I think having the 3 separate resources would help us all - beta for suggestions, support for actual bugs, GMF or Group_Help for assistance.

Messages are the sole opinion of the author, especially the fishy ones.
My humanity is bound up in yours, for we can only be human together. - Desmond Tutu
Note on an occupational hazard: I comment frequently in beta based on my desire for the betterment of groups.io as a product. Only a fraction of the time are my comments and suggestions specifically a matter of self-interest. Don't assume the latter when the former may be the case.