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I would ask those members to reapply with the new email address. Or you csn simply add the new email address. If necessary, you can merge their old topics once they start posting.
There is no limit to the number of things that technically challenged members/account holders might want or ask for help with. Some things they are best learning to go on their own. You csn walk them through it. You can create your own group’s personal help wiki pages or sticky posts.
I remember being shocked when the “change member email” feature was implemented, at how much power it gave me as an owner, and at the realization that I had to treat it respectfully, and the subtle simultaneous realization that other group owners might not.
It just feels wrong.
On Feb 3, 2021, at 10:57 AM, Robert Oshel <robert.oshel@...> wrote:
How about allowing a moderator to change someone's email address only for that group, and the change does not go into effect until after the person is notified by email to the old address that the moderator is attempting to change his or her email address for the group and the person clicks an "I approve" option in the mail? I have some technologically challenged members who have asked me to change their address.
Premium group owners have the ability to change the email addresses of their members. The email address is changed on the member's Groups.io account, so affects all their subscriptions. As was pointed out to me privately, this presents a security issue. If a member is an owner of another group, this feature provides the ability for a nefarious group owner to take over that other group, by changing the email address of the member to a new email address controlled by the baddie.
I have changed the feature so that you cannot change the email address of a member who is a moderator or owner of a group.
Should I make other changes? Should the change only affect that one subscription? That is, if someone is subscribed to 2 groups, and the moderator of one of those groups changes that person's email address, should I then create a new Groups.io account, splitting off that one subscription?
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