moderated Re: Downloadable Groups.io Manual
Comments in bold and “< >” below.
<In this case you speak without knowledge. I has asked about the “speech bubble” mentioned in another thread. I was told to look at the upper right of a web page. What I saw on that web page was different, apparently I was not visiting it “online”, whatever that means. Because the specific thing I was directed to was NOT PRESENT, I took a screen shot of it. If the person to whom I spoke in that thread had looked at my email the problem would have been obvious. I’m STILL don’t know any more than I did when I asked my question.
<This is precisely the specific “culture” I complain of. Attachments can only be PROPERLY ignored if a question is clear without it, and there is NO way to determine that with certainty without looking. FUNCTION here should take precedence over FORM (or convenience).>
<When a screen shot can provide that “specific information” with clarity, it is NOT appropriate to PRESUME information insufficient by ignoring the screen shot.>
<Let me put this another way. An effective responder makes every good faith effort to collect any and all information from a post. If the responder’s confusion is due to “going through the motions” rather than providing a good faith response, they are NOT doing the “job” their title/position requires.>