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Help centre links and more images please


Andy Wedge
 

Hi Mark,

well done everyone involved in getting this together.

I think it would be good to include more screenshot images as these would break up the pages of pure text and for those that prefer a more visual style of learning it would make it easier to follow.

There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Thanks,
Andy





Nina E
 

On Thu, Apr 9, 2020 at 05:11 AM, Andy Wedge wrote:
There are document links that take you from one place in a document to another in the same document and some cross document links would be helpful in places too. As an example, in the FAQ document about setting/changing your password, the Answer text there has a link to the member's manual but it's just to the top of the manual not the relevant section.

A: See the Members Manual > Understanding Groups.io accounts > Setting account preferences and viewing account information.

If someone doesn't understand the '>' notation on the FAQ entry it's a further challenge for them to find the right information.

Hi, Andy. I updated those links in the FAQ so they go directly to the topic in question. They're in the April 17 update of the Help Center. (FYI, such links weren't possible in the initial Help Center release because the URLs created by Mark's utilities for generating the HTML and PDF files from the source documents were not static at that time.)

- Nina