Hi Nina, the Owner's Manual refers to a Locked Group Notice and says that only Premium and Enterprise groups can be locked. This may be true for someone manually locking/unlocking a group but a basic

I've started reading the April 16 version of the Owners manual. I'm only up to 5.3 so far, but I've got a couple of suggestions. Section 3.3.6 Change ", via credit card," to ", via credit card or Payp

1. I can't find a section about rejecting a membership/subscription - in particular, the 14-day drop-off. I was about to report a bug because the 14-day limit didn't cause the pending member to be del

How do I get rid of "happening now" in the subject line of emails? It takes up the whole line. Thanks

Hi Nina, The email version of clicking the Like button online is not documented in the User manual, and there only a somewhat-cryptic one-liner mention of it in the Owner's manual, and in the Enterpri

Hi Nina, We have pointed something like this a few times in the past to GMF/GH/beta posters: > I have never been able to find a search feature within help. For this you select the "single page" versio

Hi Nina, In the Owner's Manual I cannot see any reference to the Special badge which appears next to a pending message: Regards Andy

Hi Nina Can you please add "hamburger menu" to the glossary? Yesterday, that stymied a member on GMF and others have asked about it. Thanks! Frances

Hi Nina, Please Mark's comments re closed polls in Beta #30239. Can we include a reference in the manuals for that please. Thanks Andy

Nina -- Per recent discussions in GMF, the system help is a little light on how the billing process actually works. There's discussion on how to upgrade/downgrade, but that's about it...nothing on how

I just noticed the landing page was reworked, https://groups.io/helpcenter , I don't know when that was done as I use bookmarks, but kudos, it looks very neat and efficient now! Cheers, Christos

Per Mark in beta just now: "You can have multiple active welcome messages. " This was something completely unknown to me, and in fact, the documentation currently states there can be only one active n

In the section "Creating a Hashtag," all the descriptions of hashtag attributes - with the exception of Locked, which reads "Select this checkbox to immediately lock topics that are created with this

The section on "Locking Topics" reads: "Group owners and moderators are able to reply to a locked topic (by email or on the group’s website) without having to unlock the topic first and then relock it

Hi Nina, In the Owner's Manual section about hashtags https://groups.io/helpcenter/ownersmanual/1/managing-hashtags/viewing-creating-modifying-and-deleting-hashtags, can we have some clarification abo

Nina -- Interspersed throughout the docs are bulleted lists of hyperlinks that when clicked take you back to the same place. If these hyperlinks aren't going to do anything I'd prefer that they not be

Hello This is my first post here, so please be patient with me. As a group owner, the question most asked by members is how to change their subscribed address. I realize this is covered in the User Ma

I've got a new group member who is screwing up all over the place. She seems able to change topic titles without using email (impossible on desktop), and we don't allow changing topic titles. She can'

Mark, Members who use Century Link are receiving a SPF validation soft failure result on all the messages being sent to them thru Groups.IO. Any ideas on how to resolve this issue. Bill Halte

In referring to the manual to answer a question this morning, I noticed that it's not up to date. Specifically, section 3.4.7 says that all profiles are on one page, but that changed last year so that