Hi Mark and All,
First, thank you for creating a groups platform that has been a refreshing change from the usual. However,
I think the new model, and even changing the model in this way, will be good for Google and bad for Groups.io, Mark, and society. It's not just a model change - it feels like a signal of a changed philosophy and value system. It feels too like a trust issue.
Here are my concerns,
- Many have moved their groups to Groups.io because of the perceived notion that it can be trusted as offering a platform that truly values its customers and the common good. That trust is critical.
- Changing the model in itself creates doubt about trust. This feels like profit creep, like bait and switch.
- There are many groups of over 100 members that are wonderful community groups. Trying to charge these groups is a problem in many ways, especially with alternatives available.
- Groups grow. Going over 100 (or whatever number) now will become a burden.
- The fact that existing groups will be grandfathered is a recognition of this fact.
I urge you to see the big picture here.
Personally, I have been recommending Groups.io to potential moderators. With the new philosophy, I can no longer do so. It is feeling like bait and switch. It is feeling like just another business. I urge you to rescind the change, reconsider the values you really value, and get more creative. I think understanding customer values and trust is crucial.
I offered the following recently. It resulted in no comment, but I do feel that it should be discussed and considered as an alternative that will bring to credibility to Mark and the Groups.io platform