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documentation of filesize limitation


Jay Elvove
 

I looked at all three PDF manuals today and couldn't find a reference in any of them to an actual size limitation when uploading files to groups.io.  I was looking for an actual number, because when I tried unsuccessfully to copy a 250mb zip archive containing over 80 individual files (mostly PDFs and JPGs) documenting the history of our neighborhood, I received an error stating that the file was too large.  The error message actually appeared at the end of the transfer once the file had actually been processed, not in the beginning when attempting the upload.  As a result, I waited, and it turns out also wasted, several minutes assuming that the upload would complete successfully.

I put in a support request, and I was informed that individual files cannot exceed approximately 100mb.  This figure should be included prominently in your documentation.  It was frustrating to be unable to find the number easily, and there seems to be a lot of confusion about it on the support forums as well.  Also -- and this is a comment, not a documentation issue -- in my opinion, that number is way too small by today's standards.  We are currently paying for significantly more storage than that, and I would request that groups.io seriously consider significantly increasing this limit.

I look forward to seeing both a change in documentation to reflect the filesize limitation and, hopefully, a significant increase in that size limit.

Despite all this, I'm a big fan of groups.io, which is why I took the time to document the issue in the first place.


Nina E
 

> I looked at all three PDF manuals today and couldn't find a reference in any of them to an actual size limitation when uploading files to groups.io.

The recently updated (per https://beta.groups.io/g/main/message/24816) file and photo size limits are now documented (as of the May 1 release) in the owners manual and members manual.

Thank you for the feedback!

- Nina


Jay Elvove
 

Thank you. I notice that the filesize limits have also been boosted. Thanks very much for that as well.