Gerald Boutin <groupsio@...>
I'm still stuck on how this is going to work in practical terms.
A non-internet savvy user has to communicate with a mentor to find out what they need. Not clear how the user contacts the mentor. The mentor figures out what the user needs. The mentor tells the user to send an email with a specific subject line to a specific email address. Do we expect the user to get this right the first time?
Why not just have the mentor send them the message / article in the first place?