 2016 3:02 PM
Subject: [beta] Re: ANOTHER DISASTER - a member reset another member's password
The problem seems to be that one or two members are not receiving any emails at all from Groups.io. They've checked their spam folders, they've tried everything. They've gotten as far as going to the site for the group and clicking on "forgot password," and the system promises to send them an email with a reset-passwork link, but they report not receiving the email. I'm now suggesting they try it from Groups.io rather than from our group's specific site. If it doesn't work, or nobody here can help figure out what to do, I will need to contact Mark or support on their behalf, or ask them to do that.