locked Re: Pricing Changes #update

John Wirtz SF

Unfortunately, this thread is only showing what individuals think based on their own circumstances.  The company owner isn’t commenting, not to say he’s not reading.


We will just wait and see.  If Groups io becomes too expensive, we might look at alternatives.  We pay for a premium group and I hardly use any of the added facilities. 

To me it’s a flexible mailing system and that I think is its core purpose. 


Sore Fingers Summer Schools is a small business so we expect to pay for services and we joined groups.io and chose to pay to avoid what is going on right now.  Every year, we review our expenditure and we assess the benefit of the services we subscribe to.  Groups.io will be part of that assessment and if it is a benefit, then we ‘continue with our subscription.  If that changes, we will review.  Simple management decision.

The list is for general communications.  We don’t use it as a repository for files, databases, etc.  The messaging service is the core service in my view.

I don’t believe in “free”, it just about always come s back to bite you, or Mark in this case.


Maybe a modular would help, free up to a small number of members (100 seems fine to me).  Then as one want’s additional services pay for them.  I really feel there is a need for a package which sits between Free and Premium.

I think when groups reach over a 1000 people, there’s the need for a more structured organisation.  Many interest groups do this and there is a subscription cost, same a joining a small society.  Why would some be against paying £10 a year to support their group interest.  The moderator then can pay for their groups.io service and even perhaps recover their own expenses, admins and moderators consume electricity and have to maintain a computer to manage these things.  These costs are real.


Anyway that’s where I am.


John Wirtz






From: main@beta.groups.io <main@beta.groups.io> On Behalf Of Mike Hanauer via groups.io
Sent: 29 December 2020 15:22
To: main@beta.groups.io
Subject: Re: [beta] Pricing Changes


Hi Mark and All,


First, thank you for creating a groups platform that has been a refreshing change from the usual. However,


I think the new model, and even changing the model in this way, will be good for Google and bad for Groups.io, Mark, and society. It's not just a model change - it feels like a signal of a changed philosophy and value system. It feels too like a trust issue.


Here are my concerns,

  1. Many have moved their groups to Groups.io because of the perceived notion that it can be trusted as offering a platform that truly values its customers and the common good. That trust is critical.
  2. Changing the model in itself creates doubt about trust. This feels like profit creep, like bait and switch.
  3. There are many groups of over 100 members that are wonderful community groups. Trying to charge these groups is a problem in many ways, especially with alternatives available.
  4. Groups grow. Going over 100 (or whatever number) now will become a burden.
  5. The fact that existing groups will be grandfathered is a recognition of this fact. 

I urge you to see the big picture here. 


Personally, I have been recommending Groups.io to potential moderators. With the new philosophy, I can no longer do so. It is feeling like bait and switch. It is feeling like just another business. I urge you to rescind the change, reconsider the values you really value, and get more creative. I think understanding customer values and trust is crucial.


I offered the following recently. It resulted in no comment, but I do feel that it should be discussed and considered as an alternative that will bring to credibility to Mark and the Groups.io platform


Mike Hanauer via groups.io <mghanauer@...>


Mon, Dec 21 at 8:23 AM


I believe Groups.io is an important resource for our society. 


How about considering becoming a non-profit and asking for donations similar to what Wikipedia does to fill in the shortfall, at least for those who are not profit making businesses?




AllTheBest and thanks for listening.




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